Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down.  We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions?  I'm using Premiere Elements 9 and Windows 7, 64 bits.  It was working before.  It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version.  I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed.  It is now but didn't do any difference.  I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet.  I don't remember installing this on any computer.  I googled it but I'm not sure I understand what and from where to install it.  I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

Similar Messages

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    So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
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    Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
    Some other info:
    My computer runs on windows 7
    Once again, the Premiere elements I'm using is 9
    Please if you know what to do please help!

    Yes Bill,
    I too have been very errant in turning off the CA Vet Security system , it too causes problems .
    Regards,
    Bob

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  • Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements 9 to shut down" on a fresh install on a brand new hard drive

    Just installed and when I try to create a TEST file, that's the message I get.

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    •You MUST use an account with Administrator Privileges to run Premiere Elements
    •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?
    •Which version of Quicktime do you have installed?
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    Do you have dual graphics adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Elements 7.0, Windows 8 - Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down.  We will attempt to save your current project."  Re-install on new computer because my old one died.

    Sorry, I put everything in the question.
    I had it working on my old computer.  The old computer died, so I bought a new quad core (just so I could run elements).  Now nothing works.  Please help.

    Thanks John for replying so quickly.
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    I have an NVIDIA GEFORCE 740M card.  The driver says 9.18.13.3165.  Just tried to update it, and says it's current?
    Have you gone to the vendor web site to check for a newer driver? 
    There is another driver, but numbered 335.23 which looks nothing like the driver number I have.  It's also 276 MB, dated 2014.3.10
    Then I got afraid about what it would do to the computer, and tried to figure out how to set a restore point in windows 8, and couldn't figure it out.
    Couldn't download QT for some reason.  It goes to the thank you page, and never downloaded it?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • My solution to "Sorry, a serious error has occurred that required Adobe Premiere Elements to shut.."

    After spending a week trying to solve this error on my Windows 7 32 bit PC, and finding forums frustrating as there seen to be so may causes for this problem, I wish to add a post with the solution that worked for me.
    Following a PRE 9/graphics driver crash, PRE 9 would no longer start a new project or open any existing project.  My week's efforts have been based around uninstalling/reinstalling PRE 9, graphics card drivers, rolling back to old restore points, updating my OS, and all ths solutions at http://kb2.adobe.com/cps/406/kb406747.html and http://kb2.adobe.com/cps/515/cpsid_51552.html, I finally encountered a tech support person who recommended that I try creating a new catalog.
    So following the instructions at http://forums.adobe.com/message/3419305?tstart=0 I deleted and recreated my catalog's and WOW, a 30 second solution fixed the problem.
    I can only assume that the catalog became corrupt and that this catalog is essential to PRE 9 starting correctly.  It had to be associated with PRE 9 and not anything else on my PC as nothing else had changed in the few minutes between when the application would and would not work other than a PRE crash.
    Hope this helps someone else.
    I could go to India to hug this Tech!

    MaggieKat,
    Welcome to the forum.
    First, glad that Linda in T/S was helpful, and then thank you for posting what worked for you. With those Adobe KB Article links, and your detailed report, I will add this to the Tips & Tricks Article on Crashes & Hangs, in hope that it will help others.
    Good luck, and thank you for posting,
    Hunt

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