Premiere Elements - a real disappointment

I purchased Premiere Elements version 8 in Jan 2010 and had to give up on the software as it frequently crashed when working with multiple video and image files. I didn't realize that there had been two upgrades since version 8, and I now found out that to upgrade to the latest version Adobe is asking for $79.99 Is anybody actually making this purchase? That's almost the same price I paid for version 8 in 2010. Basically, Adobe is asking its customers to buy another software since their previous version is flawed. I would expect that Adobe (out of all the companies out there) would know better to keep their customers happy. The upgraded version PRE9 (released 2010) and PRE10 (released 2011) should have been a software update instead of two updated versions.
I am extremely disappointed with Adobe and will not purchase any new products with the Adobe name from now on.
- From one real disappointed Adobe user. (And BTW I did call Adobe and spoke to 3 different agents to file my complaint. They all said that they understood but that this is their business practice. I will just go and buy a Corel product.)

Historically, PrElements has had a "life-span" of about 12 mos. and new versions are usually released in about Sept. or Oct., in time for Holiday shopping.
There are usually many additions, in each version, and often some changes. However, some users often do not appreciate some of the changes. I find similar with almost all programs - some changes are great, but some not to my personal liking. I used to upgrade most of my major programs with great regularity, as I found many "improvements" useful, and could amortize the cost of the upgrade over all of my clients and their projects. I have since retired, so my upgrades come only when I find real needs to do so, as the programs basically only are used for personal projects.
Now, back to PrE 8. Many feel that it was NOT a great version, with many issues. Some, but not all, of those issues were addressed with an update/patch. Most users felt that PrE 9, and then PrE 10, were much better versions. A few users have referred to PrE 8 as "Adobe's Vista." Not so sure that it was THAT bad, but then I never used it.
Adobe's pricing, and their "upgrade" policies, with regard to PrE and PSE, can be confusing. Often, major certified retailers offer some great "street pricing" and even better ones, if one buys the "bundle" of PrE & PSE. Often, the price ends up being less, than buying either program alone, from many suppliers. Then, the "upgrades," are full versions of the program(s), and only reflect a discount on the program - nothing more. Often, those "upgrade" prices are still higher than some of the discounted full-version (remember - those "upgrades" ARE full-version), and some of the "bundled" prices. I always compare the prices, from Amazon, Adobe Store, and other certified retailers, to see who has the best "deal."
Good luck,
Hunt

Similar Messages

Very Disappointed with Premiere Elements

I've been a Pinnacle Studio user for many years and decided to make the move to Premiere Elements recently, and possibly move on then to Premiere Pro.
All I can say is that Premiere is probably one of the lowest quality pieces of software I've used in a long time. It takes FOREVER to do anything - even compared to similar tasks in other video editing apps, it tends to just go off in the weeds and hang there without even the decency to fully crash, and the "Organizer" is completely full of itself.
If I could return this to the retailer for a refund I definitely would.

