Premiere Elements 9 troubleshooting
I have a Dell Vostro 3500 notebook. (Intel Core i5, Quad, 64-bit, 4G RAM) Running Windows 7 Professional
1. I recently purchased Adobe Premiere Elements 9 and also registered my copy via the Internet.
When I open the programme, I continuously receive the following message:
"The ordinal 345 could not be located in the dynamic link library COMCTL32.dll."
What should I do?
2. Then, I managed to completely edit a project, but just when it should start with the rendering process the following message appears on-screen…
Heading "Adobe Premiere Elements 9 has stopped working"
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is
available."
I’m quite frustrated. Could you please assist?
Thanking you in advance
Manny
mailto: [email protected]
PS: with my purchase of Elements 9 I only see/received ONE (1) TITLE THEME and ONE (1) DISK MENU (Purple and green backgrounds). Are there others available or should I get Activitation Keys for more themes?
The program download version doesn't include the extra content - you need to do that separately from http://www.adobe.com/special/premiereel/downloads/
Cheers,
Neale
Insanity is hereditary, you get it from your children
Similar Messages
-
Adobe Premiere Elements 0.9 project crash, HELP!
This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/ -
Premiere Elements 8 error message when poening a project.
When I open a project in Premiere Elements 8 I get the following message, Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save you current project. I tried to uninstall and reinstall Premiere Elements 8 but I still get the same message. Any idea what is causing it?
kefaperformance
Is this a "it worked before but not now" type issue or "it never worked" issue?
Then the usual drill for those who are running Premiere Elements 8
a. Are you running Premiere Elements 8 as the 8.0.1 Update?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
b. Do you have the automatic Background Rendering and AutoAnalyzer features turned OFF?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General
For AutoAnalyzer, see Elements Organizer workspace, Edit Menu/Preferences/AutoAnalyzer Options
c. Do you have the latest version of QuickTime installed? Are you working from a User Account with Administrative Privileges? Where are the Scratch Disks directed to and how much free space is at that location?
Then there are the specific questions (some already asked)
Properties of your source media
Project Preset
Computer Resources, including video and audio card driver updates
Let us start here and then decide what next.
Thanks.
ATR
Add On...if any of your issues involve opening an existing project, you might want to explore the damaged project side of things as per the following Adobe document
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html -
No video playback in premiere elements 12
No playback after a few mins of editing. Tried most of the potion in the adobe troubleshooting section (http://helpx.adobe.com/premiere-elements/kb/troubleshoot-digital-video-playback-premiere-2 .html) but never got anywhere. Most options listed are for Windows. I have an almost new Mac with all the system requirement to run Elements 12 . HELP, PLEASE
bjgarciac
I am strictly an Elements Windows user, but I do try to find common ground between Premiere Elements 12 Windows and Mac as a first pass at troubleshooting issues like the one your present.
1. What are the properties and duration of your source media?
Video compression
Audio compression
Frame Size
File Extension
Frame Rate
Interlaced or Progressive
Pixel Aspect Ratio
Brand/Model/Settings for Camera which recorded the video would help.
2. What did you or the program set as the project preset based on a match of project preset with properties of the source media?
3. What have you done in the way of edits after which you have problems? What is the duration of the TImeline at that point? Is this a multi track project?
Please explain "playback stops"
a. The TImeline Indicator will not move from the start of the Timeline when you press Play in the Edit area monitor?
b. Playback stops after playing back about few seconds of the Timeline content
c. Other
Do you have the Work Area Bar gray tabs set to span the whole content of the Timeline?
When you are playing back your Timeline in the Edit area monitor, does your Timeline content have an orange, green, or no colored line
over its duration?
4. Are you running a dual or single computer monitor setup? If you right click the Edit area monitor and select Playback Quality is there any
difference in the problem whether you set for Highest instead of Automatic?
5. For this type of video and this type of project, would you class this problem as
"it worked before but not now" or "it never worked before".
Thank you.
ATR -
New installation yesterday Premiere Elements 12, created a instant movie, today I cannot open the project. Error message "unknown error occured while opening project" what is the problem?
Kirby Glazier
What computer operating system is your Premiere Elements 12 running on?
Can you open a new project and recreate this Instant Movie?
Lots of specifics to get into. Project preset, properties of source media, storage place of media, how saved, where saved, computer resources, etc..
Pending further information, please check out the Adobe document on Damaged Projects.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
More later.
ATR -
Premiere Elements 12 Effects-Panel not working
Hi there!
I've recently updated to Elements 12 (from 10) and I am more or less happy, but since today, I can't use the effects-panel anymore. When I click any effect, the options won't pop up (see attached screenshot).
