Premiere Elements Download Keeps Stalling

Hi,
I've been trying to download a trial of Premiere Elements 12. I've tried three times and the same thing happens: the progress bar shows that it's 99 percent done and then the download stalls. When I go to the downloaded folder, it contains a folder for Premiere, but within that is the disk image for Photoshop Elements which mounts and runs fine.
I need Premiere Elements, so what can I do. I'm on a macbook running OS10.9 (Mavericks).
Thanks!

RFSLeander
Glad for your success in obtaining a Premiere Elements 12 tryout.
I am guessing, but I think I may know the cause of you downloading Photoshop Elements 12 tryout when you wanted Premiere Elements 12 tryout.
Can we assume that you went to the following link for what you wanted, that is, the Premiere Elements 12 tryout download?
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
I have not done this in a while, but it is my recollection that once you get by the Adobe Download Manager, you are faced with the actual page for the download. But, you have to make sure that you have the correct program selected at the bottom of the page. I think it was a scroll to the left or right situation. I have found that the download selection it not always initially set for Premiere Elements even though that was your selection to start this whole process.
ATR

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Hello,
I was really looking forward to the new Premiere Elements 8, downloaded the trial and....it keeps closing with no error when I am editing very simple videos. The other thing it does is it will crash sometimes and come up with the Adobe Send Error dialog box. I have checked other posts and looked at some things like making sure I have the latest Quicktime and I did download the latest Nvidia driver as well. Thought that it fixed it but nope, had another unexplained crash/closing last night. I am running Windows 7 RC but dont know if that is the problem.
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These are their forums and should have moderators monitoring these threads. They are the ones that should bring it up to their development team or someone that can look into it, or get someone from Adobe to come read this thread and give their input on it.
Here we agree, though not on the exact details. The MOD's on these fora are volunteers. They are mostly power users, who have businesses and lives far beyond the Adobe fora. They give freely of their time, both answering questions and helping to keep the fora running perfectly. None is an employee and none gets any compensation, other than added responsibility and a Moderator's Console to correct things on the fora.
Other than that point, we are in sync. Especially with a new release of PrE, I feel that there should be an Adobe presence here. Someone from development should be assigned to furnish info on working with the new program, sort out problems and offer suggestions on how to run it to the max. The PrPro forum is very fortunate in that an Adobe employee has showed up and is now a major contributor. I do not know if the forum is part of his "assignment," or if he has just decided to spend time on the forum, contributing. To date, he has furnished tons of great info on upcoming updates and even on CS5, which is still under development. I hope he gets some extra compensation for his efforts and also full support from Adobe.
The Photoshop has Chris Cox, one of the original developers of the program. I do not know if Chris is there out of love for the program, or as part of his work at Adobe. It's really moot, as his contributions are wonderful, whether he does it out of altruism, or because it's part of his job - the result is the same - a benefit for all forum subscribers.
One of the big pluses to having someone from the development team would be that we do not spend countless hours of trying to troubleshoot problems, when some simple tweak, fix or change would take care of it. As we are but lowly users, we have to rely on what we have experienced, read, or encountered elsewhere. None of us really knows what is "under the hood." Even Steve G., our MOD, is on the development team. Now, he probably does get his hands on the beta of every version, as soon as possible, but other than maybe some tips from Adobe, he doesn't have access to the code. His knowledge is built on his experience and a sharp mind to figure out how the thing works. Same for AT Romero. While he gets his copies, as do the rest, he has torn into PrE 8 with a critical and analytical eye and published his observations, built on years of experience with PrE and with NLE work in general. Both are invaluable assets, but with a simple Adobe presence, both could be greatly aided. Going back up to Chris Cox and the PS forum: I've been a power-user of PS from the instant that it hit the PC about 20 years ago. I've done most of what PS can do at one time or another. Still, there are times that I speculate on something in that program, only to have Chris come forward and correct me, explaining exactly what the code does and how it does it. I never fail to learn something new about a program that I have used extensively for about two decades - a little Adobe inside info goes a very long way.
I would also strongly urge Adobe to assign a rep. to this forum, especially now. I would hope that this person is on the development team and not from marketing or elsewhere. I would also hope that this person has actually used the new version in real-world situations, as there are often major differences between the lab and the Projects that people actually produce.
I realize that there is a major price-point difference between PrE and PS, PrPro, AfterEffects, etc., but the install-base, or potential install-base is much greater for PrE. For Adobe, the unit profit is potentially smaller, but the volume is much, much greater.
I support your contention that Adobe needs to be here. If they show up, I would strongly urge the forum to be respectful of their time, as they are probably doing this out of the goodness of their heart - though Adobe COULD add a little something to their paycheck. If someone does show up, I'd hope that the subscribers would ask only technical questions and keep any personal feelings about Adobe products to themselves. There should also be respect for the material that this representative could not share for various reasons.
Going back some years, we were blessed by the presence of an Adobe employee, Wil Renczes, in the PrPro forum. Some people spent a great deal of time yelling at Wil for things that Adobe had done, or not done. Hours of typing went into telling him how much better Avid, or FCP were, compared to Adobe. They demanded to know what the next version would hold. One day, Wil didn't come around anymore. The forum had lost a most valuable asset. My guess was that it just ceased to be fun for Wil anymore and he chucked the whole idea. I hope that the same does not happen with our Adobe representative, Dennis, this time around.
Just some observations,
Hunt

