Premiere Elements not starting
Hi
I purchased (and starting to get some serieus regrets) premiere elements 9.0 and running it on WIN7 x64
When I start it the welcome screen starts, when I chose New Project it tries to launch Premiere, but it stalls first for a long time at
the stage of ExporterQuickTimeHost.prm it takes a really long time and then the welcome screen looks again like I never clicked anything.
If I now click again on New Project , the welcome screen disappears completely.
I read some stuff about GPU settings and all, but I never get to that stage. Since I bought PE9 one week ago I never got to stage of even seeing the damned program!!
I noticed that 2 processes are started
Adobe premier elements.exe
and
Adobe premier elements 9.exe
They keep running, but there is no GUI
I updated the graphics drivers to the latest, I updated Quicktime to the latest, my WIN7 is fully up to date with the latest updates....
HELP!!!!!!!!!!! I'M GETTING REALY FRUSTRATED!!! WHy is there no LOG anywhere to be found!?!?!?!
this is my system:
Number of cores 4 (max 8)
Number of threads 8 (max 16)
Name Intel Core i7 720QM
Codename Clarksfield
Specification Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
Package (platform ID) Socket 989 rPGA (0x4)
CPUID 6.E.5
Extended CPUID 6.1E
Core Stepping B1
Technology 45 nm
Core Speed 2376.5 MHz
Multiplier x FSB 18.0 x 132.0 MHz
Rated Bus speed 2112.5 MHz
Stock frequency 1600 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 6 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
Turbo Mode supported, enabled
Max turbo frequency 2800 MHz
Max non-turbo ratio 12x
Max turbo ratio 21x
Max efficiency ratio 7x
TDP Limit 45 Watts
TDC Limit 37 Amps
Core TDP 37 Watts
Uncore TDP 8 Watts
Power @ 7x 15 Watts
Power @ 8x 18 Watts
Power @ 9x 23 Watts
Power @ 10x 29 Watts
Power @ 11x 36 Watts
Power @ 12x 45 Watts
Max bus number 63
Attached device PCI device at bus 63, device 2, function 1
Attached device PCI device at bus 63, device 3, function 4
Attached device PCI device at bus 63, device 2, function 1
Chipset
Northbridge Intel DMI Host Bridge rev. 11
Southbridge Intel PM55 rev. 05
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 4096 MBytes
Channels Dual
Memory Frequency 528.1 MHz (2:8)
CAS# latency (CL) 7.0
RAS# to CAS# delay (tRCD) 7
RAS# Precharge (tRP) 7
Cycle Time (tRAS) 20
Row Refresh Cycle Time (tRFC) 59
Command Rate (CR) 1T
Uncore Frequency 1980.4 MHz
Memory SPD
DIMM # 1
SMBus address 0x50
Memory type DDR3
Module format SO-DIMM
Manufacturer (ID) Samsung (CE00000000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number M471B5673EH1-CF8
Serial number 617BF7E1
Manufacturing date Week 40/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz
DIMM # 2
SMBus address 0x52
Memory type DDR3
Module format SO-DIMM
Manufacturer (ID) Samsung (CE00000000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number M471B5673EH1-CF8
Serial number 617BF77F
Manufacturing date Week 40/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz
Graphic APIs
API NVIDIA I/O
API NVIDIA NVAPI
Display Adapters
Display adapter 0
Name NVIDIA GeForce GT 230M
Revision A2
Codename GT216
Technology 40 nm
Memory size 1024 MB
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x103C)
Model ID 0x0A28 (0x363C)
Performance Level Default
Core clock 135.0 MHz
Shader clock 270.0 MHz
Memory clock 135.0 MHz
Performance Level 2D Desktop
Core clock 405.0 MHz
Shader clock 810.0 MHz
Memory clock 324.0 MHz
Performance Level 3D Applications
Core clock 500.0 MHz
Shader clock 1100.0 MHz
Memory clock 790.0 MHz
If you can get it working in diagnostic mode, try adding the various items back. Either do this one at a time or by halves.
