Premiere Elements - Adobe ID - Online Storage Problem

I have Premiere Elements 10. I bought a Peachpit training dvd and on there it shows the APE Welcome Screen with a section at the bottom where you can sign in with your Adobe ID and then see a personal url, an update on online storage etc. When I open my software up, this Adobe ID section is not there on my Welcome Screen. I have an Adobe ID and I would love to link it to APE to make the most of the online storage and back-up. I am in the UK - is this the problem? Sorry if this is a bit basic, but all thoughts welcome!

You can also log in from the main interface of the program. In the edit workspace, look for the "Sign In" link at the top of the interface.
Thoug if you can't see the sign-in area on the Welcome Screen, you may already be logged in...

Similar Messages

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Upgraded to Premiere Elements 12 and unlimited storage .. Elements program cannot find the catalog.

Upgraded to Premiere Elements 12 and unlimited storage per Adobe staff, only problems since. Once I got catalog to properly start loading to Revel the new software wrongly messaged was that it was completely up to date. Now when i tried to start Elements program cannot find the catalog. I am the type person that am willing to pay to get this resolved so who do I call? I am doing this as a hobby and this is not fun etc... many useless unpleasant hours.

I appreciate what you are both saying -- but it is not the music that is the problem. The video itself is NOT blocked - you can view it on a computer -- but when you try to view it on ipad/iphone the message says, "not available on this platform". Here is a link to a video I did in Elements 9 on Tuesday:
http://youtu.be/06TaM22SkdE
Here is the link to the video done last night in 11:
http://youtu.be/h353KBGkodU
The "raw files" are both adobe flash.flv -- it's just not making sense...
Thank you!!!

Premiere Elements 9 Tryout Serious Display Problem

I will confine my editorializing to "Deja vu, all over again" and describe the Premiere Elements 9 problem that sounds like I was reliving the release of Premiere Elements 8.
I downloaded and installed Premiere Elements 9 tryout, and it worked great for about 7 days. With no changes in the computer environment, suddenly when Premiere Elements 9 was loading a new project, it would stop at PlayerMediaCore.prm and pop up a message:
"We have detected an incompatible driver. To get a better and faster playback performance, please update your display driver. Display driver details: NVIDIA Corporation GeForce....." and it went on to fully name my video card driver. When I clicked on OK, the program continued to load completely and opened to the workspace where the Edit Mode Monitor performance was, best described as, wacky....Timeline content that would not present in the Edit Mode Monitor, Preview Windows that froze in the Edit Mode Monitor, etc. And, Edit Mode Full Screen Previews did not work at all. The technical irony in all this was that I have Premiere Elements 6, 7, and 8/8.0.1 all installed on the same computer, and all were still performing great when I was using them one at a time as a control.
When I went to Hardware/Device Manager and attempted to "update" my NVIDIA card driver, the "update" that installed automatically was older than what is was replacing. BUT, now Premiere Elements 9 did work as expected. HOWEVER, now my Premiere Elements 6, 7, and 8/8.0.1 were crashing at various times from loading to opening of the workspace. I am still hunting for a replacement NVIDIA driver that will fix the Premiere Elements 9 display issue and not kill my Premiere Elements 6, 7, and 8/8.0.1.
In investigating this matter, I noticed that the Premiere Elements 8/8.0.1 "Enable GPU Playback" is gone in version 9. And, now, if you right click the Premiere Elements 9 Edit Mode Monitor, you have a Playback Quality option of Automatic or Highest. That tells me that Adobe was at work making changes in the name of better. And, I am wondering if what I am encountering is related to Adobe's attempted improvements in display which was one of the issues in Premiere Elements 8.0 when it was released. Or, could this be related to making AVCHD a native format? Lots of possibilities.
The above is my long way of saying "Has anyone run into this type of situation with Premiere Elements 9, any workarounds found (other than buying a new video card just for Premiere Elements 9, ???"
At this point, I know of one other person who got a similar message from Premiere Elements 9 and resolved the problem by updating the NVIDIA card driver. But that still raises the question "Do we need a special video card driver just for Premiere Elements 9?" and "Why?"
ATR

