Premiere Elements 9 won't install

        I am on Mac OS 10.6.5
           Model Name: iMac
Model Identifier: iMac5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: IM51.0090.B09
SMC Version (system): 1.9f4
I just bought Elements 9, which installed and is running no problem, but when I then tried to install Premiere Elements 9, it threw out the disc 4 times and told me
     Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
so I followed more instructions through Library/Logs/Adobe/Installers and eventually got the following , whereupon I gave up.
anyone got any ideas or do I just dump the Premiere disc ?
[       0] Fri Nov 26 18:16:59 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
OSX version: 10.6.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 6553 miliseconds (6.553 seconds) DTR = 1.22081 KBPS (0.0011922 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 3363 miliseconds (3.363 seconds) DTR = 161.76 KBPS (0.157969 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Updating media info for: {07CE3591-3679-4058-8552-44A2F23613B8}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPacken_US/LangPacken_US.dmg
Updating media info for: {0CB26B3E-89DB-405a-BB45-181C4D686735}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPHD/LangPackja_JPHD.dmg
Updating media info for: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/Presets/Presets.dmg
Updating media info for: {493D60D7-D8F7-470b-B947-F9B380604158}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackde_DE/LangPackde_DE.dmg
Updating media info for: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackHDOther/LangPackHDOther.dmg
Updating media info for: {5B8918FC-A624-4fed-9744-CA0815BCFB6F}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPCommon/LangPackja_JPCommon.dmg
Updating media info for: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackCommonOther/LangPackCommonOther.dmg
Updating media info for: {787DB784-57FF-4983-A8A6-1F2048E9AA68}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPPresets/LangPackja_JPPresets.dmg
Updating media info for: {78C17FAA-2368-4505-BED6-C6F56F923AE0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/SD/SD.dmg
Updating media info for: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JP/LangPackja_JP.dmg
Updating media info for: {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_SD_Common/HD_SD_Common.dmg
Updating media info for: {848B005A-4D0D-4A60-8F82-34F55781C65A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackPresetsOther/LangPackPresetsOther.dmg
Updating media info for: {861E2110-16F6-4E67-87F0-AF11332A4599}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackSDOther/LangPackSDOther.dmg
Updating media info for: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_STI/HD_STI.dmg
Updating media info for: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/PreMacContentInstaller/PreMacContentInstaller.dmg
Updating media info for: {C3471B20-2622-4856-BF95-A47C45EBF54B}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPSD/LangPackja_JPSD.dmg
Updating media info for: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackfr_FR/LangPackfr_FR.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
Setting property "INSTALLDIR" to: /Library/Application Support/Adobe/Premiere Elements/9/Content
Setting property "installLanguage" to: en_US
Attempting to find the selected language in the set of available payload languages
Setting property "installSourcePath" to: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Overwrite property "userASUPath" to: /Users/ericdalzell/Applications/Adobe/OOBE/PDApp
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is: false
Action string for {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is none
Value returned on lookup of payload: {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is: false
Action string for {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is none
Payload {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is: false
Action string for {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is none
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is: false
Action string for {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is none
Value returned on lookup of payload: {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is: false
Action string for {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is none
Payload {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is: false
Action string for {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is none
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is: false
Action string for {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is none
Value returned on lookup of payload: {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is: false
Action string for {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is none
Payload {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is: false
Action string for {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is none
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is: false
Action string for {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is none
Value returned on lookup of payload: {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is: false
Action string for {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is none
Payload {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is: false
Action string for {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is none
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is: false
Action string for {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is install
Value returned on lookup of payload: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is: false
Action string for {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is none
Payload {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is: false
Action string for {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is none
Payload {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is: false
Action string for {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is none
Payload {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is: false
Action string for {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is none
Payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is extension payload. Aligning its action according to parent.
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/Premiere Elements/9/Content
[       0] Fri Nov 26 18:17:00 2010 INFO
::START TIMER:: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
Custom action return code: 0
:: END TIMER :: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 47 miliseconds (0.047 seconds)
::START TIMER:: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
Custom action return code: 0
:: END TIMER :: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 0 miliseconds (0 seconds)
::START TIMER:: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
Custom action return code: 0
:: END TIMER :: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 1 miliseconds (0.001 seconds)
::START TIMER:: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
Custom action return code: 0
:: END TIMER :: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 4 miliseconds (0.004 seconds)
::START TIMER:: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
Custom action return code: 0
:: END TIMER :: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 1 miliseconds (0.001 seconds)
Payloads passed preflight validation.
[       0] Fri Nov 26 18:17:01 2010 INFO
Call PreSession Custom Hook
::START TIMER:: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionOpenProc
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 9 miliseconds (0.009 seconds)
Calling the custom action code for pre-install for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
::START TIMER:: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 4 miliseconds (0.004 seconds)
[       0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
[       0] Fri Nov 26 18:17:01 2010 INFO
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther as payload is not cached
Calling the custom action code for pre-install for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
::START TIMER:: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 11 miliseconds (0.011 seconds)
[       0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
[       0] Fri Nov 26 18:17:01 2010 INFO
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther as payload is not cached
Calling the custom action code for pre-install for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
::START TIMER:: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 4 miliseconds (0.004 seconds)
[       0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
[       0] Fri Nov 26 18:17:01 2010 INFO
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther as payload is not cached
Calling the custom action code for pre-install for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0}