My Adobe Premiere Elements 12 keeps crashing

My adobe Premiere Elements keeps crashing no matter what I do. This message then appears and after I relaunch the program, everything I have completed it deleted or anything I have done before the crash, regardless if I have saved it or not, is deleted.

>Display is an NVIDIA Quadro 2000M
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
While rare, it sometimes DOES happen that a newer driver has problems and you MAY need to go back to an earlier version nVidia driver

Premiere Elements 8 Keeps Crashing

I'm creating a 3 - 5 minute video in Premiere Elements 8.0, which I purchased online from the Adobe store. The specs for the video and computer are as follows:
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The computer itself is a Windows 7 desktop computer. The CPU is an HP Pavilion Elite HPE-150f PC with Intel Core i7-860 processor. I imported the video into Premiere by selecting "File" --> "Get Media From" and then choosing the third option from the top.
My import option is NTSC/AVCHD/Full HD 1080i 30 5.1 channel, which matches the specs of the camera I shot the footage with.
The video itself consists of an introduction, two voice-overs in a row, and a conclusion. They are seperated by the "fade to white" video transition. I was working on the video in order from the beginning. Once I had trimmed each part of the video, I deleted parts of the audio where I was intending to add my voice-overs in. While working on the project, I never rendered the video by pressing "Enter."
Up to this point, everything was working fine. I added the voice-over by adding the video clip with the voice-over, and unlinked the audio and video. Then I deleted the video, since that was not needed. I placed the audio into the narration part of the timeline (but all other audio components thusfar are in the audio section). This is the point where the computer first crashed.
I was able to recover my work and continue onwards. I successfully added both voice-overs to the video. Then I added in a music file to the bottom most part of the timeline. This is where the program crashed again. Now, whenever I open that particular video project file, it always crashes when I drag the cursor over the timeline. I tried rendering the video itself by pressing "enter," and while it rendered fine without crashing, the program still crashed when I touched the timeline. I also removed the music file from the video project, but it still keeps crashing.
Clearing up space via Disk Cleanup and Disk Defragmenter did not solve this problem. My C drive still has several hundred gigabytes of memory left, and my D drive, which is occupied only by Recovery, only has about 1.64 GB left on it.
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If I understand correctly, you are trying to edit AVCHD with only one hard drive... not going to work
Video editing requires a minimum of TWO hard drives... boot drive for Windows and all software, separate PHYSICAL drive (not a partition) for data and temporary files... a 3rd drive for temp files is often used
With only one drive your computer is constantly trying to read software instructions at the same time as video data is flowing... not going to work