To Vijay and A.T. Romano:
I am happy to help out any way I can. First, I do plan on installing PE9.0 on 2 other computers, both running Windows XP. Currently, both of these computers (Dell desktop and laptop) have PE2.0 running, with no problems. I will try to do these installations later on today.
The 2 new computers have Windows 7 Ultimate 64 bit. While I have installed PE2.0 on these computers, the program runs slowly. I assume PE2.0 and Windows 7 are not compatible. As I mentioned before, PE 9.0 runs fine on the Dell desktop. It does not play videos on the Sony laptop.
The contents of the text file are..
##FALSE#0#0#0
The error message when the program is launched is..
Display driver details :NVIDIA Corporation – GeForce GT 330M/PCI/SSE2 3.0 NVIDIA 188.67
I do hope this help. I can only guess that the problem is wide spread.
Thank you again.
Alan Silberlight

Premiere Elements 12 Incompatible Display Driver problem

I recently bought Adobe Premiere Elements 12 and installed it with no problem. I tried to run it but it keeps saying that my display drivers are incompatible. My AMD Radeon 6950 has up to date drivers and I even tried deleting the BadDriver.txt, but it keeps appearing when I try to open the program. I would appreciate any help. I have tried almost everything.

truevagabond
Great job in solving your own issue.
Just a note, when you delete the BadDrivers.txt file, it is normal for the program to generate a new one when the program is opened again. And hopefully the program now works without display error messages.
That BadDrivers.txt file deletion has its origin in the days of Premiere Elements 9 and has continued to help others with later versions as well...after updating video card/graphics card driver is not the answer. The rationale behind BadDriver.txt file deletion can be found in post 10 of the following older thread
Premiere Elements 9 Tryout Serious Display Problem
ATR

Trouble with Elements organizer and online storage space

Hello,
I have a problem with my online storage space showing files, when I have deleted everything. The techs at Adobe want me to reset client services within organizer, but this only causes the program to hand up loading for hours.... So, is there a way to solve this? Do I need to remove and reinstall? Can this be done just for the organizer program?
- Scott

Moved to Photoshop Elements

Upgrading from Premiere Elements 7 to 9 - compatibility problems

I have recently upgraded Premiere Elements and Photoshop Elements from versions 7 to 9. In slideshows created in version 7 there is a problem in Premiere Elements version 9.   Perfectly OK in V7, when using the Sceneline to view a slideshow only part of the project can be seen. In a slideshow of 300 slides, when scrolling right as far as it will go, only the first 60 or so slides can be seen. I have contacted Adobe support but their "solutions" have made no difference.
Can anyone help?

Hi,
They did not seem to understand the problem.   I sent them a screen print
but I still did not receive a reasonable solution. They asked me to
download another version of NVIDIA, change the Premiere preferences, change the
3D settings, switch off GPU playback, recreate PluginCaches, disable
graphics hardware acceleration.   All of this had not affect on the problem
whatsoever. I have also reinstalled Premiere Elements twice - no effect!
In the past I have had versions 5 and 7 with no problems with the
upgrades.   Upgrading from 7 to 9 has been very problematical and I will think
twice before upgrading again in the future. I think that there is a problem
with Premiere Elements itself and all this interfering with graphics software
is a waste of time and "passing the buck".
Thanks for your assistance.
John
In a message dated 23/03/2011 15:58:25 GMT Standard Time, [email protected]
writes:
No one on this forum has complained.
You talked to Adobe. What did they say?

How Do I Backup to Adobe's Online Storage

I purchased the $20 option to backup files online with Adobe (although, strangely, it still says I only have 2 gig instead of the 20 I bought) but am unable to find any option in the Organizer menu that lets me backup files except to CD, DVD, or external harddrive. There is no mention at all of the online storage. Yet they keep advertising that it is available. Where is the option in the menus?
Can somebody enlighten me as to how I backup a folder online?
Thanks very much.
David

Yes, you must be using Albums to be able to use the Online Backup feature.
The rational is that we needed a way for you to identify what should be backed up, and what should not. (As requested by early user testing of the backup feature). Instead of creating another organizational metaphor around backup, we decided to leverage the existing Organizational metaphor of Albums. The other thing going on here is that Online Sharing is based around the Albums concept, and Sharing and Backup are leveraging the same code to keep your online files in sync with your desktop files.
If you just want to backup everything in your Catalog, simply create a new Album called Everything (or whatever), mark it for Backup, and then put all you media in it.
Remember that your media can be in multiple Albums, so putting it all in Everything, doesn't mean you cannot still create other Albums with subsets of your media.
There are actually a number of advantages of using the integrated Backup/Sync feature in Elements 7 over local options: (Apologies for the sales pitch nature of what follows)
1: Your media is stored off site. With an external drive or shiny disk, a fire or flood will destroy it all. Just ask the folks in Atlanta this week about the value of their backups on an external drive. (Although for now there are much more serious issues to deal with there)
2: By backing up to Photoshop.com, you get to use what we call Anywhere Access. Just log into your Photoshop.com account from any web browser and you have access to your media Catalog.
3: And, even better, any changes you make while remote (Adding new photos, re-organizing, basic editing, etc) are automatically synchronized back to your desktop PC.
And, yes, big files such as TIFFs or RAW will take some time to backup. But, we made the backup process run in the background, so you don't need to think much about it. Just set it up and let it run. You don't even need to have the Elements Organizer running. You can also set it up to only Backup/Synchronize When Idle. This means that while you are using your PC, it won't consume CPU cycles or Internet Bandwidth, but when you leave it alone for a bit, it will kick into gear while you're away.