Halves - say you have twenty items loading:
add back half (ten) and see if it still works.
If it does then the problem is in the half you removed.
If it doesn't then the problems is in the half you left starting.
If it does (2) then add back half (five) and see if it still works. Repeat the halving until you get to the last item - that should be the problem one.
If it doesn't (3) then take out another half (five) and see if it now works. Repeat the halving until you get to the last item - that should be the problem one.
Cheers,
Neale
Insanity is hereditary, you get it from your children
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When starting, it reports Organiser Database missing or corrupt. When trying to create a new database, Adobe crashes and ends.
Any suggestions?Hi AT,
You mentioning the psa.prf file helped me in googling the steps you mentioned for other users on the forum, so thanks for that.
Also your direct download link was helpful, as the package is not able to update from the help/update function.
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Verzonden met Windows Mail
Van: A.T. Romano
Verzonden: woensdag 24 december 2014 23:58
Aan: Henk Thomassen
Premiere Elements not working
created by A.T. Romano in Premiere Elements - View the full discussion
HenkThomassen
Great news. Great job in working through the details to get to the solution.
I was waiting for more information from you so that I could give you version specific information on the how to.
But you seemed to have found the paths needed without supplemental instructions.
The two major troubleshooting tools that I would use when the Elements Organizer is involved
a. delete the psa.prf file
and/or
b. create a new catalog.
Best wishes as you move forward in your Premiere Elements 9.0/9.0.1 projects.
By the way, if you are not working from the 9.0.1 Update, good idea to do that.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
You can do that update with the program closed....do not bother with Help Menu/Update for this update. Use the link instead.
ATR
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Premiere Elements 12: start application problem - an incompatible display driver massage
Premiere Elements 12: start application problem - "an incompatible display driver" massage
I did everything what I could find online forums. (Except messing with BIOS settings)
- Updated video cards drivers
- Set to “High-Performance GPU” in Catalasyt for application exe and gpusniff.exe
- Added “run as administrator” privileges
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My laptop specification:
Product name: HP Pavilion dv6 Notebook PC
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
System memory: 8GB
Memory slot 1: 4GB SODIMM Samsung 1333MHz
Memory slot 2: 4GB SODIMM Samsung 1333MHz
Windows 7 Professional 64-bit Service Pack 1
Intel(R) HD Graphics Family 8.882.2.3000 (30/09/2011)
Radeon (TM) HD 6770M 8.882.2.3000 (30/09/2011) (newer updates are not available)
please help...cmbishop82
Did you go through the drill
a. video card driver version up to date according to the manufacturer of the video card
b. if so, deletion of the BadDrivers.txt file....for Premiere Elements 12 in Windows 7, 8, or 8.1 64 bit, the path is:
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file for version 12. The BadDrivers.txt file is a file in this Premiere Elements Folder which also contains folders. You do not want anything in those folders. All you want is the BadDrivers.txt file in the Premiere Elements Folder.
Make sure that you have Folder Option Show Hidden Files, Folders, and Drives active so you can see that complete path.
The rationale for the being of the BadDrivers.txt file has its origins in post 10 of the following older thread
http://forums.adobe.com/message/3177024
When you get the display card error message, is it before you import media into the project? And, when you get the message, does the program allow you to continue by pressing a Continue Button or are you stopped from going further?
ATR -
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Met vriedelijke groet "Vriefoto".Helaas zijn er maar weinig mensen hier op het forum die Nederlands lezen.
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Please let me know how to fix this problem because it is HIGHLY IMPORTANT to start using it today. We start our programme today and we expected to use this programme already now!!!!!!
Thank you in advance,
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Thanks for posting Adobe forums.
Please provide following information :
What is the Graphics Card installed on the system ?
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
How much Ram do you have ?
Do you use any external Hard Drive ?