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I purchased these together online a few days ago. I was asked for a serial number after downloading Adobe Photoshop Elements, and after the download an icon appeared on my desktop. I proceeded to download Adobe Premiere Elements and after it was completed (I thought) I was never asked for a serial number nor did an icon appear on my desktop. Is Adobe Premiere Elements automatically incorporated into Adobe Photoshop Elements when it is downloaded which could be the reason I don't have a Adobe Premiere Elements icon on my desktop? AND, how can I tell if I now have Adobe Premiere Elements???

Texas Hill Country Gal
Although you have not stated it, I will assume that Photoshop Elements 12 and Premiere Elements 12 on Windows 7, 8, or 8.1 64 bit are involved here.
What computer are you downloading Photoshop Elements 12 and Premiere Elements 12 to?
Photoshop Elements 12
Do you now have Photoshop Elements 12 installed on your computer to the extent that you can open the Photoshop Elements 12 Full Editor and the Elements Organizer 12 that comes with it? If you go to Control Panel Programs, is Photoshop Elements 12 included there on the list of installed programs?
Premiere Elements 12
If you go to Control Panel Programs, is Premiere Elements 12 included there on the list of installed programs?
Let me back up, after the download of Premiere Elements 12, did you run the setup.exe to install it. Did you ever get a message that Premiere Elements 12 was successful installed?
General Comments
Photoshop Elements 12 and Premiere Elements 12 are standalone products. Both come with an Elements Organizer 12. And, when they are installed on the same computer, they share the same Elements Organizer catalog. And, they do have some integration perks when both are on the same computer. But, they are standalone products.
At this time do you have installation files on your computer, one set for Photoshop Elements 12 and one set for Premiere Elements 12?
Please review and then we can decide what next based on your answers.
Thank you.
ATR

Adobe Premiere Elements 9 keeps crashing

Does anyone know how to repair this? It either opens with a blank screen; I can't load anything because the timeline is not there. Or it will immediately crash after selecting a project.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Elements 8 keeps crashing...need IMMEDIATE help?

I have re-installed multiple times, had our companies IT department re-install the video card and do multiple clean installs to no avail. Any and all help woild be much appreciated.

All,
Computer specs are as follows: Intel(R) Core(TM) i72960XM CPU @ 2.70GHz 2.70 GHz, Installed memory (RAM) 16.0 GB, 64-bit Operation System, OS - WIndows 7
Windows Updates and Drivers are automatically downloaded to all employees here at my company. The latest nVidia graphics card update was installed yesterday.
Adobe Premiere Elements 8 has been working up until yesterday morning. I was working on a project and the applicaion crashed and has not recovered.
I had all video files loaded to the project, and was about 90% done with the edit. I have been using APE 8 for years now without a hiccup.
Camera specs: Canon HD Vixia HG20, the APE8 project setting are: NTSC-DV- Standard 48kHz. I downloaded the APE8 8.0.1 update that was listed on the opening splash screen.
I can launch the application, it's when I load any project, it starts to lag, then crashes. I wish i could make heads or tails of this crash report I downloaded, then I might be able to fully understand what is happening.
J

Premiere Elements 9 keeps shutting down on me

I'm working on a project on Premiere Elements 9. I start to edit my timeline and a message appears that says "Adobe Premiere Elements is running very low on system memory. Please save your project and proceed with caution." It then almost immediately comes up (and sometimes this message appears first) and says "A serious error has occured and Adobe Premiere Elements must shut down. We will try to save your project." The project does not get saved and the system shuts down on me. Why does this keep happening and how do I resolve?

