Premiere Elements 9 stops working. A lot.

Just bought and downloaded Premiere Elements 9. Just playing around with a couple of titles, a short video clip and one photo. Premiere Elements must have stopped working at least four different times. Is this normal? I have a brand new HP laptop with all the necessary processors, memory and disk space. This seems odd.
Also, every time I go back and re-open, I get that annoying dashboard with the choice of organizing, new project or open project. Can I turn that off? I'd rather just go to the normal opening screen.
Thanks!

>HP laptop
Does your laptop have TWO 7200rpm hard drives?
Does it have at least ONE 7200rpm hard drive?
Read Harm on drive setup http://forums.adobe.com/thread/662972?tstart=0
- click the embedded picture in Harm's message to enlarge to reading size
- you need AT LEAST 2 drives for video editing, 3 is better
- some HD formats work better with (require) RAID

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Adobe Premiere Elements 13 stops working trying to add media via videos from camera

When I try to add media selecting videos from camera or flip, Adobe Premiere Elements 13 stops working and closes. What might be the problem?

elizabethmeow
On what computer operating system is your Premiere Elements 13 running? Have you had the opportunity to update 13 to 13.1 using an opened projects Help Menu/Update?
What are the full properties of your source media and how are you importing them that you are trying to import into the project? A quick way to get that information, if you do not know that information, is for you to post the brand/model/settings for the camera that recorded the video.
Do you have the latest version of QuickTime installed on your computer with Premiere Element 13, and are you running the program as Administrator?
Lots of additional questions, but the answers to the above may give us the answer that you need to resolve you issue.
Thank you.
ATR

During app load, Premiere elements 11 stopped working all of a sudden. Why?

Premiere elements 11 stopped working all of a sudden. Says "A problem caused the program to stop working correctly" I re-installed it but still the same.
I haven't installed any other apps except adobe reader and there were a few Windows updates but that was it. Some history - I had defraged my hard drive when this started to happen. Wouldn't the re-install have fixed it if the de-frag caused this problem? What is causing elements to stop loading at the splash screen?

DFMA
Thanks for the follow up with the very helpful information.
If this is one of those Importer QuickTime type issues, the answers are few if any.
If you have not already tried
Have you attempted to delete the Adobe Premiere Elements Prefs file and, if necessary,
the whole 11.0 Folder in which it exists.
then, please try the following...
My expectations for the following are not high, but worth the time -
1 uninstall the usual Control Panel way - you might want to uninstall QuickTime at the same time.
2. free ccleaner run through (regular and registry parts)
CCleaner - Download
3. reinstall QuickTime and then Premiere Elements with anti-virus and firewall(s) disabled.
Others on the list...
1. Create a new User Account with Administrative Privileges and install and run Premiere Elements
from there.
2. Use a new set of installation files either from Adobe if you purchased the program from it as an online
download, or get tryout installation files for 11 into which you can insert your purchased serial number.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
If the latter, read and carry out carefully the Note: Very Important Instructions in order to avoid an Access
Denied message.
We will be watching for your progress.
Thanks.
ATR

Premiere Elements 10 stops working when using Pan&Zoom

After using Pan&Zoom on 2-3 pictures a message comes up that Premiere Elemets 10 stops working and will close down. Then I can start the program again and do the same on 2-3 pictures again. Any ideas what is going on?

Hi Steve,
Thanks for your answer. It works:-)
br John

PRE 7 Error: Adobe Premiere Elements.exe stopped working

Today I started getting Adobe Premiere Elements.exe has stopped working and than the program closes. Does anyone know how I can fix this? I un-installed and re-installed it and still get the same thing.

Just as a possible additional clue. I have been editing a video of 1:40 hours length for the past 5 hours. PRE7 behaved well. Then, after saving my project, I tried to apply some colour filters (Auto Levels and Colour Balance HLS). PRE7 then crashed and is now unable to open the same project (which is 1.84 mb in size WITHOUT the filters saved in it) but can open an autosave version of 1.5mb in size. As that is 1.5 hours older, it is of little help to me, though.
(Note: this after I gave up and redid this video, after PRE8 totally crashed and PRE7 couldn't reopen this project file either.)
So there seems to be an error regarding the project file size and some weird "setting" that prevents PRE7 from opening that project.
(Note 2: I have now wasted so much time with this, that it is getting beyond just annoying. Adobe should fix this ASAP or provide all users a free copy of Premiere CS4 - if that is any better, that is. As no other video editor can import PREL files, one basically starts from scratch, which is even more annoying.
Note 2b: I have gone through all the suggestions made, am not running an Nvidia graphics card and am now at a loss as to what to do to successfully reopen this project file.)
Helmar
PS: Attached in the case anyone cares, both PREL files. The large one that doesn't open, the old one that does. Happy bug hunting, Adobe! The licensing code for PRE CS4, please send to the email attached to my profile. Thank you!