::START TIMER:: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 10 miliseconds (0.01 seconds)
[       0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
[       0] Fri Nov 26 18:17:01 2010 INFO
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther as payload is not cached
Calling the custom action code for pre-install for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
::START TIMER:: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 3 miliseconds (0.003 seconds) DTR = 1333.33 KBPS (1.30208 MBPS)
[       0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
[       0] Fri Nov 26 18:17:01 2010 INFO
Payload {07CE3591-3679-4058-8552-44A2F23613B8} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US as payload is not cached
[       0] Fri Nov 26 18:17:07 2010 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Fri Nov 26 18:17:09 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Fri Nov 26 18:17:09 2010 ERROR
The following payload errors were found during install:
- PreMacContentInstaller_LangPacken_US: Install failed
- Presets: Failed due to Language Pack installation failure
- HD_LangPackHDOther: Install failed
- Common_LangPackCommonOther: Install failed
- SD: Failed due to Language Pack installation failure
- Common: Failed due to Language Pack installation failure
- Presets_LangPackPresetsOther: Install failed
- SD_LangPackSDOther: Install failed
- HD: Failed due to Language Pack installation failure
- PreMacContentInstaller: Failed due to Language Pack installation failure
[       0] Fri Nov 26 18:17:09 2010 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 22938 miliseconds (22.938 seconds) DTR = 75.6823 KBPS (0.0739085 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
[       0] Fri Nov 26 18:21:03 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
OSX version: 10.6.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 4495 miliseconds (4.495 seconds) DTR = 8.89878 KBPS (0.00869021 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 676 miliseconds (0.676 seconds) DTR = 5.91716 KBPS (0.00577848 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Updating media info for: {07CE3591-3679-4058-8552-44A2F23613B8}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPacken_US/LangPacken_US.dmg
Updating media info for: {0CB26B3E-89DB-405a-BB45-181C4D686735}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPHD/LangPackja_JPHD.dmg
Updating media info for: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/Presets/Presets.dmg
Updating media info for: {493D60D7-D8F7-470b-B947-F9B380604158}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackde_DE/LangPackde_DE.dmg
Updating media info for: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackHDOther/LangPackHDOther.dmg
Updating media info for: {5B8918FC-A624-4fed-9744-CA0815BCFB6F}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPCommon/LangPackja_JPCommon.dmg
Updating media info for: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackCommonOther/LangPackCommonOther.dmg
Updating media info for: {787DB784-57FF-4983-A8A6-1F2048E9AA68}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPPresets/LangPackja_JPPresets.dmg
Updating media info for: {78C17FAA-2368-4505-BED6-C6F56F923AE0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/SD/SD.dmg
Updating media info for: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JP/LangPackja_JP.dmg
Updating media info for: {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_SD_Common/HD_SD_Common.dmg
Updating media info for: {848B005A-4D0D-4A60-8F82-34F55781C65A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackPresetsOther/LangPackPresetsOther.dmg
Updating media info for: {861E2110-16F6-4E67-87F0-AF11332A4599}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackSDOther/LangPackSDOther.dmg
Updating media info for: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_STI/HD_STI.dmg
Updating media info for: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/PreMacContentInstaller/PreMacContentInstaller.dmg
Updating media info for: {C3471B20-2622-4856-BF95-A47C45EBF54B}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPSD/LangPackja_JPSD.dmg
Updating media info for: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackfr_FR/LangPackfr_FR.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
Setting property "INSTALLDIR" to: /Library/Application Support/Adobe/Premiere Elements/9/Content
Setting property "installLanguage" to: en_US
Attempting to find the selected language in the set of available payload languages
Setting property "installSourcePath" to: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Overwrite property "userASUPath" to: /Users/ericdalzell/Applications/Adobe/OOBE/PDApp
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is: false
Action string for {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is none
Value returned on lookup of payload: {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is: false
Action string for {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is none
Payload {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is: false
Action string for {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is none
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is: false
Action string for {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is none
Value returned on lookup of payload: {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is: false
Action string for {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is none
Payload {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is: false
Action string for {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is none
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is: false
Action string for {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is none
Value returned on lookup of payload: {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is: false
Action string for {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is none
Payload {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is: false
Action string for {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is none
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is: false
Action string for {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is none
Value returned on lookup of payload: {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is: false
Action string for {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is none
Payload {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is: false
Action string for {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is none
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is: false
Action string for {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is install
Value returned on lookup of payload: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is: false
Action string for {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is none
Payload {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is: false
Action string for {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is none
Payload {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is: false
Action string for {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is none
Payload {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is: false
Action string for {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is none
Payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is extension payload. Aligning its action according to parent.
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/Premiere Elements/9/Content
::START TIMER:: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
Custom action return code: 0
:: END TIMER :: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 53 miliseconds (0.053 seconds)
::START TIMER:: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
Custom action return code: 0
:: END TIMER :: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 1 miliseconds (0.001 seconds)
::START TIMER:: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
Custom action return code: 0
:: END TIMER :: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 1 miliseconds (0.001 seconds)
[       0] Fri Nov 26 18:21:04 2010 INFO
::START TIMER:: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
Custom action return code: 0
:: END TIMER :: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 9 miliseconds (0.009 seconds)
::START TIMER:: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
Custom action return code: 0
:: END TIMER :: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 0 miliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionOpenProc
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 13 miliseconds (0.013 seconds)
Calling the custom action code for pre-install for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
::START TIMER:: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 4 miliseconds (0.004 seconds)
[       0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
[       0] Fri Nov 26 18:21:04 2010 INFO
