Premiere Pro 2.0 Fails to Install

Whenever i Install premiere pro cs2 it won't work.
How can i solve this problem?

Are you trying to install the "special" version downloaded from the link below?
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

Similar Messages

  • Photoshop, Illustrator, Premiere Pro, Media Encoder - Failed to install/update

    They all failed to install or update to 2014 versions.
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
    ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\DANIEL~1\AppDat
    I just joined the Cloud today and really want to get started today as well, but they are failing and i need help to fix them.

    MoarDan it appears your Visual C++ 2012 Redistributable package needs to be reinstalled.  You may want to reinstall this necessary component of your Windows operating system at Latest Supported Visual C++ Downloads.

  • Premiere Pro CS4 Installation Failed - Again!

    Hi all
    We are currently using an old version of Adobe Premiere which I would like to upgrade to the latest version.  I want to show everyone in the company how good the latest version is and get them to pay for an upgrade/full version.
    I then noticed a free trial download for Adobe Premiere Pro CS4 and thought great idea. Well done Adobe I can now show everyone how good the latest CS4 version is.
    5 days later I still can not get the damn thing to install and work!! :-(
    In a desperate move I even tried it on a new Windows XP Pro SP3 - 3Gb RAM - Quad Core - 1Tb HD etc.. and when I try and install the Premiere windows 1.3Gb trial installation it eventually says at the end of the installation process (which takes for ever) "Installation Failed - One or more required components of Adobe Premiere Pro CS4 failed to install correctly." and it shows the following error log:
    Adobe Dynamiclink Support
    Error:
    Error 2.
    Adobe Media Encoder CS4
    Error:
    Error 2.
    Adobe Media Encoder CS4 Additional Exporter
    Error:
    Error 2.
    Adobe Media Encoder CS4 Dolby
    Error:
    Error 2.
    Adobe Premiere Pro CS4
    Error:
    Error 2.
    Adobe Premiere Pro CS4 LangPack (en_US)
    Error:
    Over the last 5 days I have looked through this forum site and tried every recommendation it suggests to fix the problem including:
    1) Uninstalling / Re-installing serveral times the Adobe Premiere Pro CS4 which eventually comes up with the above error.
    2) Turned off all Anti-Virus applications and disabled all running windows applications.
    3) I have also tried the WinCS4Cleanupscript process
    4) Manually deleted and removed the premiere folders
    5) I even rang up adobes technical support line and they said use the forums to solve the problem. Cushy job they have...
    None of the above fix the problem...
    So here I am. Has anyone got any ideas how to make it run up in trial mode ?
    Your help and advice would be greatly appreciated as I suspect im not the only one having this problem.

    Day 8 - OK I have finally fixed the problem.  I got fed up and purchased the full Adobe Premiere Pro CS4 product and it installed and worked 1st time!!!
    I must admit im very annoyed that the Trial version failed but the full product works.  The 2 x Premiere Pro CS4 installation CDs went through the installation process without a hitch and I did not get any installation error messages at all.
    So my no 1 question is why does the online Adobe Premiere CS4 Trial version fail to install but the full product can ?
    For what its worth, here are my final observations from this whole saga:
    1) The first thing I noticed on the Full Product CD Installation is it defaulted to and installed the "en_International" version and not the "en_US" language version. For some reason the online trial version defaulted to "en_US" language and I used this option during the trial installations. Maybe this language option upsets the installation process on my UK PC.
    Now I have it working im not going to risk re-installing it all again. But if your a UK user and you encounter problems during the trial installation process then try selecting the "en_International" language option. You never know.
    2) Another obvious observation is the trial version has numerous features removed and hacked out of it  So did the Adobe engineer get carried away with the hacking process and also remove some important installation code and procedures.
    After several days of trying to get the trial version to work there is obviously a problem with the trial installation process and it needs looking at.  I must of installed and reinstalled it 15+ times and during this time it upset my Dreamweaver CS4 app so forcing me to re-install this application as well.
    Please Adobe just give the online users the option of 2 x CD ISO Images to download and burn onto a CD as this could save other users the same frustrating time I have had and maybe give you more revenue.

