Premiere Elements 9 : no sound with .mts files

I'm having a bit of a problem getting my mts/avchd files to work with PE9. I imported the files using the organiser, and they play fine (video AND audio) from the organiser, but when I import the clips into PE9, only video is imported. There's no audio track and (logically?) no audio to be heard. How do I fix this?
Mind, these .mts files play fine in both the organiser AND windows 7. They're created on a Canon HF100 camcorder.

I do not know if there is a "Getting Started" tour of PrE offered now, but there should be, and in big, bold print, there should be a first message, that explains the necessity of matching the Project Preset exactly to the source footage. Next, the tour should go into how to determine the attributes of the source footage to a Project Preset. If there is not such a "tour," I feel strongly that there should be.
I believe that PrE 9 has added a feature that helps one match source footage to a Project Preset. In PrPro CS5, one would just drag one of the source videos to the New Icon, at the bottom of the Project Panel, after Import. This then creates a new Sequence (think mini-Project within a "master Project"), with the exact specs. required.
Many new users are unaware of the above necessity, and then are confounded by a whole list of Presets, that often do not make a lot of sense - yet. Probably a good 20% of all program problems trace back to a mis-match between the Project Preset and the source footage.
As for mixed format/CODEC footage, the best way to handle that is to either convert secondary set of footage to match the primary footage, for which the Project Preset has been established, or to do separate Projects, each matching their source footage 100%, and then doing an Export/Share to a format/CODEC, that matches the primary footage. Then, one can easily combine all of the footage into a single, new Project, or Import the Exported footage into the Project with the primary footage for final editing.
Good luck,
Hunt

Similar Messages

  • Premiere Elements 11 Sound turns off after 5 seconds on DVD

    Hi Folk,
    I have been using Elemnts 11 for a few months with good success. I created a video from 8-9 clips and it play fine in the tool. I can see the images OK and hear all the audio throughout the video. When I burn a DVD to a Folder on my laptop and play it using Quick time the audio drops out after about 5-6 seconds. I also did a test run and burned the DVD files to a physical DVD and tried to play it and got the same result of the audio droping out.
    Thaks For you help,

    SnapDragon_M5
    Bottom line: I have no problem taking your M2U00715.MPG file into Premiere Elements 11 NTSC DV Widescreen project and burning it to DVD-VIDEO Widescreen on a DVD-RW (4.7 GB/120 min) disc, with full playback of video and audio on the computer or via the DVD player of my TV.
    These are the details:
    Your source media
    720 x 480 @ 29.97 interlaced frames per second. MPEG2 video compression and Dolby Digital Stereo 2 channel audio. This interlaced video is characterized by Fields = Upper Field First, so this must be taken into consideration when the end product is DVD-VIDEO whose format calls for Fields = Lower Field First.
    Importing the file could be done two ways:
    a. Add Media/Files and Folder/ and then dragging the file from Project Assets to the Timeline. The program should automatically set the project preset at NTSC Hard Disk Flash Memory Camcorders Widescreen 48 kHz because it is recognizing that Fields = Upper Field First. Check Edit Menu/Project Settings to verify that is indeed what the program did.
    IMPORTANT. When you bring the file into Add Media, look for a progress bar at the bottom right of the interface. I found an Indexing, followed by a Conforming process at that point. Do not proceed with any work until after those activities are completed and the progress bar closes.
    or
    b. Opening Premiere Elements 11 Windows, going to File Menu/New/Project, selecting NTSC DV Widescreen in the New Project dialog, putting a check mark next to "Force selected settled Project Setting for this project" and exiting from there. Then I imported the clip with Add Media/Files and Folders to Project Assets from where I dragged the file to the Timeline. On the Timeline, I right clicked the clip, selected Field Options and its Reverve Field Dominance option.
    I used b.
    What was on that Timeline had a duration of 50 minutes and 47 seconds. In the burn dialog, the Quality section, the Space Required = 3.15 GB and Bitrate = 8.00 Mbps (megabits per second). The DVD-VIDEO was produced via Publish+Share/Disc/DVD disc, using the preset = NTSC_Widescreen_Dolby DVD. The DVD-VIDEO on DVD disc was completed in about 30 minutes. It played back with Windows Media Player, VLC player, CyberLink Power DVD with full video and audio.
    In view of the above, I would suggest the following:
    1. Repeat what I have just described as a successful run. Take the Organizer out of the equation for now and import the file directly from its hard drive save location via Add Media/Files and Folders.
    2. When that file hits Project Assets, do not drag it to the Timeline until you are sure that there is no progress bar at the bottom right of the interface, indexing and/or conforming the file.
    3. If there is no sound or only a bit of sound on the DVD-VIDEO disc produced, then take the disc to someone else's computer to determine if the file has no sound with this other person's player (computer or TV DVD player).
    4. This one file has a file size of about 2 GB. How many files are you typically burning to DVD-VIDEO from the Timeline. In this context, how much available RAM and free hard drive space does your computer have? Are you getting any low memory messages at any time during the workflow?
    Please review, let us know the results, and we will try to help further if needed.
    Thanks.
    ATR