Does anyone know what to do?
I'm running the latest version of OS X and Premiere Elements.
All the best!kekskerl
It seems that you have made some progress. Please compare the first screenshot, apparently before uninstall/restall. Note that all you get for Color is Hue. Whereas, in the second screenshot, apparently after uninstall/reinstall, you now have Color with Hue, Lightness, Saturation, and Vibrance.
And, your screenshot of fx Effects/Generate/Lens Flare shows just one effect which what is to be expected. There is only one choice there. Are you saying that you cannot apply that effect to your clip?
Baseline questions.
Premiere Elements 12. Have you switched from 12 to the 12.1 Update via the program's Help Menu/Updates? If not, please do so.
Are you working in the Expert workspace or Quick workspace of the program? The answer to that might cut down on the expectations.
The Quick workspace has less choices under Adjust than the Expert. Compare
Quick workspace
Smart Fix
Auto Smart Tone
Color
Lighting
Temperature and Tint
Expert workspace
Smart Fix
Auto Smart Tone
Color
Color (RGB)
Gamma Correction
Lighting
Temperature and Tint
Volume
Balance
Treble
Bass
Audio
Gain
It is well known the Premiere Elements Mac does not have all the effects of Premiere Elements Windows, but I do not think this is a Mac Windows matter. But, SG is a Mac user and can confirm that possible aspect of the matter.
This is what I am suggesting
After updating from 12 to 12.1
1. Delete the Premiere Elements 12 Mac Settings File.
http://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements. html
or
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html (Section numbered 3).
SG can give us some guidance on this if you have problems doing this.
2. If that does work, then I would suggest deactivation (Sign Out) of the program, followed by uninstall, ccleaner run through (regular cleaner and registry cleaner), reinstall.
https://www.piriform.com/mac/ccleaner
By the way, do you have QuickTime installed on your computer; running program Run As Adminstrator and from User Account with Administrative Privileges? Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
How long did you work with Premiere Elements 12 before you saw this problem...the very start, never worked or it worked for a while but then did not work?
We will be watching for further details.
Thank you.
ATR -
"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"
"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"
Is the exact error message i get after i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects. How can I fix this issue as a second reinstall hasnt worked?
Thanks,
XynosXynos
I am not familiar with that error message either. You originally posted on November 30, 2013. It is now December 8, 2013. Has your issue been resolved yet? If not, then I would offer the following troubleshooting scheme based on what you have written.
1. Open a project. Go to Help Menu/Deactivate and Deactivate. Close out of there.
2. Uninstall Premiere Elements 9 via the usual Control Panel Route.
3. Run the computer through the ccleaner (regular cleaner and registry cleaning parts).
4. Reinstall Premiere Elements 9 with antivirus and firewalls off.
5. Reinstall the Premiere Elements 9.0.1 Update.
Is the problem resolved.
We may have to look deeper into your original reasons for troubleshooting the program
i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects.
We may need to distinguish between damaged projects versus a program that has become non functional.
Please review and do not hesitate to ask for clarification on anything written.
Thank you.
ATR
Add On...If there is any indications of a problem with Premiere Elements 9.0/9.0.1 Elements Organizer 9 we can look into deleting its settings file and/or creating a new catalog. But, I do not see any indications for this at this time.
You might find this Adobe document on damaged projects of interest.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html -
Problem opening my project on adobe premiere element 10.
When I try to open it it says: Cannot open project because some file are damged or are obsolete. Does someone have any advice on what I could do?
Thank you, problem solved. A corrupted photo , thanks
Envoyé de mon iPad
Le 2014-04-17 à 21:08, "A.T. Romano" <[email protected]> a écrit :
Re: Problem opening my project on adobe premiere element 10.
created by A.T. Romano in Premiere Elements - View the full discussion
berthiaumes
What computer operating system is your Premiere Elements 10 running on?
Please review the following Adobe document on damaged project, if you have not already.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-proje cts-premiere-elements.html
We will be watching as your discussion with SB moves forward.
Thanks.
ATR
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6308980#6308980
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6308980#6308980
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6308980#6308980. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Premiere Elements at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
Premiere Elements 9 YouTube Sign In ERROR
Premiere Elements 9 Troubleshooting- "The Username And Password You Provided Do Not Match. Please Try Again Later", this appears when I attempt to sign into youtube while trying to upload a video. I accessed youtube online to double check that my userername and password are correct, and they are. I also refreshed the web sharing in PRE.
