Premiere Elements 9 Organizer crashes every time

I installed the Trial version on my computer and later added serial number info to get the full program. The editing interface seems to work fine (though I have not had too much time to play with it yet) but the Organizer has not once opened correctly. If I choose it from the opening dialog box everything just closes (no error) and if I choose it from within the editing part it still closes (with or without an error). When I do get an error it says:
AppName: photoshopelementsorganizer.exe AppVer: 9.0.0.0 ModName: quartz.dll
ModVer: 6.5.2600.5933 Offset: 0002efd9
Not too helpful. It begins to open, enough that I can see what it should look like, even with a few video thumbnails etc., but then crashes. Every time.
PC specs:
HP Compaq dc5800 Microtower
Intel(R) Core(TM)2 Duo CPU
E8400 @ 3.00GHz
2.99 GHz, 2.99 GB of RAM
I have CS3 and CS5 design premium installed on my machine as well.
I'm rather frustrated, as I had to go to bat with bosses/IT to get even this program (instead of god-awful Pinnacle) for small video-editing projects but as of yet it's been a pain. The installation alone took maybe six tries and two separate Adobe personnel chat sessions.
Thanks for any help.

Work through these basics first:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Shut down, from task manager, as many startup processes as you can. The existence of CS3 & CS5 almost certainly means there are Adobe backgound processes starting automatically.
Free up as much disk space as you can - try for a minimum of 30GB free, 60GB preferably.
Run Disk Cleanup. If you know that the last system restore point is good use advanced settings and remove all but most recent restore point.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Similar Messages

Premiere Elements 8 crashes every time I load it

I just purchased the combo of Photoshop Elements 8 and Premiere Elements 8. Photoshop installed fine, but every time I try to open Premiere, it goes through the loading process and then crashes before it opens. I uninstalled and reinstalled and the same thing happened. I returned the software and exchanged for another disk and the same thing happens. I updated my drivers, updated quicktime etc. and nothing works. Any ideas?

One type of "plug-in" that causes a crash/hang when loading is the VST. These are often from audio-editing programs, and appear as .dll's in most cases. When the Adobe program encounters the VST's that it finds on the system, it attempts to load them, even if they did not install with PrE. There is a very quick and tiny line of text on the Splash Screen, indicating which are being loaded. One has to watch very closely to see this text, and as it goes by quickly on a fast computer, can be tough to read. One idea is to set up your video camera and record the loading process, focused on the Splash Screen. Then, when the launch fails, just rewind that tape and shuttle through it, until the Splash Screen disappears. Go back one Frame and pause. What is the very last line in that text? It is likely that that is the problem - that, or maybe the next one - the one we have yet to see...
There are three things that happen with the VST's:
1.) The Adobe program loads them successfully and can use them.
2.) The Adobe program loads them successfully, but cannot use them. In PrPro, the user gets a one-time warning message to that effect. One only sees this message once.
3.) The Adobe program cannot load, nor can it use, the particular VST(s). In PrPro, the program writes a "blacklist" of the ones that cause the crash. If one has many of these # 3 VST's, the blacklist grows, on every attempted launch, until all are on the blacklist. Then, the program can launch. It will take one launch attempt for each of the offending VST's. On a DAW with tons of VST's (especially the "instruments" VST's), this might mean 20-30 aborted launches, before all are blacklisted. I mention PrPro here, because I have no idea whether PrE does the same thing. Possibly, but I just do not know. I did not realize that PrPro did the automatic blacklist until recently. Most people would only try to launch a couple of times, and then give up.
If one knows which VST's are getting in the way, they could address those. Hence, reading that little text line might be very useful.
Good luck,
Hunt
Message was edited by: the_wine_snob - Edited line 2

Photoshop elements organizer crashed every time I try to open.

The first time when I tried to open photo shop elements photo organizer it shut right down. Tried 3x more times and the same thing. I thought maybe my initial install was corrupted. So I uninstalled and did a re-install. Tried to open again and encountered the same thing. I checked vis google and found out other people are having the same issue. I'm running win7 pro 64 bit. What is the solution to this problem?

I wish I knew the answer as I'm having similar problems but with the Photoshop part which will not open. I get the moving bar and then nothing but in my case the Organiser opens. I also run Win 7 64bit and have deleted and downloaded the software at least 5 times with no success. It looks like a very expensive mistake and I wish I had never seen the software.

Elements Organizer crashes EVERY time on Macbook pro i7 with 8g ram.