Green pixels in clips cause 'premiere elements.exe stopped working error.'

I have a jvc everio camcorder - PAL. I have copied files from the camcorder to my computer. My computer is running Vista SP1 with 2Gb ram.
The files appear to import to PElements 4 however when playing or rendering the clips I get an error adobe premiere elements.exe has stopped working.
I have noticed that the clips have green pixels appear at the point where PE crashes. All clips seem to have this problem.
I have followed the suggestions from the knowledge base re: updating codecs, disabling startup items, updating video driver.
I don't have the cyberlink software that came with the jvc. I bought premiere elements as I had read that it would be able to read the jvc files.
Has anyone got any other suggestions?

Thanks for the redirect. The solution to my problem was to follow this suggestion from that thread:
I was having the same JVC Everio/Elements 7 problem. I tried renaming the .mod extensions to .mpg and .avi, but still had the green artifacts. After an hour on the phone with Ronald, a VERY helpful Adobe Service Tech, I seem to have a solution that is working on my 5 edit stations here in my AV Lab.
Go to the Adobe Elements 7 folder in your "Program Files" folder and open the "Plug Ins" and "en_US" folders. Find a file called ImporterFastMPEG.prm and remove it. I moved it to the desktop until I test the software totally and make sure this doesn't cause other problems. If you are a brave, go ahead and delete it.
This is working for me, and avoids all that renaming - reprocessing the .mod files. So far, so good!

Premiere Elements 11 "stops working" on first run

When I run Premiere Elements the first time it comes up with the message "Premiere Elements 11 has stopped working". On starting the second time, it starts ok until the system is booted again. This is from the Event log -
Log Name:      Application
Source:        Application Error
Date:          06/02/2015 11:35:42
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Rog-PC
Description:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d27e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xc0000005
Fault offset: 0x0000d709
Faulting process id: 0x98c
Faulting application start time: 0x01d04200fd8a8739
Faulting application path: P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 47999bbb-adf4-11e4-b21e-0023545cca31
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-06T11:35:42.000000000Z" />
    <EventRecordID>23032</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rog-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Elements.exe</Data>
    <Data>11.0.0.0</Data>
    <Data>5041d27e</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>531599f6</Data>
    <Data>c0000005</Data>
    <Data>0000d709</Data>
    <Data>98c</Data>
    <Data>01d04200fd8a8739</Data>
    <Data>P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>47999bbb-adf4-11e4-b21e-0023545cca31</Data>
</EventData>
</Event>

skatingdodger
On what computer operating system is your Premiere Elements 11 running?
Let us start with the video card/graphics card on this. Assuming Windows, what does the Device Manager/Display Adapters show for
video card/graphics card? How many cards? And, is the card driver version up to date according to the web site of the manufacturer of the card?
(We may come back to this later and ask for a roll back of the driver version to determine if that makes any difference/)
Does the problem exist with and without the antivirus and firewall(s) disabled?
Are you using a pen and tablet device or mouse?
Did you install the program to the default location on the Local Disk C? If not, then consider, with save to Local Disk C default according
to the following sequence
uninstall of the program using the usual Control Panel way
then..free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls
CCleaner - Download
and then reinstall with antivirus and firewall(s) disabled.
Please review and consider, and then we can decide what next based on your results.
Thank you.
ATR

Preview panel in Premiere Elements 10 stopped working

Hi
The preview panel on Adobe Premiere Elements 10 has stopped working.
It was working fine until a couiple of weeks ago. I'd created a film and rendered it OK but after watching decided to do a little more editing.
When I opened up the project the preview panel was just grey/blank. I move the cursor over a piece of film and just got like a snap shot.
I can hear the soundtrack but no picture.
I have tried a few suggestions from various sources as follows.
I've updated the video/display drivers (directly from the manufacturers website)
I've updated Windows for all the latest updates.
I've updated all the video players and codecs I could find on my PC.
I've updated Java.
I've done a cleanup and defrag but there is about 650 gb of freespace.
I've deleted the Bad Drivers file on a few occasions, this did give me a stuttering playback in the preview panel briefly but that has stopped again.
If I open a different window over the top of Premiere, part of that image stays in the preview panel when I close or minimise that window.
The video files I have been using have been mostly AVCHD files but these have worked fine for the last 18 months when I first installed this program.
I've tried converting files to AVI, MPEG, MPEG2, WMV etc but still nothing in the preview panel.
Totally stuck now, I've been trying to find a solution now for over a week and need to do some more editing.
I liked this program as an editor up until now but it maybe time to look for an alternative if I can't get a solution.
Kind regards and thanks in advance for any other suggestions
Steve