Are you using security software e.g. Norton, etc
Regards,
Sandeep -
Premiere Elements 11 start up error - Windows 7, 64 bit
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In cases, such as these, I try to look for variables, in hopes of explaining the changes.
As most users have their OS Updates set to fully automatic, those are installed, fairly frequently (depending on OS, and version), and usually without any knowledge of the user.
However, the failures of video drivers seem to come after several OS Updates have been issued. MS just issued many for XP-Pro and Win7 (do not know about Win8), and we then see an increase in video driver issues. For users who employ their particular Adobe programs often, most video driver issues come immediately after Windows Updates (though not ALL Windows Updates).
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Adobe Premiere Elements 12 start up problem.
I just purchased and installed Adobe Premiere Elements 12. I have a new pc with windows 8.1. Premiere required that I run the program as an administrator (???). So I ran it as administrator and it starts up, but then immediately closes itself.
mattjay84
Thanks for the update on the issue details.
Bottom line: I am suspecting an Open With directive problem.
Details.....
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In the Welcome Screen can you then select Video Editor followed by New Project to open a new project?
b. Can you open the program and a new project by double clicking on the Adobe Premiere Elements 12.exe or Adobe Premiere Elements.exe found
Local Disk C
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Please review and consider.
Looking forward to your follow up.
Thanks.
ATR -
Installation Adobe Premiere Elements not working
I'm trying to install the Adobe Premiere Elements 13 but it's not working. I downloaded the file for the trial version, after downloading i also had to download something called Akamai netsession Client ? I dont know what it is, but i installed it as well. But everytime i want to open the setup it says that an error occurred. I cannot open adobe premiere elements, what should i do? i did the installation 4 times now, it's still not working
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I bought Premiere Elements about a week ago. I installed it, opened and used it. Now, not but a week later, it will not open. I have a computer running Windows 8, I have no clue why it won't open. I uninstalled and re-installed it will no luck. Tried contacting Adobe support and was disconected after a hour and a half of waiting... Please help! I need it for my school project!
Thanks!I tried, that didn't work... It stops the process of opening once it hits here.
After that it pops this up. -
Premiere elements not accepting video from my iphone 4s
Hi.
can't get my iphone 4s video into adobe premiere elements 10. won't accept it.Hi.
Sure appreciate your interest and assistance.
You asked: “When you saved in Elements before what was the free space amount at the save location designated....and now what is
the free external hard drive space when you designate it as the save location for your Premiere Elements saves?”
I never designate the external hard drive as the save location. It makes a copy automatically.
Also, you mention investigating “drive speeds.” I didn’t think the external hard drive has a drive speed (?).
If it does, would that mean the external hard drive is somehow helping the desktop internal hard drive?
I’m not sure what you mean when you say: (With the plug in and out external hard drive situation), periodically check the drive letter of the external hard drive to assure
that it is not changing. That could cause some media disconnect issues for your projects if the projects source media are
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Let me know.
thanks.
Robert Panush -
I have many photos in my files and computers; most of them are visible in Premiere elements Organizer, but I can't edit them or pull out individual ones. Often cannot open a photos that comes in an email. I don't use videos; I just want to edit my photos.
Did I buy the wrong program?Hi
Premiere Elements is a video editor not a photo editor. This is why you cannot edit your photos.
The organiser is for both Photoshop (photographic editor) and Premiere (video editor) elements. This is for managing your photo and video library.
I hope this helps. -
Can Premiere Elements NOT re-encode a video file
I want to take 200 HD camcorder files and put them on a Blu-ray disc with a basic menu structure.
I know Premiere Elements can do the menu structure. My question: Is it able to use the video files without re-encoding them? (The source files are 1280x720, H.264/AVC, 29.97fps.) I can't test this using the trial version because it watermarks the video.