THis is my Third requst for help- the program doesn't work on my machine, but I meet the specs.. Program doesn't open.. get the splash creen then it crashes. Running a macbook pro, i7 Mavericks, blah blah blah

You replied in a post referencing 10.6.8 that you had 'the same problem'. Did you upgrade to Maverick AFTER installing PSE? If so you must delete all the PSE preferences, They will get recreated when you restart the program. Details here - http://barbarabrundage.com/2013/10/28/photoshop-elements-and-os-x-mavericks/.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Premiere Elements 8 crashes every time I try to select smart sound

When I have a project open and I try to select a Smart Sound file, the program immediately shuts down. I can open Smart Sound, but when I select a sound file, as soon as I click on it the program shuts down and I'm looking at my desktop. I've tried disabling my AVG virus software hoping that was the problem, but same results.

How much RAM have you got and how much free, defragmented space is on your hard drive?
You may also want to ensure you have the latest updates to your operating system and the latest Quicktime.
http://forums.adobe.com/thread/416585?tstart=0

Why does adobe Premiere Pro CC Crash every time I export a movie file?

Why does adobe Premiere Pro CC Crash every time I export a movie file?

Please hand type your posts directly into the browser window. Copy/Paste leaves unwanted code throughout.
span style="color: #ffffff; font-family: Arial, Helvetica, sans-serif; font-size: 12px; background-color: #000000;"

I am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?

i am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?

you mean when it starts installing (not downloading), you see errors?
if yes, attach a screenshot of the errors.

Elements 11 crashes every time i use sketch filters

I am on a new macbook pro using elements 11 and every time i use the sketch filters the program crashes. How do i get this fixed?

Which OS are you on?
Please try running Organizer with Admin rights, directly from PhotoshopElementsOrganizer.exe if on Windows.
Another thing that you can try if on Windows - is - run your system in Compatibility Mode. To do this you need to-
- Close Organizer if open.
- Locate 'PhotoshopElementsOrganizer.exe'. By default it is present at '%programfiles(x86)%\Adobe\Elements 8 Organizer\'
- Select the file and right click and select 'Properties'
- Switch to 'Compatibility' tab
- Select check box 'Run this program in compatibility mode for:'
- Select 'Windows XP SP2. Click 'OK'
- Launch Organizer and try email workflow once again
Thanks
Andaleeb

Premiere/Media Encoder crashing EVERY time I try to export project.

Many of you have encountered similar issues, and I've scoured the forums with no resolve to my specific issue. Crashing every time I go to export in Premiere or ME. Using latest versions of both through CC--8.2
On Windows 7, I've looked into the AppData/Roaming/Adobe/Media Encoder/<version #> solution--that folder is empty. Don't know why. Hidden files are turned on.
Specs: Intel Core i5-4570 CPU @ 3.2 GHz
Ram: 8 GB
64 bit Windows 7
Trying to export to H.264 --> .mp4
This error message pops up roughly 75% through the process (Note: It's roughly around the same time there's a video transition effect in the project, if that counts for anything. Not sure it would, as I completed a project with at least 12 transitions last week, albeit much shorter than this one. 3 mins vs. 1 hr).
Yes I'm using OpenCL.
Someone help.
Thanks.

No, just that something went wonky with that one. Try the Film Dissolve instead. If that also has a problem, then it might be the clips and not the transition which is the cause.

New install of Premiere on Mavericks crashes every time on export -

Hi all,
I just switched to a fresh install of Mavericks on a clean hard drive. I have not installed any other programs except Premiere Pro CC and Prelude. (aside from a couple of simple items like Dropbox and Evernote). I have not installed any video codecs except what was stock with Mavericks. YET, Prelude can't import (crashes every time I click the "Import" button), and Premiere crashes immediately any time I try to export ANY file. The editing process seems to work fine. It's as if there's no ability to export at all.
The importing and exporting was working fine on the previous version of Mavericks. Am I missing something? Is there some video plugin or preferance that I'm supposed to install. It's very surprising because it is a completely clean install, which means to me that nothing is conflicting, but perhaps something is missing.
Thanks for your help.

Hi Noriega93,
Please try following steps:
1. Open Applications > Adobe Media Encoder CC > Right Click on Adobe Media Encoder CC Icon > Get Info
Click on Select your username and Provide Read & Write Permission to it.
2 Click on Go to folder & type ~/Library > Preferences > rename Adobe to Adobe.old
3.~/Library > Application Support rename Adobe to Adobe.old
4. Rename Adobe folder to Adobe2 in Documents > Adobe
5. Please try to create a new admin account and then try to launch Media Encoder in New User account.
Please let us know if this works or not.
Regards,
Sandeep

Elements 12 Organizer crashes every time I try to use the Photo Mail function. Has anyone else come across this bug?