- Please Help, Thanks!Until you can figure it out, you can always manually output a video and upload it yourself. Many people prefer this method since it often gives you a much better quality video.
http://forums.adobe.com/thread/623549 -
quand j'ouvre un projet dans adobe premiere lement j'ai un message runtime error et impossible de l'ouvrir. Pourtant je suis capable d'ouvrir tous mes autres projets
k1200lt hyghline
Are you saying that you have just this one project that will not open and that it is presenting with a runtime error? But, all your other projects
functional propertly?
What version of Premiere Elements are you using and on what computer operating system is it running?
What are the properties of the source media used in this project and what are you setting as the project preset to match the properties of the source?
If the project refuses to open and gives off this runtime error message, please first review the Adobe document on damaged projects.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
Also consider the Adobe document on runtime errors
Troubleshoot C++ runtime errors | Adobe products | Windows
Once we have the information on product version and computer operating system, we can give you specific paths for finding and deleting the appropriate preferences.
We will be watching for your reply.
Thank you.
ATR -
Purchased Premiere Elements 11 and registered. Created a DVD and it worked fine. Created another DVD and today it will not open an exsisting project or new project and closes the program when you try to open new or exsisting project.
decgeb drikna
What computer operating system are you running Premiere Elements 11 on? Can we assume that you have the latest version of QuickTime installed and that you are running the program as Administrator and/or from a User Account with Administrative Privileges?
What do your computer resources look like?
Are you saying that you have created two DVD-VIDEO on DVDs to date?
Focusing on the projects that will not open, did you move any of the media that went into them to a new location after the save/close of the projects?
If we look at this from a damaged project angle, then you might want to review that Adobe troubleshooting on this type of situation:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
From the point of review of new and old projects not opening, let us try first flushing the preferences. Assuming Windows 7 or 8 64 bit....we want to delete the Adobe Premiere Elements Prefs file. The path to it is:
Local Disk C
Users
Owner
AppData
Roaming
Premiere Elements
11
and in the 11 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then try deleting the whole 11 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the path.
Also, check out the Scratch Files to assure that you have them set to save to a hard drive location with adequate hard drive space to accept them. See Edit Menu/Preferences/Scratch Disks where you will be able to see where the Scratch Disks are directed to as well as the free hard drive space at that location.
Just how large where these two DVD-VIDEO projects that you completed immediately before the new and old projects not opening problem hit?
Please review. We will be looking for your follow up.
Thanks.
ATR -
Premiere Elements 11 stopped opening
Premiere Elements 11 has stopped launching/opening.
jmphotos
Apparently there are two of these threads now in this forum, the one the your posted here directly and another that Barbara Brundage transferred here from another forum. Hunt can close the other one to avoid confusion.
http://forums.adobe.com/message/5587531#5587531
In the other I got the impression that your problem started when you were editing a project. Please clarify your situation...
a. You cannot open the existing project that you saved/closed
or
b. You cannot open any project, old or new.
There is an Adobe document on how to deal with Damaged projects. I will post the link for now and for use if further details indicate its need.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
Looking forward to your follow up.
Thanks.
ATR -
Error compiling movie 'unknown error' premiere elements 11, tried every troubleshoot, what now?
I'm trying to export a video and I keep on running into this error message, which stops the export process. I've already visited and tried the troubleshooting suggestions on this page and this page, and this page, and none of those suggestions have worked. Here's a list of what failed:
Export in various file formats, every single one failed
I removed each asset individually and tried to export the video after each removal (100+ assets, imagine how long that took) and I got the error after every single time
I removed the front half of the video and tried exporting, still failed.
I removed the back half of the video (because if it failed if I removed the front, the problem asset should be in the back, right? nope.) and tried exporting, it still failed.
I don't have any Auto Color, Auto Contrast, Auto Levels, or Shadow/Highlight on any of my clips, although if I did, I'd try removing them.
All of my video files are the same format, so it's not a mix of formats in my timeline which is causing the problem.
I tried disabling auto-save, but it already tried to auto-save during the first 20 times I've attempted this, so the damage might already be done.
I obviously didn't use any other programs during this process
I moved all my assets to a different location on my harddrive, then reopened the project and refound the assests one by one, each of which had no problem getting into the timeline. I tried rendering after this, and the render bar sailed along until a certain point, where it got stuck indefinitely. I cancelled the render, which froze the program. I had to close it and re-open the project, and re -link every asset again. Once again there were no problems adding the assets. I saved the project before the next render, so I wouldn't have to do this a third time, and it was a good idea I did, because the program froze again during the subsequent render.
