Premiere Elements Won't Start for a Particular User

If I try to start a new project or use an existing project then I get the message "Sorry, a serious error has occurred etc" and Elements closes.
This happens only with my main working user account (Windows XP) but not any other user accounts.
I have tried all the usual tips such as deleting the temp folder and deleting the preferences file in Docs and Settings.
I have checked the preferences folder security settings and they are the same for all users.
Any thoughts on what else I can do? I will try to write the next bit in as small a text size as I can .... I am using Elements 1.0
thanks in advance
Davy

Davyxyz wrote:
I followed your suggestion regarding using Adobe Tech Support but others with similar problems report that Tech Support don't understand the problem and are likely to ask you to de-instal and re-install, defrag the disc
Have you uninstalled defragged, and reinstalled ? If not certainly worth doing. Install it from your problem users account. I suggest right-clicking the setup file and selecting 'Run as Administrator' - that's the Vista / W7 option - if I recall in XP you select 'Run as ...' and then select administrator.
PrE Hanging, or Crashing - Some Tips is a useful document that has solved many a users problems.
Cheers,
Neale
Insanity is hereditary, you get it from your children

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