Premiere Elements with AMD-Prozessor without SSE2?

Gibt eine Version von Premiere Elements, die mit einem AMD-Prozessor ohne SSE2 arbeitet?
english: exist a verson of Premiere Elemtns, wich is working with AMD-processor without SSE2

I am sorry Christian.w but the current version offered by Adobe does have this requirement. You can find the current system requirements at http://www.adobe.com/products/premiere-elements/tech-specs.html. This has been a requirement for several versions.

Similar Messages

How do i install adobe premiere elements 12 onto laptop without a cd drive

Hi I am needing help installing Premiere Elements 12 onto my new laptop without a CD Drive.

longhorn
What computer operating system is your Premiere Elements 12 going to run on? After you install 12, please do not forget to install the 12.1 Update using an opened project's Help Menu/Update.
An external DVD CD burner is relatively inexpensive and could be a worthwhile addition to your computer resources as n2deep suggests.
If you have any problems with the download of installation files as per John's suggested route, please consider the following web site as the source
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
Major thought for this route, you need to read and carry out carefully the "Note: Very Important Instructions" on the web page in order to avoid an Access Denied message.
These are Adobe tryout files into which you can insert your purchased serial number during installation.
Please review and consider and then, when you have the time, update us on your progress.
Thank you.
ATR

Unable to install premiere element with student activation code?

I bought my student premiere element and photoshop combo pkg in October 2014. When I got home I could not install the program permanently without waiting for Adobe to accept my student ID and provide a serial number to install both. I received it but did not use my paid copy right away. Instead I used the schools. Now I am trying to install it (again, first one I deleted today) but no matter what I do it will not accept my 16 digit serial number. I have been working on this since 8 pm last night. Adobe would not answer on line. Today I went back to Best Buy they couldn't help me, but tried their best. The Geek Squad guy said I should contact Adobe. I have been waiting on hold for 30 minutes. I NEED TO GET THIS DOWNLOADED FOR A SCHOOL PROJECT. Any advice?

Marilyns6335817 I am sorry you are facing difficulty locating your serial number. If it is registered then your serial number will be available under your account at http://www.adobe.com/. For additional details please see http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If you have not redeemed your redemption code then please see Redemption Code Help for information on how to redeem the redemption code. The serial number will be registered to your account as part of the redemption process.

Hi, how can I make titles in premiere elements with coloured schadows????????

Hi, how can I make titles with coloured schadows in premiere elements????????

narrowcaster47
What version of Premiere Elements are you using and on what computer operating system is it running?
Are you looking for text whose fill is a 4- color gradient instead of a solid color. Or something else, like text whose fill is a still or video?
Answers are in the details. So, please, more details so I can fine tune a reply to your question.
Thank you.
ATR

Install premiere elements with serial number

I purchased photoshop elements 13 and premiere elements bundle. Was able to download photoshop elements but cannot find anywhere to download premiere elements. I have the serial number for the purchase. Anyone know where to find the place to download the program, not the trial?

If you download the trial you can use the serial number from your purchase to activate it to full use. There is no difference between trial and full version except for the time limit on the trial.

Installing Premiere Elements with faulty cd drive

Hi
I have just purchased Premiere Elements 11 CD and since discovered my CD drive is not working. Is it still possible to install some how, for example can I download a version and use the serial number from my my CD?
Thanks

Download the Trial version from the Adobe website and enter your serial number to convert it to a full version.

Using premiere elements with mac photo library

how does premiere elements access/utilize my existing library? does it create a new library within premiere elements? is premiere elements a plug in editor that can be accessed from my library inspector? do I have to leave the aperature library , post a photo in elements then use elements to work on the photo?

Does this duplicate the files on my hard drive and use up disc space? I am not doing too many movies mostly photos in iPhoto and the shared library in Aperature. Why use iMovie?

Adobe premiere elements 12 with diamond vc500 one touch video capture device.

