Premiere elements displays incompatible message

When I try to run pre12 I get the message that an incompatible driver is needed that runs faster. I have the latest driver for Intel HD grphics mobile and MD 6770m graphics card. I deleted badtxt. It didn't help.

Windows or Mac? (either way, read below)
Dual video problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
-Mac Utility http://forums.adobe.com/thread/1017891?tstart=0

Similar Messages

Premiere Elements 12 Incompatible Display Driver problem

I recently bought Adobe Premiere Elements 12 and installed it with no problem. I tried to run it but it keeps saying that my display drivers are incompatible. My AMD Radeon 6950 has up to date drivers and I even tried deleting the BadDriver.txt, but it keeps appearing when I try to open the program. I would appreciate any help. I have tried almost everything.

truevagabond
Great job in solving your own issue.
Just a note, when you delete the BadDrivers.txt file, it is normal for the program to generate a new one when the program is opened again. And hopefully the program now works without display error messages.
That BadDrivers.txt file deletion has its origin in the days of Premiere Elements 9 and has continued to help others with later versions as well...after updating video card/graphics card driver is not the answer. The rationale behind BadDriver.txt file deletion can be found in post 10 of the following older thread
Premiere Elements 9 Tryout Serious Display Problem
ATR

Premiere Elemente 12 - incompatible Display Driver on Win 8.1

Hi Everybody!
I am running Windows 8.1 on an HP Ultrabook equipped with 23" external Display via USB 3.0 Port Replicator. Primary Display is off, as Notebook is closed.
I have installed PE12 before updating to W8.1.
Starting PE 12 results in an alert message: "incompatible display driver detected, please update..."
Updating Chipset Drivers resulted in "most recent driver installed".
How can I get that software running???
Thank you in advance
Peter

Have stopped the firewall and allowed all traffic -
From what I have read, many of this type of situation has been resolved by disabling the firewall with the rationale that file like dynamiclinkmanager is being blocked from getting to important files because of firewall protection. If this turns out to be the case, then we would need to look into writing exceptions in the firewall.
Removed the newest version and installaed 7.6.6. -
Another strategy that worked for one with this type of problem was to go from the latest version of Quicktime to an earlier version. In the case that I read, the version went to was 7.6.6. Older versions of QuickTime can be found at the following link.
Download Old Versions of QuickTime for Windows - OldVersion.com
same result again - pe12 not starting.
Does the copy of error report from F-Secure help you:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-16T21:02:14.000000000Z" />
<EventRecordID>24360</EventRecordID>
<Channel>Application</Channel>
<Computer>medvind-ABook</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Ikke tilgængelig</Data>
<Data>0</Data>
<Data>Adobe Premiere Elements.exe</Data>
<Data>12.0.0.0</Data>
<Data>530bd24a</Data>
<Data>WorkspaceManager.dll</Data>
<Data>0.0.0.0</Data>
<Data>523cd2f7</Data>
<Data>c0000005</Data>
<Data>0000000000013070</Data>
<Data />
<Data />
<Data>C:\Users\medvind\AppData\Local\Temp\WER9A7C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\medvind\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_d162227a4febdf6c14e1c316fcd1d65b7c15bd5_2234ae4a</Data>
<Data />
<Data>0</Data>
<Data>7a2ee7ac-f599-11e3-ac1f-0090f5d6b56a</Data>
<Data>1</Data>
</EventData>
</Event>
I
I have to stop for today

Premiere Elements 8 error message when poening a project.

When I open a project in Premiere Elements 8 I get the following message, Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save you current project. I tried to uninstall and reinstall Premiere Elements 8 but I still get the same message. Any idea what is causing it?

kefaperformance
Is this a "it worked before but not now" type issue or "it never worked" issue?
Then the usual drill for those who are running Premiere Elements 8
a. Are you running Premiere Elements 8 as the 8.0.1 Update?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
b. Do you have the automatic Background Rendering and AutoAnalyzer features turned OFF?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General
For AutoAnalyzer, see Elements Organizer workspace, Edit Menu/Preferences/AutoAnalyzer Options
c. Do you have the latest version of QuickTime installed? Are you working from a User Account with Administrative Privileges? Where are the Scratch Disks directed to and how much free space is at that location?
Then there are the specific questions (some already asked)
Properties of your source media
Project Preset
Computer Resources, including video and audio card driver updates
Let us start here and then decide what next.
Thanks.
ATR
Add On...if any of your issues involve opening an existing project, you might want to explore the damaged project side of things as per the following Adobe document
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Premiere Elements 7 error message

I recently installed PSE 7 and PE 7 on my PC. I am running Windows Vista Home Premium, I have plenty of space and it meets all the requirements of the installation.
I can get Photoshop Elements 7 to work just fine. It does what it is supposed to do.
However, Premiere Elements 7 is not working properly. I am continualy getting an error message telling me that a "serious error has occurred and PE7 must be shut down. We will attempt to save your project."
I have no current projects because I keep getting this at the beginning...the moment I click on New Project.
I have run all of the fix possibilities in the Adobe website. So far, to no avail.
I have uninstalled and reinstalled PE7.
Suggestions welcome. Thank you.

