Premiere functions unavailable after CC sign-in

I have not only been unable to get a satisfying answer from Support (even after phone calls from India) and now the Support Chat does not function either...0.
Frustration Level over 9000...
The problem:
- When we sign in to CC with our paid account, certain functionality (such as Digital SLR support in Premiere Pro + other codices) are no longer available.
- When we sign in with a Trial account on the same machine, everything works just fine.
Previous attempts to fix this:
- Following advise from your Adobe helpdesk, we un- and reinstalled CC and all products many times. We also completely reinstalled our machine (windows 8.1 pro 64 bit). Didn't work.
- After about a week of trial-and-errors, the support recommended to us that we just continue to use trial accounts and when that expired, create a new one.
- We did that for a couple of months now and it worked just fine. Until now. Even when we register new trial accounts at product lauch it says 'trial expired' (which is the way it should have been all along, I guess).
  In all that time I just continued to pay my CC Membership so I can sleep without guilt.
What seems to be the problem:
- I don't know how the authentication within CC works, but for some reason signing in with a paid account limits the functionality of Premiere Pro. Again. On a trial account everything works fine.
Since Adobe Support is more than useless right now, I see advise here. Please help

Hi,
Have you see this Adobe doc :
Features and Sequence Presets missing | Adobe Premiere Pro CS6

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