Adobe premiere elements 12 and using Diamond vc500 one touch video capture device.
AVI files will not load into Adobe premiere elements 12.
I bought what I thought were the two best software and capture devices.
I am archiving old VHS tapes and using Diamond vc500 capture software called EZ grabber. I thought the best archiving format would be AVI files. As I just started this project. I am willing to do what is needed.
That even being, going and buy another capture device that being for a VCR to PC using a USB are even a Video card.
EZ grabber software ask you to record in what format. I picked AVI. There is DVD - SVCD - VCD - MPG4. I want to archive then go back and edit. The DVD or SVCD format, is that not the same as mpeg 2?
You and I know the drill. Saving in what long term archive format and that dare thing about video compression and losing quality of the videos. Its all a nightmare.
Once again I am willing to buy another capture device for a VCR that will work with Adobe premiere elements 12.
Help please with long term archiving format and capture device.
Thanks

The answer is B.
Capturing the VHS content to computer (via the Diamond vc500 and USB connection and EZ grabber) to obtain an .avi file on your computer and then trying to import that into Premiere Elements with its Add Media/Files and Folders?
When I do that, the Adobe premiere elements 12 crashes or only loads a 2 mins of video.
The firewire connection device "Canopus" product sounds great. But I really don't want to spend that much on my home videos. My PC does not have a Firewire connection. So add a new card for that and the Canopus product. I could just pay someone to do my VHS tapes.
Diamond vc500 $35
Adobe premiere elements 12 $65
Firewire card $50 plus
Canopus $180
$330 is way too much for simple home VHS videos

Premiere Elements 11 + Windows 8 pro = slow timeline scrolling!

Hi!
I experience slow redraw of the timeline clips when I scroll,
which makes it very difficult, slow and unpleasant to edit!
This in nothing new to you all, as I have read in many posts about this problem!
And everyone is asking (below these posts) questions like:
"do you have the latest QuickTime codecs?" or "do you have the latest graphics drivers?"
or that our pc are slow or that we work with strange video formats or to change to no thumbnail in the clips or that its
the antivirus fault or whatever.
It is not all these!
As I have read:
-It can happen in many versions of Premiere Elements(maybe in all of them, I don't know)
-It can happen in both ATI/AMD and NVIDIA graphics cards
-It can happen in all hardware configurations CPU/motherboards
-It can happen in all windows versions and both 32/64 bit
So I am guessing it is not our fault.
Can Adobe finally fix this problem with an update? It's been so many versions until now!
please... Is it so difficult?
Can't the programmers see what are we talking about? Can't they fix the programme?
Before I bought Premiere Elements 11 I had the 9 version in windows 7(64bit)
The same problem, slow/laggy timeline redraw when moving back and forth.
The solution I found was to disable the Aero feature in windows 7!
And oh my god... the timeline then was so fast and smooth, I was so happy to edit!
So I compromised with that(disabling aero).
Recently I have upgrad the same PC to windows 8 pro(64 bit) AND bought Premiere Elements 11. (hoping for speed in every possible way!)
The slow timeline scrolling still happens in both PRE9 and in PRE11.
And guess what? in windows 8 pro you can't disable the "aero feature"!!!
You can only change some visual settings, and even if I disable all of them, nothing changes!
So are we really stuck with the laggy timeline scrolling in windows 8???
Premiere Elements 11 is so much faster in all other things (exept the timeline scrolling)
In the preview window for example. It can play really smooth, in real time WITHOUT render preview
some pretty difficult compositions I make! multiple layers, with greenbox and many other filter effects!
Which in Premiere Elements 9 (in the same PC) the preview play was very laggy!
(don't forget that with aero disabled in PE9(win7), same PC, same complicated compositions, timeline scrolling superfast!)
I think they made some pretty good graphic card use in the preview play in PRE11!
I present and edit a youtube show with Premiere Elements with demanding compositing and everyone thinks I use Premiere Pro CS
version or After Effects CS. But I don't, I want to be legal and I can't aford the prices of these applications
so I buy and use the Elements series which are very powerful as well, if you know what to do and HOW to do it!
See for youselves my show I posted today(in Greek, I am from Greece), which I edited in PRE11.(pefrect greenbox, perfect!)
http://youtu.be/HdKAKI6P8tU?hd=1&t=1m28s (open in a new window)
or move time to 1:28 from the below youtube video window.
But unfortunattely the timeline scrolling made my editing unpleasant and slow!
My question is: Will I, (now that I have upgraded to windows 8 pro 64bit) have to edit ALL my next shows/videos
with the slow/laggy timeline scrolling??? please tell me something to hope for...