I highlight the photos I want to share, go to Photo Mail, select the addressees and press "Next". I then get the error message: "Elements Organizer has stopped working" and I have to close the program down.
This is obviously a bug in the program and needs fixing. Has anyone else encountered it and found a solution. (I might add that the same crash happens if I try to use the "Email attachments" function.)

Hi,
Are you running on a Windows system?
If so, use the windows explorer to navigate to one of the following files according to your system.
64bit system: "C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
32bit system: "C:\Program Files\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
Right click on that file and select Run as Administrator then try your email again.
You should only have to do this once.
Good luck
Brian

Photoshop Elements 12 crashes every time I run the editor

Every time I run the editor, the program crashes. The organizer works fine. I have a i7, Win 8.1 16GB RAM and 2GB video memory. Lightroom 5.3 works fine. I have the same problem with the editor of Premiere Elements 12.
Any suggestions?

Has it ever worked right? If so, I would start the editor while holding down ctrl+alt+shift. Keep the keys down till you see a window asking if you want to delete the settings file. You do.
If it has never worked, I would uninstall and reinstall, but be sure to disable your antivirus and anything from symantec/norton during the installation.

Photoshop Elements 10 crashes every time I run it.

Photoshop Elements Editor 10 crashes every single time I run it. It simply freezes and I get a message saying "Program not responding". I have tried uninstalling and re-installing but it simply will not run. The Organizer runs fine but Editor just dies. I have a brand new core i3 machine, with 4 GB of RAM and a brand new install of Win7 64 bit. Any ideas??

Can't check folder location now as I'm away from the PC. However I allowed it to install with the default settings. As it's a 32bit application I thought it would install to the Program Files (x86) folder by default. And yes I am running it from an administrator account.
The other strange thing I noticed before I had to leave work was that after installing Photoshop my Print Spooler service had crashed, not sure if this is linked. Does Photoshop try and scan for printers on launch? I tried stopping and restarting the service but it didn't seem to work, spooler still dead and Photoshop dead. Also Excel 2010 now crashing on open, may also be linked the spooler being dead. Word and Outlook both still running though.
Will try and investigate spooler service issue further tomorrow.

Premiere Pro CS4 Crashes every time I try to open it

Every time I open premiere pro wheather its a HD project or SD project, or even one that I worked on before in it, it decides that it needs to crash, how can I fix this?

As Curt says, it is below the minimum. Those minimum specs. are to allow one to install the program, and are not even a guarantee that the program will run, let alone edit. [If Adobe asked me, I'd set realistic "min. specs." so that one could at least edit simple SD Projects.]
Now, when it worked once upon a time, but not now, Curt is correct - something has changed. Were I troubleshooting, the first thing that I would check would be the I/O sub-system, i.e. the HDD's. It is likely that you have one HDD, and that it has filled up over time. It is likely that it is now too full to allow PrPro to even start up. Were I doing the investigations, the first thing that I'd look at is the defragmented free space on the HDD. For PrPro, my minimum would be ~ 100GB, AFTER the Page File (statically managed and set at boo-up) has been written. The listed min. is probably around 30GB, but that allows no breathing room. If your Page File (Windows Virtual Memory) is set to be dynamically managed by Windows, then it is what is likely filling to overflowing and shutting things down.
Personally, I'd be looking into a new computer, but if you are doing SD only, and would like to troubleshoot things, to try and get back to using PrPro, as before, take a look at this ARTICLE, to get an idea of all the info that will be needed here.
After you look into my speculation on HDD space, and satisfy that requirement, take a look at this ARTICLE, on getting the most possible out of your computer, especially for an editing session.
If you do decide to invest in a more robust computer, please see Harm Millaard's great articles in the Hardware sub-forum. He discusses, in great detail, every aspect of a computer for video editing. They are better than one would ever get from talking to a sales rep at Dell, HP, Gateway, et al.
Good luck, and please let us know how you'd like to proceed.
Hunt

Elements Organizer starts every time

Almost every time I start Photoshop Elements 9 the "Elements Organizer" starts and can take 20 to 30 minutes to search for new files among my 15,000 plus pictures. I had to reinstall Elements 9 because the first time it didn't find all my pictures, only about half. I am loosing so much time waiting for the "Organizer" to do its thing that, though I have used earlier versions beginning with version 2, I wonder if I need to look elsewhere. I would hate to loose my dozens of tags but the time I am wasting now I could use doing tags on another product. I hope I can get help so I don't need to do that. How can I stop this from happening?

In Organizer, use File...Watch Folders and de-select the option to watch your folders.
Ken

Premiere Elements 9 Organizer crashes every time

Similar Messages

Maybe you are looking for