Premiere keeps quitting after start up, "a serious error has occured and needs to shut down" ?
Hi there, I've been cutting a job over the last week and recently PP has been quitting and I get "a serious error has occured and pp needs to shut down".
I've reinstalled pp and to no avail.
even with new projects the same happens.
I have a crash report if that helps.
Hi corey maynard films,
Thanks for sharing the crash report, I have checked and found that you have two cards
1. Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
2. Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Please goto System Preferences - Energy saving and Uncheck Automatic graphics switching box.
and let us know if this fix the issue.
Thanks,
Sandeep
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Process: Adobe Premiere Pro CC [1600]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier: com.adobe.AdobePremierePro
Version: 7.2.2 (7.2.2)
Code Type: X86-64 (Native)
Parent Process: launchd [200]
Responsible: Adobe Premiere Pro CC [1600]
User ID: 503
Date/Time: 2014-05-05 19:36:19.861 -0400
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 4D877ADB-C93F-9E89-9DFC-8B32EE1F7623
Crashed Thread: 35 Dispatch queue: opencl_runtime
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
VM Regions Near 0x8:
-->
__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.adobe.dvacore.framework 0x000000010037e69b boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 75
3 com.adobe.dvacore.framework 0x000000010037e3a7 boost::barrier::wait() + 103
4 com.adobe.dvacore.framework 0x000000010037e2a3 dvacore::threads::SyncPoint::Wait() + 35
5 com.adobe.dvacore.framework 0x0000000100384123 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::Flush() + 483
6 com.adobe.ExporterHost.framework 0x0000000105292798 ML::Exporter::Abort() + 168
7 com.adobe.EncoderHost.framework 0x0000000105a40169 EncoderHost::Encoder::StopEncode() + 41
8 com.adobe.SettingsUI.framework 0x00000001088bb180 AMEUI::SuperSettingsView::ExportImmediately(dvaui::controls::UI_ButtonChangedMessage*) + 13792
9 com.adobe.SettingsUI.framework 0x00000001088436b1 boost::detail::function::void_function_obj_invoker1<dvaui::ui::MessageFunctionAdapter<dva ui::ui::MessageT<dvaui::ui::UI_Node>, dvaui::controls::UI_ButtonChangedMessage, boost::function1<void, dvaui::controls::UI_ButtonChangedMessage*> >, void, dvaui::ui::MessageT<dvaui::ui::UI_Node>*>::invoke(boost::detail::function::function_buffe r&, dvaui::ui::MessageT<dvaui::ui::UI_Node>*) + 65
10 com.adobe.dvaui.framework 0x0000000103cce697 dvaui::controls::UI_ControlView::SendControlMessages(dvacore::utility::SharedFunctions<bo ost::shared_ptr<boost::function<void (dvaui::ui::MessageT<dvaui::ui::UI_Node>*)> > > const&, dvaui::ui::MessageT<dvaui::ui::UI_Node>*) + 71
11 com.adobe.dvaui.framework 0x0000000103cabadb dvaui::controls::UI_Button::SendButtonChangedMessage(dvacore::utility::Flags<unsigned char>) + 187
12 com.adobe.dvaui.framework 0x0000000103caac2c dvaui::controls::UI_Button::PerformAction(bool, dvacore::utility::Flags<unsigned char>, bool) + 108
13 com.adobe.dvaui.framework 0x0000000103cab643 dvaui::controls::ButtonInputCapture::End() + 115
14 com.adobe.dvaui.framework 0x0000000103ec4dd7 dvaui::ui::PointerCapture::InvokeEnd(bool) + 135
15 com.adobe.dvaui.framework 0x0000000103ece175 dvaui::ui::UI_NodeManager::EndInputCapture(bool) + 117
16 com.adobe.dvaui.framework 0x0000000103cab7ce dvaui::controls::ButtonInputCapture::DoMouseEvent(dvaui::ui::MouseEvent const&) + 206
17 com.adobe.dvaui.framework 0x0000000103ed8970 dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 432
18 com.adobe.dvaui.framework 0x0000000103ed8245 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 165
19 com.adobe.dvaui.framework 0x0000000103ed8102 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
20 com.adobe.dvaui.framework 0x0000000103f52f50 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
21 com.adobe.dvaui.framework 0x0000000103f52ad8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
22 com.adobe.dvaui.framework 0x0000000103f50d09 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