I have an ATI/AMD FirePro v4800 1GB GDDR5 with the latest drivers for this card (8.982.8.3)
Is my video card not compatible?
this slow redraw of the timeline happened way before
and everytime a new driver version came up I had installed it but that didn't change anything.
Only with aero disabled I would enjoy a fast timeline scrolling in windows 7. (now, not possible in windows 8 pro)
Bill how can you explain this? Same video card and everytime with the SAME NEW drivers, aero on=slow timeline, aero off=fast timeline!
Is there some kind of a fix that we can always wait from our graphics card companies to include to new drivers??? (for how long???)
or maybe is it all up to Adobe and its own programme?
Are we all supposed to have old video display drivers?
Can someone make some kind of a poll for people who have this problem to vote to see where this problem apears, in which configurations, in which graphics cards? (assuming they have latest drivers)
so we all finally know what/where is the problem.
I love the premiere elements series and thats why I want this to be solved.

AVCHD 1080p50 not showing up in Premiere Elements 11

I have Premiere Elements 11, which, according to what I have read, supports editing 1080p50 (or 60 in NTSC). When I create a project it is not showing up in the list of available presets. See the available list below:
Checking the installation directories, I can see that the preset is actually installed on the computer. Screenshot below:
Comparing the two lists, all of the presets are available, except the 1080p 50. The preset has GUID 088bb726-9823-467e-b3b7-26f3703d4cf1, which is included in the Adobe Editing Modes.xml as EditingMode24, enabled on all platforms. I was going to attach both the preset and the editing modes xml to this question, but there doesn't seem to be a way to do that. They are both reasonably large files, so I am posting below only the definition of EditingMode24. I can post the contents of the preset as well, if required. I am on Windows 7 64bit.
<EditingMode24 Version="2">
<EditingMode.SupportedPlatforms Version="1">
<EditingMode.SupportedPlatformCount>1</EditingMode.SupportedPlatformCount>
<EditingMode.SupportedPlatform Version="1" Index="0">
<Second>true</Second>
<First>All</First>
</EditingMode.SupportedPlatform>
</EditingMode.SupportedPlatforms>
<EditingMode.IDs Version="1">
<EditingMode.IDCount>2</EditingMode.IDCount>
<EditingMode.ID Version="1" Index="0">
<Second>088bb726-9823-467e-b3b7-26f3703d4cf1</Second>
<First>All</First>
</EditingMode.ID>
</EditingMode.IDs>
<EditingMode.Names Version="1">
<EditingMode.NameCount>7</EditingMode.NameCount>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p Quadratpixel</Second>
<First>de_DE</First>
</EditingMode.Name>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p square pixel</Second>
<First>en_US</First>
</EditingMode.Name>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p píxeles cuadrados</Second>
<First>es_ES</First>
</EditingMode.Name>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p - Pixels carrés</Second>
<First>fr_FR</First>
</EditingMode.Name>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p pixel quadrati</Second>
<First>it_IT</First>
</EditingMode.Name>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p 正方形ピクセル</Second>
<First>ja_JP</First>
</EditingMode.Name>
<EditingMode.Name Version="1" Index="0">
<Second>AVCHD 1080p 정사각형 픽셀</Second>
<First>ko_KR</First>
</EditingMode.Name>
</EditingMode.Names>
<EditingMode.Players Version="1">
<EditingMode.PlayerCount>1</EditingMode.PlayerCount>
<EditingMode.Player Version="1" Index="0">
<Second>9728470B-5EE7-4e96-9921-630DEA0AF639</Second>
<First>All</First>
</EditingMode.Player>
</EditingMode.Players>
<EditingMode.Recorders Version="1">
<EditingMode.RecorderCount>2</EditingMode.RecorderCount>
<EditingMode.Recorder Version="1" Index="0">
<Second>7D3215DB-D698-4977-9602-7DC209B0D6B1</Second>
<First>Mac</First>
</EditingMode.Recorder>
<EditingMode.Recorder Version="1" Index="0">
<Second>AE351743-B529-451e-A2D4-9CCF1AD8D8B6</Second>
<First>Win</First>
</EditingMode.Recorder>
</EditingMode.Recorders>
<EditingMode.FrameRect1 Version="1">
<Width>1920</Width>
<Height>1080</Height>
</EditingMode.FrameRect1>
<EditingMode.FrameRect.Count>1</EditingMode.FrameRect.Count>
<EditingMode.FrameRate1 Version="1">
<Numerator>24000</Numerator>
<Denominator>1001</Denominator>
</EditingMode.FrameRate1>
<EditingMode.FrameRate2 Version="1">
<Numerator>30000</Numerator>
<Denominator>1001</Denominator>
</EditingMode.FrameRate2>
<EditingMode.FrameRate3 Version="1">
<Numerator>25</Numerator>
<Denominator>1</Denominator>
</EditingMode.FrameRate3>
<EditingMode.FrameRate.Count>3</EditingMode.FrameRate.Count>
<EditingMode.PAR1 Version="1">
<Numerator>1920</Numerator>
<Denominator>1920</Denominator>
</EditingMode.PAR1>
<EditingMode.PAR.Count>1</EditingMode.PAR.Count>
<EditingMode.FieldType1 Version="1">
<Value>0</Value>
</EditingMode.FieldType1>
<EditingMode.FieldType.Count>1</EditingMode.FieldType.Count>
</EditingMode24>
I have noticed that this editing mode does not have a frame rate of 50p, whereas some of the other EditingModes do. Is that what is causing the problem?
Any help with this is much appreciated.

