Premiere freeze and scratch

J'ai depuis des mois un problème avec Première sous Mac:
la lecture du montage saccade puis se bloque et il faut forcer l'application à redémarrer.
Je ne suis pas le seul à l'avoir rencontré:
Premiere Pro CC 2014 freezes frequently and crashes
Si quelqu'un à pu s'en sortir, merci de partager la solution

Similar Messages

Premiere freezing and delayed playback, plays audio after force quit

I'm working with 350 hours of AVCHD c100 and h264 from 5D. The media is on a thunderbolt RAID 1 and I'm running CC 2014 on a 2014 Mac Pro with 6 cores, 3gb GPU and 32GB ram.
After about an hour of editing, I get delayed playback, and delayed response from keyboard or trackpad input. I can save - and after that I've waited up to a half an hour while the program is frozen. If it froze during playback, the audio continues to play through the system even after force quit. The only way to start over is a system restart.
any ideas? I've had trouble moving projects in the past, and media cache issues were to blame for similar symptoms, but it's much worse this time

First two things to check are permissions and prefs.
Prefs: go to Documents/Adobe/Premiere Pro/8.0 and rename the folder "<username>-Profile." When you launch PPro, all new prefs will be written.
Permissions: fixing permissions problem that impedes start of Adobe applications | After Effects region of interest

Premiere Pro CC 2014 playback freezing and crashing with new iMac i7

Using Premiere Pro CC 2014 and having constant playback freezing and software crashes on a brand new iMac i7.
Here are the specs:
iMac i7 4.0GHz 5k Retina
32 GB Ram
AMD Radeon R9 M295X 4GB graphics card
512GB Solid State Drive
I was on chat yesterday with an Adobe tech. Although playback/render settings show the OpenCL option to utilize the AMD graphics card for processing, I was advised to switch to "Software Only" as that card is not supported yet. I had to re-render my 45 minute documentary (which doesn't appear to be any faster than it was on my old 2011 iMac by the way) and it still has the same issues.
So frustrating? Anyone else experiencing this? Any advice? I hope I didn't just buy this "super machine" in vein.
Thanks,
Jason

Hi All,
Taking some tips from Kevin Monahan. If you haven't already gone through this list please do so.
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe preference files are set to read/write
Delete media cache
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Best,
Peter Garaway
Adobe
Premiere Pro

Premiere Pro freezes and causes my computer to crash by re-writing the permissions inside my computer

Premiere Pro re-writes my permissions inside my computer and causes premiere to crash, run slow, restarts my computer in the middle of rendering, and freezes my whole computer. I have a brand new 2013 Mac Pro with 12core, 16 GB of ram, and 6GB of GPUs. I will even try and and edit very small HD files from a DSLR whether they are H264 or Pro Res files. I will do something simple like a distortion correction on those files that are a minute long and it takes it 40 plus minutes to render if it makes it through without crashing the program or the computer. If I run it for a while without restoring the permissions in the disk utility it makes my whole computer freeze and crash from just about every program. I have spent many hours on the phone with apple re-installing my operating system thinking that hardware was my issue. After doing so and installing programs like avid and final cut with Adobe products off the computer it worked perfectly. Then when I install Adobe products like Premiere Pro on the very first render they will start to have the issues I have explained above. I have contacted Adobe support and have spent like 20 hours over the last few weeks with them remote logging onto my computer trying to fix the issue. Towards the end of the last call the guy I was talking too wanted to collect all the information he could to ask the engineers about my problem. He asked me over a dozen times if I had re-installed my operating system and I responded with yes I have each time. He then changed his tune to the only way he will continue to help me is if I will again re-install my operating system and only put Premiere Pro on the computer just to see if that will work. I have crazy deadlines and do not have time to go through that process again and again. He also told me that lots of people with my same computer have the same issues but still wants me to re-install my operating system again. I explained to him that I am extremely behind with my work (because of this issue) and do not have the time to re-install again since the first re-install didn't work. I had told him multiple times that I can get around using Adobe products but am huge fan of them(when they work) and would like to find a way to solve the problem. He then told me that I should go ahead and cancel my subscription and and use that work around since he can not figure it out. Is there anybody at Adobe that cares about losing my business? Or anybody out there that may help with the solution of my problem?
Thanks,
Cody

