Premiere Elements is not recognizing my file as a "movie"

I'm using Premiere Elements 9 in Windows 7.  I have several media files on my hard drive that are AVCHD Video (.m2ts).  Each are roughly the same size (about 10GB), they have video and audio, and they play fine in Windows Media Player.  When I add them to my Premiere Elements project, sometimes Elements recognizes some files as movies and others as videos (i.e. they have no sound if you play them in Premiere).  It is quite random -- the media files I'm using are very similar and were created the same way.
I also have the same issue with Movie Clip files (.mpg).  I have a bunch of these on my hard drive that were created the same way, but when I add them to my project, Premiere Elements treats some of them as movies and others as videos.
All of them should be recognized as movies.  I've banging my head at this issue, as I keep trying to add, clear, re-add media to my project in all sorts of combinations, trying to guess how Premiere is going to treat each file.  And I haven't even placed any of these on the timeline yet!!!!
Any help or tips would be greatly appreciated.  Adobe has been unreachable on this issue.
Thanks,
Joe

Are they consistent (is it always the same files that work properly and the same ones that don't)?
Do analyze them with  GSpot and post the images here. That will also answer Bill's question about audio formats.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Similar Messages

  • Photoshop Elements 10 not recognizing .NEF files from Nikon D3200 camera

    I've been using Photoshop Elements 10 to edit raw .NEF files from my Nikon D3000 with no problems.  Recently I purchased a Nikon D3200 and I shoot in raw .NEF files using that also but Photoshop Elements 10 will not recognize those .NEF files to edit. The error I'm getting is saying the file type is not correct.  Any way to correct this?

    For the D3200 you have two alternatives:
    (1) Upgrade to PSE 11. (2) Download and install the free Adobe DNG converter to convert your NEF files to the Adobe universal Raw format and the files will open in all versions of PSE (keep your original NEF’s as backups and for use in Nikon software)
    Windows download click here DNG Converter 7.2
    Mac download click here DNG Converter 7.2
    You can convert a whole folder of NEF images in one click. See this quick video tutorial:
    You Tube click here for DNG Converter tutorial

  • Why does Premiere Elements 12 not react, by trying to start movie over the timeline?

    I am using Premiere 12 Elements. Sometimes it happens, today again, that Premiere does not react anymore. It does not crash, I can add Effects oder cut the film, but I can not start the movie on the timeline.
    I tried to empty the cache and sometime it helps. But it can be, that it was only accedentely, that it worked then.
    My Computerconfig:
    Intel I7 Prozessor, 8 GB RAM, 2 Gigabyte HD, Win 8.1 64 bit, AMD Radeon HD5700
    I am happy for every answer, that helps.
    Thank you

    Are you working from the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update.
    I have the actual Update on the Computer. After I installed it about two month ago, I updated it over th Updatebutton and Premiere says to me, that I have the latest Version. My Version is 12.1 (620140 225.12.1.620828).
    What is the size of the project when the Timeline playback is not possible? Is this event associated with any particular
    added effect, title creation, or video or audio transition placement?
    What do you mean with the size of the project? If you mean the size of the videoscreensize, I can give the information, that it is a Full HD Video.
    If you mean the size of the Projectdata, it is 994 Kb.
    In this project a keymask (4 points) is used, that a video from another track is visible with the mainvideo on Track one. And there are two faders in the video, thats all. No titles and so on.
    Where are the Scratch Disks directed and how much free hard drive space is at that location?
    Did you install the program to the default Local Disk C?
    Do you mean with Scratchdisks the path to the Cache? If so, I tried different pathes. On both Disks are 700 GB free space, butit did not make a difference. I emptied the cache, schanged the pathes, emptied again, but the result was the same. No reaction.
    I installed Premiere into the default given path during the installation. And that was c:\Program Files (x86).
    Video card/graphics card up to date according to the web site of the manufacturer of the card?
    For Device Manager/Display Adapters, is AMD Radeon HD5700 the only listing?
    Yes, the Videocard is up tp date, I compared my driver Version with the Version on the Website. It is the same . And there is only one Graphic Display in the Device Manager.
    When this event happens, how are you getting out of it so that you can move on in that opened project?
    I can use the program normal anyway. I can do everything I like, but I can not start the Video over the timeline. Even if I stop the program by leaving it over the regular menu, and doing a restart of the whole computer, the result is the same. The software runs, it loads all the sourcefiles, they are placed on the tmeline and I can do everthing, but not start the video on the timeline.

  • Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

    Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

    haben
    From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
    A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
    Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
    User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
    presets there for the QuickTime choice there.
    What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30)  or something else? Do you know if this camera is recording with a variable or
    a constant frame rate?
    Please review and consider and then we will decide what next.
    Thank you.
    ATR

  • Legitimate newly purchased Premiere Elements-10 32-bit install files not available

    Friends:
    I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
    Legit purchase with a CD and legit Serial #.
    Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
    Adobe's own published notice:
    "The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
    The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
    Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
    Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
    Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
    http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
    http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
    How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
    forced to purchase 11 instead on top it. Fair?
    I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
    I must mention in this context my own  (and thousands of others') sad experience with Flash updates. Just follow
    my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
    "It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
    Not that I want to, but I am forced into echoing the same sentiment.
    Can anyone help, please ?
    Thanks,
    Pradip A.

    Hello Mr. Wright:
    The download now works. Appreciate your help.
    The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
    Regards,
    Pradip Acharya
    Date: Tue, 13 Nov 2012 11:54:11 -0700
    From: [email protected]
    To: [email protected]
    Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
    Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html.  Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4844309#4844309
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4844309#4844309. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • I have consolidate my folders related to the video I am in the progress of working on.  Premiere elements does not follow their new location.  How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

    I have consolidate my folders related to the video I am in the progress of working on.  Premiere elements does not follow their new location.  How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

    This is the Photoshop Elements forum, not the Premiere Elements forum, located here:
    https://forums.adobe.com/community/premiere_elements
    When you open the project, it should ask you where the first file is located. After you tell it where it is, it should be able to find the rest of them if they are located near the first one.  Then save the file.  If you move the files again, you will have to relink them again.

  • Capturing from Sony DCR in Premiere Elements 13 not possible?

    Premiere Elements does not find the device (SONY DCR-TRV120E PAL), although it is recognized in "Devices and Printers" as "AV/C Subunit / Sony DV Camcorder" (WIN 7) and the device is also recognized and capturing correctly under MS Movie Maker.        
    Thanks for any helpful advice!
    Oliver.

    Oliver
    Thanks for the reply.
    Hope you can use the workarounds suggested in the Adobe document.
    Are you within 30 days of purchase from Adobe direct on this one? If so, you can seek a refund/money back from Adobe.
    If you purchased from an authorized reseller, then you have to deal with the seller according to the sellers return/refund policy.
    If an Adobe online purchase, then Adobe Chat Orders should be able to take care of the refund details.
    Contact Customer Care
    Premiere Elements
    Membership, Account, Payment
    Payments, Invoices, Orders
    If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Best wishes
    ATR

  • Adobe premiere elements 11 not responding.

    Adobe premiere elements 11 says, "not responding" and asks me if I want to close the program. I have done this multiple times and nothing has worked. I am getting very frustrated and am not impressed by this program. What can I do to fix it?

    hunttofilmt
    Here is what I was like you to look at and determine if this workflow behaves any differently than the one that you are using now. I am assuming that you are having similar problems with Go Pro Hero 3's 960p @ 48 progressive frames per second and with the Canon's 1080p @ 24 progressive frames per second.
    Let us confine these initial tests to the Canon 1080p24, for now to avoid any complications of editing 960p48 in Premiere Elements.
    1. Open Premiere Elements 11 and go to File Menu/New/Project and set the project preset to
    NTSC
    DSLR
    1080p
    DSLR 1080p24
    or
    PAL
    DSLR
    1080p
    DSLR 1080p24
    depending on whether you have a NTSC or PAL install for your Premiere Elements 11.
    Before you exit the new project dialog, be sure to put a check mark next to Force Selected Project Settings on this Project.
    2. Import your 1080p24 into the project using Add Media/Files and Folder/Project Assets.
    3. In Project Assets, double click the file there to open the Preview Window and proceed to trim your video.
    Here is a description of the process from my blog post. Please cross check what you are doing with the steps that I used in the blog post demo.
    http://www.atr935.blogspot.com/2013/06/pe11-project-assets-organization-for.html
    If that is not successful, then stop and let us know.
    If that is successful, then let us look at the 960p48...there is an atypical format for Premiere Elements. Here we are going to set the project preset manually as in the case with the Canon, but here we are going to use the project preset of:
    NTSC
    DV
    Standard
    or
    PAL
    DV
    Standard
    depending on whether you have a NTSC or PAL install for your Premiere Elements 11.
    Before you exit the new project dialog, be sure to have a check mark next to Force Selected Project Setting for this Project.
    Then continue with the import and trimming of the video in the Preview Window as you did with the 1080p24 footage.
    Looking forward to your results.
    Thanks.
    ATR
    Add On....By the way, how is your external hard drive formatted NTFS or FAT32? Depending on the results from the above mini tests, please look at importing/trimming one of your 1080p24 in the 1080p24 project but import the 1080p24 from a computer desktop save location instead of the external hard drive.