VDOSurfer
Please excuse if the following has been brought up here or in the other thread that you referenced. I have been exploring and experimenting with this issue of the "Premiere Elements 11 Windows missing AVCHD 1080p50" that some users have run into and thought that I would post my findings here just in case.
A user in France reported the problem, same syndrome, PAL AVCHD 1080p50.sqpreset in the program files, but not showing up as a choice in Premiere Elements 11 new project dialog. Program installed with French as language. I received a copy of the file to study. Except for it having more preset choices than I did, the Notepad document was identical to what I had in my Premiere Elements 11 Windows. Without resorting to your downloadable version, I was able to correct the problem by removing all the descriptions from the "bad" document, copying the same section with seemingly identical script from the "good" document, and then pasting the latter into the "bad" document. Correcting the occasional typing errors in the document, example 1 920 and 080, and removal of several descriptions/languages that I did not have in my copy had no impact on the issue.
Right now the project presets that you have posted appear to be the answer to this problem until Adobe gets around to addressing it. As for those who would like the displayed readouts associated with the preset to agreed with the preset properties, I have posted the following at the other forum that I frequent. The response was addressed to the user in France who was great in follow up.
Here is more information on what was your Premiere Elements 11 Windows missing PAL AVCHD 1080p50 project preset.
If you want VDOSurfer’s PAL AVCHD 1080p50.sqpreset file as the replacement for the file that came with your Premiere Elements 11 Windows
a. to be included and displayed in the Premiere Elements 11 Windows new project dialog listings of choice
and
b. to have the descriptions (new project dialog as well as the Edit Menu/Project Settings) agree with the PAL AVCHD 1080p50.sqpreset file,
then you need to edit further the Notepad document for VDOSurfer’s PAL AVCHD 1080p50.sqpreset file in the following two places in the Notepad document.
1. Where you see
<EditingModeGUID.Win>d10b5335-ce74-4031-bc7c-79e8b73582ee</EditingModeGUID.Win>
<EditingModeGUID.Mac>d10b5335-ce74-4031-bc7c-79e8b73582ee</EditingModeGUID.Mac>
CHANGE TO
<EditingModeGUID.Win>088bb726-9823-467e-b3b7-26f3703d4cf1</EditingModeGUID.Win>
<EditingModeGUID.Mac>088bb726-9823-467e-b3b7-26f3703d4cf1</EditingModeGUID.Mac>
2. Where you see
<VideoFieldType>1</VideoFieldType>
CHANGE TO
<VideoFieldType>0</VideoFieldType>
Also, if you have a PAL AVCHD 1080p50 file, add it to the project, and drag it to the Timeline, you will now find the project will automatically set the project preset and that project preset and description will be for PAL AVCHD 1080p50 settings.
Also be aware that VDOSurfer’s download descriptions in some cases maintain certain references to the word interlaced, presumably because he edited a Notepad document for an interlaced project preset to get his progressive 1080p50 offering. But, I have found that they do not make a difference in arriving at the above. This aspect of his document can be edited further, replacing “interlaced” with “progressive” in each of the languages offered. But I do not see the purpose in the latter at this point.
There remains many unanswered questions in pin pointing the core of the issue of the missing AVCHD 1080p50 project preset run into by some users. Particularly frustrating is trying to find differences between the Notepad document for the situation that will not work with that which will. Often the documents look identical except for perhaps a 1 920 x 080 instead of a 1920 x 1080. But those typo errors do not answer the "whys" as far as I am concerned since correcting them does not correct the problem at hand.
Until Adobe gets around to clarifying and/or correcting the situation, the work of VDOSurfer, contributions of thers, and the few suggestions that I have made for seeing more appropriate display of settings should keep things moving along. Focus export settings.
ATR