Cant install premiere elements cd or online trial on Mac

I bought Adobe Premiere Elements from Staples and it wouldn't load.
The Read me file said that for Mac users having issues, to download online trial and enter the serial number.
I keep getting "invalid checksum" error.
the issue number that it created was 00-25182-090615042012 in case I needed to open a case or something. It acts as if it is extracting but i think it went all night and seems stuck. Any help is appreciated!

I tried clearing cookies, cache, saving it to a different spot, one of the errors came up in the help program something like "this error shows when you have a previous version of photoshop installed. Uninstall the previous version first."
-I wasn't installing photoshop. I was installing premiere elements.
-Also, I haven't had photoshop ever installed on my Mac.

After re-installation of my Premiere Elements 9.0 i have problems with the updates

I re-installed Elements 9.0 on Windows 8.1 64Bit desktop.
It all went fine.
After a while the updater service indicates i have to install following updates :
Photoshop Camera Raw 6.5 Update
Premiere Elements 9.0.1 Update
Adobe Photoshop Elements 9.0.3 Update
The updater starts downloading the updates, and when he wants to install them I get for all 3 the following message :
"Er is een fout opgetreden tijdens het downloaden van deze update. Sluit de download af en probeer het later opnieuw."
or translated
"An error occured while downloading the update. Close the download and try later agian".
Can somebody give me some advice ?
Frederik
PS. I al an Administrator user on my PC

debroyerlecho
Premiere Elements 9 on Windows 8.1 64 bit
There is no need to give up your Premiere Elements 9 because of the downloading situation which you have described. That is, unless you need video editing features that are not offered in your version. Let me give you the how to details....
1. With Premiere Elements 9 closed, download and install the 9.0.1 Update from the following link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
2. With Photoshop Elements 9 closed, download and install the 9.0.3 Update from the following link
Adobe - Photoshop Elements : For Windows : Adobe Photoshop Elements 9.0.3 update
On this one, I would suggest that you DO NOT download and install. Since its release, Barbara Brundage (expert) has
recommended no using this update.
Photoshop Elements 9.0.3 | Barbara's Sort-of-Tech Blog
3. Camera Raw 6.5
Adobe - Photoshop Elements : For Windows : Camera Raw 6.5 update for Elements 9
You should not need any more updates after the above mentioned. No further updates.
If you need any help with the Camera Raw manual install or other on this, please let me know...have been
there and done all of this before.
We will be looking forward to the outcome.
Thank you.
ATR

Problems to reinstall Premiere Elements 12 - bought Premiere Elements 13 and also have problems with the installation , see log. Hope you can help? KEJ1131

See the log file here: http://bannerportalen.dk/PDApp.log
Best regards
Knud Erik Joergensen

Knej
Thanks for reporting your Premiere Elements 12 and 13 issue and its solution. Great contribution. Was the fix of updating the Adobe Application Manager
applied to just version 13 or to both 12 and 13?
If you work with 12 instead of 13, please update 12 to 12.1 using an opened 12 project's Help Menu/Update.
I ran into a Premiere Elements 12 install/Sign In issue which was also resolved by updating the Adobe Application Manager.
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
Congratulations to you and Adobe Chat on a job well done.
Best wishes
ATR

Downloading photoshop and premiere elements trial- I'm having problems?

I am needing help downloading the trial of photoshop + premiere elements?
I've tried for 2 days now. The installer looks complete.
message read: PhotoshopElements_13_WWEFDJ-2.dmg
What do I do now?

double click that dmg file.

Play Station Plus Online Storage Problem

So, my Play Station Plus account expired. I was trying to recover my data on Sistem Online Storage, but it didn't let me. It said for me to buy again the Ps Plus membership,and it still was using my memory. Can someone help me recover the data please?