And second, I don't know how I got hold of the program in the first place. What I do know is that I didn't pay for it (shoot me, kill me or do whatever feels necessary, but I was a student back then).
One likely scenario is that you got Pr/PrPro 7.0/PrPro 1.0 as OEM software. That particular version (actually 3 versions, though there could have been subtle differences) was released 3 ways. Adobe was producing Pr (not yet PrPro) 6.5, and then released Pr 7.0. At almost the same time, they changed the name to PrPro 7.0 for a short time, and then changed the name to PrPro 1.0, and thus the general naming convention began. To confuse things a bit more, with PrPro 2.0, Adobe introduced the CS2 Production Studio, which contained PS CS2, EncoreDVD 2.0, AfterEffects CS2 (also called AE 7), AI CS2, On-Location CS2 and Bridge CS2. Though even some Adobe employees, who worked on Premiere at that transitional time did not recall any product being named PrPro 7.0, I have seen the boxes. Most editions were either Pr 7.0, or PrPro 1.0. Many copies of Pr 7.0 (and maybe PrPro 7.0?) were bundled with some computers, and some video cameras. It seems that practice was discontinued, when Pr 7.0 was renamed PrPro 1.0, but when doing research on earlier versions of PrPro, I found old ads for the OEM Pr 7.0's. I do not recall the exact bundled products, but seem to recall that one was a graphics capture card - maybe a Matrox, or from Black Magic. For all practical purposes, Pr 7.0, PrPro 7.0 and PrPro 1.0 are the same program, though there could well have been some subtle differences.
As to why Adobe chose to take the editing commands for PrPro and PrE in different directions, I feel that the development team decided that the different user-bases would want to do things differently by default. With PrE, they assumed that the users would want the Ripple editing, where in PrPro, the users would want the Ripple OFF, unless they needed it ON. At least the developers added the ability to do it either way, in both programs. When one is designing NLE software, they would first base it on some other model. In the case of PrPro, AVID was used as one of those models, as it was probably the preeminent NLE program of the day, before FCP made big inroads. If I recall my old AVID, the Ripple edit was NOT the default operation. When Adobe began work on PrE, they tried to look into a "crystal ball" to determine what the target users would want. The decision was made that they would be more likely to use Ripple editing more often, so that change was made. There are some similar choices elsewhere, where the perceived target audience was thought to be different, with different styles and needs. Much of this decision making is seen with omissions, like the lack of the Trim Monitor (similar to working in the Source Monitor, but with some big differences). PrPro still has that Trim Monitor, though few, that I know, use it, where PrE never got it. IMHO, PrE users are not missing anything there.
It's like some automobile options. The development teams must make decisions, based on what they believe the target audience is. I have options and standard features on my MB S-550 AMG, that are not available on the MB C-class, at any trim level. Like when I go from PrPro to PrE, I spent much of yesterday, searching all over the C-class loaner, which is pretty "tricked out," for certain controls. "Where's the _____?" "Oh, this car does not have that!" Luckily, I do not have to drive it for more than a day, while the dealership has my car. That's about how I feel when switching Adobe NLE programs, "where's the ______?" "Oh yeah, gotta' hit Ctrl for that... "
Buying PrE is easy, but then I could end up feeling limited in my work (and of course, yelling and screaming about the interface).
For most users, PrE is just fine, and works very well. There are not THAT many limitations, until one gets to the authoring phase of production. Now, you, I and a few others, who have worked with PrPro, do miss how some things are done, miss the ultimate power and do have to hunt around a bit. If one learns on PrE, and then move to PrPro, there is that same learning curve. What one knows provides comfort (that's why I have always kept at least one older copy of PS on my computer, though I have upgraded to the new version. If a client calls with the "gotta' make this change, and the courier is on their way over to pick it up... " I want my "old friend," so that I do not have to hunt around a new interface.) The PrE users come to the PrPro Forum, complaining that they don't have all the animation Presets, and scream that "PrE had those!" They bemoan having to do nearly everything by hand, and often in several steps, where their PrE just took care of things behind the interface. This sword cuts both ways. If I had been comfortable with PrE, and then moved to PrPro, I might well have felt that same way. In my case, like yours, I added PrE, after years with PrPro, and am still learning PrE - and probably always will, since PrPro is my main NLE.
My issue with ineffective applying of the effects is still alive though. But I think I'll start a new thread discussing the work flow around that.
Not sure if I have seen this post, but will go back to the forum and check for it. Not sure I'll have anything worthwhile to add to it, but just do not recall it now.
Good luck, and give PrE a chance. With a bit of work, and some patience, one can tailor things to provide a bit more comfort. For instance, though you cannot create the Timeline order of PrPro in PrE, you CAN turn off Audio Tracks in the display, or turn off Video. Here again, Adobe devleopers assumed that most PrE users would have muxed source files, so decided to group Audio 1 & Video 1, etc., rather than separate Audio from Video. They also assumed that most PrE users would have only one monitor, while most PrPro users would have dual monitors. Not sure how true that is, but it was a decision that was made.
Hunt

Premiere Elements...a step too much

Hi,
Every year I teach hundreds of non-media students how to film and edit using Premiere Elements. Since I am a professional user I have no problems with Premiere Elements at all but I notice that many students find some assets very confusing. So I want to point them out for you guys and hope to start a discussion.
Problem 1) When starting up APE9, or older versions, you need to know what KIND of camera you are using. NOTE: so not the Brand and Model, but the system behind it. For instance: AVCHD 1080i, HDV720p30, DVCAM and more. I know that Adobe says: Read the manual of your camera too see what system your camera uses. But that too is hard for many amateurs. (Especially for students who only loan camera's for a quick filmsession).
Solution 1) In the older Premiere Pro versions you could choose a Brand and then a Model. The settings were automatically adjusted to he corresponding camera. Adding pictures of the camera would only make things even easier. (Sure, it will cost time but it make this package really easier to start) If your camera is not listed, then you can use the current system.
Problem 2) In APE7 I manually created a preset, and I called it SONY BLOGGIE, so that student know what option to pick for their editing. It is a shame that that option is removed from APE9. No more adjusting your settings and saving the preset. Sure...Adobe Prem Pro still features the option but thats no option for my students.
Solution) Please return this feature
Students are asking to work on my current PC now so I'll update the above list asap

I'm afraid it just is not the case that PRE9 automatically adjusts the preset when dragging the clip. It purports to do so, and attempts to make a correct change, but I found that it does not change the default mpeg preset to say the required AVCHD setting. So it has to be done manually before starting; and it certainly is not where many consumer editors want to start on an ad-hoc basis. It would even be more helpful if, when creating a new project, PRE9 asked the question (What format do you want? Here is a list). But it does not: you have to go and set it, while the app is actually encouraging you to simply press 'go'..
It's somewhat disappointing that Adobe do wilfully ignore their users so well; I work with SAP in my day job, and regulary use (and contribute to) their user forums, in which their technical experts regularly offer hints, advice and solutions (while retaining the more formal paths for real bug reports. I am not saying they are without their own problems).
Since cameras can be set up to record different ways, maybe it would be better to point to an intial sample clip rather than a camera setting. But, hey, I'm not even areally a beginner, just sorting out stuff for the real creative in our home, my wife. She's happy to mess with tools and functions and do a lot of pretty creative stuff, but no way does she want to read tech specs of cameras or clips, beyond is wide-screen, HD or whatever .
Stephen

How do I set the thumbnail image of my videos that export to my computer? I'm using Premiere Elements 11 on a windows 8.1 PC 64bit.