Premiere Elements 8

Today Adobe announced the release of Premiere Elements 8.
For those interested in some of the new featuers in this exciting new release, I've created a new FAQ with a linked PDF of some screen shots and detailed discussions.
http://forums.adobe.com/thread/496335?tstart=0

It looks like this was intended for you after all.
So I will do a copy/paste
I would suggest to you that there should NOT be any problem opening a project .prel from an earlier version of Premiere Elements with Premiere Elements 8.
What I suspect may be the case is that you may be actually unsuccessfully trying to force a project .prel into another project .prel. That is to be expected. Check out the following to determine if this works for you.
I have Premiere Elements 2, 4, 7, and 8. I do not have version 3, so I used version 2 to obtain a saved project .prel. In addition, I archived that project so that I had a saved Project Archiver Copied Folder with that project .prel with all it’s source media.
First I went to the hard drive save location for the project t.prel (not archived version), right clicked it, and selected Open With, followed by Premiere Elements 8. The project .prel opened without problems.
Next I went to the hard drive save location for the project .prel (archived version), right clicked it, and selected Open With, followed by Premiere Elements 8. The project .prel opened without problems.
If the Premiere Elements 3 project prel really did not open in the later versions, you could have always exported it to DV AVI and brought the DV AVI export into Premiere Elements 8. But, there should be no need for that. Also, if you moved any of the source media for the Premiere Elements 3 project .prel after you saved it, you could be in for some reconnect issues which are a whole other matter.
I have not had a chance to try it, but I believe once you edit a project .prel from an earlier version in a later version, you cannot go back and edit that project .prel in the earlier version.
As I said in your very recent new post on the matter, check it out and see if this works for you in the various versions that you are using
ATR