  • Adobe premiere elements 9 not editing

    This is my second attempt to post (my last one a little while ago didn't appear).
    I have bought the above package mainly to edit some club videos.  It is driving me mad.
    I have a Sony Viao
    Vista Home Premium
    Service pack 2
    Intel Core DUO CPU
    2.00 GB Ram
    32-bit
    I have imported a video from my comcorder to the PC via ION EZ Converter.  The video is stored as a .mpg file.
    When I open up organiser the thumbnail is there.
    The first time I opened organiser I somehow managed to drag the video to the left side of the screen and got a timeline but when I started it up I got sound but no picture.  However, now when I open up organiser and go into EDIT, aand try to drag across I get automatically sent into video effects and can't go back!
    I was told that the problem may be due to incorrect codecs and I have downloaded K-LITE MEGA Codec but that doesn't seem to have helped.
    Before I did this I also got a message in elements
    "we have detected an incompatible display driver. To get a better and faster playback performance please update your display driver.
    Display driver details: NVIDIA Corporation - GeForce 8400M G7/PCI/SSE2 2.1.1"
    Help
    Really frustrated
    Graham WT

    Thanks Barbara
    I found it also and I''ve put an entry there too.
    Graham
    Date: Tue, 18 Jan 2011 16:42:16 -0700
    From: [email protected]
    To: [email protected]
    Subject: Adobe premiere elements 9 not editing
    Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
    http://forums.adobe.com/community/premiere_elements
    You'll probably get more help with this if you post over there, where more people are working with video. Good luck!
    >

  • Premiere Elements 9 not responding

    When the software starts to generate a peak file it get up to 99% then the software stops responding. Dell xps 8300,5.9 window experence index,processor intel r core tm i7-2600 [email protected] ghz, installed memory ram 8 gb, system type 64 bit opetating system,amd radeon hd 6450 1gb ddr3.
    Sometime it will freeze when I can get film to editing stage and workingon it. Need Help very frustrated.

    Well I tried my new Sony hd camera and everything seams to work, but now my
    photoshop 9 stops responding??
    In a message dated 10/4/2011 3:59:45 P.M. Eastern Daylight Time, 
    [email protected] writes:
    Re:  Premiere Elements 9 not responding
    created by Bill Hunt (http://forums.adobe.com/people/the_wine_snob)  in 
    Premiere Elements - View the full  discussion
    (http://forums.adobe.com/message/3953796#3953796)

  • Premiere Elements 9 not loading the workkspace or projects

    Hi, I am new to the forum.
    Have recently pruchased Premiere Elements 9 along with Photoshop Elements 9 and installed. PE9 works perfectly. Premiere Elements worked once but since then will not load the Workspace or a Project. Have uninstalled and re-installed in various modes as suggested by Adobe Support to no avail. Have downloaded the Trial Version also and this also will not load a workspace. Have 2 conmputers, a Desktop and a Laptop and as far as I am aware they are both up to date but perhaps I am not computer literate enough to know.  Adobe Support suggest I try the forum so perhaps they are as confused as I am. Any help out there.