How do I set the thumbnail image of my videos that export to my computer? I'm using Premiere Elements 11 on a windows 8.1 PC 64bit.
Or how does Premiere 11 determine where to set the image for the video it is exporting?
I already know how to use Freeze frame and save the image to my computer by Publish+Share/Computer/ Immage.
Thanks,
Mike

Mike
This is not Adobe. Rather user to user. We are all visitors here.
Just a bit of history....back in the days of Premiere Elements 4, you could set a "poster frame" in what was called the Project area. You did this by right clicking a blank area there and, from the drop down menu that appeared, selecting View/Preview Area, and using the poster frame feature there.
As I said, when a video imports into Premiere Elements, the thumbnail of the import has been presenting as the first frame of the video. With this Preview area "poster frame" option, you could set the video's thumbnail in the Project area so that the first frame was another frame in the video. But, this "perk" was restricted to thumbnails of the video in Project area.
If you exported to file with the first frame modified video, the export's thumbnail in Windows Explorer would present with other than the real first frame or the poster frame as the first frame.
Also, in more recent versions, I have observed that the export to file does not display the real first frame of the video in Windows Explorer. Seems random, but I have not kept track.
And, remember, at the onset I wrote
As far as I have ever seen, Premiere Elements Windows uses the first frame of the video for its thumbnail in the program.
I know of no way within Premiere Elements to control what the program opts to do in this matter. In some compatibility
issues, it opts to give no image but a generic one.
I did not say that you can expect to have the Premiere Elements' export file's thumbnail in Windows displaying with its real first frame. And, the more you get into this, depending on the versions, more details need to be added to my comment about "...first frame of video for its thumbnail in the program..."
I would have to look into all this further to get perspective on the contributing factors.
ATR
Add On...The Poster Frame feature appeared in versions 4, 7, 8, and 9 by my count.

Premiere Elements 9 PC: Major Importer Failure

I think that I have gone down every troubleshooting road on trying to discover why "all of a sudden" Premiere Elements 9 PC will not import anything via Get Media/Files and Folders into its Organize interface as is its default behavior. The program fails at that point and shows the message "the program is not responding". Yet if you force the closure of that particular project and reopen a new one, you find that those media that failed to import into Organize in the first project now are live and well in the Organize of the new project. You can drag them from the Organize to the Timeline and use them in this new project. All other functions of Premiere Elements 9 PC appear unaffected by this import failure. AND, source media can be video (any format and size) and photos (any size). This happens even with import of the first and only file being a jpg (800 x 600 pixels).
My history of Premiere Elements 9 PC/baddrivers.txt file/ and "incompatible driver messages" is well documented in these forums. That involved Windows XP Professional SP3 32 bit and a NVIDIA display card. And, I have been moving along successfully with Premiere Elements 9 PC for several months. About two weeks ago, I upgraded my computer to Windows 7 Professional 64 bit Intel Graphics Card, and Premiere Elements has been performing great until yesterday when what I call "major importer failure" struck. The computer has about 800 GB free hard drive space and about 2.5 GB out of 4.0 GB of available RAM. All of this worked great for about two weeks and now suddenly this yesterday. Did I do anything different or unusual? I think not. I also have Premiere Elements 7 and 8 on this same new computer, and they continue to function perfectly in all respects, whereas Premiere Elements 9 does not. AND, yes I have had the Premiere Elements 9.0.1 Update installed and in use before and after the importer failure.
Troubleshooting has included
a. Uninstall/Reinstall from Premiere Elements 9 installation disc + uninstall/reinstall of QuickTime + Photoshop Elements 9 as well.
b. System Restore (as well as a restore of an earlier version of the installed Premiere Elements 9.
c. Removal of possible interferring program, such as, Nero InCD.
d. Removal of recent Windows Updates
e. Uninstall/reinstall of Intel driver since at one point in the failure the Edit Mode Monitor was displaying part of the Disc Menu Section while the program was in the Organize Mode.
f. Have looked at permissions, running as Administrator, etc.
One of the things that I will try this morning is installing Premiere Elements 9 PC on the previous system Windows XP Professional SP3 32 bit to see if there is any major importer failure there at this time.
If anyone has the time, I would appreciate any comments on a troubleshooting avenue that I may have overlooked. This appears to be another Deja Vu all over again. I hope not.
Thanks.
ATR