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther as payload is not cached
Calling the custom action code for pre-install for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
::START TIMER:: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 4 miliseconds (0.004 seconds)
[       0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
[       0] Fri Nov 26 18:21:04 2010 INFO
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther as payload is not cached
Calling the custom action code for pre-install for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
::START TIMER:: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 3 miliseconds (0.003 seconds)
[       0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
[       0] Fri Nov 26 18:21:04 2010 INFO
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther as payload is not cached
Calling the custom action code for pre-install for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0}
::START TIMER:: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 3 miliseconds (0.003 seconds)
[       0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
[       0] Fri Nov 26 18:21:04 2010 INFO
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther as payload is not cached
Calling the custom action code for pre-install for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
::START TIMER:: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 3 miliseconds (0.003 seconds) DTR = 1333.33 KBPS (1.30208 MBPS)
[       0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
[       0] Fri Nov 26 18:21:04 2010 INFO
Payload {07CE3591-3679-4058-8552-44A2F23613B8} can not be installed due to dependent operation failure.
[       0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[       0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US as payload is not cached
[       0] Fri Nov 26 18:21:09 2010 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Fri Nov 26 18:21:11 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Fri Nov 26 18:21:11 2010 ERROR
The following payload errors were found during install:
- PreMacContentInstaller_LangPacken_US: Install failed
- Presets: Failed due to Language Pack installation failure
- HD_LangPackHDOther: Install failed
- Common_LangPackCommonOther: Install failed
- SD: Failed due to Language Pack installation failure
- Common: Failed due to Language Pack installation failure
- Presets_LangPackPresetsOther: Install failed
- SD_LangPackSDOther: Install failed
- HD: Failed due to Language Pack installation failure
- PreMacContentInstaller: Failed due to Language Pack installation failure
[       0] Fri Nov 26 18:21:11 2010 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 2 miliseconds (0.002 seconds)
:: END TIMER :: [Total Timer] took 14661 miliseconds (14.661 seconds) DTR = 5.18382 KBPS (0.00506233 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
OSX version: 10.6.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 4144 miliseconds (4.144 seconds) DTR = 3.861 KBPS (0.00377051 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 338 miliseconds (0.338 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Updating media info for: {07CE3591-3679-4058-8552-44A2F23613B8}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPacken_US/LangPacken_US.dmg
Updating media info for: {0CB26B3E-89DB-405a-BB45-181C4D686735}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPHD/LangPackja_JPHD.dmg
Updating media info for: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/Presets/Presets.dmg
Updating media info for: {493D60D7-D8F7-470b-B947-F9B380604158}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackde_DE/LangPackde_DE.dmg
Updating media info for: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackHDOther/LangPackHDOther.dmg
Updating media info for: {5B8918FC-A624-4fed-9744-CA0815BCFB6F}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPCommon/LangPackja_JPCommon.dmg
Updating media info for: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackCommonOther/LangPackCommonOther.dmg
Updating media info for: {787DB784-57FF-4983-A8A6-1F2048E9AA68}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPPresets/LangPackja_JPPresets.dmg
Updating media info for: {78C17FAA-2368-4505-BED6-C6F56F923AE0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/SD/SD.dmg
Updating media info for: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JP/LangPackja_JP.dmg
Updating media info for: {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_SD_Common/HD_SD_Common.dmg
Updating media info for: {848B005A-4D0D-4A60-8F82-34F55781C65A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackPresetsOther/LangPackPresetsOther.dmg
Updating media info for: {861E2110-16F6-4E67-87F0-AF11332A4599}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackSDOther/LangPackSDOther.dmg
Updating media info for: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_STI/HD_STI.dmg
Updating media info for: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/PreMacContentInstaller/PreMacContentInstaller.dmg
Updating media info for: {C3471B20-2622-4856-BF95-A47C45EBF54B}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPSD/LangPackja_JPSD.dmg
Updating media info for: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackfr_FR/LangPackfr_FR.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
Setting property "INSTALLDIR" to: /Library/Application Support/Adobe/Premiere Elements/9/Content
Setting property "installLanguage" to: en_US
Attempting to find the selected language in the set of available payload languages
Setting property "installSourcePath" to: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Overwrite property "userASUPath" to: /Users/ericdalzell/Applications/Adobe/OOBE/PDApp
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is: false
Action string for {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is none
Value returned on lookup of payload: {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is: false
Action string for {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is none
Payload {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is: false
Action string for {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is none
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is: false
Action string for {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is none
Value returned on lookup of payload: {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is: false
Action string for {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is none
Payload {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is: false
Action string for {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is none
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is: false
Action string for {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is none
Value returned on lookup of payload: {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is: false
Action string for {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is none
Payload {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is: false
Action string for {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is none
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is: false
Action string for {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is none
Value returned on lookup of payload: {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is: false
Action string for {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is none
Payload {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is: false
Action string for {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is none
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is: false
Action string for {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is install
Value returned on lookup of payload: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is: false
Action string for {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is none
Payload {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is: false
Action string for {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is none
Payload {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is: false
Action string for {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is none
Payload {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is: false
Action string for {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is none
Payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is extension payload. Aligning its action according to parent.
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/Premiere Elements/9/Content
::START TIMER:: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
Custom action return code: 0
:: END TIMER :: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 12 miliseconds (0.012 seconds)
[       0] Fri Nov 26 18:30:44 2010 INFO
::START TIMER:: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
Custom action return code: 0
:: END TIMER :: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 1 miliseconds