    Bill
    Many thanks for your advice over the last few days.
    I use both a Laptop and a Desktop, but all my video editing is done on my
    Laptop. This allows me to take my projects with me when at my Caravan or to
    the video club that I am a member of.
    The problem appears to be that on my Laptop my HDD capacity is only 100GB
    and my free space is only 15GB even without installing Premiere Elements 9.
    All my files are stored on my external HDD and its drive letter is set at G:
    Itr's capacity is 700GB with currently 522GB free space. I delete all files
    after completing a project and defragment
    I also wanted to instal Premiere Elements 9 on my desktop but the HDD
    Capacity on C: Drive is only 60GB with 14 GB free space and on the D: drive
    again it is only 60GB with free space of 44GB.
    I think your advice suggests that I need new computers?
    Regards
    Frank
    Frank,
    I do not recall if you have a laptop, or desktop computer, but if the
    latter, adding another, physical HDD (Hard Disk Drive) is quite easy, and
    inexpensive.
    With SATA HDD's, when one gets to about 70% of capacity, they begin to slow
    down. At 90%, the slowdown is quite noticeable, regarding the I/O
    performance. Near 100%, drive failure is common.
    The general recommended amount of defragmented free space is 20 - 30 GB, and
    I recommend around 40 - 60 GB, to allow the drive some headroom to work with
    the large working files, necessary in video-editing. This is above the Video
    Assets, and the output AV files.
    An external HDD is very useful when editing, but some considerations must be
    made. A USB external is good for archiving, but little else. That connection
    is very slow, and many users also experience read/write errors, when trying
    to edit to/from those. In severe cases, this has resulted in the total loss
    of all data on those USB externals. FW-400 is more stable, albeit still very
    slow. FW-800 has worked very well for me, and eSATA is even better,
    providing real-world performance akin to internal SATA HDD's.
    If editing to/from the FireWire, or eSATA external, one should set its drive
    letter permanently in the OS of the computer, so that it always appears as
    the same drive letter.
    Good luck,
    Hunt

  • Elements does not recognise prel file

    I saved a project to DVD (photos with background music) Elements does not recognise "prel" file when trying to reload project. How do i open file in Premiere Elements 10

    Chris (Herbie53)
    There was no Premiere Elements 5 and 6. The version numbers went 1, 2, 3, 4, 7, 8, 9, 10, 11, 12 (latest) So you probably use Premiere Elements 4 or maybe 7 on probably Windows 32 bit XP or Vista.
    Case 1. (Here we assume that you have the project.prel file (project) saved to a DVD disc as data disc.)
    Even if you had saved that older Premiere Elements project file (project.prel) along with copies of the media that went into it, it is still questionable whether that old project.prel could be opened in Premiere Elements 12. But, assuming that the media was still connected to it (which it probably is not), you could try by right clicking the project.prel file and selecting Open With Premiere Elements 12. Have you gone that route, and the project would not open or you were greeted by "Where is the file...?" messages.
    Case 2. (Here we assume that, when you were using the the older program, you took the project Timeline to DVD-VIDEO on DVD disc...this is not the project.prel file, but an export of it.)
    In this situation, if you put your DVD disc in the burner tray and explored it, you would see two folders, one named OpenDVD and another named VIDEO_TS. This is your best case scenario. If this is the case.....
    a. Put your DVD disc in the burner tray.
    b. Open Premiere Elements 12 Expert workspace. Go to File Menu/New/Project and Change Settings.
    In Change Settings, set the project preset for either NTSC DV Standard or NTSC DV Widescreen. For now, we will assume NTSC DV Standard. Then, before you exit that area, in the last dialog that you see (new project dialog), make sure you have a check mark next to "Force Selected Project Setting on This Project".
    c. Next, back in the Premiere Elements 12 Expert workspace, use Add Media/DVD Camera or Computer Drive/Video Importer where you will select video files from the VIDEO_TS Folder to bring into the Premiere Elements 12 project. You will have to redo the menu in 12. The video files that you want from the VIDEO_TS Folder typically start with VTS_01_1.VOB and continue in series which can be detailed later.
    Goal right now is to sort through the details so that we are in sync on what you have in order to enable us to be confident about the troubleshooting strategy.
    We will be watching for your comments and results.
    Thanks.
    ATR
    Add On.....The classical recommendation has always been to complete a project in the program in which it was created. But let us see what can be done here.

  • Premiere Elements 10 - Export to AVCHD files?