You can only use the cloud storage when you have an active PS Plus subscription. Unless you renew it, you can't use it.

Adobe premiere Elements 12 video and audio problems

When ever I import a video that was recorded with bandicam both the audio and video are terrible, the video is 360 p and the audio is static. I just bought Adobe premiere yesterday and already having issues. If anyone can help it is greatly appreciated.
The format for the video is: MPEG-1
The audio is: MPEG-1 L2

Bandicam read #10 http://forums.adobe.com/thread/954394

Problem with Adobe Premiere Elements 11

Hello
Need your advice .
Problem Description:
Adobe Premiere Elements 11 (BOX)
After adding any the timeline material ( pictures or music or video) , 2-3 seconds hanging.
Then closes without any notification.
This program gave me a friend, not for need. He used it to me.
By not knowing at first I installed a Pr, and then my friend temporarily deactivate the license .
In the "Help" menu is available only " Deactivate" ...
It is a problem with the activation or something else?
Hardware:
Operating system Windows XP 32bit sp3
3GB RAM
Processor Intel Q8300 ( 4 cores )
motherboard Asus P5P41TD
video card nVidia GT220 - Latest drivers
Direct X 9.0c
Software:
last QuickTime
microsoft visual c + + 2008 redistributable
microsoft visual c + + 2010 redistributable
net framework 4
net framework 3.5
net framework 3.5 language pack
k-lite codec pack full
Help please .

-What model of camcordder is your video coming from and what format and resolution is it?
I tried to add a video with the two devices.
Samsung HMX-H300
Video settings added to the project:
Video: MPEG4 Video (H264) 1280x720 50fps 12009kbps [V:
HMX-H300 [eng] (h264 main L4.1, yuv420p, 1280x720, 12009 kb / s)]
Audio: AAC 48000Hz stereo 127kbps [A:
HMX-H300 [eng] (aac, 48000 Hz, stereo, 127 kb / s)]
Used settings:
PAL-AVCHD-AVCHD LITE 720p50
The same thing happens and another video.
Sony DSC-H5
Video settings:
Video: MPEG1 Video 640x480 30fps 104857kbps [V: mpeg1video, yuv420p, 640x480, 104857 kb / s]
Audio: MPEG Audio 32000Hz mono 64kbps [A: mp2, 32000 Hz, mono, 64 kb / s]
Used settings:
DSLR-480p-DSLR 640x480p50
the same result.
-How did you get the video from this camcorder to your computer?
Files are copied to the flash card to the HDD.
-Have you ensured that a video clip from this camcorder is the first clip on your timeline so that the program can match its project settings to your video specs?
Yes. Video clip from this camcorder is the first clip in the timeline.
Parameters of the project and the video above.
-When your project settings match your video specs, you will NOT see a yellow orange line along the top of the timeline, above your video clips, in Expert mode. Is this the case with your project?
No. I suspect that the problem occurs in the video is displayed on the timeline.
Because the assets of the project and put the video thumbnail is displayed on this video.
at the time of the drop on the timeline displays only rectangular frame that meets the duration of the video itself. let go of the mouse button. Displays only the blue rectangle.
Thumbnails of the first and last frames do not appear. takes 2-3 seconds and Pr closed.
I believe that until you see the yellow line is not reached.
-Have you ensured that any photos you use are sized to no larger than 2000x1500 pixels in size?
Yes, size is not more than 2000x1500
- You're using a somewhat antiquated 32-bit operating system that can make limited use of your RAM load (which may explain why you only have 3 gigs of RAM), so you'll need to optimize your workflow by matching project settings to your video as closely as possible in order for the program to work effectively and stably.
yes, you're right. need to upgrade to 64bit. so I put 4GB of RAM, but I can not install 64bit Vindovs. no time. and available only 3.25 GB.
I would add, I hope it will help isolate the problem.
I've been tracking work in process monitor Pr. the very moment when it closes when you move the video on the timeline.
begins after the closing lines
Registry
RegOpenKey
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ContentAnalysisData.dll
Before doing so, refer to
File System
C:\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\11.0\Online\DVD Templates\All_Lang\General\(A) Fun\it_IT_FUN_PAL_S_SM_OUTPUT_s_prv_sm.png
and the like ...
I turned drvatson. now the error appears as a window.
System disk, and on which stands Pr error checking. there are no errors.drive on which stands Pr error checking. There are no errors.

Premiere Elements - Adobe ID - Online Storage Problem

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