WOW!!!! Adobe only cares about there reputation and not their customers!
Response: I said multiple times in the last thread that I already did a clean install of my operating system.
Response: I use DaVinci 10 times more than Premiere Pro and never have had one issue with it ever! Must not be the issue?!?
Response: Changing the read and write permissions was the first thing the guy tried two weeks ago. I have done a clean install of Mavericks and it did not solve my problem(as I said in my first post).
(Please do not create new posts in response to an earlier post. That post was deleted).
Hi Cody,
Really sorry you're so upset. I'm only trying to help, though. I suggested that the number one fix is to make sure that your permissions are set to read/write. You did not mention that agents tried this at all in your original response so that's why I mentioned it. Also, I was not completely clear that a clean installation was done as most people install the original OS and then update it, which can cause the issue. Sorry for the confusion.
You did say that you use Resolve all the time with no issues. Resolve can mistakenly install CUDA on your machine which has AMD GPUs. This can cause serious issues. I would remove CUDA from your machine and see if you get better results: Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs
If you want further help, please let me know and I'll do what I can do to assist.
Thanks,
Kevin

Premiere Pro 2014 is crashing and freezing and I have to use force quit to get it to shut down.

Premiere Pro 2014 is crashing every day. i am running Premiere Pro 2014 on a 2013 imac with 3.4 GHz Intel Core i5 with 16 GB RAM. Playback on premiere continually freezes and the program crashes. Or the playback will start to freeze and then I save and close the project file/program, but the program will not close and I have to force quit. This is extremely frustrating. Premiere Pro CC was super stable and I rarely if ever had a problem. I have changed my permissions to give myself read/write. I have created a new project file in 2014 and then imported all my sequences from my updated project file but none of these strategies have worked. I am considering creating a new project file and going back to working solely in CC because I am on a deadline and troubleshooting this issue is taking up so much time.

I have had to force quit PP CC four times today. The fourth was when it crashed while trying to reopen it. I have had exactly the same problems as described above. I have no solutions to offer. I will go through a week of constant Premiere Pro bugs and poor performance then experience a period that seems too good to be true only to end up having a day like today. I can't believe that they call this a professional editing suite. It just wastes so much of my time pissing around trying to fix things and managing all the extra render and preview files it makes each time I have to save a new copy of a project which usually results in renaming it. It gets confusing after a while. Really not happy with this and have begun to learn Avid so as soon as this project is done, PP will be history.

Latest Premiere Pro CC 2014 Freezing and crashing. Why?

While editing a project everything runs smooth for a while, but then PPCC will freeze, become sluggish and or will crash from time to time. I have a new MacPro (Late 2013) 3.5 GHz 6-Core Intel Xeon E5, 64 GB ram, with duel AMD FirePro D700 graphics cards. I purchased my machine a few months ago. in Addition I'm editing off of a Thunderbolt 2 raid SSD drive. SO I don't know why my projects are freezing and crashing. This happens weather I'm editing DSLR 1080 footage Or RED 6K Footage. My system has more than enough power to handle my project, but premiere works for awhile then doesn't play nice. Why? PPCC 2014 by far has the best tools for editors in my opinion but if its not as stable a FCPX then why should we continue to use it. in addition, yes I have done a complete clean install so there should not be any conflicts.Running OS X 10.10.1

My Premiere Pro CC 2014 also freezes when I try to export. I do not get any error messages, it just freezes and I have to restart my computer. The only way I can render is to Queue to Media Encoder CC 2014.
I have tried posting my problem many times but this Community Forums will not accept my post and keeps telling me to 'try again later .m4'.

The 'Replace with clip from Bin' command doesnt work... or freezes and crashes Premiere

I'm not exactly sure where I should begin on this issue... re-install?
Thx,
David

Yes, of course. And even if I hadn't, that wouldn't explain Premiere freezing
or crashing. Let me ask this. Is there a maximum amount of clips or some kind of RAM use tipping point where Premiere just can't handle anymore references? That is the only thing I can think of that would possibly cause this sudden glitch or some kind of coding error, like the 'replace with clip from bin' command can only handle 'x' file references somehow... I have about 300 AVCHD clips and 200 HD .mov files in the project panel. What do you think?

Premiere Pro Freezes and crashes when a new titled is opened

When ever I try to open a new title in Premiere Pro CC 8.0.1 it freezes and crashes! New project same problems... No new fonts installed

Hi detroitdecay !
Sorry for my english.
I have the same problem. Did you find a solution ?
Thks.