When I copy and paste your links I get redirected to a general forum page.
I even searched by 3bc43f9a and get a too many hits.
My problem is that I have Premiere Element 7 installed an working fine.
Yesterday my electricity went off when I had a project open. (not sure if this has anything to do with it)
Now when I try to open Premiere it loads, and then minimizes at the bottom of screen and I cannot maximize it.
I have tried to repair, and uninstall and reinstall.
Same thing
WHere is the preference file and catalog files for Premiere?
I am not running VISTA, but XP.
Thanks for any help

Premiere Elements 13 error message ' software appears to be counteerfeit'

I bought the 64 bit Premiere Elements 13 from the official Adobe site yesterday but on installation an error message came up saying 'adobe genuine software verification failure...appears to be counterfeit' Unlike similar issues on other parts of these forums this error message does not contain any link to help fix the issue, it just says exactly that. The system = Windows 8, 64 bit. Any solutions gratefully received.

exmetsolutions
Adobe Chat Orders should be able to address your issue. Please click on
Premiere Elements
Contact Customer Care
Membership, Account, Payment
Payments, Invoices, Orders
Chat
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles.
Do you have a purchased serial number at this time?
ATR

Adobe Premiere Elements 12 Incompatible Display

I was up and running this software for a couple of months, then I stopped using it for about 2 weeks, then when i went to start it up I got this error.
My driver is up to date, I am using a M4000.
I am just lost now, and its getting my mad,
Thanks for your help
Jason

>using a M4000
And that is... Intel or ATI or ???
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
While this may be for a previous version, it MAY help
Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0

Premiere Elements 12- Incompatible display driver

I see that a lot of people have this problem. What do I do? My driver is correct. I bought this version because my last version wouldn't stop crashing and your pay-for-tech-support kept hanging up on me after waiting for an hour. When I opted for call back, they called back and imediately put me on hold and never answered. I took a day off work and spent the whole day trying to get through. I gave up and bought a new version...which isn't working. Dissappointed. I hope this can be painlessly resolved. Thanks!
I tried the live chat. The guy said I need specialized help and I need to check back next week, It's Friday night, to get someone who can help me. I hope the community knows about this issue.
Message was edited by: DVD

try updating (help>update) pse 12. if you can't update via pse, use the cc or adobe application manager to update.

Adobe Premiere Elements 7 With Worthless Error Messages.

I have been a programmer since 1984, and if I saw a programmer in my team wrote these worthless error messages, I would go into my office and kill myself.
I Googled them, and I found them discussed; but the responses were of no use to me, mostly.
1. The error message I got that brought me to the edge of a cliff is: "Sorry, a serious error has occurred that require Adobe Premiere Elements to shutdown. We will attempt to save your current project."
Then it crashed.
When I was taking Operating Systems in my computer science class, a crash means you will get no more than 60 (out of 100). At IBM, a crash is always a SEVerity 1 issue. There is no way around it. Crash means the program is worthless.
I Googled it, and Adobe suggested it could be some drivers using virtual audio. I uninstalled everything I could find, and this problem is not going away. I looked at the sound device configuration, and it's using physical audio, not virtual audio.
I uninstalled Premiere Elements 7 five times and reinstalled them. They still failed. Finally, I reinstalled it at a different location, and it managed to "Found default catalog. Trying to open the default catalog." Then crashed.
If I wanted to use the default catalog, I would have said so. If I knew where they are, I would have set them on fire.
Anyway, I have a project due this afternoon, and I am stuck with these worthless Adobe Premiere Elements 7 error messages. No wonder Steve Jobs banned Adobe Flash. They are pretty worthless.
Sorry I am so upset, because none of you need to read my frustration; but I am up to my neck with Adobe. Once I get my project done, and I am switching to SONY Vegas.
But, for now, would someone tell me how to get rid of these problems so I can get the video edited? Thank you.