  • Legitimate newly purchased Premiere Elements-10 32-bit install files not available

    Friends:
    I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
    Legit purchase with a CD and legit Serial #.
    Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
    Adobe's own published notice:
    "The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
    The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
    Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
    Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
    Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
    http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
    http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
    How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
    forced to purchase 11 instead on top it. Fair?
    I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
    I must mention in this context my own  (and thousands of others') sad experience with Flash updates. Just follow
    my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
    "It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
    Not that I want to, but I am forced into echoing the same sentiment.
    Can anyone help, please ?
    Thanks,
    Pradip A.

    Hello Mr. Wright:
    The download now works. Appreciate your help.
    The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
    Regards,
    Pradip Acharya
    Date: Tue, 13 Nov 2012 11:54:11 -0700
    From: [email protected]
    To: [email protected]
    Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
    Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html.  Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4844309#4844309
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4844309#4844309. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

    Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

    Riccardo Pesare
    I have Premiere Elements 10 on Windows 8.1 64 bit, and it runs well there.
    But, I must disagree with SG when he writes
    It will likely run. But it will not be able to take advantage of Windows 8's advanced architecture (including the 64-bit operating system and ability to access more than 4 gigs of RAM).
    You can prove to yourself that Premiere Elements 10 is a 64 bit application running on Windows 8 64 bit. To do this use the Process Explorer Sysinternals and add a Image Type Column readout. When you do this for Premiere Elements 10, 11, or 12 on Windows 7, 8, or 8.1 64 bit, the readout tells you that you are working with a 64 bit version.
    http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
    And, as a 64 bit application, Premiere Elements 10, 11, or 12 Windows should be able to take full advantage of the 64 bit system when Windows 7, 8, or 8.1 64 bit.
    I suspect SG is thinking Mac not Windows in his comment. It is my recollection that Premiere Elements 10 Mac is still a 32 bit application on 64 bit system. And, you are using Windows, not Mac.
    We will watch for his clarification on this point or for support for what he posted as is.
    ATR

  • Is Photoshop elements 10 and Premiere elements 10 compatible with windows 8.1?

    Is photoshop elements 10 and premiere elements 10 compatible with windows 8.1?  I am upgrading from XP and am trying to determine if I should go to 8.1 or windows 7? 

    MakoM
    Photoshop Elements 10 and Premiere Elements 10 are compatible with Windows 8 or 8.1 64 bit. I have them installed on those operating systems and no problems. My video card is Intel HD Graphics.
    But, a major question is what video card will be used? There is a major issue with Premiere Elements 10 users whose computers use a NVIDIA GeForce video card. It is fixed by rolling back the driver to about May 2013. This is a user to user fix. Neither NVIDIA nor Adobe has offered one. Full details are the Announcement at the top of the Premiere Elements Forum
    http://forums.adobe.com/community/premiere_elements?view=discussions
    Overview of that situation
    http://www.atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
    Please let us know if we can be of assistance in this matter.
    Thank you.
    ATR

  • Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse.    The clip follows my mouse movements and goes to other places in my

    Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
    When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
    The clip follows my mouse movements and goes to other places in my time line.
    I try to delete these extra insertions, but the mouse will not release the clip.
    Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
    This issue has consumed too much of my time and does not go away.  It ruins my video.
    Help please.
    Thanks

    I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
    Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
    So thanks! Problem solved!

  • Will Premiere Elements 12 work with Photoshop Elements 11?

    I have PS Elements 11.  Can I get Premiere Elements 11?  How?  How much?