upholsteryteacher
That was good news that you have Premiere Elements 10 and Intel video card and not NVIDIA. To date, a certain display issue has been specific to the Premiere Elements 10 user whose computer uses a NVIDIA video card.
I think it best if you started your own thread on your display issue since your details can take us in an assortment of directions depending on the details.
We need to determine that your Mobile Intel 945 Express Chipset Family display card driver is up to date.
That information might be obtained from the following Intel web site
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+945GM+Express+Chipset+Famil y
or
This information might be obtained from the HP web site.
2. If you determine that your video card driver is up to date, then you can try deleting the Premiere Elements 10 BadDrivers.txt file. Once you have deleted it and opened a new project, the BadDrivers.txt file will be replaced with a new one. For that we would need to know what computer operating system your computer is running on so that we can give you the correct path to the BadDrivers.txt file.
It is important that at the onset you do a mini test run export to determine if what you are seeing as display problem in Edit is reflected in your export.
We will be watching for further developments. Details are important. If you have problems finding the details, we will help you with that.
Thanks.
ATR

Premiere Elements 11 Stops Working When Deinterlacing Footage

I recently began working with Premiere Elements 11 recreationally at home after working with Pro at work. I recorded 1080i footage running at 59.94 and wanted to deinterlace the footage to 1080p 29.97. However, when I try this, the program goes through about 2% of the footage before completely shutting down and Windows popping up saying it has stopped working and must be restarted. I've done this process multiple times with multiple files of 1080i footage. Any solutions to this problem?

Phil_Pappadakes
Since we have been talking about .mp4 and .avi files, I am not sure how this might have entered the situation, but....are .wmv files involved in any way when you report
however, it constantly crops the image so only half the video is the original video, the bottom half being black.
If that is the case, please check the following announcement at the top of this forum. This all involves 1/2 wmv display related to a recent Windows Update kb.
Announcement: Windows Update Causes Half of Display to Be Blacked Out
Hide Details
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
"MS bulliten MS13-057. Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem
For us, it occurs when decoding WMV9 files. Not all uses of WMV decoding are affected, but I confirmed that when connecting the WMV decode DLL to a sample grabber for RGB32 video, the frames arrive black on top, so that points directly to decoding internals of the WMV Decode dll.
You can uninstall these windows updates to resolve your problem."
There are several threads on the problem that this Update is causing on the PrE and PrPro Forums, so one can get more details. So far, there is not another fix from either MS, or Adobe.
Also, see this Adobe KB Article: http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.h tml
by Bill Hunt (Aug 2, 2013)
If the Windows Update kb is not the problem, I will post a screenshot of my MPEG Streamclip settings which were specific to "Export to MPEG-4.
We will be watching for your follow up.
Thanks.
ATR

Premiere elements 9 stopped working

I got Adobe Premiere Elements 9 that came with my Sony VAIO F23. It used to work perfectly, but now everytime I try to start it, Windows 7 says it stopped working. Please help me.

The first thing that I would do is read over this ARTICLE. It starts with a checklist on getting PrE working best. Then, it goes into tuning up one's system and OS, and finally tips/links on troubleshooting issues. Those work up, in "degree of difficulty."
Good luck,
Hunt

Adobe Premiere Elements 9 Stopped Working

When I launch Adobe Premiere Elements 9 the only menu options that are available are to create a new Project or open a previous one, all other menu options are greyed out. Creating a new project has no effect. If I attempt to open a previous project I get a message saying a serious error has occurred and Premiere must close. This product had been working fine for the past two years.

Hi There,
I'm having a similar issue, having not used Premiere Elements 9 for a few months, which I'm only discovering now.
My issue seems to be only with the "Instant Movie" option.
When i select "Create/Instant Movie" The PE window opens and loads to a grey screen only.
I installed the 9.01 Update - Same.
I deleted the Prefs file - Same.
I deleted the whole 9.0 folder - Same
So i decided to do a full uninstall/reinstall and the same issue occurred. Again i tried the update, deleting the prefs file and the 9.0 file and I'm still in the same situation.
BTW i have also tried setting compatibility mode to (XP Service pack 2 and 3, Vista SP 1 and 2 and Win7)
Do you have any ideas on what might be causing this?
I'm running Windows 7 and currently running the Premiere Elements 9.01 update.
Any help appreciated.
Thanks.

