Premiere Elements12 "Online Content Download" problem ?

Using Win7 64bit and have Adobe Creative Suite 4 Premium including Premiere Pro CS4 operating on same PC without any problems. Recently purchased from Adobe and downloaded PE12 as an upgrade from PE8. Previously Premiere Elements 8 and CS4 operated same computer without problems
On each occasion after I open PE12 and attempt to drag a audio or graphic file into the timeline, the programs stops to download an 18meg "online content download" before the audio or graphic file becomes active (after download) but only so long as the program remains open. Have tried reinstalling PE12, same problem repeats.

Daran66
You can get All the Content of a particular category using the Download All option after you right click one of the thumbnails. Then it is a matter of whether or not you want to wait for the processes to complete with the project or opened or download in background with project opened.
I have not found one button for a Download All and then wait for that to happen in the background or otherwise for All the categories including Instant Movie, Titles & Text, Audio, and Graphics. It has been one category at a time, re-starting the process to be described.
Details if necessary.....
Two prime factors in Content download and specifically the movie menus...
a. Internet speed
b. Status of Adobe Server
What particular movie menu are you trying to download? All those questions being asked, please review the following being presented just to establish a baseline and try to address your question
How do I tell PE12 to go get all of the content in one go or does it just do that in the background?
In Premiere Elements 12, under Titles & Text Tab there are the choices for that category. You select the one you want and right click the blue ban at the top right of the selected thumbnail. From the pop up, you select Download Now or Download All.
If I select Download All, I have found that All is referring just to the Content choices under Titles & Text and not all the categories that require this type of download, like Instant Movie, Titles & Text, Audio, and Graphics.
When I select Download All, I get the following....
If I click Yes, then I get
And, I select Download in background if I wish to do something else while the process completes. Can take hours depending on Internet connection and Adobe server and Content to be downloaded.
(I selected Titles & Text for this demo since I had already done the download for Tools/Movie Menu.)
You wrote
am unable to burn a DVD with any of the themes as they all seem to be stuck in some sort of "busy" grey rotating wheel state
Have you looked at closing your large project (with Tools/Movie Menu left at no menu - Reset if you have applied the one menu that comes with the program without download required)
Opening a new project and doing nothing but going to Tools/Movie Menu and doing the Content download using Download Now for the immediate need or Download All? Close out of that program...does not need to be saved. Open your large project and apply your movie menu.
Does any of that work for you?
ATR

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Online content download failure

I have Elements Premiere 12 on a Windows 7 Pro system.
I am trying to add a DVD Movie Menu and after selecting a menu a popup appears
     "Online Content Download"   "Downloaded 0B of 0B"
then another popup appears:
     "The Download failed. Either the server is currently unavailable, or your computer
      is disconnected from the internet. Check your connection and try again."
I have been trying this over the past day without success.
What can the problem be?

Hi ATR...
Yes I found Options dialog/Advanced/Network and did Clear Now with no affect:
I found the Download Now / Download All option by RIght-click on a Theme, still getting errors:
Interesting...
The one theme that works is Slideshows > Pan and Zoom which I found inC:\Program Files\Adobe\Adobe Premiere Elements 12\DVD Templates\Common\Slideshows\Pan and Zoom
You said to look in:
C:\ProgramData\Adobe\Premiere Elements\12.0\Online\DVD Templates\All_Lang\Movie Genre\(A) News Reel
I found this and found 30 files::
The Cancelled.txt file is binary:
This cancelled.txt file gets created when I get the error message.
the metadata.xml file looks like:.
In Firefox I tried to browse to http://ns.adobe.com/PREContent/11.0/ but but an error Sorry, this page is not available.
I tried moving a theme directory (e.g. Movie Genre\Musical) from c:\ProgramData\Adobe to the c:\Program Files\Adobe directory. Premiere did not try to download, but no Menu appeared.
All the directories that I checked in c:\ProgramData\Adobe have a metadata.xml file with the same content as above.

Premiere Elements 11 - online-content-download not working

Download of online-Content (movie-menues etc.) is not working. Are the Servers down?

premiere-user-v11
Are you doing one at a time and getting failure or are you hitting the All choice for the Content with the blue ban at its upper right corner?
Have you checked the following areas to determine if the problem is targeted at one type of Content?
Graphics Tab for Clip Arts
Tools Menu or Tools Tab for DVD Templates
Instant Movies Tab for Movie Themes
Title & Text Tab for Title Templates
Just trying to determine the specificity of the problem - All versus selected areas.
I have found that, at best, the Content download from within the project is a labored and slow process, depending on your Internet connection and Internet speed. Unfortunately there is no alternative since there is no more Content disc when you purchase the box product. But you can save the Online Folder (after download - completed version) to a USB Flash Drive (8 GB capacity) after the first program install so that you can use that for Content for the second install of Premiere Elements 11 on another computer or in the case where you need to uninstall reinstall Premiere Elements and its Content on one computer. The file size of the completed Online Folder is expected to be about 6 GB.
We will be watching for your progress.
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ATR