23 com.adobe.dvaui.framework 0x0000000103f50c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
24 com.adobe.dvaui.framework 0x0000000103f52569 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
25 com.adobe.dvacore.framework 0x00000001002e5e6c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
26 com.adobe.Frontend.framework 0x000000010006c359 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
27 com.adobe.dvacore.framework 0x00000001002e5fb8 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
28 com.adobe.dvacore.framework 0x00000001002e9605 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
29 com.adobe.dvaui.framework 0x0000000103f5d61a -[DVAMacContainerView mouseUp:] + 122
30 com.apple.AppKit 0x00007fff87b26235 -[NSWindow sendEvent:] + 781
31 com.apple.AppKit 0x00007fff87ac76e4 -[NSApplication sendEvent:] + 2021
32 com.adobe.dvaui.framework 0x0000000103f56cd9 -[DVAMacApplication sendEvent:] + 601
33 com.adobe.Frontend.framework 0x00000001000c7d74 -[PremiereCocoaMacApplication sendEvent:] + 308
34 com.apple.AppKit 0x00007fff87c82ea5 -[NSApplication _realDoModalLoop:peek:] + 761
35 com.apple.AppKit 0x00007fff87cb9505 -[NSApplication runModalSession:] + 71
36 com.adobe.dvaui.framework 0x0000000103f46369 dvaui::ui::OS_Dialog::ModalLoop() + 297
37 com.adobe.dvaui.framework 0x0000000103f45f2d dvaui::ui::OS_Dialog::RunModal() + 173
38 com.adobe.SettingsUI.framework 0x0000000108812962 AME::AMESettingsDlgImp::DoDialog(AME::VindUIMode, unsigned short const*, unsigned int) + 322
39 com.adobe.Mezzanine.framework 0x0000000105d53def MZ::(anonymous namespace)::LaunchAMESettingsDlgHelper(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, bool, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, bool&, bool&, MZ::EncodeSettings&, EncoderHost::AMEWorkAreaType&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime&, dvamediatypes::TickTime&, bool, bool, bool, unsigned int) + 9023
40 com.adobe.Mezzanine.framework 0x0000000105d51393 MZ::EncoderManager::AddSequence(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<EncoderHost::IPreset, EncoderHost::IPreset>, ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, MZ::ExportMediaEncodeType, int (*)(ASL::InterfaceRef<BE::IProject, BE::IProject> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&), void (*)(ASL::InterfaceRef<BE::IProject, BE::IProject> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence>&, ASL::InterfaceRef<BE::IProject, BE::IProject>&)) + 803
41 com.adobe.HSL.framework 0x0000000108cbd45f HSL::DoExportMovieDialog(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, ASL::InterfaceRef<BE::IMasterClip, BE::IMasterClip>, bool, dvamediatypes::TickTime const&, bool, MZ::ExportMediaEncodeType) + 1007
42 com.adobe.HandlerTimeline.framework 0x000000010bd56751 HandlerTimeline::TimelineViewCommander::ObeyCommand(UIF::Command const&) + 1617
43 com.adobe.HandlerTimeline.framework 0x000000010bd34f40 HandlerTimeline::TimelineView::ObeyCommand(UIF::Command const&) + 48
44 com.adobe.UIFramework.framework 0x000000010473a2d6 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 790
45 com.adobe.Frontend.framework 0x000000010006c359 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
46 com.adobe.UIFramework.framework 0x0000000104739f3f UIF::Commander::PostCommand(UIF::Command const&) + 111
47 com.adobe.UIFramework.framework 0x0000000104739e95 UIF::Commander::PostCommand(int) + 37
48 com.adobe.Frontend.framework 0x00000001000c77fc HandleMenuCommand(NSMenuItem*) + 108
49 com.adobe.dvacore.framework 0x00000001002e5e6c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
50 com.adobe.Frontend.framework 0x000000010006c359 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
51 com.adobe.dvacore.framework 0x00000001002e5fb8 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
52 com.adobe.dvacore.framework 0x00000001002e9605 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
53 com.adobe.Frontend.framework 0x00000001000c76a9 -[PremiereCocoaMacApplication handleMenuCommand:] + 121