Ok, i am not terribly familiar with the program premiere elements 12 as of yet, i am having some difficulty at times, current issues...when in play mode, the timeline marker? hiccups backwards then forward as it plays, some of my image clips freeze and do

ok, i am not terribly familiar with the program premiere elements 12 as of yet, i am having some difficulty at times, current issues...when in play mode, the timeline marker? hiccups backwards then forward as it plays, some of my image clips freeze and don't play while the marker keeps going, this also happens when on full screen mode...what do i need to do to correct this problem...currently i am working this on my mackbook 2009. thankyou for your reply.

<moved from Downloading, Installing, Setting Up to Premiere Elements>

Mail freezes and shows empty mailbox a while after installing ML

Hi there.
I'm having massive issues with Mail since I upgraded my Macbook Pro from Snow Leopard to Mountain Lion (and updated it to 10.8.1).
I've been searching through the support, the web for hours but nothing matches my issues specifically. Sorry if I write a long message but I will be as accurate as possible.
Mail was working fine at first for a week after upgrading to ML, then yesterday, while checking my emails, one of my accounts (Gmail set up as an exchange) couldn't connect, and had the small thunder icon by its side. I checked the password and settings, everything was fine. De-activated the account then reactivated it, still impossible to connect. And when I went again in the Mail preferences... the spinning rainbow came. For a long time.
I had to force quit.
Here started the real trouble.
I restarted the laptop, and relaunched Mail. The mailboxes appear on the left and the messages are listed with a preview, but the right panel says "No message selected". Everytime I click on an email it hangs for a while then shows it, but if I click on another mailbox or even choose a subfolder of the same mailbox, the right panel goes back to "No message selected" and stays like this, even if I click on a message.
In other words, I can't browse my mailboxes anymore.
Sometimes it shows the new email download bar in the bottom left hand corner, but the new emails never show up. Every mailbox seems empty.
Opening the preferences brings the spinning rainbow until I lose patience and force quit.
Clicking on the check emails button does not react.
Typing a new email also makes it spin forever.
The "flagged emails" category says there are 12 emails in it but remains empty when I click it.
I tried to be patient, and after a LOOOOONG while (15 minutes), 2 out of 4 mailboxes show the recent emails, but 2 of them (a google exchange and a google IMAP) keep freezing and don't show anything, as well as the flagged emails category.
I've tried various things found over the web (deleting com.apple.mail.plist, deleting Enveloppe Index). Nothing helped.
The weirdest thing is that is worked fine so far after upgrading and it started freezing out of nowhere, not after a software update or even after downloading new emails.
Last precision, ML was a full install on a brand new hard drive, then Migration assistant brought everything from my former, snow leopard internal hard drive.
Everything was migrated successfully.
How can I fix Mail and... check and write emails again ?
Thanks in advance guys, I'm lost.

...to continue: I've deleted the Mail folder from the Library and the 'com.apple.Mail' folder from the Containers folder in the Libtrary; created a new account from scratch and guess what? Still happens. As soon as I select accounts in the preferences the spinning ball kicks in. Can't find what is corrupted anywhere. As I create a new account (I've tried different email accounts), I've trawled the Mac looking for what's new or updated. Nothing seems relevent. Gah!
Please somone, know something helpful and pass it on.
Cheers,
SNaP.

Premiere CC and Media Encoder crashing new Mac Pro

Since installing CC on my new Mac Pro (Late 2013) Premiere and Adobe Media Encoder have been continually crashing my system.
At first, my comp would freeze and I'd have to hard restart, then it switched to rebooting on in's own. This would happen 10-20 times a day while editing.
This began shortly after I synced settings from a previous version of PP but since I've installed new RAM; reinstalled CC/PP; reformatted my HDD and reinstalled Mavericks, CC, PP; and have not synced my settings. I've also tried editing multiple projects of different sizes with different media types -- all are experiencing the same problems.
When I edit the same projects on my MBP, everything works fine.
Recently, I have disabled GPU acceleration in all of my PP projects and that seems to have solved the problem.
My office received 3 Pros at the same time with the same hardware configurations and software -- I am the only one experiencing this problem.
Here are some specs:
Late 2013 Mac Pro
2.7 Ghz 12-Core Intel Xeon E5
64 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144 MB
All drivers, CC, and software is up to date.
So what do I do now?
Any help is much appreciated!