After seeing your error, it seems you are installing Premiere Elements Content first before installing Premiere Elements Core Application.
Could I please request you to install Premiere Elements Core Application first and then try installing Premiere Elements Content. Please let us know if you still have any issue.
Thanks & Regards,
Gaurav

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SYSTEM
Windows 7 64-bit
Dell Inspiron 660
8 GB RAM
1 TB hard drive, 700 GB available after install
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Thank you ATR. I followed your sequence of checks. RESOLVED BY DISABLING PORTION OF AV FUNCTIONS BEFORE LAUNCHING APPLICATION. Here are the steps.
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I deleted the Adobe Premiere Elements Prefs file first, and then the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. No change.
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Can you download online content (extra titles, menus, etc) to a different computer from where Premiere Elements 13 is installed, and then transfer it to the offline computer where PE13 is installed?
I purchased a new computer and installed Premiere Elements and Photoshop Elements 13 while I had the computer connected to the internet. I no longer have the computer online, so can I download the extra content to a different computer, then transfer it to the offline computer where Premiere Elements and Photoshop Elements are installed?
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sfultz74
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http://www.atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
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hello,
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Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
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mmoonnkkeeeyy
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ATR

Premiere Elements 12 Silent Install

Hello, we are trying to deploy Premiere Elements 12 silently. We have followed the instructions for Premiere Elements 10.
We created the Application Override file (apllication.xml.override) with the following lines
<?xml version="1.0" encoding="utf-8"?>
          <Configuration>
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                              <Datakey="EULADelay">0</Data>
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We edited the ABcpy.ini file to as follows:
[OEM Install]
SERIALNUMBER=
INSTALLDIR=
DISABLEEMSFEATURES=1
DISABLEOLSFEATURES=1
STARTMENULOCATION=
SMARTSOUND=1
Then we run the command line as follows:
OEM.exe /UL1033 /V"SERIALNUMBER=[serail number removed by moderator]"
We skip the Start/Wait as we are deploying it via SCCM.
The program installs but it's not registerd.
WHat are we missing or is the deployment different for Version 12. We had the same issues with version 11 and never got it to work.
Thanks,
Jean St.Godard
Network Manager
Pembina Trails School Division
[private contact info removed by moderator]

Moving this discussion to the Creative Suite Enterprise Deployment forum.