54 com.apple.AppKit 0x00007fff87b42340 -[NSApplication sendAction:to:from:] + 327
55 com.apple.AppKit 0x00007fff87b5d2a8 -[NSMenuItem _corePerformAction] + 394
56 com.apple.AppKit 0x00007fff87b5cfe4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 117
57 com.adobe.dvaui.framework 0x0000000103f9b8e4 -[DVAMacMenu performActionForItemAtIndex:] + 52
58 com.apple.AppKit 0x00007fff87bac48d -[NSMenu _internalPerformActionForItemAtIndex:] + 35
59 com.apple.AppKit 0x00007fff87bac309 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 104
60 com.apple.AppKit 0x00007fff87b530d6 NSSLMMenuEventHandler + 716
61 com.apple.HIToolbox 0x00007fff869171d4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 892
62 com.apple.HIToolbox 0x00007fff86916787 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 385
63 com.apple.HIToolbox 0x00007fff8692a880 SendEventToEventTarget + 40
64 com.apple.HIToolbox 0x00007fff86960640 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 420
65 com.apple.HIToolbox 0x00007fff86993238 SendMenuCommandWithContextAndModifiers + 59
66 com.apple.HIToolbox 0x00007fff869931e0 SendMenuItemSelectedEvent + 178
67 com.apple.HIToolbox 0x00007fff869930bf FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94
68 com.apple.HIToolbox 0x00007fff8699b095 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 718
69 com.apple.HIToolbox 0x00007fff8699acc1 _HandleMenuSelection2 + 446
70 com.apple.AppKit 0x00007fff87ac573c _NSHandleCarbonMenuEvent + 284
71 com.apple.AppKit 0x00007fff879246be _DPSNextEvent + 2170
72 com.apple.AppKit 0x00007fff87923a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
73 com.apple.AppKit 0x00007fff87917b2c -[NSApplication run] + 553
74 com.adobe.Frontend.framework 0x00000001000c984d FE::MacApplication::RunSelf() + 45
75 com.adobe.Frontend.framework 0x000000010004942a FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
76 com.adobe.Frontend.framework 0x00000001000cb0c8 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 296
77 com.adobe.Frontend.framework 0x00000001000d2285 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
78 com.adobe.AdobePremierePro 0x00000001000018bc main + 524
79 com.adobe.AdobePremierePro 0x00000001000016a4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ac2e662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8a0b543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8a0b5152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ac2e64a kevent + 10
1 com.adobe.dvatransport.framework 0x0000000100cc511c boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x0000000100cc4dc7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000100cc4938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568
4 com.adobe.dvatransport.framework 0x0000000100cb45b7 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000100cb4069 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
7 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.adobe.dvatransport.framework 0x0000000100cc4cdb boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvatransport.framework 0x0000000100cc4938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568
4 com.adobe.dvatransport.framework 0x0000000100cc46ea boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x0000000100cc57d3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.adobe.GPUFoundation.framework 0x00000001090eca46 void boost::condition_variable_any::wait<boost::unique_lock<boost::mutex> >(boost::unique_lock<boost::mutex>&) + 70
3 com.adobe.GPUFoundation.framework 0x00000001090ea8eb GF::Device::AcquireExclusiveAccess() + 123
4 com.adobe.PlayerMediaCore.framework 0x000000012125dd1a AdobePlayer::PlayerDisplay::UpdateWindow() + 362
5 com.adobe.PlayerMediaCore.framework 0x00000001212700d5 AdobePlayer::PlayerMain::OnUpdate() + 21
6 com.adobe.PlayerMediaCore.framework 0x0000000121275171 PrPlayModule<AdobePlayer::PlayerMain>::PlayEntry(int, pmStdParms*, void*, void*) + 241
7 com.adobe.PlayerMediaCore.framework 0x0000000121275000 xPlayEntry + 16