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Premiere Pro and Adobe Media Encoder running slow

Hello everyone,
I'm having trouble with CS4, which is running significantly slower than CS3 did on a older machine. The CS4 suite is installed on a Dell Precision M6400:
Windows Vista 64-Bit
Intel Core 2 Duo CPU T9400 @ 2.53 GHz
8 GB RAM
NVIDIA Quadro FX 2700M Graphics with 512MB dedicated memory
The OS is running on a 57.5 GB HD (C:) and the Adobe suite is installed on a 298 GB Solid State HD (D:), except for Adobe Media Encoder, which is installed on the C: drive.
My project has 4 15-16 minute sequences. The sequences are in DV NTSC, 29.97 fps, My scratch disks are set to a folder on the C: drive. Media Cache Files and the Media Cache Database points to a folder on the D: drive.
These are some of the problems I'm having:
- Premiere Pro CS4 generates peak files every time I open a project
- It then takes 3-5 minutes to render before I can preview a 16-minute sequence
- Adobe Media Encoder takes 5 hours to render a 16-minute sequence (as flv) that has been previously rendered
- AME takes 1 hour to render every 15 minute sequence that has never been rendered before
Are my settings affecting their performance? Is there any way to improve it? Thanks.
(Premiere Pro is the only app that is slow)

The data rate for replay is one thing, the data rate from disk to memory then from memory to CPU and back the other way are different matters and ought not to be confused. It is well-established that for a computer to edit AVCHD you need top end components, and note that I said there were three tasks to distinquish with increasing hardware requirements, namely merely replaying the video, specifying edits in the editor and then the rendering. It is commonly accepted by all the industry vendors that to do remotely commercial AVCHD rendering you need a minimum Quadcore CPU then that eats data fast, in order to not let it go to waste you need a fast motherboard bus fast memory and in order for none of those to go to waste you need the fastest disk set-up you can manage. I in fact have a 4-disk RAID0 volume using SATA (I think the disk model is SATAII but I have to await return from the repair center before I can confirm). For this RAID0 volume I have run speed test software from BlackMagic because I have one of their HDTV capture cards. It recorded that this volume which remember is doing parallelised IO is just fast enough to receive a encoded HDTV stream from the BlackMagic card but too slow to receive an uncompressed HDTV stream, indeed when I tried both I found the volume did keep up with compressed but fell behind with uncompressed. Remember that with a RAID0 volume of 4 SATAII disks a given file gets spread over the four disks and hence IO is spread over those 4 3G/s data lanes. Also remember with these disks 3G/s is just a burst speed, for AVCHD we are interested in sustained serial IO which is much less.
Before my machine broke down, I found that it took 5 hours to render 33 minutes of HDTV albeit as it went along it transcoded from AVCHD to a Microsoft HD format for Vista-only. Another interesting thing is that I found that the longer this render ran the slower it became, the estimated time started at 3 hours but the actual was five and the last one third took maybe 3 hours. Because the machine broke after that run I couldn't figure the bottleneck. For my machine bear in mind that at the repair shop we found that the Quadcore had only half the necessary electrical power plugged in, the monitor software showed however that it constantly ran around 90% of whatever capacity that reduced power supply permitted. Now then we can puzzle over why it got slower and slower and yet CPU consumption remained consistent and near to full capacity, memory was not the bottleneck because that was constant at 6.4G. But you can say that this was maybe performing like a Dualcore and was hitting some sort of wall, if you had a 1 hour render with that rate of degeneration of performance factored in what would happen to the render time, and for 3 hours you could be running indefinitely. I hope when the machine comes back the correct power supply will make it behave like a Quadcore should for this type of application. Anyway I have two theories for the degradation. First is just that PrProCS4 was getting its knickers in a twist and thereby just doing more computation per minute of video to be rendered as time went by, maybe internal resource management related to OO-type programming maybe, or related to disk IO falling behind, both these theories have problems, for the latter the CPU usage should then have dropped also.
Anyways, you need really a Quadcore system and blazing fast disk to work fully with AVCHD commercially, we found an external SATAII disk so if I were you I would just go get one and move on with your life.
Message du 03/06/09 16:08
De : "Jim Simon"
A : "JONES Peter"
Copie à :
Objet : Premiere Pro and Adobe Media Encoder running slow
For AVCHD you MUST have FAST disks.
AVCHD actually has a lower data date than DV. You need lots of CPU muscle, but disk speed is really not a factor specific to AVCHD. Anything that works for DV will work just as well for AVCHD (and HDV as well).
>