I noticed these errors were reported years ago, and Adobe has done NOTHING to improve it.
Go back to my little list of how problems, crashes and errors sort out. That was how it was way back with Premiere programs, and how it still sorts out.
Even the patch for PrE 8 was mainly to get it functioning with nVidia and ATI graphics cards. Yes, those "fixes" probably straddle the line between Bugs and system, with a nod towards Bugs. I know that Adobe takes their Bugs very seriously, and work overtime trying to find fixes for those, that do exist. Though it took a bit of time, as they gathered info, still Adobe had a patch, and that is rare for PrElements, due to the normal lifespan of that program.
I provide some of the same answers today, that I did years ago, to fix the problems. In nearly every case, things sort out per that list. As "system" is both #1 and is also by far the largest segment of causes, that is where I begin looking. With PC's, there are myriad configurations, and most are not suited for video editing. Too many load up their e-machine and expect to edit HD material. Obviously, that is not the case here, but there could still be equipment incompatibilities, or just some tweaking needed. I see similar in the PrPro forum, as the Mac-users put the program on their MacBook Pros, with one tiny HDD, and a very weak CPU, and things go horribly wrong. If PrE was ported for the Mac, we'd have the same issues here. Usually, my first question will be about the I/O sub-system, i.e. the HDD's, their size, speed, free space, controller type and how they are allocated. Video editing is highly I/O intensive, and most computers are not even close to being able to efficiently handle it. I recommend a minimum of 3x SATA, physical HDD's, and suggest that they be setup to spread the I/O workload over all three. Some manage with a 2x I/O, but that is below MY minimum, and is the real minimum from Adobe. A single HDD I/O is just going to cause bottlenecks, and there is no way around that.
Once, it was more the domain of the PC, that one had system issues, as Mac's were so limited and controlled. Now, as they have gained the ability to expand beyond the absolute control of Apple, those users are finding out that systems DO matter.
Notice #2 - Assets. Not all AV material is meant to be edited. Some, like AVCHD (a consumer format) will require a pro-level computer, just to get smooth playback! The second most common issue is trying to edit material that has something like the Xvid, or DivX CODEC.
Number 3 - Project, is very important too. One must match their Project Preset to their source footage. If not, then there will be problems. The failure to do this match is one of the biggest causes of issues, though usually not crashes, or hangs.
Number 4 - OE, is when a user decides to push a button, and expects something else to happen, and often because that's how it worked in another program. Many argue with me that #2 and #3 are OE too, but I am much more lenient, than they are.
Then, there ARE the Bugs. PrPro CS4 had a bunch. CS4.1 fixed a few, but broke some other things. It was not until CS4.2, that things got corrected, mostly, with that version. Then, CS5 hit, and seems quite good, but has a few Bugs too. Some were left over from CS4. A new update for CS5 is coming, and soon. Will it also fix those lingering Bugs? Only time will tell. Will it be a perfect program? Doubtful, but I'll bet that it'll be a "better" program.
Think back to when you started programming. You were writing apps. for the majority of the install-base. However, what happened if the user had Extended Memory? What happened if they had Expanded Memory? What happened if they had both, and a software manager to handle those? Most still had 640KB. By that time, I had 2GB, though my MoBo could only handle 1GB with the managers. How could you write for me? I was 1:1000000, or maybe even less. I had to do my programming on the fly, and often had boot discs for different programs. It's not that much different now, except that I would not be such a rarity any more, but hardly mainstream.
I'll bet that we can sort much out, by tackling the "Big 3," and then working down, if necessary.
I like doing test Projects, keeping things simple, and testing as we make them more complex. That helps isolate the issues in most cases. In another thread, the poor user says that all Project Presets, all formats and all Export setting yield issues. My first thought is to isolate on one Project Preset, one set of Assets, and see if it's a system issue.
Sometimes it's easy, and that is good, 'cause the user gets to editing and not fritzing so much. Just nailed one in Encore, but the poster gave me all the data necessary, and my memory did not fail me (maybe it was not "wine-thirty yet?). One post, and one correct answer. Life is good. Sometimes, it takes days, and many posts, to narrow things down. In but a few, there is an answer. In those (like the PGC error in Encore) one never does really solve the issue, and the only hope is to get the OP to start over, do everything by the book, and hope for the best, this time around.
Good luck, and be assured - I do feel your pain. If I have not had one of THOSE error messages, believe me, I have read of them too many times.
Hunt

How can I fix error message 150:30 in Premiere Elements?