My computer didn't go to sleep or hibernate during the first 5-10 times I tried various methods for exporting. It has slept in some of the 10+ times I've tried it since, because I don't have the patience to sit in front of my screen and watch it fail again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again. CAN YOU TELL THAT I'M FRUSTRATED???
The first thing I noticed that was wonky with this project was when I first tried to render my sequence. The render window chugged along just fine until it got to a certain point (can't remember the %), at which point it got stuck indefinitely. I had to cancel the render, and then render other parts of the sequence bit by bit, avoiding what I thought was the problem part. I tried rendering the problem part, and it got stuck again, so I eventually just decided that that clip didn't need to be in this movie, so I deleted it from the timeline. All should be good at this point, my whole timeline is green from being rendered. But, when I tried to export the video, I started down this tourtuous path of failed exports and frustration, and now here I am, posting in the forum, hoping someone can help me out.
The problem asset (if that was the problem in the first place) isn't in the timeline any more, but I'm still having issues exporting the movie. The fact that rendering still gets stuck after re-linking assets, and after getting rid of the first problem asset, makes me think that there is some bigger underlying issue, but I have no idea what that could be. I followed these instructions and re-opened the project, tried to export, and still got that 'Unknown Error'.
Please assist before I put my fist through this company computer.maxlong99
Thanks for your update. Let us go through it.
You wrote
During one of my isolation tests, I stripped the timeline off all assets except clips from the same footage and I also removed that New Blue effect, and the project exported without issue.
Did you run a control which included "with the New Blue effect" in this isolated test which does not sound like the "Full Project" as suggested in what you wrote next?
You wrote
Could multiple renders and project files be part of the problem? I've created many, many different versions of this project to test and see where the problem is, which in turn means I've created many different render files for each different project. If this could be part of the problem, should I keep the original project and delete all my test projects and associated render files therein?
Each of the projects should have its own name which will be applied to its files. And each project should have rendered files specific to it (for SD project whether video or still clip = DV .avi file; for HD project whether video or still clip = MPEG2.mpg file). Are you naming these different projects with distinctive names?
Have you expanded the Timeline with the -+ slider and closely inspected the track content for
a. leftovers such a very thin vertical black lines scattered about
b. gaps
c. transitions, and especially audio placement
You have probably seen the following, but I will post the link just in case. I suspect you have been there and done that.
http://helpx.adobe.com/premiere-elements/kb/error-error-compiling-movie-render.html
Please let us know what the closer inspection of the Timeline content (as mentioned) revealed.
Thanks.
ATR -
Troubleshoot installation problems | Photoshop Elements, Premiere Elements
Troubleshoot installation problems | Photoshop Elements , Premiere Elements
I have the windows 8 pro and when I install with displays error Troubleshoot installation problems | Photoshop Elements, Premiere ElementsTry downloading the free trial. If you install successfully, simply use your serial number to validate.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us -
Runtime error in Premiere elements?
runtime error in premiere elements
uvagreg11
You will need to supply a lot more information than just "runtime error in premiere elements" in order for us to help you.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. What are you using a the project preset for your project? And, what are the properties of the source media that are being used on the Timeline?
3. Is this a "it worked before but now" or "it never worked before" type of problem?
4. What is the description of your computer and its resources?
5. What troubleshooting have you done so far...
a. flushing preferences
b. deactivation, uninstall, reinstall
c. other
The following is an Adobe document on run time error troubleshooting.
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
Let us start here and then decide what next based on your details.
Thanks.
ATR
Add On..I did not see SG's post until after I had posted mine.
Maybe you are looking for
-
My keyboard will connect wirelessly but my mouse will not. I have tried many times, put new batteries in etc. The Bluetooth appears to be on (as the wireless keyboard is working). I don't have a 'wired' mouse so I can't get into preferences etc. Is t
-
Can somebody please tell me what Database is used in DMS? I understand that this is an appliance so please don't flame me. I have to answer this for a compliance issue with a hospital. Telling them that it is an appliance with a hardened database wil
-
Compilation d'un executable pour application fieldpoint
Bonjour, je cherche à créer un installateur contenant un .exe permettant la communication avec un instrument FieldPoint. Cependant lorsque je créé l'installateur, j'ai un message d'erreur à partir du moment où je coche dans la rubrique "Installeurs S
-
Hello guys, i can help you to install netcat on solaris 10. Can you help me
Hello I want to install netcat on solaris, i have tar and gunzip the netcat, and i try to install it one self, but i have problem, because i'm not understan and i'm beginer. Some one help me please
-
Recently when I select text and right click to start a new search for the chosen text it is using YAHOO as the search engine. I do not like Yahoo search, I prefer Google. Please help me fix this problem.