What is your operating system? How fast is your processor and how much RAM do you have? How much free, clean, defragmented space is on your C drive?
What type of camcorder is your source footage coming from? When you started your Premiere Elements project, which settings did you select?
If you are using photos, have you ensured that they are no larger than 1000x750 pixels, per my books and the FAQs to the right of this forum?
When you see red lines above the clips on your timeline, have you pressed Enter to render your timeline? When your timeline is rendered, the red lines will turn green, the program's performance will improve and you should not get out of memory errors.

Cant find premiere elements download.

where can I download premiere elements to re-install?

assuming you mean version 12, http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

Number of Premiere Elements downloads allowed

If I purchase a download of Adobe Premiere Elements 13, can I download it to both my desktop and my laptop?

Roxdill yes you can install the software on up to two computers. For more information on how to activate Premiere Elements 13 please see Activation & Deactivation Help.

I can't sign in to my premiere elements. it keeps saying there is an error 400

I can't sign in, it keeps saying that there is an error 400.

avquihuis6
What version of Premiere Elements are you using and on what computer operating system is it running?
I suspect that you are using a Premiere Elements version earlier than 11.
Those versions earlier than 11 are no longer associated with a Sign In. Ignore or cancel out of any messages that ask
you to Sign In. You will be able to import, edit, and export using the program.
The Sign In was associated with "photoshop.com" which has been discontinued within Premiere Elements 7, 8, 9, and 10.
Also note, that the photoshop.com plus members only content is no longer available.
The Error 400 matter is not a new one. How long have you been working with the program that is giving you this Error 400 message
today?
Please supply more details to help us help you.
Thank you.
ATR
Add On...More details on this later if necessary, do not misunderstand any program messages that you may encounter; you do
not have to join Adobe Revel in order to use your Premiere Elements 7, 8, 9, or 10 program.

Premiere Elements 12 keeps crashing anytime I try to do anything.

I've had Premiere Elements 12 for a few weeks and haven't had a problem with it. Now every time I try to work with my project the program ends up crashing.
Here is the information that the computer gives me after the crash:
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Adobe Premiere Elements.exe
Application Version:                           12.0.0.0
Application Timestamp:                     523cd4d5
Fault Module Name:                          AudioRenderer.dll
Fault Module Version:                        6.0.0.0
Fault Module Timestamp:                  523cc792
Exception Code:                                  c0000005
Exception Offset:                                0000000000013719
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             1033
Additional Information 1:                  e52b
Additional Information 2:                  e52b71160b7001e7f0022a7c4dcdb208
Additional Information 3:                  568a
Additional Information 4:                  568ad99505aae079c7f78b288cb0d40d
I'm not sure what any of this means, all I know is that I have a video project that I have to get finished and I can't do a thing.
The only thing that has changed with my system since Premiere Elements was working fine is that I installed Photoshop Elements 12.
PLEASE HELP!!!

kooolhandluke
Do you have installation files or an installation disc for Premiere Elements 12?
If you have not already, I would suggest the uninstall, ccleaner (regular cleaner and registry cleaner parts), and then the reinstall. (If the program stays open long enough, Sign Out of the program in a new project before you start the uninstall process in the Control Panel area.
I was going to start by checking out your "Fault Module ntdll.dll." I found this.
http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm
But you have and have had so many "Fault Module" entries I am not sure where to start.
That is what drove me to the Sign Out/uninstall/ccleaner/reinstall scheme.
I have started exploring the source of your video since that seems to trigger the extremes of the issues. Have you installed the software that is said to come with the camera
Panasonic HD Writer AE 3.0,
Drivers & Utilities
Can you maintain any sort of good Premiere Elements workflows if you use video from other than this camera?
More later.
ATR

Why does Premiere Elements 9 keep crashing during basic editing?