    Since the demo isn't available yet; does anyone know if I can export AVCHD directly to .mts or .m2ts files?  I might be interested in picking this up for $99 but I cannot demo it yet.  Also, what bitrate can I export to?
    For example, my .mts files are 1920x1080 24p @ 24 megabit.  Would love to export in the same quality.
    Lastly, does anyone know if Elements 10 does anything with the subtitles (my camera keeps the time/date stored within the .mts file as a subtitle).
    Thanks,
    Shawn

    Yes, the program can create M2T files at 25 mbps, so you should see no loss of quality whatsoever if you've properly set up your project to match your AVCHD specs.
    However, Premiere Elements does not read metadata like time/date, etc.
    Are you sure the demo isn't available? It should be.

  • How do I get premiere elements 13 to read the video of my .mov files?

    I am working on a PC.  How do I get premiere elements 13 to read the video of my .mov files? I hear the audio but don't see any video.Thank you.

    phyllism
    Thanks for the reply. Glad that QuickTime install resolved the Premiere Elements 13/13.1 video playback problem.
    When you double click any of the thumbnails for your .mov file in the Elements Organizer 13/13.1, does the Elements Organizer 13/13.1's player open to play back the .mov file contents for both video and audio?
    You wrote
    in the browser, the preview is an audio file, not a QT preview.
    I was not sure if you were just going by what appears in the thumbnail, namely film strip with music note, or whether you had gone through the actual playback there. In the Apple Pro Res footage that I have, I get the same thumbnails that you are seeing for Windows Explorer. In Elements Organizer 13/13.1, the thumbnail for my Apple Pro Res file is just a film strip on gray.
    I think what you are seeing is "normal" for the situation. But, please verify your observation with 13 updated to 13.1 if you have not done that already.
    Thanks.
    ATR

  • Adobe Premiere Elements does not open after installation

    Hello,
    I have written before last week. I have bought Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
    I had a trial version of Photoshop Elements 11 and with the code I could access the full version.
    However Premiere Elements did not open after installation. I did not had a trial version so I first downloaded the full program. I went through the whole installation process and everything seemed ok, no error messages. But when I tried to open Adobe Premiere Elements after restarting the computer it did not open at all. Nothing happened.
    I have de-installed and re-installed the program for a couple of times over and over again but with not result. Also tried to download the trial version first and also this didn't work. I checked my Quicktime and updated to the latest version.
    I use a Windows laptop: Asus Intel Core i5-2430M, 2,4 GHz
    I hope you can help me out!
    Thanks!
    Inge

    Yes I saw it but PSE (refers to Photo Shop Elements??) and I have trouble with Premiere Elements..(so the video program)
    The Photoshop Elements worked.
    I am not sure what to do here also the link at your reply "working with your operation system tools" didn't work..(got the "broken link error")
    thanks
    Inge

Maybe you are looking for

  • ITunes shows files adding--but then they're not in the library

    I have all the music from my old computer & old iTunes in a "Songs" folder on my desktop (courtesy of YamiPod). Per the instructions, I went to "Add Folder to Library" in iTunes and selected the Songs folder, and iTunes appeared to copy all the files

  • URL error while excuting web dynpro application for file upload  in IP

    The following error text was processed in the system DB1 : WebDynpro Exception: ICF service node for application /sap/public/bc does not exist The termination type was: RABAX_STATE The ABAP call stack was: Method: RAISE of program CX_WD_GENERAL======

  • Itunes - iphone - failing to transfer previously deleted albums.  Why?

    Iphone 4.  Itunes 10. Mac OS X. I transfer an album to my iphone via itunes. I disconnect my iphone from my computer properly. I delete the album from my phone - via my phone.  Why?  I'm working on an album and I've realised a few tracks are not the

  • RFEULIST CZ - No. of tax-relevant docs

    Hi all, In TC RFEULIST (prg. RFASLD15, EU Sales & Purchases list for CZ, PL, HU) there is a column "No. Docs" in the report (field NO_OF_DOCUMENT). This is... Number of Tax-Relevant Documents Specifies the number of documents that the report has sele

  • [svn:bz-trunk] 17219: Fixed typographical error in HTML text.

    Revision: 17219 Revision: 17219 Author:   [email protected] Date:     2010-08-06 13:19:20 -0700 (Fri, 06 Aug 2010) Log Message: Fixed typographical error in HTML text. Modified Paths:     blazeds/trunk/apps/samples/testdrive.htm