    Kay Latona
    You wrote
    I have looked for PRE 11 online, incl. Amazon, but it's "not available" or
    "discontinued."
    For informational (non promotional reasons) I would call your attention to the following which is currently displayed at Amazon.
    Amazon say In Stock (Is that a misprint that becomes evident when you tried to place the order)?
    http://www.amazon.com/Adobe-Premiere-Elements-OLD-VERSION/dp/B0093FROFM/ref=sr_1_2?ie=UTF8 &qid=1389139027&sr=8-2&keywords=Premiere+Elements+11
    How do you want to integrate the program relates to getting the Elements Organizer Slideshow Editor slideshow into a Premiere Elements project in the .psess, non wmv, route using the Slideshow Editor's Output option "Edit With Premiere Elements Editor". When you go this route, the Premiere Elements option "Break Apart Elements Organizer Slideshow"  command is available and enables you to do significant additional edits to the slideshow. This type of integration is typically available with integrated sets, such as 12/12, 11/11, etc.
    If you are using the Elements Organizer as a storage place for organized videos, you could import them into any version of Premiere Elements version (provided the formats are supported by the version) from their computer hard drive save location.
    Both Photoshop Elements 11 and Premiere Elements 12 are standalone program programs that come with an Elements Organizer, one with Elements Organizer 11 and the other with Elements Organizer 12. If you have an dedicated bunch of organized videos in Elements Organizer 11, you can convert that catalog in Elements Organizer 12 that comes with Premiere Elements 12.
    With all those words...
    Photoshop Elements 11/Premiere Elements 11, same catalog database....if you can find a copy of Premiere Elements 11
    Photoshop Elements 11/Premiere Elements 12, and look into converting the Elements Organizer 11 catelog with the videos once you open Elements Organizer 12 in your purchased Premiere Elements 12.
    Check out what is less expensive...
    a. Buy the bundled Photoshop Elements 12/Premiere Elements 12
    b. Buy Premiere Elements 12
    c. Buy Premiere Elements 11
    Please review. If you need clarification on anything written, please do not hesitate to ask.
    Thanks.
    ATR

  • Will Premiere Elements 4 work with Windows 7?

    I am going to have to upgrade to Windows 7 from XP.  Will my Premiere Elements 4 work with Windows 7?

    Monoscope
    Premiere Elements 4 works great in Windows 7 Professional SP1 64 bit computer. I have been there and am doing that along with other versions of the program on the same computer.
    Do not go to the desktop icon for Premiere Elements 4 and set a compatibility setting in the Properties.
    Just make sure that you are running the program from a User Account with Administrative Privileges and perhaps also with a Run As Administrator (right click desktop icon, select Run As Administrator). Latest version of QuickTime remains a must.
    Does Premiere Elements 4 meet your video editing needs, feature-wise and otherwise? If so, stay with it. If not, explore the latest version 12 via a tryout from Adobe before any thoughts of purchase.
    The above is my take on your inquiry. Please let us know if you need clarification on anything written.
    Thanks.
    ATR
    Add On...If you need a computer environment with greater resources for your Premiere Elements workflows, then you need to look at specifically Premiere Elements 10, 11, or 12 specifically on Windows 7, 8, or 8.1 64 bit.

  • Will Premiere Elements 12 work with the  NVIDIA GFORCE GT 820M GPU?

    I am researching new computers, and we want to buy Premiere Elements 12. The computer we are looking at comes with an NVIDIA GFORCE GT 820M GPU. This GPU does not appear in the list of "certified" GPUs on the Adobe web site. I was just wondering if Premiere Elements will work with this type of GPU?
    Thanks!

    mimisonia123
    What computer operating system is involved?
    With the exception of Premiere Elements 10, Premiere Elements works with most NVIDIA and ATI video cards/graphics cards.
    The CUDA cards for Premiere Pro do not apply to Premiere Elements which, since version 8.0/8.0.1, does not even have GPU effects or transitions.
    NVIDIA lists the GT820M as a "CUDA Enabled GeForce Product"
    CUDA GPUs
    GeForce 820M Dedicated Graphics | GeForce
    My answer to your question is a "probably yes" but CUDA Enabled is not applicable to Premiere Elements.
    Unless you get a definite answer from a Premiere Elements 12/12.1 user here who is using the card in his/her particular computer operating system with Premiere Elements 12/12.1, I would consider contacting NVIDIA for its input.
    Are you thinking about staying with Premiere Elements or going to Premiere Pro in the near future?
    ATR

  • Adobe Premiere Elements 13 comes with a new tab called eLive. Where is it?

      Where is it?`
    Adobe Premiere Elements 13 comes with a new tab called eLive..