Premiere Elements 8 Stopped Working

I have been using Adobe Premiere on this machine (HP Laptop with Nvidia card) since mid-December without too many problems. Occasional crashing, but I expected that with a laptop. Today when I tried to get in to work as soon as it opens a project it crashes. I can cancel opening and it is fine. But then as soon as I go to open, it crashes.
Only two installations have been made since I used it last, Silverlight and Jing (Screencasting). I uninstalled both, but still won't work. I tried uninstalling and then reinstalling, and still is doing the same thing.
I tried to look at installing an NVIDIA update, but HP hasn't released any Windows 7 drivers for this laptop. NVIDIA's site says that drivers must be downloaded from the manufacturer's site for this driver.
Any help would be greatly appreciated!
Curt

I don't understand why when I uninstalled it that it didn't clear the user data like I told it to, because after reinstalling it shouldn't have been trying to load those files.
Many software packages will not remove any work done. Most Adobe programs are that way. This allows one to repair a bad installation, but not loose their work. With most Adobe programs, when you uninstall, neither the work done, say PREL (Project) files, and Exported AVI's, etc. are not removed, and it's the same for any Prefs files. Those are all retained.
Glad that you found out that the Jing SWF's were the problem. SWF's are packaged FLV files, and are really only fully supported in Adobe Flash, or similar. Now, the FLV's inside can often be edited. I Import them into PrPro, but I also have the Moyea FLV Importer plug-in for Premiere. I do not know if it works in PrE though. Moyea does have editors, that handle SWF and FLV's, along with that Importer plug-in. Might be worth looking into, if you are doing work with SWF's, and/or FLV's.
Thanks for reporting the cause of your problems, and good luck,
Hunt

Adobe Premiere Elements has stopped working

I have had APE 9 for about a year and recently bought a new computer. I re-downloaded it, using the original serial numbers and everything was fine. I loaded up a video successfully and everything seemed fine. I have a Sony HDR CX115 camera and use APE to edit the videos. The new computer runs Windows 7, the older one was XP. During the editing process, which normally takes a couple of hours, the machine crashed about 30 times and the message above was displayed. I resorted to saving everying minute or so, and eventually got the job done. Anyone any ideas? Have I got one of the settings wrong. Assume there's no problem about re-using the original software?
Thank you
Mel Jones
Birds with Bottle

Very little data for anyone to help... need DETAILS about your hardware and the files you are using
Most of these links are for Premiere Pro, but the IDEAS show the kind of information
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html

My organizer for photoshop and premiere elements 9 stopped working. I get APPCRASH message.

I reinstalled both programs and I still get the appcrash message when I try to use i t. Any ideas what to do:?

Thanks for the reply.   The real question though was/is are ALL the files contained in the 6 separate content archive files
(Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
file called Content ALL?
Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive.   The files within the 6 archives matched those
in the ALL archive.
And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
for their respective 7z file, using their own filename as the argument to the builtin program.
The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
*are* contained within the single Content ALL file.
It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
downloading 6 unnecessary files which in reality just duplicate the ALL file.   Plus in my case, spending an hour or
two verifying that the contents of the 6 files were also in the ALL file.   Sheesh.
C'est la vie ...

"Adobe elements has stopped working."

I've received the error "Adobe elements has stopped working" and then the program closes. It has happened numerous times and now happens more and more often. Does anyone have any fixes for this?

I've been having the same problem.
Win7 64bit 8GB RAM, 500GB free hard drive space. All Win updates in place on a regular basis (last time was 2 days ago).
I often get the "stopped working" popup message on my desktop right after I close the program (well, yeah, I would hope it would stop working when I close it) and also increasingly get it on the desktop when I open the program (before the PE12 screen opens). This latter popup "stopped working" message will persist until I close the popup window, even though the program is working just fine.
The most occurrences of actual crashes seem to be when doing a lot of titles (new or editing existing), when saving, and when exporting.
For awhile it seemed (very subjectively) that rendering the project before saving or exporting possibly helped reduce the number of occurrences, but just now the "stopped working" message popped up and the program quit while I was rendering (got about 80% through).
This time I checked the "check online for a solution" box, but to no avail--there was a brief period while Windows searched online, and then the program shut down anyway.
I've tried rebooting, making sure other programs were closed, etc. but nothing really seems to have much effect. The same project will save or export just fine on one occasion, then if I so much as change a word in a title it will become unstable. The entire project is 26 minutes long. One video track (2) with titles, one main video track (1), one audio track (mostly empty) of ambient sound with the video, one sound track.
I will try Steve's suggestion of Ctrl-Alt-Shift for awhile on opening. (This helps when PSE tools freeze up.) Thanks for the tip!

Premiere Elements 9 stops working. A lot.

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