Neale
Thank you for your interest in this issue.
I still have not pin pointed why my Premiere Elements 9 works great EXCEPT it will not import media into the Organize with Get Media/Files and Folders and attempts to do that drive the program into unresponsiveness and extreme difficult closure, even with the Task Manager.
Yes, I have already looked at the workaround that you suggested for moving forward in my Premiere Elements 9 PC project, that is, entering all my source media into the Elements Organizer (can do from Photoshop Elements side) so that the source media thumbnail will be in the Premiere Elements Organize "ahead of time", and I will not have to depend upon Get Media/Files and Folders to get that job done.
But, until I hit the key to this, I think I have an almost perfect better way. My computer is now Windows 7 Professional 64 bit that comes with the Windows XP Mode. Essentially what you have in this mode is a virtual Windows XP Professional SP3 32 bit machine (best I can determine, Microsoft Generic Card). I can install Premiere Elements 9 (same serial number as on the Windows 7), and IT WORKS, no problem with the Get Media/Files and Folders. The one glitch in this perfect solution is setting up to burn to DVD. The Windows 7 Windows XP Mode Virtual Machine will not recognize installed internal DVD/CD drives when you go to write a DVD. The explanation is that the optical drive in XP Mode is a virtual device - read only. I have confirmed this. In order to use Premiere Elements 9 PC burn to disc in this Windows XP Mode , my answer here appears to be plugging in an external DVD burner USB and then using the USB Attach of the Windows XP Mode.
When Premiere Elements 9 PC was released, I was forced into much troubleshooting of the display issues which are very widely documented here. But then I was using "a real" Windows XP Professional SP3 32 bit" with a NVIDIA card. In the trial version, the BadDrivers.txt and VideoRenderer.dll got me through that episode. For me, the purchased version "essentially" was not afflicted with these same problems, and it has been running great. Now when I go to a new computer system for better performance/greater computer resources (by the way, Intel HD Graphics card), Premiere Elements 9 runs great for two weeks and then this no Get Media/Files and Folders matter sets in accompanied by program going completely knocked out by the event. In all of this, old or new, I have Premiere Elements 7, 8, and 9 installed on the same computer. While Premiere Elements 9 is being hit with these issues, Premiere Elements 7 and 8 are not , same computer environment, same source media, same project preset, et al. For me, the Premiere Elements 9.0.1 has not hit the mark.
I have done extensive troubleshooting of the this current matter, too long and involved to go into now. I am preparing a full detailed description of the issue and the troubleshooting that went into the search for a fix. I will be posting it at the forum that I frequent. When I post it there, I will supply a link to it for whomever is interested. I have filed a bug report with Adobe on this matter in abridged format as per the space provided in its bug report online form.
Thanks again for posting.
ATR

Answer to my question: Why can I not use Premiere Elements 12 on my PC with WIndows 8.1 when the video is done with the same software on a PC with Windows 7?

i got an answer to use archive function from Mr. Romano:
I did as you said, but it did not work, I get the dummy video with no real video.
I had no menu yet on the video.
What came in my mind when I read your e-mail, on one PC is WIndows 8.1 64 bit and on the other Windows 7 32 bit.
When I load the videos from the camrecorder (tape) with Premiere Elements without doing something, I can switch to the other PC and it works.
Regards
N. Singer

Vaihingen
How did you go about transferring the Premiere Elements 12 project on Windows 7 64 bit to Premiere Elements 12 on Windows 8.1 64 bit.
Therein is what I believe is your problem. You in all likelihood do not have a codec problem of any kind, rather Premiere Elements 12 project on Windows 8.1 64 bit with disconnect between it source media and the project file. Here is how it goes.
When you import a file into Premiere Elements project, what you have in Premiere Elements is a copy of the original which is still at its hard drive save location. But the project must trace back to that original on its hard drive save location.
You may have the project.prel (project file) opening in Premiere Elements 12 on the second computer, but what I suspect to be the case is that you do not have the project media on that second computer.
If so....On the first computer, archive the project with File Menu/Project Archiver and its Copy Project option. Transfer the resulting saved Copied Folder to a USB Flash Drive which will be used to transfer the Copied Folder to the second computer. In the second computer, open the Copied Folder, right click the project.prel file in the Copied Folder, select Open With, and then Premiere Elements 12.
Did you set up disc menu in the Premiere Elements 12 Windows 7 64 bit project?
Please review and consider the above and let us know if any or all of that applies to your situation.
Thank you.
ATR

PE 3 Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will at

I'm a newby to the Forum
This issue has obviously surfaced before but I cant see a real solution in all Ive read.
Ive been editing and producing home movies with pe3 happily for 3 years no problem
Dual core processor 3 gig ddr ram windows XP SP3 fully updated
Used MSconfig to shut all unnecessary services, 100Gig space on HDD recently defragged
Cant open new or old projects , PE3 goes in a cycle of 3 error messages
1. Sorry a serious error etc...........
2 It appears Adobe Prem El closed unexpectedly. Do you want to open...........etc
3. The projected file that is being opened is a recovery. We will try ........etc.
PE 3 has been re-installed multiple times, Registry cleaner has been run. The new update was also installed.
It still keeps happening even thought it worked perfectly for 3 years before.
I'm open to all suggestions, thank you.