Running Premiere Elements opens the message 'Licence for this product has stopped working' and Error 150:30. I have restarted my pc but it still appears.

anthony944
What version of Premiere Elements are you using and on what computer operating system is it running?
Without that information, I will assume Premiere Elements 11, 12, or 13 on Windows 7, 8, or 8.1 64 bit to give you some ideas of where I am going on this.
You could try going to FLEXnet Licensing in Computer/Manage/Services and Applications/Services and make sure that FLEXnet Licensing in the list is started.
If found stopped, please start it.
There is a Licensing Repair Tool.
Adobe - Adobe Licensing Repair Tool
But what I will work for you will be
a. uninstall the program the usual Control Panel way
d. do a ccleaner run through (regular cleaner and registry cleaner parts)
CCleaner - PC Optimization and Cleaning - Free Download
c. reinstall of the program with antivirus and firewall(s) disabled.
Please review and consider and then we can decide what next. If any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Adobe Premiere elements 11

So...
My Adobe Premiere elements 11 stopt working today...
Last time a used was yesturday and then it workt fine but now it keep saying "an incompatible graphics driver has been identified. If you want a faster and better playback performance update date you graftikdrivrutinen.
Information about grakifdrivrutin: ATI Technologics Inc. - AMD Radeon R7 200 Series 3.0.12618 Compatibility Profile Context 13.251.9001.1001"
And when the program starts my PC freeze.
And i have updated my AMD Radeon R7 as it says but same answer. And on my version of the AMD Radeon R7 is 13.251.9001.1001 and there is no more update for it but it was a update as it says but not anymore because i updated it to it.
Please help me =/
====================================================
Moved from Premiere Pro forum to Premiere Elements.

Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0

IMPOSSIBLE OUVRIR PREMIERE ELEMENTS 11

JE NE PEUX PLUS OUVRIR PREMIERE ELEMENTS 11
LE MESSAGE D'ERREUR EST LE SUIVANT "NOUS AVONS DETECTE UN PILOTE D'AFFICHAGE INCOMPATIBLE. POUR DE MEILLEURES PERFORMANCES DE LECTURE PLUS RAPIDE VEUIILEZ METTRE A JOUR VOTRE PILOTE D'AFFICHAGE"
"DETAILS DU PILOTE D'AFFICHAGE :ATI Technologies Inc-AMD Radeon HD 7310 Graphic 3.0.12618 Compatibility Profile Context 13.251.9001.1001"

Bonjour Martine,
Pour info, il est de règle sur les forums de ne pas écrire en majuscules car cela équivaut à crier.
Pour que quelqu'un puisse essayer de t'aider, je pense qu'il faut préciser.
"Tu ne peux plus ouvrir" laisse supposer que jusqu'à présent avec le même matériel, tu pouvais ouvrir Première sans problème.
Es-ce bien le cas ou s'agit-il d'un problème survenu suite à l'installation de Première sur une nouvelle machine? où après la mise à jour du pilote de ta carte graphique?

Premiere Elements 11

I have installed this program on 21 of my school computers (we have the appropriate licenses) and when the students attempt to use the program by clicking on editor they get three messages.
First they get:
-Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338]
then
-Runtime Error! Program C:\Program Files|A... This application has requested the Runtime to terminate it in an unusual way. Please contact the applications suport team for more information.
then
-Adobe Premiere Elements 11 has stopped working A problem caused the program to stop working correctly, please close the program.
My tech lead had said that a few years ago a fellow tech had a similar problem and was able to speak with someone fairly knowledgable and they had supplied him with an .exe file that he ran and fixed this issue.
The computers the program is installed on are Dell Latitude E5520 Windows 7 Professional 64bit machines.
They have an intel(R) Core(TM) i5-2540M CPU @ 2.60 GHZ
Installed memory 4.00 GB (3.90 GB usable)
Would anyone have a suggestion?
I have looked online and tried the deleting %appdata% suggestion and it made no difference.
I have also looked for the preference file and renamed it and didn't have success with that either.
I'm quite interested in a solution as I have a teacher who would really like her laptops back in her classroom with the Premiere Elements 11 working.
Thank you!