Recently purchased Premiere Elements 9 to do some reasonably simple editing combining videos and photographs. After about 2mins to 10mins of using the software it unexpectedly crashes for no apparent reason. I have only ever had 2 or 3 layers in the video and often when I go to view a preview (but not exclusive to this) it shuts down. Sometimes its when I am manipulating text or trying to add effects. I'm using a brand new iMac and the only other programmes I am running concurrently are Safari and Photoshop although I have tried it with no other programmes running and it still happens. I've added details below of the processor and graphics card I am running to see if there are clues there. I get an error report but its a bit large to paste here although if anyone wants to take a look it would be much appreciated!
Model Identifier: iMac11,2
Processor Name: Intel Core i3
Processor Speed: 3.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Chipset Model: ATI Radeon HD 5670
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x68c0
Revision ID: 0x0000
ROM Revision: 113-B9850H-133
EFI Driver Version: 01.00.416
Any help or thoughts would be much appreciated.

Thank you for the clarification. Titles should not be an issue at all. You are correct,they are an intrensic part of PrE, and should cause no issues.
I think that Neale's link will be useful. A lot of that material should be X-platform, but you will see some that is Windows-specific, especially as PrE was not X-platform, until PrE 9, and some of the suggestions, while still applicable, were when the program was only on the PC. Also, I gathered up some of it, and have to admit that I am a Mac-illiterate.
Something is definitely wrong with your PrE 9.0, with your system, or with its setup. Steve Grisetti, our MOD here, uses PrE 9.0 on an iMac, that is not a powerhouse computer, and has had few issues. I'd like to hear his comments, as he is X-platform, and many of us are only PC-guys. It's not that we do not want to help, as we do, it's just that many of us do not know the ins-and-outs that might be specific to the Mac.
Now, aspects of performance, such as the nVidia, or ATI video drivers, updating QT and updating PrE are not platform-specific, and are places to look first.
Also, when PrE crashes, do you get any error messages? I can tell you where to look for OS errors and warnings on a PC, but am lost on the Mac. There has to be some process logging function in OSX, like Event Viewer in Windows. It basically logs every call to every service, program, or process, and monitors the response. When things do not go, as they should, a warning, or error message is written to Event Viewer. Some of those are just cryptic code, and meaningless to even a Windows engineer, but some will have real, useful data, and the best will have links to say the MS Web site, or maybe to a driver mfgr. with tips on what went wrong, and best of all, what to do about it. Unfortunately, I cannot even begin to tell you where to look on a Mac.
One other potential concern would be the amount of free space on your HDD's. PrE creates very large working files, and needs a lot of real estate, just to work. How much free space do you have on each of your HDD?
Sorry to just be thinking out loud here, and wish that I had some wonderful, and useful insight.
Good luck,
Hunt

Premiere Elements 12 keeps Crashing During Render.

Hi,
Have been using Premiere Elements 12 in my laptop w Windows 8.1. Never has been problematic, but even after restart, it's crashed twice today while rendering video which is just under 20 minutes in length. As you know, it's very time-consuming- about 2 hours for a file this long. Any ideas?
Thanx in advance,
George

hi and thanx for getting back so quickly.
the video in question is using clips from a canon dslr, a samsung S4, audio from a zoom portable recorder and some odd video from an old flip handheld video recorder.
no, I don't have the update but I will make sure to do that immediately. but let me bring you up to date on what's happened since I posted my question. until this morning, no issues whatever, and I had completed a render on that very same file yesterday. a mispelling was pointed out in some text (grrrr..) so that was the only change to the file. I tried re-rendering and I got the error message that PE had stopped. restarted the computer, and tried again with the same outcome. as this was number four in a series of four mini-docs, I had to correct the same misspelling in the other three. so far so good- I've corrected and rendered successfully two of them, which leads me to believe something is corrupted in this file, number four. I did go to the preview files for this particular file and yes, there seem to be more preview files than in the others. one empty, one almost 4 gig, one about 900 mb, and and one 145mb. should I try dumping them or moving them somewhere else while I try another render?
thanx again, and hope this makes sense:)
george

Premiere Elements Download Keeps Stalling

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