You seem like you're pretty meticulous about keeping your system up to date, clean and defragged, which is always my first recommendation when someone says the program used to work but suddenly stopped.
I don't know which programs you're using to maintain your program, but here's what I recommend in my books.
http://forums.adobe.com/thread/390602?tstart=30
Also go to Premiere Elements Edit/Preferences/Media Cache and clear the Media Cache.
You don't say if you're also keeping Quicktime up to date, but that too is important.
Strangely, there seem to be a lot of posts recently from people complaining about error messages, so it could be a faulty Windows update.
Meantime, try launching the program while holding down the left side Ctrl, Alt and Shift keys to clear any corrupt preferences. You can also go to C\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\ADOBE and rename the Premiere Elements folder, which will force Premiere Elements to recreate it next time you start the launch the program.
If that doesn't work, you might want to try uninstalling the program and then deleting the C\PROGRAM FILES\ADOBE\PREMIERE ELEMENTS 3.0 folder completely before you reinstall. (And, of course, also install Adobe's 3.02 patch.)
Beyond that, I'm not sure. But, once you're done with all of this, who knows. Microsoft might issue the patch that fixes whatever they did wrong!

Adobe Premiere Elements 11 in the 'minimize' state "tracks" when moved across screen...

I have finally found time to work on and to learn how to use my recently purchased Adobe Premiere Elements 11 (APE11) and Adobe Photoshop Elements 11, using Adobe’s respective ‘Classroom In A Book’ training aid I recently purchased. To my disappointment when I open Adobe Premiere Elements 11 in the 'minimize' state it “tracks” when I try to move it across the screen, (see images), making it impossible and unacceptable to use. It only happens with APE11 and not with Photoshop, Premiere Organizer, MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, Etc.), or any other programs on my computer. Also, the “tracking” doesn’t happen to a video within the APE11 video working space. I have installed this instance of APE11 twice to no avail using the Adobe defaults. See the added images for the current configuration of my PC and the APE11 version I have. I noticed in APE11’s Properties that I don’t have Compatibility checked-off because I never have had a previous version (see image). I do the Microsoft & Windows 7 updates regularly. This PC was purchased and configured to work on photo and video editing & manipulation, along with my everyday use. [Purchased on 2/22/13 from a reputable company Computer Links, Burlington, NC 27215, 336-226-4738 Invoice# 148599, (Technician: Matt). I am not a computer science person, which is why I relied on Matt to configure my PC. As this appears to be an AEP11 issue I am relying on you to resolve the issue verse Matt. Your support with this is much appreciated.
I had one person kindly suggest "Could you try to update your graphic card drivers, if they are not current"? If I knew how to & where located on PC I would consider it, however I would think it would be current as it was new when PC was purchase 2/22/13 and if it was out-of-date why wouldn't the other programs on the PC also 'track', such as Adobe Photoshop Elements, MS Ofiice Suite programs, etc.? (PS: I thought I posted this in the Adobe Premiere Elements area 5/19/13, apparently I posted it in the "Downloading, Installing, Setting Up" discussions area instead, & didn't see a way to move it?? I started in APE11 Area.)

ATR and Reese,
It appears Matt solved my issue earlier today and I have been testing it without a failure.
Matt determined it was the Personailization "Themes" I was using. I had the Theme "Windows Classic" selected from the "Basic and High Contrast Themes..." group, and when he changed it to one of the "Aero Themes" the Adobe Premiere Elements "TRACKING" problem went away. He and I are not sure why it works by changing the theme, but it appears to. Using the Aero Theme continues toi allow me to use my own photos for "Desktop Background" and "Screen Saver".
The path to it is via the PC display by right clicking your mouse, select "Personalize", select one of the "Aero Themes" and go from there according to personal taste. See image below:
Note: Something for Adobe to consider going forward, if the above remains a solution. Matt says as I am using Windows 7 I have a selection between Themes, either "Windows Classic" from the "Basic and High Contrast Themes..." group or one of the "Aero Themes" (which resolved my Tracking problem), however Windows 8 did away with the "Aero Themes" and there isn't a choice then what? He isn't sure if there will be a tracking problem or not.
ATM any thoughts on why the above Themes setting would make a difference?
ATM thanks for all your help, along with Matt of Computer Links, Burlington, NC , 336-226-4738. I will update this posting as events occur, both good and bad.
Cheers and Regards,
Mike (Ghost1013)
<><><><><><><><><><><><>
Mike Higgins
>M&W Miniature Llamas
>>Gibsonville, NC 27249
>>>[email protected]
>>>>www.mwminillamas.com
>>>>><><><><><><><><><><><><>

Adobe Premiere Elements 11 in the minimize state "tracks" when moved on screen...

Adobe Premiere Elements 11:
I have finally found time to work on and to learn how to use my recently purchased Adobe Premiere Elements 11 (APE11) and Adobe Photoshop Elements 11, using Adobe’s respective ‘Classroom In A Book’ training aid I recently purchased. To my disappointment when I open Adobe Premiere Elements 11 in the minimize state it “tracks” when I try to move it on the screen, (see images), making it impossible and unacceptable to use. It only happens with APE11 and not with Photoshop, Premiere Organizer, MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, Etc.), or any other programs on my computer. Also, the “tracking” doesn’t happen to a video within the APE11 video working space. I have installed this instance of APE11 twice to no avail using the Adobe defaults. See the added images for the current configuration of my PC and the APE11 version I have. I noticed in APE11’s Properties that I don’t have Compatibility checked-off because I never have had a previous version (see image). I do the Microsoft & Windows 7 updates regularly. This PC was purchased and configured to work on photo and video editing & manipulation, along with my everyday use. [Purchased on 2/22/13 from a reputable company Computer Links, Burlington, NC 27215, 336-226-4738 Invoice# 148599, (Technician: Matt). I am not a computer science person, which is why I relied on Matt to configure my PC. As this appears to be an AEP11 issue I am relying on you to resolve the issue verse Matt. Your support with this is much appreciated.