    AxCxS12
    Thanks for the reply.
    The availability of Elements Online features can sometimes be country dependant. But, I had not run into any mention of that for
    eLive (Elements Live), the new feature in Premiere Elements 13.
    I will have to look deeper into that. If you get any information on this from Adobe in your country, please let us know.
    Best wishes
    ATR

  • No audio with .mts files in cs6

    I don't have audio with .mts files problem is in bridge too i ve AE CS6 with latest updates. /in cs5 everything was ok/

    What MTS files from where? What are your audio prefs in AE? What system are you running on? Did you check the audio panel? So many questions....
    Mylenium

  • Premiere Elements 13 , Problems with new text/titles

    Premiere Elements 13, bisher keine Probleme. Nachdem die Filmlänge etwa 15 Minuten beträgt immer größere Probleme Titel/texte einzugeben. Wartezeiten sind extrem lange oder Programm stürzt ganz ab.

    High ATR,
    Computer running on Widows 7 ,64 Bit System, Service Pack 1, Processor AMD Phenom(tm) X4 945 3.00 Ghz;RAM 8 GB
    Grafikkarte: NVIDIA GeForce 8800 GT
    If the video on the timeline is longer than 10 minutes the problem will be remarkable. The response times adding a title is getting longer(2-15 seconds).
    As the video is now 18 minutes the response time is after each action(resizing of letters or any changes of the text) up to 30 seconds or the program crashes completely.
    Project settings are the following:
    General HD 1080i; 29,97frames/second; Video:1920v 1080 H, 30 fps
    Video: maximale Bittiefe, Dateiformat i-frame only mpeg, Kompressor MPRG i-Frame, Standbilder optimieren
    The video is a mixture  of full HD videos 1920x 1080 .mov and pictures up to 4608x3456 pixels.
    When the program crashes I remarked that the main memory RAM(8Gb) was fully used by the premiere program. Might there be a problem?
    Thank you for your service.
    thomasd
    Von: A.T. Romano 
    Gesendet: Sonntag, 1. Februar 2015 23:55
    An: Thomas Deschler
    Betreff:  Premiere Elements 13 , Problems with new text/titles
    Premiere Elements 13 , Problems with new text/titles
    created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano>  in Premiere Elements - View the full discussion <https://forums.adobe.com/message/7151822#7151822>

  • Elements and premiere elements 9 came with my computer and I can't get the updates.

    I can't get updates for my Elements and premiere elements 9 which came installed on my computer.  I can't find a serial number either.  Sincerely, Terry

    It is opening the Application manager and I try to download the updates, but it tells me to turn off the sync and it won't let me even open the backup-sync option.TerryDate: Tue, 26 Feb 2013 23:06:51 -0800
    From: [email protected]
    To: [email protected]
    Subject: Elements and premiere elements 9 came with my computer and I can't get the updates.
        Re: Elements and premiere elements 9 came with my computer and I can't get the updates.
        created by Andromeda14 in Photoshop Elements - View the full discussion
    What happens when you click on 'Help->Updates' option? Isn't it opening the 'Adobe Application manager' which shows all the updates. ~Andromeda
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5106168#5106168
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5106168#5106168
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5106168#5106168. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Photoshop Elements by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • No sound in Premiere Pro with .mts files

    Hello,
    when i import .mts files in Adobe Premiere Pro. There is no sound, why? I can import other other video files, like .mp4 and there is sound.
    Please Help!
    Premiere Pro detects the most settings false, it said 25p but i recorded with 50i and 1080i

    There is Audio in my files, the files are produced by an Sony Legria HF S10. I can play the sound with vlc Media Player, but in Premiere Pro CS 5, they said in the file is no sound!
    Other files, like .mp4 had a little speaker on the clip, but .mts files not!
    I used the Adobe Premiere Pro CS 5 German Trial.

  • Premiere Pro CS6: No sound importing .mts files

    Hey,
    My Setup:
    - Adobe Premiere Pro CS6
    - Windows 7 x64
    My Problem:
    I bought a DLSM (Panasonic Lumix G6H) and recorded five hours of footage using AVCHD 50p. I imported the .mts files into Premiere and got no sound at all. Whenever I open the .mts with VLC or WMP there is sound.
    I spent numerous hours trying to find a solution for this problem, but unfortunately none of them worked for me.
    At this point I'm quite frustrated, I NEVER create accounts to ask questions, because usually they are answered - but this time i couldnt manage to overcome this issue.
    I already tried:
    1) Copy the entire folder structure - didnt work
    2) Rename the .mts to .m2ts - didnt work
    3) Using the Media-Browser when importing the files - didnt work
    4) Rename it to .avi - didnt work
    5) Downloaded "Any Video Converter" as my last resort.. there is no option for 50p .m2ts (which might work) - not satisfying

    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    Are you allowing time for conforming?
    Read Bill Hunt on Audio Conforming http://forums.adobe.com/thread/726693

Maybe you are looking for