If PE can't do it, am I overlooking some simple way of doing Blu-ray menus using the Creative Suite products? I have used Premiere Pro and Encore to author BDs, but that involved setting up every element of the menu structure by hand.OC Photoworx
Although I cannot give you first hand workings of Premiere Pro CC because I do not use the program (I am strictly an Elements Windows user),
I offer the following Adobe documentation that I found online for Premiere Pro CC features that you seek and that Premiere Elements does not have.
Smart Rendering
https://helpx.adobe.com/premiere-pro/using/smart-rendering.html
CUDA (which Premiere Elements has not supported)
Adobe Premiere Pro CC - Faster Video Editing | NVIDIA
and for a comparison of Premiere Elements vs Premiere Pro CC Disc Menus and burn to Disk..
Premiere Elements (which you probably are fully aware of)
Adobe Premiere Elements Help | Sharing to DVD or Blu-ray Disc.
Premiere Pro's Disc Menus and Burn to Disk
Using Premiere Pro CC & Encore CS6 for Bluray, DVD, and Interactive Video for iPad,ATV, and Mobile HD | DAVTechTable | A…
Adobe Encore * Creating menus
Best wishes with whatever you video editing decisions are.
ATR -
Premiere Pro CC is not even starting up. I very recently purchased the CC annual subscription and all the other apps are working fine except for premiere pro. It just wouldn't start up. A window comes up saying "Premiere pro has stopped working. Windows is checking for solutions". I have tried installing and uninstalling the app again and then tried quitting and signing out of creative cloud. Nothing seems to be working.
I am working on a Dell mobile workstation (m6700) with i7-3840qm processor, NVDIA Quadro k3000m 2gb graphics card and 8 gb of RAM.Hi jeaks,
Thanks for contacting adobe forums,
Please go to the following location:
C:/program files/Adobe/Adobe Premiere Pro CC
1.Find the Adobe Premiere Pro.exe
2.right click on this file
3.Go to compatibility tab
4.Check the box Run as , Choose Windows 7 in the drop down box
5.hit apply and OK.
now
1.Find GPUsniffer.exe in the same folder
2.right click on this file
3.Go to compatibility tab
4.Check the box Run as , Choose Windows 7 in the drop down box
5.hit apply and OK.
If this does not work, try to download the latest driver for the Nvidia Card from here
Please update of it works out or not.
Happy Editing,
Sandeep -
Premiere Pro not starting up/Crashing on launch.
Hello,
I keep having Premiere Pro CS6 and it keeps crashing every time on start up. This just started randomly today and I have done no changes to my PC in anyway and gives me this as the 'Problem Details'
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: dvamarshal.dll
Fault Module Version: 7.2.1.4
Fault Module Timestamp: 52ae9790
Exception Code: c0000005
Exception Offset: 000000000000aa59
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1ef8
Additional Information 2: 1ef85c0568694c37a496679930350233
Additional Information 3: baac
Additional Information 4: baac23f2a22564c5ed3f3c4d66fbcb9b
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Now let me tell you what I HAVE done. I have restarted my PC, I have updated all of my drivers, checked my BIOS and disabled anything my intergrated card may have been doing somehow, and I have reinstalled Premiere Pro CS6 and I even uninstalled it and tried Premiere Pro CC with the same issue and spill of details basically.
I would love some knowledge on this, I'm sure there are many of your who have to have edits done within a certain amount of time and it is worrisome.
Thanks in advance!I tried this and I'm sad to say it hasn't worked. Premiere pro still will not open but Photoshop and Flash continue to open up correctly.
Does the line:
Fault Module Name:
dvamarshal.dll
Have anything to do with it? I know it's a .dll file instead of the Premiere folders, but beyond that I do not know much.
Thanks! -
Premiere elements does not start
i use Adobe Photoshop Elements and Adobe Premiere Elements.
Premiere wil not start up any more.
plese help
juul18Juul18 have you removed and reinstalled the software? If so did you receive any installation errors? Please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you locate to this discussion.
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