I wouldn't think the graphic card would be out of date as it was part of the 2/22/13 PC purchase, however I don't know how to verify it using Windows 7 to be sure if it is or isn't. If it was the graphic's card, wouldn't the other programs, such as Adobe Photoshop Elements 11, the MS Office Suite Programs, etc., on the PC also 'track'?.
Message was edited by: Ghost2013

Premiere Elements 12 crashes when I try to open the editor

Well Im back and I thought all was well!!
I have successfully made a video recently after having so many problems with Premiere Elements 12 so I have left it a couple of weeks as I have been ill and I thought today "Oh I think I will make another video" so I launched the welsome screen from my shortcut and all looks well. I can go into my organizer and everything is sat there, however when I go to launch the editor...............nothing. The blue bar stays round the video and no "please wait whilst we launch the video edotor" .
In fact I just tried it again and it launched Photoshop 12 editor as I just clicked in the middle of the editor tab but nothing if I click on the "Video Editor" Tab
I closed it down and tried to click on the Video Editor from the welcome screen clicking new project but it just crashes the whole programe?
ATR where are you?
Jillys back!!!

Jilly
Hello. Hope you are felling better.
From what you wrote, Premiere Elements just remained closed while you were away from it. Right? Any chance anyone else might have
been using it and made some adjustments? If not, then let us continue...
1. Let us try opening the program from the Adobe Premiere Elements.exe file.
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and then scroll down in the Adobe Premiere Elements 12 Folder until you get specifically to Adobe Premiere Elements.exe.
(You do not want the Adobe Premiere Elements 12.exe one).
After you get to the Adobe Premiere Elements.exe file, right click it, select and click on Run As Administrator. Then double
click the file and determine if that opens the program to the Premiere Elements Editor.
2. If I remember correctly didn't you have to uninstall the antivirus before the program would work? If so, maybe this time,
let us see if we can get away with just disabling "Real Time Protection" in the control area for your antivirus program.
Please try the above and, in the meanwhile, I will be preparing a check list for troubleshooting.
Thanks.
ATR

Premiere Elements 12 Freezes

Hi There,
We are trying Premiere Elements 12 (Expert Mode).
It seems very nice but, in various places it just freezes, no specific area in Elements, so could be importing a clip or just adding an effect...
The 1st PC we tried it on is Windows 7 x64 - fully Windows patched, (also with Manufacturers patches, BIOS etc etc) with lots of software installed, ESET AV, lots of RAM and Processor power, checked clean of any Malware
I have also tried the same new download on a new PC (VM) with just Win 7 (x64) Ultimate, fully patched and no other software installed.
Same problem.
I have read in this form questions about Quicktime versions etc. On the main host Quicktime is installed, in the VM not.
My thinking (why I tried a VM) is that the VM is as clean a possible it just has Premiere Elements 12 and Photoshop Elements 12, to try and negate conflicts with other software.
Local user is Administrator, have also tried with Run As Admin..
Anything else we can try peeps ?
Cheers,
LM

Lord Melch
Thanks for the follow up with all the details...
Continuing in the real computer environment Windows 7 64 bit.....
Preliminary
From what you wrote, you have GoPro Black 1280 x 720 @ 50 progressive frames per second video and you or the project have set
PAL/AVCHD/AVCHD 1080p50 as the project preset. So far so good.
When you import one of these GoPro Black clips into this project, do you see no colored line or an orange line over the Timeline
content? Assuming no colored line for the moment...
a. right click the Timeline file, select Time Stretch, and then, in the Time Stretch dialog, change the Speed % to 99. Click OK. Now render the Timeline content which should be displaying with an orange line over its content. After this Timeline rendering is completed (color of line goes from orange to green), is the editing performance same or improved? (The rationale behind this was to force Timeline rendering rather than to apply any Time Stretch Speed% changes to the file.
If the above does not result in improved performance associated with the GoPro Black clip editing, delete the 720p50 from the project and import
a. 1080p25 from the GoPro Black
and next
b. jpg photos
For each of the above, do you encounter the same Timeline freezing episodes as with the GoPro Black 720p50?
In what you have written, the freezing is independent of file size and file duration. Is that correct? Does that observation have limits?
Depending on your results, would you consider posting a sample of your GoPro Black 720p50 via a Dropbox link in a reply in your thread?
As a cross check, I was be glad for the opportunity to work with it in my computer environment of Windows 7 64 bit/Windows 8.1 64 bit on a variety of Premiere Elements versions including 12/12.1.
Please review, consider, and then let us know the outcome. We will go into computer optimization considerations next.
Thank you.
ATR

Premiere elements 12 on Mackbook Pro running Maverick

Premiere elements 12 on macbook pro running maverick. Crashes on opening with multi page error message. reinstall does not help

Also, don't forget to run a Disk Verification and a Font Check on your Mac. Corrupt fonts can cause some real problems for this program.
http://forums.adobe.com/thread/940869?tstart=0
It also matters where you got your copy of the program from. The version available in the App Store has had so many problems that Apple pulled it.
There may also be issues with your Retina display, if you have that feature.