Transcoding vob file to Adobe Premiere Elements

Summary: Seek for the VOB files to Adobe Premiere Elements
Workflow- Read on the article and you will learn how to import VOB
videos to Premiere Elements with smooth editing.
Q: VOB files will not make sound on Adobe Premiere Elements
“I have some VOBs that I would like to edit using Adobe Premiere
Elements and share on YouTube or other sites. My problems is that my
VOBs do not have sound on Adobe Premiere Elements 11. I’m very new at
this. I know it can be done. I just need some help to get me pointed in
the right direction.”
After collecting some VOB video clips, you may plan to transfer VOB
video to Adobe Premiere Elements, but it’s a bit of trouble. Premiere
Elements seems not be able to ingest the .vob files correctly like no
audio track. So, how to deal with VOB video in Adobe Premiere Elements?
Although Adobe claimed that Premiere Elements(7/8/9/10/11/12) offer
native VOB support, there are still some video, audio codec problems
while importing/editing VOB clips in Premiere Elements like the above
mentioned no sound. The best method to avoid any problems is to
transcode VOB into a Premiere Elements most compatible format like
MPEG-2.
If you looking for a solution for this problem likewise, check out Brorsoft Video Converter for Mac
which is entitled as a top VOB Converter for Mac users. It supports
encoding all VOB files to MPG so that you can easily import the VOB to
Adobe Premiere Elements for editing on Mac. This will help you import
the file correctly and saving the rendering time. What’s more, this Mac
VOB converter also offers the optimal preset files for Final Cut Pro,
iMovie, Avid Media Composer, FCE, Adobe Premier Pro and more to help you
solve the incompatibility problems in different NLE apps. To convert
VOB to Premiere on Windows(8), simple turn to Brorsoft Video Converter
to get the work done.
Below is a step-by-step guide on how to encode VOB to MPEG2
format for Premiere Elements editing with Mac OS X like Mavericks,
Mountain Lion, Lion.
Step 1: Download and install VOB to Premiere Elements Converter to your Mac. Then load your source movie to it.
Step 2: Click the format bar, and move mouse cursor to Adobe
Premiere/Sony Vegas --> MPEG-2(*.mpg) as output format. It is also
great for editing in Premiere Elements.
Step 3: The Mac VOB to Premiere Elements Converter
enables users to adjust audio and video settings before VOB to MPG
conversion. Click the “Settings” button and customize proper video/audio
parameters if necessary. Video size, bitrate and fame rate can be
adjusted as you like.
Step 4: Click "Convert" button to start converting VOB for Adobe Premiere Elements on Mac OS.
After a shot conversion, you will be able to import/load VOB videos
into Premiere Elements for editing without any video, audio issues.
Source:[quote] jacktellyoutipsforvideos.wordpress.com/2014/02/28/no-sound-when-importing-vob-to-premiere-elements-best-solution/ [/quote]

My guess is that these are 'Named User' licenses and not Concurrent licenses. That just means that every license has a single user and that users is expected to register. Did they just give you one DVD with the program and then 30 license keys? If so there is probably no way you will get around the registration process.

Premiere elements 9: editing of Projects not possible

I bougth a laptop with adobe premiere elements 9 installed. It worked very well until a crash of the hard drive.
I baught a new hard drive and installed all software on the new drive. Premiere elements 9 was insalled without any failure. It can be opened but I can not edit or create any project. Most of the menue items are shown gayed.
Can anyboy help?

rreekkuu
This is what I would like you to do to troubleshoot this issue....
Make sure that the issue exists with and without the antivirus and firewall(s) disabled. Then if that did not help...
Uninstall Premiere Elements 9 via the usual Control Panel route.
Do a free ccleaner run through (regular cleaner and registry cleaner parts)
https://www.piriform.com/ccleaner/download
Reinstall the program with antivirus and firewall(s) disabled.
Keep the program closed.
Download and install the 9.0.1 Update (Premiere Elements 9 remains closed while this is going on.)
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Reopen Premiere Elements 9.0/9.0.1, and open a new project in the Timeline workspace. So far so good or not? Hopefully, OK, but if not OK....
Delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
If is not going to help the present situation (that is just trying to install), but your 6 GB installed RAM is not a factor here since that Premiere Elements 9 or 9.0.1 is a 32 bit application running in a 32 or 64 bit application and as such has all the limitations of 32 bit system - maximum supported installed RAM = 4 GB of which typically 3.2 to 3.0 GB of that are available.
Please review and consider. Any questions or need clarification, please do not hesitate to ask.
Thanks.
ATR

Premiere Elements 11 stops responding at Exporter Quick Time Host.Bundle. Can this be fix?

I'm having a problem with my Premiere Elements 11 which has start happening recently. This problem occurs after I sucessfully open & close any of my projects in Premiere Elements 11. After closing Premiere and trying to go back on it when I want to use it again it stops responding when it reaches Exporter Quick Time Host.bundle. I have a OSX version 10.8.4 and QuickTime Player version 10.2. Does anyone know if this problem can be fix?