8 com.adobe.PlayerHost.framework 0x0000000105465535 ML::CallPlayerModuleGuarded(int (*)(int, pmStdParms*, void*, void*), int, pmStdParms*, void*, void*, int*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 277
9 com.adobe.PlayerHost.framework 0x0000000105463319 ML::PlayerModule::CallPlugin(int, void*, void*) + 153
10 com.adobe.PlayerHost.framework 0x0000000105488da6 ML::VideoPlayer::CallPlayModuleSelector_Update() + 86
11 com.adobe.PlayerHost.framework 0x000000010547720d ML::VideoPlayer::ForceDisplayRedraw(ML::PlayerOutputQuality) + 205
12 com.adobe.PlayerHost.framework 0x000000010546a90d ML::PlayModuleThreadQueue::ExecuteDeferredCall(ASL::ObjectPtr<ML::DeferredCallBase, ASL::AtomicValue>) + 333
13 com.adobe.PlayerHost.framework 0x0000000105469824 ML::PlayModuleThreadQueue::ServiceQueue() + 340
14 com.adobe.dvacore.framework 0x000000010038324f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 303
15 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
16 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
17 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
18 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
19 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
20 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 libclh.dylib 0x00007fff8e83ade9 0x7fff8e22b000 + 6356457
3 libclh.dylib 0x00007fff8e2f0d42 0x7fff8e22b000 + 810306
4 libclh.dylib 0x00007fff8e83bc39 0x7fff8e22b000 + 6360121
5 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ac29a56 semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x00007fff91329451 _os_semaphore_wait + 16
2 libdispatch.dylib 0x00007fff8a0b999a _dispatch_barrier_sync_f_slow + 310
3 com.apple.opencl 0x00007fff8ae6ddb0 clFlush + 80
4 com.adobe.GPUFoundation.framework 0x000000010910e3dd GF::OpenCLCommandQueue::CreateRecordedEvent() + 77
5 com.adobe.GPUFoundation.framework 0x0000000109122167 GF::LowPass(boost::shared_ptr<GF::Device> const&, float4*, float4*, int, dvamediatypes::PixelFormat, int, int, float, float) + 5943
6 com.adobe.GPUFoundation.framework 0x0000000109127bb4 GF::Motion(boost::shared_ptr<GF::Device> const&, void const*, int, int, int, int, int, int, int, void*, int, int, int, int, int, int, int, dvamediatypes::PixelFormat, float, float, float, float, float, float, float, float, IR_BlendMode, bool, bool, dvamediatypes::RenderQuality) + 1380
7 com.adobe.RendererGPU.framework 0x00000001112f9486 RendererGPU::ApplyIntrinsics(boost::shared_ptr<GF::Device> const&, RendererGPU::IntrinsicParameters const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, dvamediatypes::RenderQuality) + 1446
8 com.adobe.RendererGPU.framework 0x00000001112bc8ff RendererGPU::CompositorNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 4447
9 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
10 com.adobe.RendererGPU.framework 0x00000001112f5d04 RendererGPU::IntrinsicNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 756
11 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
12 com.adobe.RendererGPU.framework 0x00000001112c69a3 RendererGPU::SelectInputBaseNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 115
13 com.adobe.RendererGPU.framework 0x00000001112cdcf3 RendererGPU::NestedTimelineSource::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 19
14 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
15 com.adobe.RendererGPU.framework 0x00000001113499bc RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
16 com.adobe.RendererGPU.framework 0x00000001112bf1f2 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 930
17 com.adobe.RendererGPU.framework 0x00000001112c69a3 RendererGPU::SelectInputBaseNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 115
18 com.adobe.RendererGPU.framework 0x00000001112c46d8 RendererGPU::MediaNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 24
19 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
20 com.adobe.RendererGPU.framework 0x00000001112bbd5b RendererGPU::CompositorNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 1467
21 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
22 com.adobe.RendererGPU.framework 0x00000001112ac35d RendererGPU::(anonymous namespace)::RendererGPU::ProduceFrame(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, std::string*, ASL::ParamRect<int>) + 1981