Premiere elements did not install

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Have you downloaded the install files? If so then you will want to run the installer for Premiere Elements. You can find more details at http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ.

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Getting Premiere Elements 11 to install on my upgraded OS (Vista to Win 7)

I recently upgraded my PC to run Win 7 (64 bit). I did a clean install of the OS so I need to reload my software. I purchased PhotoShop Elements 11 with Premiere last year. Both ran well on my Vista 64 bit OS. PhotoShop installed with out a problem but the installer gives me this excuse for not installing Premiere. "This installer does not support installation on a 64-Bit Windows operating system. If you are installing by browsing through the disk content, then please run the "Setup.exe" from the folder "Adobe Premiere Elements 11\PRE 64". If you are not installing from the disks please download the 64-Bit version of Premiere Elements 11." Odd message since it had no problem installing and running on Vista 64bit.
I don't have a disk so can anyone tell me where I can find the 64-Bit version of Premiere Elements 11 to download?

You can download the 64-bit trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

Premiere Elements won't start

Hey all:
I have Premiere Elements 3.0, which is true, I don't use it too often. But today I wanted to use it, and after the splash screen, I get the following error message:
MS Virtual C++ Runtime Library
R6025
-Pure Virtual Function Call
I suppose the answer is to re-install, but was hoping there was a better answer!
TIA,
Denton

This is most likely a problem with the MS Windows RunTime.dll. There have been several updates to that, and they are version specific, so make sure to only download and install the one for your version of Windows. IIRC, these are available on the MS site. I'll also look for some links to other RunTime problems with Adobe software, but as the fora have been redone, might not be able to find those.
Good luck,
Hunt
[Edit] Here's one, but not the one with links to MS articles, that I am looking for.
Here's another.

Premiere Elements will not install!

Uninstall, reinstall the result is always the same; I end up with error: 1. Very frustrating. Does anybody know how I can fix this? Thank you.

octopodian
Thanks for the reply.
The QuickTIme issue may be our clue here; so let us explore that.
Both Premiere Elements (any version) and QuickTime (from what I have read) need to be run from a computer User Account with Administrative Privileges.
So, I am speculating that if you install and run Premiere Elements and QuickTime from a User Account with Administrative Privilege, both programs will work.
Please see
Control Panel/User Accounts and Family Safety/User Accounts. Do you find the User Account that you are currently using, and does it have the word Administrator underneath your ID there?
If you can get a the desktop icon for QuickTime, right click the QuickTime icon and select Run As Administrator.
Let us get this factor ruled in or out.
We will be watching for further developments.
Thanks.
ATR
Add On...what version of Premiere Elements are you using? I see the computer operating system mentioned by not the Premiere Elements version involved.

Premiere Elements won't open

I have been using it successfully for a year.
I have 86gig free and 16gig RAM.
EventViewer says:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d
Faulting module name: Display.dll, version: 6.0.0.0, time stamp: 0x5041d00d
Exception code: 0xc0000005
Fault offset: 0x00000000000230bc
Faulting process id: 0x1150
Faulting application start time: 0x01ceda4eb7ce1e83
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Display.dll
Report Id: 442d0a58-4642-11e3-aa1f-e02a822f3926

mrfcj
By any chance are you working from a dual monitor setup?
Are you on a network? Are you using non default locations for program installation and/or program associated folders and files.
Have you looked at deleting the Adobe Premiere Elements Prefs file? In Windows 7 or 8 or 8.1 64 bit, the path is:
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Check Folder Option mentioned below so that you can see whole path.
If you do have the latest version of the video card driver installed, consider deleting the BadDrivers.txt file. I am assuming that you have Windows 7 or 8 or 8.1 64 bit Windows and not XP. So, the path to the BadDrivers.txt file should be
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the complete path.
Looking forward to your results.
Thanks.
ATR

Premiere Elements 9 won't install

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