  • Adobe Premiere Pro CS4 cannot be re-installed

    Adobe Premiere Pro CS4 cannot be reinstalled after failing for unknown reasons (no program crash but after a normal start-up after working flawlessly for years). I get the message: "Adobe Premiere Pro Startup Error: Adobe Premiere Pro was unable to communicate with the process "Importer Process Server". Reastarting your computer may fix this problem". Several trials showed that this is not true. -- I uninstalled the program using the Adobe Creative Suite Cleaner Tool and reinstalled it with the original, registered DVDs. Several trials failed (the antivirus program and the firewall were inactivated). I continue to get the same message. - The Adobe Encore CS4 included in Premiere, however, seems to work normally. But the Adobe Media Encoder CS4 does not function as well. The following message is shown (miraculously in German and translated by me): The product starting point
    ??0NewHandlerinitializer@ErrorManager@config@dvacore@@QAE@XZ was not found. - I suspect that a faulty Premiere file remains in spite of the cleaning action by the Adobe Cleaner Tool. The black screen of the Cleaner Tool does no longer list any sign of Premiere. The Windows Registry and the C:/ disk were cleaned as well (CCleaner).
    Thank you for your help!
    Alex Landolt

    The Permiere installation went very smoothly after inactivating the
    anti-virus (Kaspersky) program and the firewall (Windows 7, Kaspersky). I
    had done a first trial and forgot to do this inactivation. Premiere did not
    install correctly and I received a corresponding message suggesting a
    repeat installation. I used the Cleaner Tool again and removed the
    leftovers of this aborted installation again.
    Thanks for your efforts to help me.
    Alex Landolt
    2012/10/3 Jeff A Wright <[email protected]>
       Re: Adobe Premiere Pro CS4 cannot be re-installed  created by Jeff A
    Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,
    Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/4744447#4744447

  • I have bought a single App Premiere Pro in creative cloud and installed and downloaded my app, but the App will not launch

    I have bought a single App Premiere Pro in creative cloud and installed and downloaded Premiere Pro, but the App will not launch.

    Hi There,
    We would appreciate if you could provide us the below mentioned information so that we can assist you appropriately.
    OS Version:
    Have you used Premier Pro as trial before?:
    Error message/screenshot<if any>:
    Thanks,
    Atul Saini

  • Premiere Pro CC Update Failed, CC App Install Failed

    Every time I try to update Premiere Pro CC I get an error message and I am told that the update failed. I read on the forum that by uninstalling and then reinstalling the application manager the problem could be solved. Well, I uninstalled and then when I tried to reinstall I was told that that had failed as well. Does anyone know what I can do? I'm working on a mid-2010 Macbook Pro running OSX 10.8.5

    I have the same problem and have tried unstalling/re-installing the application manager.  Doesn't help.  Premiere Pro update still crashes at 50% point.  I tried going online with a tech support guy from Adobe but he was no help at all.  I'm worried that we are going to miss important updates in the future.
    Adobe - please help!

  • Premiere Pro CS4 Export fails with Media Encoder CS4 "Encoding Failed"," Could Not Read From Source.

