Premiere elements does not start

i use Adobe Photoshop Elements and Adobe Premiere Elements.
Premiere wil not start up any more.
plese help
juul18

Juul18 have you removed and reinstalled the software? If so did you receive any installation errors? Please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you locate to this discussion.

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I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

This is the Photoshop Elements forum, not the Premiere Elements forum, located here:
https://forums.adobe.com/community/premiere_elements
When you open the project, it should ask you where the first file is located. After you tell it where it is, it should be able to find the rest of them if they are located near the first one. Then save the file. If you move the files again, you will have to relink them again.

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it via internet the first time december 2013?)

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it from Adobe via internet the first time december 2013?)

Did you download the Basic/Free version?
I also thought the Trial period was as long as you needed!?
What is your Warranty and Return Policy?
You get to use VueScan for as long as you want before you buy it, so we recommend you test it before you buy it to make sure it meets your needs.
All sales are final and there are no refunds.
Isn't this a bit harsh? Naah I actually prefer to solve problems, and if I offer refunds, people give up too easily. If I can't solve your problem after you send a few Problem Reports (see above), I'm happy to give a refund.
http://www.hamrick.com/sup.html#q

After Successfull Installation of Photoshop Element 3.0 On Mac OS 10.6.8, Photoshop Elements does not start saying that personalization information is invalid or missing

I have installed Photoshop Elements 3.0 from original disk on my MacBook Pro with Mac OS 10.6.8. The installation was successful. However, when I try to run Photoshop Elements, it does not start, with the message "Could not complete your request because of missing or invalid personalization information". I uninstalled Adobe Elements and deleted all Adobe files from both the System Library Preferences and from the User Library Preference. Then tried the installation again. The installation was successful, but the application fails to start with the same missing/invalid-personalization-information message.
Please advise

I am sorry Invalid Personalization but Photoshop Elements 3.0 requires a PowerPC processor or Rosetta installed in order to function. You can find the system requirements at System requirements | Adobe Photoshop Elements.
You may want to try following the steps listed at Mac OS X 10.6: If you need to install Rosetta to attempt to install Rosetta. That may still not resolve your licensing issue however as the application was also designed for Mac OS 10.2.8 and 10.3.

Adobe Premiere Elements does not open after installation

Hello,
I have written before last week. I have bought Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
I had a trial version of Photoshop Elements 11 and with the code I could access the full version.
However Premiere Elements did not open after installation. I did not had a trial version so I first downloaded the full program. I went through the whole installation process and everything seemed ok, no error messages. But when I tried to open Adobe Premiere Elements after restarting the computer it did not open at all. Nothing happened.
I have de-installed and re-installed the program for a couple of times over and over again but with not result. Also tried to download the trial version first and also this didn't work. I checked my Quicktime and updated to the latest version.
I use a Windows laptop: Asus Intel Core i5-2430M, 2,4 GHz
I hope you can help me out!
Thanks!
Inge

Yes I saw it but PSE (refers to Photo Shop Elements??) and I have trouble with Premiere Elements..(so the video program)
The Photoshop Elements worked.
I am not sure what to do here also the link at your reply "working with your operation system tools" didn't work..(got the "broken link error")
thanks
Inge

Getting the message Adobe Premiere Elements could not start after silent install

I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrx

Hi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla

Why does Premiere Elements 8 not start correctly?

I have a problem with Premiere Elements 8, using PC, Windows 8.1. Starting the program I can start a new project and save it. After this the menue appears but the working area is grey. There is no option to use any point of the menue beside starting a new project but this doesn´t help. New start of the pc did not chance anything. I uninstalled the program and installed it again. The problem is still there. In the past I used the program without any problem. Mc Afee is new installed, this is the only chance beside updates of Windows, they are automatically installed. Can anybody help me?

maria
If you have not already, please consider...just in case message, you need not reply
Before you make any decisions on the fate of Premiere Elements 8, please evaluate it as the 8.0.1 Update which can be obtained from Adobe using the following link
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
For reasons unknown to users, Adobe does not place a "8.0.1" in the description of the program once the 8.0.1 update is installed.
I guess we get our OK immediately after installation with a update installed successfully message. And that is that.
Two possible signs
1. If the automatic Background Rendering in preferences was enabled before 8.0.1, it is disabled after 8.0.1.
2. There is one file in the program files on the hard drive that, as I recall, may be new or renamed.
For me, that update (plus shutting off the AutoAnalzyer feature in Elements Organizer) made the difference between usable versus
unusable version 8 program.
Best wishes
ATR

Elements does not start up ....

Just perchased adobe elements and premiere ...premere starts up but elements just askes me to sign in and does not load the program my password is good im using windows 7
and ideas why im getting real frustrated with it im also up dating both as we speak virus protection is off too

See if anything in this thread helps:
Elements 12 - not working

Adobe Premiere Elements could not start. Please uninstall and reinstall.