New to Premiere Elements 9 - adding keywords to clips in timeline?

Hello to hopefully my new best friends
I am editing college football highlights. I have been using iMovie for about 3 years, but it lacks certain features that I was told (still hoping!) Premiere Elements 9 has. Anyway -- I am editing from full game videos from an external hard drive. I have imported an mp4 file (full game), dragged it to the timeline, and edited out the plays that I want to keep, then delete the rest of the footage. So, I have lots of short clips on my timeline. Before I begin the "real editing" or adding the transitions, effects, titles, etc., I would like to be able to "tag" each little clip with a keyword, such as "tackle, sack, interception, etc." - so that I can sort them easily. I see that you can add keyword tags in the "Organizer" - but that adds the tag to the "entire clip" - which in my case is a complete football game; not my edited clips. Is there any way to tag my edited clips in the timeline???
Thank you so much in advance for any help you can provide!
Kim

Kim,
I've not done this in PrE, so someone else will have to tell you where my process goes off, or exactly how to easily do it in PrE. In PrPro, I can do exactly as you have done, then create Sub-Clips from each of those segments in my Timeline. This will then place them into a Bin (like a folder that I create) in my Project Panel. I have the availability to use many different Columns there, and can even create them to suit. I can also order those Columns, so that say "Description" is the first Column visible, after the Clip/Sub-Clip's name. Some of the Columns, like Description, are text boxes, and I can easily fill them in with just the type of annotation, that you describe. When working on Projects, similar to yours, I will move Description to the head of the list, with Video Usage, and then Audio Usage next. Other attribute Columns follow along, and are ordered to my preferences.
Sorry that I am much less familiar with PrE, as most of my Projects there are rather simple. Still, I know that PrE offers one the ability to display several text Columns in Project Panel, so that part should work. I am just unsure of the Sub-Clips, so that you can easily see just what you have Cut.
Good luck, and I am sure that others will be along in a bit, and can point you to an exact workflow, that will get you what you want.
Hunt
BTW - by using single words in Descriptions, I can even Sort by that Column. Not sure where the alpha runs out - first letter of first word, or something else?
PS - Welcome to the forum!

Msiexec error when installing Premiere Elements

I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
I downloaded the softare. Installed the PS Elements. It was smooth.
I then tried to install Premiere Elements and it does not work.
When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
Windows ® Installer. V 3.01.4001.5512
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
                </package | /i> <Product.msi>
                                Installs or configures a product
                /a <Product.msi>
                                Administrative install - Installs a product on the network
                /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
                                Advertises a product - m to all users, u to current user
                </uninstall | /x> <Product.msi | ProductCode>
                                Uninstalls the product
Etc etc etc.
And then finished with an error that it was not installed.
I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
When I try using the Adobe Premiere Elements 10.msi then i get an error
Adobe Premiere Elements 10 - Setup
Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
I called support. They had me extract files into a folder off of eg C:\PS
I did this. Started the setup.exe, Same error as above msiexec.
He then had me install it with the runas administrator. I tried same error.
He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but I did this . And restarted the setup but still same msexec error.
The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
Let me explain..
What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
By the way I tried using
ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
the problem is adobe's fault, a faulty script or something on the dvd.
in my situation, to get this program installed, i decided to do the following:
1) optional: copy the install dvd to hard drive.
2) locate the adobe premiere elements 10.msi file.
3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
to unpacked the msi archive.
4) go into the c:\tempfolder/programfiles/Adobe
5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe folder so it sits with the rest of your adobe programs
6) you have to make your own desktop icon
7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
so download it if necessary. the ApplicationManager2.0_all.exe file will silently install.
this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
Oviously it should install properly. (thanks anyway)

Thanks Jeff for helping.
The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
etc etc.
So obvously the new installer got installed, but still the install process doenst work.
Any further ideas.

Adobe Premiere Elements 7 With Worthless Error Messages.

I have been a programmer since 1984, and if I saw a programmer in my team wrote these worthless error messages, I would go into my office and kill myself.
I Googled them, and I found them discussed; but the responses were of no use to me, mostly.
1. The error message I got that brought me to the edge of a cliff is: "Sorry, a serious error has occurred that require Adobe Premiere Elements to shutdown. We will attempt to save your current project."
Then it crashed.
When I was taking Operating Systems in my computer science class, a crash means you will get no more than 60 (out of 100). At IBM, a crash is always a SEVerity 1 issue. There is no way around it. Crash means the program is worthless.
I Googled it, and Adobe suggested it could be some drivers using virtual audio. I uninstalled everything I could find, and this problem is not going away. I looked at the sound device configuration, and it's using physical audio, not virtual audio.
I uninstalled Premiere Elements 7 five times and reinstalled them. They still failed. Finally, I reinstalled it at a different location, and it managed to "Found default catalog. Trying to open the default catalog." Then crashed.
If I wanted to use the default catalog, I would have said so. If I knew where they are, I would have set them on fire.
Anyway, I have a project due this afternoon, and I am stuck with these worthless Adobe Premiere Elements 7 error messages. No wonder Steve Jobs banned Adobe Flash. They are pretty worthless.
Sorry I am so upset, because none of you need to read my frustration; but I am up to my neck with Adobe. Once I get my project done, and I am switching to SONY Vegas.
But, for now, would someone tell me how to get rid of these problems so I can get the video edited? Thank you.