victoria_thomson2013
Does each user of the 21 Windows 7 64 bit computers get the same 3 messages Premiere Elements 11 error messages that you present?
If so, when does this occur....is each opening the program to its Welcome Screen, selecting Video Editor/New Project when these events occur?
Is that as far as anyone has gotten? In other words, no imports involved at this stage when things come to a halt?
Are these computer part of a school network? Or, are they essentially standalone work stations? I have never been involved with a school computer network for this purpose. What else is installed on these computer besides Premiere Elements 11? The level of computer resources that you describe should not be causing the problems that you describe. But, what about hard drive space (total capacity and free)?
Because of the school network aspect of this that probably exist, it would be to your advantage to contact Adobe Education for assistance in setting up these computers with Premiere Elements 11. My suggestions would first involve deleting the settings file. In a standalone setup for Windows 7 64 bit, the path would be
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and is the 11.0 Folder is the Adobe Premiere Elements Prefs file that you should delete. But, under the circumstances, it might be advisable to delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Typically Folder Option Show Hidden Files, Folders, and Drives needs to be active so that you can see the whole path.
The other givens are:
QuickTime installed on the same computer as Premiere Elements
and
Premiere Elements run as Run As Administrator or from a User Account with Administrative Priviledges.
However, for a single computer, I am comfortable with those suggestions. But for a school network of 21 computers I have no idea how that is executed.
You might want to ask Adobe initially via its Adobe Chat for guidance on this matter. The link involved is:
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=using-my-product-or-se rvice
When the link opens, click on "I still need help." to bring up the Adobe Chat pop up.
We will be watching for your progress.
Thanks.
ATR

Importing a "pse" file into Premiere Elements

I need to know if I create an album in Premiere Photoshop, why can't I import it into Premiere Elements? A message comes up with "this type of file is not supported, or the required codec is not installed" Can I install the correct codec? and from where and how?
Hope someone can help
Thanks Trish

Welcome to the forum.
As Steve G. points out, the PSE file is the PSE Project file, and basically an XML database. This ARTICLE, while addressing PREL (Premiere Elements Project files) will give you some background on Project files in general.
Good luck,
Hunt

Premiere Elements 4.0 burn issue

Premiere Elements 4.0 with Windows XP (both pre-loaded on a Dell computer purchased new in 2007). I am able to create *.prel files with no problem and I had been able to burn projects up to 5-hr length to DVD with no problem until recently. Starting October 2013 I have frequently had difficulty burning to DVD; although I have successfully burned projects ranging from 45 minutes to 4.5 hours. Current projects are about 3 hours. I'd rather create two 4.5-hour projects rather than three 3-hr projects, but have not been able to get a successful burn of more than three hours lately. No 3D effects or still shots, just video clips from the same camera, so all those clips are the same format. There are one or two video files from a camera phone, but this file format had not prevented a successful burn in other projects. There are titles, and transitions between some clips. I get "media transcoding " error or "Elements has encountered a problem and needs to shut down" error. I have tried to save to folder, and export to avi or to mp3 file. These work arounds have never been successful for me. Is there some known, fairly recent (i.e. circa October 2013), Windows issue that interferes with Premiere Elements? It has been very difficult to debug these issues, since I always have to wait to kick off a new burn overnight, and only find out in the morning if it was successful.

mmcguire
Lots of questions....
1. Your mention of burn to folder failures seems to take the focus off your burner or disc at the core of your issue and focus it on the Timeline content and other Premiere Elements workflow related factors.
Premiere Elements 4 on any computer is a 32 bit application with all the resource limitations of 32 bit. So, I wonder about these large projects as well as burn to in that situation. Are you doing SD or HD projects? What are the properties of the video that you have on these Timelines?
Have you looked for pile ups of preview files, conformed audio, and conformed video?
What is the menu marker situation? Are Timeline menu markers in these projects? If so, have you checked the spacing between them? Are you using stop markers? If so, do you have one placed at the end of the last item on the Timeline?
Have you expanded the Timeline with the -+ slider to inspect the tracks for leftovers presenting as very thin vertical black lines scattered about? And, also looked for other irregularities, such as graps in audio or other, transitions placement, etc.?
If it were not for your burn to folder results, I would suggest looking at additionally
another batch of disc - what brand/type being used
burn to folder - taking the VIDEO_TS from the saved folder to DVD-VIDEO on DVD disc with ImgBurn
getting a new burner - maybe on the old, looking for firmware and/or driver updates
But none of them seems indicated by the problem description that you offer. And, any involvement of a NVIDIA video card in this equation does not seem indicated since the recent NVIDIA video card Premiere Elements display issue referred to has been specific since the start to Premiere Elements 10 users with NVIDIA video cards. There the fix for these users has been rolling back the video card driver version rather than assuring that they had the latest version of the video card driver.
http://forums.adobe.com/thread/1317675
Please review. We will be watching for further developments.
Thank you.
ATR

Premiere elements displays incompatible message

Similar Messages

Maybe you are looking for