23 com.adobe.PlayerMediaCore.framework 0x000000012127a8f0 AdobePlayer::RenderRequest::ProduceFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, RenderParams const&, std::string*, ASL::ParamRect<int>) + 96
24 com.adobe.PlayerMediaCore.framework 0x000000012125121f AdobePlayer::GPUAcceleratedRenderer::RenderImpl(boost::shared_ptr<AdobePlayer::RenderRequ est> const&) + 303
25 com.adobe.dvacore.framework 0x000000010038324f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 303
26 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
27 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
28 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
29 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
30 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
31 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AVCVideoServices 0x00000001210bed72 AVS::AVCVideoServicesThreadStart(AVS::AVCVideoServicesThreadParams*) + 194
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AVCVideoServices 0x00000001210bed72 AVS::AVCVideoServicesThreadStart(AVS::AVCVideoServicesThreadParams*) + 194
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9e7 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
4 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
5 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
6 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
7 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
8 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
9 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc199dc TS_exception_listener_thread + 100
3 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ac2da3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff90f84dc0 nanosleep + 200
2 com.adobe.ScriptLayerPPro.framework 0x0000000106b06c58 ScObjects::Thread::wait(unsigned int) + 56
3 com.adobe.ScriptLayerPPro.framework 0x0000000106af213e ScObjects::BridgeTalkThread::run() + 174
4 com.adobe.ScriptLayerPPro.framework 0x0000000106b067f5 ScObjects::Thread::go(void*) + 165
5 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ac2d91a __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x000000011b54e1a1 0x11b536000 + 98721
2 ServiceManager-Launcher.dylib 0x000000011b54d4bc 0x11b536000 + 95420
3 ServiceManager-Launcher.dylib 0x000000011b54c55e 0x11b536000 + 91486
4 ServiceManager-Launcher.dylib 0x000000011b54c5cc 0x11b536000 + 91596
5 ServiceManager-Launcher.dylib 0x000000011b5471c4 0x11b536000 + 70084
6 ServiceManager-Launcher.dylib 0x000000011b547bde 0x11b536000 + 72670
7 ServiceManager-Launcher.dylib 0x000000011b547aeb 0x11b536000 + 72427
8 ServiceManager-Launcher.dylib 0x000000011b54b24e 0x11b536000 + 86606
9 ServiceManager-Launcher.dylib 0x000000011b54b392 0x11b536000 + 86930
10 ServiceManager-Launcher.dylib 0x000000011b54b14d 0x11b536000 + 86349
11 ServiceManager-Launcher.dylib 0x000000011b54b0c6 0x11b536000 + 86214
12 ServiceManager-Launcher.dylib 0x000000011b5397d6 0x11b536000 + 14294
13 ServiceManager-Launcher.dylib 0x000000011b53d9c5 0x11b536000 + 31173
14 ServiceManager-Launcher.dylib 0x000000011b54bd2c 0x11b536000 + 89388
15 ServiceManager-Launcher.dylib 0x000000011b54de63 0x11b536000 + 97891
16 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
17 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
18 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ac2e64a kevent + 10
1 com.adobe.MediaFoundation.framework 0x000000010129eca0 MF::DirectoryChangeMonitor::(anonymous namespace)::EventQueueThreadProc(void*) + 688
2 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff87ac416e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AVCVideoServices 0x00000001210bed72 AVS::AVCVideoServicesThreadStart(AVS::AVCVideoServicesThreadParams*) + 194
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 20Kevin-
If I split my sequence into 2, first using only a couple min with 4k footage and NO high res stills, it takes nearly 3 hours, seems to want to crash mid way through again - but doesn't.