The footage that's in the project that I'm working on is from 2 different camcorders. One is a Sony DCR SR68 with the video format being MPEG-2 video, AC3 and its resolution being 720 x 480. The other camcorder is a Canon VIXIA HF R10 with the video format being AVCHD and its resolution being 1920 x 1080.
But here's the thing about the Canon camera. I got the videos from each other the camcorders into my computer by just copying the video files into a folder on my desktop. But here's the thing about the Canon camcorder, when I try to copy the videos from this camcorder I had to copy the whole folder which is named "PRIVATE" and the videos in this folder plays on the Quick Time Player.
When I started my project in Premiere Elements 11, I imported all the videos I copy into my computer into my project by going to Add Media > Files and Folders. The videos from Sony camcorder were mpg. and the videos from the Canon camcorder were mts.
I duplicated 2 of the videos from the "PRIVATE" folder by going into Quick Time Player > File > Duplicate. I imported these 2 videos into my project file the same way I did with the other videos. But I deleted the duplicated videos in my Project Asset panel yesterday when Premiere Elements was acting up.
Plus, my Premiere Elements 11 opens up without any stops/not responding because of this whole Exporter Quick Time Host.bundle after I restart my computer. I don't want to keep doing this since it's messing up my work flow. And that's what's going on.

Useable Premiere Elements 11 Serial Number

I bought Elements 11 and Premiere Elements 11 together last year from Amazon.com. When I tried to start Premiere on my old computer, it was taking forever, so I started and registered Elements 11. Because I bought them together in one box, I didn't realize I had to register Premiere Elements with a separate serial number. Now, I have a better computer and want to use Premiere Elements on it. I was able to recover my registered serial number for Elements 11, but while I have the disks, I can't find the original packaging with the serial number for Premiere Elements 11.
I realize it's my fault I misplaced the packaging. It's also at least partly my fault that I didn't realize the two disks were separate and needed two serial numbers needed to register. Still, Adobe support'a chat is unwilling to help me register this legitimately purchased product that I can prove I bought because I bought it from Amazon, which they say isn't an authorized seller.
Do I have any other recourse to register and use this legitimately purchased product?
Thanks for any help.
Tom

Thanks to all of you who responded. You should all work for Adobe because your customer relations skills are greater than those of the person I spoke to on chat about this issue.
Maybe I should have known, but i didn't have to know that I needed two serial numbers. Both programs installed just fine. I registered Elements the day I got it and established an Adobe ID and password. I had a previous version of Elements and don't remember if I established the password at the time I registered my first or second version.
Elements 11 ran very slowly on the old computer. I tried to start Premiere Elements but it ran even more slowly than Elements did and since I had no videos to edit, I abandoned the process, thinking one registration was all I needed and that I could return to Premiere Elements when I had some time and some video to edit. I didn't get to a registration screen on Premiere Elements and I figured one disk, one password. Maybe I should have known, but I didn't and as far as I got in the process, nothing explained it to me.
Next, and clearly my mistake, I misplaced the packaage with serial number information on it.
That was a year ago. This week, I got a new computer. I installed both programs. Again, no problem. I was able to recover the serial number for Elements 11 and register it on my new computer. The only painful part of that process was how long it took to get on chat with a representative who was helpful. Elements runs faster on my new computer, so I started Premiere Elements. It also runs faster on this computer, so I got to the registration screen and tried to register it using the serial number I had just recovered. Having reached the registration screen for Premiere Elements for the first time this week and tried to register it was when I discovered that I needed two serial numbers for one disk.
I'm trying not to disparage the second person I reached on chat, but he or she did suggest that I should return year-old software I've been using and no longer have the original package for to Amazon, since Amazon is not an authorized seller of Adobe products, and rebuy it from an authorized seller. Whether the person on chat was stupid, I can't say, but that answer certainly was. They said they were unable to help me because Amazon is an unauthorized seller. That does imply that I could be helped if I bought it from an authorized seller. Does buying from an authorized seller make a difference? If it does, how was I as a first-time customer supposed to know that it's bad to buy from the world's largest retailer?
Since chat person #2 implied the reason I couldn't be helped is that I bought from an unauthorized seller, that also implies I could be helped if I bought it from an authorized seller. I have the disk (and the Mac disk too) and can prove I didn't pirate it or even buy it used, so I hoped someone could help me to register Premiere Elements now that I have a computer that will at least let me start it and can get to the point where I know it needs to be registered under a second serial number I once had, but can no longer locate.
All three of you are telling me no. It makes me feel bad that there seems to be no way for me to recover from an error I made that I think was a reasonable error to make. However, all three of you told me no without condescending and in a much nicer tone than chat person #2 and all three of you responded quickly, unlike Adobe chat. So, I do feel good about coming here and thank all three of you for your time.

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