Worked with support quite a bit over the past few months. I am getting the subject named error after selecting the Country after my silent install.
I was provided application.overide XMLS and using the setup.exe to install the application. It installs successfully, but does not launch.
This is on Windows XP. Not sure what else to do. We have been attempting to get this to install silently since September.
Setup.exe /S /v/qn. - is what i am running. If you reply please don't tell me to use OEM.exe, we have confirmed with Adobe Support that this does not work in my situation.

newbie9999
The answers are in the details and they are lacking in the information needed to solve this issue.
What version of Premiere Elements are you using and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
And, as John T. Smith has asked, is your video card driver up to date according to the web site of the manufacturer of the video card?
All basic Q&A background essentials.
Uninstall, reinstall is often suggested as part of the no start issue. You could have a bad install. Factors need to be ruled in and out. No guarantees. I would suggest the following scheme for this uninstall, reinstall...I am assuming that you have never gotten into the Premiere Elements workspace with the current (first?) install.
1. Control Panel, usual uninstall
2. Run the ccleaner (regular and registry)
3. Reinstall (with antivirus and firewalls disabled in Action Center).
What do your computer resources look like? I saw no description of them?
Let us start with the above and then plan the troubleshooting strategy based on your answers.
Thank you.
ATR

Newly installed Premiere 13 does not start.

Install went fine, and have Adobe Premiere Elements 13 icon on desktop. After clicking it, asks for me to sign into Adobe ID, which goes fine. Then asks me to accept Software License Agreement, which I do. That window goes away and I'm back looking at the desktop...Premiere 13 never starts at all. Have repeated this sequence one too many times. Somewhere along the line I've also entered the 24 digit validation code.
Photoshop (purchased in the bundle) works fine.
What am I missing, or who can I call? Many thanks.

teratot
On what computer operating system are you running Premiere Elements 13?
a. Does the problem exist with and without the antivirus and firewall(s) disabled?
b. Are you using a pen and tablet device rather than a mouse?
c. What type of purchase did you make - Student and Teacher or regular version? I ask since you mention validation code
and not serial number.
d. Is Premiere Elements 13 set to run from a User Account with Administrative privileges and with QuickTime latest version
installed on that computer?
Please review and then we can decide what next.
Thank you.
ATR

Adobe Premiere Elements 10 not starting up.

When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]

xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR

Photoshop Elements does not start for the second time

Hello,
our customer has problem with PS Elements 12. He can start it for the first time and everything works fine. But when he closes the program and tries to start it again, it will not start. It doesnt even say anything. No error mesages or anything. He tried to instal a trial version of PS E 13 and it does the same thing.
He's running Win 7 SP1 64 bit
Any sugestions? Thank you.

Hi,
It has been known that the Welcome screen sometimes fails to close properly and prevents a second load.
Most people have overcome the problem by creating a shortcut direct to the two main applications.
Organizer: "C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
Editor: "C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
Brian

Adobe premiere Elements does not find my Sony HDR-CX160

When I try to use my Hi-DEF Sony HDR-CX160 video camera, Adobe premiere Elements 10 does not "find" the camera. Why not?
Dan Eller

When you do use Windows Explorer (or Mac Finder, I think... I don't have a Mac... and you did not say) to copy the files from the camera to your hard drive, do as it says in http://forums.adobe.com/thread/1015001?tstart=0 so you don't lose the metadata
Also, Hunt's article on how to design your project http://forums.adobe.com/thread/919388?tstart=0 so you stay organized

Premiere Elements does not recognize my blu ray burner LG WH10LS30

I am not able to burn to my LG Bluray Burner (model WH10LS30).
I am able to burn to another standard DVD drive, but I am trying to burn a HD Bluray now.
My drive does have the latest firmware as of 12/2013 and works fine in my Win7 64bit environment
When I try to burn the DVD I get a "No Burners Detected" see attached image
Here is my drive in Device Manager

Hans Segalt Hansen
Thanks for the follow up.
1. Did you overcome the Shared Technologies error on reinstall? That is a troublesome issue that is independant of Premiere Elements version and computer operating systems. There are many suggested remedies. The one that has been working for me lately is renaming the OOBE Folder to OLDOOBE before reinstall.
Local Disk C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder is the OOBE Folder that you rename if this Shared Technologies error is blocking an install or reinstall.
As for
The setup has detected that ElementsAutoAnalyzer.exe dynamiclinkmanager (dynamiclinkmanager.exe)
Opening to Task Manager/Processes, finding those .exe files, and doing an End Process typically takes care of those problems.
Since you have reinstalled the program, you must have succeeded in the above. Great job.
Have you done an inspection, seeking pile ups of preview files, conformed audio, and conformed video files? Is the computer defragmented? These days the defragmentation is done automatically, but worth checking.
You indicated that the video card driver is up to date. Was the latest update done after Premiere Elements 11 was working well? If so, you could look at roll back of the video card driver version. If it does not improve the situation, you could always revert to the one that you know to be current.
A remote possibility that an antivirus update might be involved in the recent events. Have you looked at your present situation with and without the antivirus enabled?
ATR

My premiere elements will not started

I have Premiere Elements 11, reg. on 13-05-2013 number [S/N Removed]
The program is after a computer crash new installd. 't will to be de blue/purper startscreens and hold there.
Here stopt the program and via taakbeheer i can away from the program.
Wat think you is the problem??
And how i can start Premiere Elements 11.
Now i go to windows moviemaker for emergegy .
[Image altered to obscure the S/N of the product]
Message was edited by: Bill Hunt

One common cause of PrE hanging on launch is the video driver. While not the only possible cause, I would check this out first.
What OS and version are you running?
What video card do you have, both make and model?
What is the date and version of your installed video driver?
If you go to the mfgr's. Web site, say nVidia, or AMD/ATI, is that the latest version of the driver?
If not, download and install the latest, reboot and test.
Good luck,
Hunt

Premiere elements does not start

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