Then exporting the final 90 seconds of the sequence, with a couple small 4k clips and about 2000 high res stills (I left them at 6000 pixels) renders in about 40 min and doesn't hiccup whatsoever.
it does not seem to be related to the stills.
most 4k footage is mjpeg from Canon 1dc
This was on a second machine - a new Macbook pro i7- (if I try to render sequence all at once- same crash as on iMac)
R -
A serious error has occured......a bazillion different ways.
Hello, I've seen many posts on the web about the infamous Premiere Pro "A Serious Error has occured and Premiere needs to close the program..." I've encountered this error doing numerous different things while editing my project and can never seem to pinpoint the direct cause of my error. I received the error while:
Playing footage on sequence using scrubbing
inserting a photo into the timeline
adding keyframes to a clip
duplicating a sequence
This is what I am working on:
MAC Book Pro - Processor 2.4 GHz Intel Core i7
Memory - 16GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 1024 MB
Software OS X 10.8.4 (12E55)
Adobe CS6 - Premiere Pro Version 6.0.2
I have numerous amount of photos that are never more than 700KB and all are either .jpg or .png. I also have .mp4 video files I am working with. I never had any issues importing the files. I worked fine on the project for a few days. Then the errors started to come.
I am pulling my hair out because each time I have to go back to an earlier version of my project to re-edit it. I'm never going to get this done at this rate. Does anyone have any techincal suggestions? Will Adobe be coming out with an update for MAC to fix this any time soon????????? Thanks.If GPU acceleration is enabled, try disabling it. That worked for me on a very similar laptop. A developer familiar with problems in this area told me that restarting the computer resolves the problem in many cases.
Incidentally, with the crash that I encountered, we have not yet determined whether the problem is rooted in our software our on the hardware side. We're investigating in collaboration with the hardware manufacturer to determine exactly that. -
Sorry a serious error has occurred
I am trying to open a wip project and I get the message 'Sorry a serious error has occurred' and Premier pro attempts to save the project.
This happens on every version of the project and every autosave version. I then tried to import one of those projects into a new project and got the same error. I then created a new project and tried to use the files that the previous project was editing and every time I import a file I get the same error.
The files all play on QT and are in Prores format. They all imported and worked in premier pro previously.
Any ideas?
SteveHi theendisnye,
Are you using any external drive as a media drive. If yes, then try the internal drive and move the assets to the internal drive and check. If this doesn't help then try uninstalling and reinstalling the program again and update it to the latest updates.
Regards,
Vinay -
Very Common Premiere Error?? "Sorry, a serious error has occurred that..."
"Sorry, a serious error has occurred that requires Premiere to be shut down. We will attempt to save your current project"
Yep, that one. I get it every time I open up Premiere. The error box reappears after a couple of seconds, then it keeps reappearing and stacking up until I close the program.
I've done the most recent updates (Vista and Adobe), and spent hours on the net reading and trying different solutions. To no avail.
I think this is a pretty common error, no? But from everything I've read, people get the error using PR mid-program. For me, I can't even open the program. After Effects also starts (as a process in Task Manager), but runs in the background.
I updated MS Office 2007 (big update) and also my NVIDIA drivers (after I started getting this error).
You can read my recent problem that might help you understand a little bit more about this error on this thread.
Would upgrading to a Quadro GPU help at all?
My PC:
C2D E8400 o'cd @ 3.6GHz
8GB ram (DDR2 800)
1TB raid 0 (500GB internal as scratch disk)
2 512mb 9600GT's in SLi - should I upgrade?? NVIDIA Quadro?
Vista Ultimate 64-bitThanks, Jim.
So, (considering my unwillingness to wreck my current setup), would this possibly help my performance:
OS: (2) 500GB internal SATA's in RAID 0 (as is)
Scratch Disk: (1) 500GB internal SATA (sort-of as is)
Media files Disk: (1) 1TB non-'green' internal SATA (new purchase)
My main question is: What's the main difference between a Scratch Disk and a Media Files Disk?