I noticed these errors were reported years ago, and Adobe has done NOTHING to improve it.
Go back to my little list of how problems, crashes and errors sort out. That was how it was way back with Premiere programs, and how it still sorts out.
Even the patch for PrE 8 was mainly to get it functioning with nVidia and ATI graphics cards. Yes, those "fixes" probably straddle the line between Bugs and system, with a nod towards Bugs. I know that Adobe takes their Bugs very seriously, and work overtime trying to find fixes for those, that do exist. Though it took a bit of time, as they gathered info, still Adobe had a patch, and that is rare for PrElements, due to the normal lifespan of that program.
I provide some of the same answers today, that I did years ago, to fix the problems. In nearly every case, things sort out per that list. As "system" is both #1 and is also by far the largest segment of causes, that is where I begin looking. With PC's, there are myriad configurations, and most are not suited for video editing. Too many load up their e-machine and expect to edit HD material. Obviously, that is not the case here, but there could still be equipment incompatibilities, or just some tweaking needed. I see similar in the PrPro forum, as the Mac-users put the program on their MacBook Pros, with one tiny HDD, and a very weak CPU, and things go horribly wrong. If PrE was ported for the Mac, we'd have the same issues here. Usually, my first question will be about the I/O sub-system, i.e. the HDD's, their size, speed, free space, controller type and how they are allocated. Video editing is highly I/O intensive, and most computers are not even close to being able to efficiently handle it. I recommend a minimum of 3x SATA, physical HDD's, and suggest that they be setup to spread the I/O workload over all three. Some manage with a 2x I/O, but that is below MY minimum, and is the real minimum from Adobe. A single HDD I/O is just going to cause bottlenecks, and there is no way around that.
Once, it was more the domain of the PC, that one had system issues, as Mac's were so limited and controlled. Now, as they have gained the ability to expand beyond the absolute control of Apple, those users are finding out that systems DO matter.
Notice #2 - Assets. Not all AV material is meant to be edited. Some, like AVCHD (a consumer format) will require a pro-level computer, just to get smooth playback! The second most common issue is trying to edit material that has something like the Xvid, or DivX CODEC.
Number 3 - Project, is very important too. One must match their Project Preset to their source footage. If not, then there will be problems. The failure to do this match is one of the biggest causes of issues, though usually not crashes, or hangs.
Number 4 - OE, is when a user decides to push a button, and expects something else to happen, and often because that's how it worked in another program. Many argue with me that #2 and #3 are OE too, but I am much more lenient, than they are.
Then, there ARE the Bugs. PrPro CS4 had a bunch. CS4.1 fixed a few, but broke some other things. It was not until CS4.2, that things got corrected, mostly, with that version. Then, CS5 hit, and seems quite good, but has a few Bugs too. Some were left over from CS4. A new update for CS5 is coming, and soon. Will it also fix those lingering Bugs? Only time will tell. Will it be a perfect program? Doubtful, but I'll bet that it'll be a "better" program.
Think back to when you started programming. You were writing apps. for the majority of the install-base. However, what happened if the user had Extended Memory? What happened if they had Expanded Memory? What happened if they had both, and a software manager to handle those? Most still had 640KB. By that time, I had 2GB, though my MoBo could only handle 1GB with the managers. How could you write for me? I was 1:1000000, or maybe even less. I had to do my programming on the fly, and often had boot discs for different programs. It's not that much different now, except that I would not be such a rarity any more, but hardly mainstream.
I'll bet that we can sort much out, by tackling the "Big 3," and then working down, if necessary.
I like doing test Projects, keeping things simple, and testing as we make them more complex. That helps isolate the issues in most cases. In another thread, the poor user says that all Project Presets, all formats and all Export setting yield issues. My first thought is to isolate on one Project Preset, one set of Assets, and see if it's a system issue.
Sometimes it's easy, and that is good, 'cause the user gets to editing and not fritzing so much. Just nailed one in Encore, but the poster gave me all the data necessary, and my memory did not fail me (maybe it was not "wine-thirty yet?). One post, and one correct answer. Life is good. Sometimes, it takes days, and many posts, to narrow things down. In but a few, there is an answer. In those (like the PGC error in Encore) one never does really solve the issue, and the only hope is to get the OP to start over, do everything by the book, and hope for the best, this time around.
Good luck, and be assured - I do feel your pain. If I have not had one of THOSE error messages, believe me, I have read of them too many times.
Hunt

Premiere Elements - a real disappointment

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