Question about freeze and ATI Radeon HD 2400 XT

Hi,
I have an aluminum 20-inch iMac 7.1 OSX 2.0Ghz intel Core 2Duo, mid 2007 running SL 10.6.8.
Some months ago it started having a random freeze problem that happened sporadically and then increased to happen from around 20min in 20min.
-mouse moves but nothing happens and I have to shut it down on power button.
After extensive troubleshooting not working I took it to repair, they tested my hardware and said it was perfect so at the end I did a clean install,ran repair permissions and brought my documents from my back up without using time machine nor migration assistant and installed all my apps from scratch.
It got much better, and first I thought it was a problem with Little Snitch app so I uninstalled it.
Also I had noticed that while using latest versions of Firefox the graphic display would have a strange glitch, such as brief instances of pixel artifacts that can also appear on my display when out of the browser.
- I turned off hardware acceleration on the browser's preferences and it seemed to disappear.
Although this freeze is still happening, specially when I wake up the mac from sleep and yesterday I got a black screen.
I think I may have a problem related to my ATI Radeon HD 2400 XT and I would like to ask if anyone here has a similar problem or if anyone knows about a fix .
I tried to update the ATi from apple’s site but the update’s installer said I don’t need the update.

Hi
@dmaude and George, thank you both I am glad there are more people now coming forward with this problem.
George, I believe you are right, I came to that conclusion several months ago, it is a problem with the GPU and my ATI RadeonHD 2400 and something wrong with the driver, maybe a kernel extension.
And I came to that conclusion when I noticed that if I turned off Firefox "hardware accelaration" the browsers prefs would not freeze but it happens with,e.g. Photoshop, when I use tools that pull from the GPU.
I am going to read the link you left here.thanks
dmaude: I installed Techtools and Diskwarrior, and now ran it periodically after my radical clean install where I brought all my files manually without using time machine nor migration assistant and installed all my apps from scratch.
I am a web artist thus I am not even using much of my 250GB, I have 200GB free and 3GB memory.
No bad blocks, no problems with fans nor temperature, I download all updates, absolutely nothing.
It is a virtual freeze and I am almost sure it started with snow leopard 10.6.3 update.
What I did though that seems to alleviate the problem was to install this tiny program/app called "caffeine" that stops my imac from entering sleep and so I still get the freeze but it happens less times. I leave here the link, maybe it helps you because I got so tired of this problem that I did not even want to upgrade to Lion.
http://lightheadsw.com/caffeine/
I filed many bug reports to Apple, no response. I found a link from 2007 related to something similar and where Apple finally confirmed it was their bug, as stated there:
"Apple technical support has already confirmed the issue with several users, according to the threads, and the problem reportedly has been narrowed to the ATI Radeon HD cards inside the iMac."
Read more: http://www.macnn.com/articles/07/10/04/imac.freezing.redux/#ixzz1yQ8CLgsg
I can't say I trust Apple as I used to...

Premiere Freeze after videoCard Change

In my PC, i change the video Card , from MSI GTS250 to nVidia Quadro K4000
since that change , Premiere freeze for a few seconds when i preview a timeline
I run GPUSniffer, and Adobe Premiere Recognize my new VideoCard
I need some help

Did you remove your old driver and install a new driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Can't import flip video - Premiere freezes

I'm using CS3 Premiere Pro, and am trying to import a flip .mp4 clip that is 1.07GB and roughly 30 min in length. When I try to import the clip - Premiere just freezes and I have to end the process. I've never had a problem like this before, and while I recently upgraded cameras to one that's 60fps - I have no problem importing shorter clips. I've searched, but have not seen any info on file size limits. Would appreciate any help - thanks!!!

Candygirl,
Can you please give us a bit more information.
Knowing about your computer, the CPU, installed RAM, OS and especially the full details of your I/O, i.e. all of your HDD's, their size, speed, controller type amount of free space on each, plus how you have them allocated.
Then, knowing the settings for your Sequence would be useful, along with the full specs. of the Flip's MP4 files, would be useful.
Good luck, and thanks for that info,
Hunt

Premiere freeze and scratch

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