For instance, I have a newly captured clip (let's call it footage.mpeg). And I have music.mp3 and lotsofpictures.jpg. So would I store all three of those files on my Media Files Disk, or on the Scratch Disk? The Scratch Disk was just for rendered files I thought (like when you're working on a project and previewing it?)? And so is Premiere reading from my Media Files Disk to play footage.mpeg and then using the Scratch Disk to bounce files back and forth? Sorry if I'm not making ANY sense.
Is my suggested setup a dumb idea (bad investment)?
PS - this may be another problem: my Scratch Disk (Hitachi internal 500GB SATA) is an OEM drive shipped as running on SATA I for 'backwards capability' for older mobos. So, I downloaded the firmware updater from Hitachi and the updater wasn't working (locking up after booting from CD). I figured it would be fine. Well, SATA I runs at a much slower speed than SATA II (the new standard). But I was transferring files to and from the drive and my OS RAID configuration and Vista was reporting over 30MB/s sustained write speed. Which by the way is not SATA II (also called SATA 3.0Gbit/s). I think this may be causing some of my performance issues. What do you think? Normally, SATA II should run at 300MB/s (so they claim) SATA 3.0Gbit/s specs -
Another: a serious error has occurred that requires Adobe Premiere Pro to shut down
I know a few people have had the same notification:
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
I have tried a whole series of things to fix it and no luck. Here are all the computer stats... does anyone have any ideas???
Premiere Pro
Version number: CS5, with most recent update
Installation language: English
Updates applied: Most recent… installed AFTER problem started
Project/sequence settings… NA
Operating System
Name: Windows 7, 64bt
Update/patch level: Service Pack 1
Installed language: English
Display resolution and color depth. 1920x1080; 32bit color
CPU type and speed Core i7 950
Amount of memory (RAM) 12GB
Video card
Manufacturer: Nvidia
Model: FX3800
Driver version: Latest (installed after errors started)
Number of monitors (displays): in use 2 (with one disabled for testing)
Audio card
Manufacturer Gigabyte Technology 82801J HD Audio Controller
Model
Driver version: 6.1.7601.17514 (latest version)
Each hard drive's capacity and space remaining Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
C and D, no partitions. D is raided, controlled by hardware controller. All software on C. Media kept on D.
Hardware capture device NA
Manufacturer
Model
Driver version number
Capture software NA
Name
Company
Version
Comprehensive list of third-party plug-ins you installed.
None for Premiere I don’t think. A couple for After Effects. Have been installed for a while with no recent updates.
Exact text of any error messages
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
Explain clearly what you want to do, what you are doing and what the result is
Open Premiere to do some work
Be sure to mention if it is something that worked before using the same procedure
Nothing has changed on the PC prior to program failure.
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.
Tried:
Reinstalling
Reducing to one screen.
Holding Shift when starting until first screen (New/ Open Existing/ Help)
Holding Ctrl, Shift Alt when starting until first screen (New/ Open Existing/ Help)
Programme crashed regardless of clicking directly on loading icon and opening New or Existing via first load screen, or via clicking directly from a project file.
Removed all fonts installed since last opened.
Restarting.
Updated Graphics Driver.
Updated PremiereHi guys; I thought I would share my experience and how I managed to fix this problem. It might help someone.
In my case I kept receiving this message; eventually after re-launching Premiere, I actually paid close attention to the "software loading" information and saw that it got stuck on my installed "Colorista ii" which is a colour grading software.
Now the red bulb came on my head ping!
I recently just upgraded my Mac to the OS X Yosemite & that affected pretty much any non-updated application, which in my case was that and many more of the Red Giant Pacakge; so I searched for the upgrade via Red giant Link, and low and behold I found it and did so. Immediately everything loaded up perfectly fine.. and now can't even do the work, cos I'm so exhausted from an 'almost heartattack'; so going to sleep and commence later in the day I guess..
Now, you might probably want to check if any application on your system needs upgrading to whatever is the operating system on your Mac or PC at this very time. It might help.
Always back-up.
I hope I helped someone :-)
@ToleXElijah
Extreme Studio Manager -
"Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attemp
I have been getting this message just a few nights ago after working on a project. Premiere was working at first for a few days but then this happened. Now everytime I try to activate the program it displays "Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attempt to save your current project".
