Premiere Gives my a generic error code when trying to read my canon xf files!

Creative cloud is really starting to peave me....Does anyone have any suggestions on why this is happening?
Ive been discounected six times while trying to call them...They are not playing nice.  They can't seem to help
my pop up reads
          The importer reported a generic error
Thanks for your help

Have you tried the Premiere Pro forum?
e.g. http://forums.adobe.com/message/4913250

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