Online Content download not working

HI,
When we try to download any online content from within Adobe Premiere elements (e.g. scores, titles etc) , it sits at '0B or 0B' and does not download.
This has happened since installing the latest update.
I am wondering if there is any way to get this to work again? Is there a way to download all of the content from a webapage and import into Premiere Elements?
We are using a Win 8 Laptop, with IE and Chrome installed, but IE set as default. Security settings are at their default. We are a school, so are behind a firewall and filter, but this didn't stop things before,and we have added extensions for adobe.com etc to this (but can't seem to find any IP addresses/addresses of the download server so we can whitelist these just in case).
Any ideas what we can do?
Many thanks
TIm

Tim
Thanks for the reply.
If the core of the issue goes to your school's network security and you can take the computer outside the school network into your home network with security you can disable and with administrator privileges, that has high prospects of being the solution.
You would need to go to each of the categories with the thumbnails with the blue bands. Then right click one of them, select Download All instead of Download Now and wait for automatic completion for the content under that particular category. You would do the same for the other categories needing the content download reflected by the blue banded thumbnails.
It can be time consuming but it might be a solution in your situation.
One way or the other we gain ....if this works, then the school security is pointed to; if this does not work, then other factors need to be identified.
But, please clarify
It does seem strange that this has been blocked/happened after the update to elements a few weeks ago- it was downloading ok before then.
Are you there referring to the school based content download within the program (assumed 12 or 13). If so, consider a uninstall reinstall to get you back to 12 or 13 non updated - do the content down - then decide whether or not to update the version.
ATR
ATR Premiere Elements Troubleshooting: PE11: No Content Disc - Content Downloads from Adobe

Logic content download problems

HI,
The content download will not complete. Has anyone had the same problem? Help needed!

It's now worked!
not letting the Mac go to sleep or screensaver seemed to stop the problem.

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No.. not OS X.. but Logic itself.
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Where do the "Online Content Download" files go on Windows XP SP3?

I've read posts for Windows 7 saying its in C:/PROGRAM DATA/ADOBE/PREMIERE ELEMENTS/12.0/ONLINE/,
then in the respective folders depending on what was downloaded (DVD Templates, Graphics, etc.), but the XP file setup is different.
Thanks in advance.
-Wike

Wike
Premiere Elements 12 on Windows XP Professional SP3 32 bit
Local Disk C
Documents and Settings
All Users
Application Data
Adobe
Premiere Elements
12.0
Online
and in the Online Folders are the following folders
Clip Arts
Movie Themes
Title Templates
DVD Templates
Music Score
Please let us know if you are OK with that information.
Thank you.
ATR

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Here http://forums.adobe.com/thread/1300030 is what has already been discussed
Did you try the CHAT link I posted in that message... and was nobody able to help?
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Premiere Elements FAQ List (2 pages of FAQ as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_faq?view=all
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Can't download "online content download" to make a "quick movie"

Why can I not download this???? The status bar appears to be loading, then starts over trying to load, starts over.....and over.........and over...........

Your other message about this was in the Photoshop Elements forum http://forums.adobe.com/thread/1298075
This is the Premiere PRO forum, not the Premiere Elements forum that Barbara B. linked to in your other message... if you are using Premiere Elements, you need to click the link she gave you
In any event, you may need to contact Adobe, not other users in a user to user forum
Adobe contact information - http://helpx.adobe.com/contact.html
Help for Download & Install & Setup & Activation
http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Click I STILL NEED HELP at this next link for Premiere Elements chat
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Hi Trandy,
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Can you download online content (extra titles, menus, etc) to a different computer from where Premiere Elements 13 is installed, and then transfer it to the offline computer where PE13 is installed?
I purchased a new computer and installed Premiere Elements and Photoshop Elements 13 while I had the computer connected to the internet. I no longer have the computer online, so can I download the extra content to a different computer, then transfer it to the offline computer where Premiere Elements and Photoshop Elements are installed?
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sfultz74
The Content download is only from within the opened project/program (disc menu display - customization area) and requires an Internet connection.
When it comes to Content download, you should be able to transfer the Online Folder (with all its content already downloaded) on computer 1 to a USB Flash Drive and use that USB Flash Drive for the replacement of the existing Online Folder in computer 2. Please see details...
http://www.atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
This all depends on the content in Online Folder from computer 1 being downloaded from within the program. All the blue bans in the upper right corner of the display thumbnails gone before transferring Online Folder from computer 1 to USB Flash Drive.
Please let me know if you have further questions on the above or need any clarification.
Thank you.
ATR

Can I download my copy of Adobe Photoshop 11 and Premiere 11 online using my product key?

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Premiere Elements12 "Online Content Download" problem ?

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