I have tried uninstalling and reinstalling premiere 3.0 but that didn't help. WILL SOMEONE PLEASE HELP ME HERE!!!!!!!!!!!!!!
My computer is a Dell Dimension Desktop running on Windows XP with 256 MB of RAMThere are a couple of similar threads, so I will post my solution to you also. This worked when I had the same problem.
I have found a couple of steps for a solutions that worked for the "encountered serious error" message when attempting to share the project to disk or computer file. Here was my solution that worked.
1. I already compiled a project that took me 2 months and used video, photo, music. I added a new video track 'before' the other tracks and inserted a black jpg image, stretch it the entire timeline and make the opacity 0%. This covers any unseen 'gaps' in the project and won't interfere or cover anything else in the project.
2. Go to file - project archiver - copy project to a new folder away from the current folder (this will include a copy of all media used in the timeline of the project - trust me it's worth the duplication!).
3. Go to preferences - clear your media cache. Close the program.
4. Hold down the left ctrl + shift and then click on the Premiere program icon. Keep holding the ctrl + shift until the welcome screen for Premiere appears.
5. Open the new *.prel project you had saved in the new folder in step 2.
6. Go to share and make your disk or computer file.
After trying all the recommendations of the various posts, this is what I found that worked (I didn't find step 2 in a post but was just trying to back up the work I did and found that it created a new *.prel file!). For some reason, when previously trying to share the project with the original *.Prel file, it didn't like having all the media in different folders from the project, even if they were a in a sub-folder within the project folder. It wanted all the media in the SAME FOLDER as the project.
I just now have a new error that I can't find the solution for in support or the forum yet. But that's another post.
I hope this helps someone else! -
Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet. -
Premiere Pro CS6 serious error has occurred, crash troubleshooting
ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
Using Premiere Pro CS6 - subscription based with latest update installed
SPECS:
MacBook Pro Retina, Mid 2012
Processor: 2.6 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 650 M 1024 MB
Software: OS X 10.9.1 (updated after problem started)
(nothing external from factory setup in terms of hardware)
Use an External USB 3.0 7200 RPM drive from OWC for project files
Use an External Seagate 3 TB drive for media storage
Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
1. updated to Maverick
2. checked for updates for Adobe software
3. Cleared the Media Cache
4. Switched from CUDA to software only
5. Updated CUDA and switched back to CUDA in premiere
6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
Next:
—Going to uninstall Premiere and reinstall.
Any suggestions or possible fixes are great appreciated. What should my next step be?UPDATE:
STEP 1:
Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
Same as before:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
STEP 2:
--Updated the RED GIANT plugin "mojo" (minor coloring software)
This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
STEP 3:
Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
IMPORTANT NOTE: I have launched two other Premiere Project Files (from previously completed projects) successfully without crashing. I tested a few things in the projects before returning to the problem project. If I suspect there is a problem with the file in particular - how do I find out what is causing the problem?
--I already removed MOJO effects thinking that could be the issue from the last files that were
--I have already gone back to a previous version from a week ago and imported the Sequence I needed. Still crashed.
I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated. -
Sorry, a serious error has occured that requires adobe premiere pro to shut down
Every time I start premiere pro, i get this message
Sorry, a serious error has occurred that requires adobe premiere pro to shut down. We will attempt to save your current project.
I have no idea why this is happening because the program has been working fine for nearly 7 months.
My ram is 2gb, I have a c2d processor and a powerful psu and a gfx card.
Any ideas as what I can do, I have already reinstalled, removed vst plugins and reset all sorts of preferences and caches.
THank youHead to the Adobe site's 'knowledgebase', type optimise CS3 for (Windows XP, if that's what your using) and following the instructions there, house clean. I find doing this helps clean out those nasty messages
-
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen. When I try to open any existing project, I get the following message:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried all of the suggestions on this website and still, nothing works. Any help or suggestions would be greatly appreciated.
Thanks!JerryK713
First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
Another thought...are you running a dual (or more) monitor setup with your current video card?
Please review and then we can decide what next.
Thanks.
ATR
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