    There has never been a history of Adobe CS3 installation on the brand new MAC Pro I am using prior to installing Master Collection CS4, despite other posts claiming that chief cause of this issue is a previous CS3, Beta or trial installations of previous versions. I simply had a straightforward installation of CS4 and have had trouble since day 1.
    I have uninstalled and reinstalled Master CS4 three times, two times with the action script cleaner for CS4. I tried changing Adobe Cache folder locations to alternative drives. I ran shift start many times to correct any inconsistencies and corrected for permissions using disk utilities repeatedly. All updates have been installed and I am still getting the same error when exporting my timeline to Media Encoder CS4, be it a large High Definition project or a small one consisting of few stills.
    No matter what presets I chose, the job appears as one of the items in the render qeuee of Media Encoder CS4 and sits there with the status WAITING until i hit Start Queue. When I do, it still says WAITING under Status and at the bottom corner of the window it reads : Loading "project name.prproj" and after an average of about 6 minutes, a yellow caution sign appears. No render whatsoever takes place. When I click on the yellow caution sign, it reads a log of all errors in connection with each job, including the ones that have gone before it. Here is one:
    Start of the Error Paste
    - Source File:/users/myname/Library/Caches/TemporaryItems/test.prproj
    - Output File:/ users/my name/Documetns/Adobe/Premiere Pro/4.0/Sequence 01.mov
    - Preset used :NTSC DV
    - Video:
    - Audio:
    - Bitrate:
    0 Encoding Time: 00:33:01
    Sat Mar 21 17:12:25 2009 : Encoding failed
    Could not read from the source. Please check if it has moved or been deleted.
    END OF ERROR Paste
    Please any gurus out there know how to troubleshoot this damn thing on Mac, I really appreciate it. I have not yet encountered any posts of Mac owners with no previous CS3 installation having this issue. I am in the middle of 3 projects with tight deadlines and need your urgent help. THANK YOU!

    Hello There,
    I resolved the issue through a simple process of elimination. So simple in fact I wonder how I missed it. Since there has been no history of prior CS3 installation on this machine and every conceivable trick was applied to resolve the problem (refer to my original post earlier in the thread) ending in frustration, the problem had to reside in a factor or series of factors that were only present in this machine. Of the two remaining causes different in compare to other machines, I had to look into the possibility of any hardware and/or software conflicts. After all, this very same installation works perfectly fine on my colleague's Apple Macbook Pro and several Windows machines.
    It turns out that I had installed Pro Tools on this machine that comes with all kinds of optional plug-ins in the so called ignition pack. One of these optional plug-ins is called IZOTOPE (three varieties include Spectron, Trash and another one that escapes my mind). They were all lite version licenses that would automatically pop up on their own when you would start a program where they had been residing. One such program where an association existed was indeed the Premiere. An annoying dialogue box directing you to buy the full version when you would start the premiere would refuse to go away. Sometimes it would even start on its own culminating in a a permanent dialogue box.
    The cause of the problem was right before my eyes and I had overlooked it. Once uninstalled using IZOTOPE clean uninstaller on step 4, the problem was resolved. Projects are now loading very fast into the AME and encoding begins in earnest. I have never had any issues ever since.
    Long story short, if you have any plug-ins specially the ones that are loading upon the start of any program or the ones that reside inside the premiere or the ones that start on their own independently, they could be one of the highly probable causes of this error. I have seen other similar posts complaining of plug in folders inside premiere that needed to be moved to resolve the issue for instance the ones that needed to be moved to AE folders. If you are a plug-in admirer, I would suggest to look into them seriously.
    On the side note, many combination and causes may lead to the same error. I am not claiming that this is the solution for everyone.
    It must also be noted that I applied the trick of creating a shortcut of Premiere (and naming it exactly as such) and dropped it into the Adobe Dynamic LInk folder (even though this was suggested for windows)and have changed the adobe Cache locations to an alternative folder on a separate drive. I haven't been able to establish conclusively if the latter steps are also essential in fixing the error on MAC but I can confirm that since the latter steps were taken before the uninstalling of Izotope plug-ins and i still had issues, probably uninstalling those plug ins or finding a way to move them to a place where they don't interfere (if you absolutely need to keep them) is the one essential step that solved the problem.
    Hope this helps.

  • Premiere Pro 2014 Update Fail

    All apps updated to 2014 perfectly, except for Premiere Pro.  It keeps failing.  Anyone else having this issue and have a work around?

    Hi Dankloster,
    dankloster wrote:
    I'm having issues as well. I updated to 2014.1 this morning. It opened fine, however when I tried to open a file I created in CC 2014, it told me I had to update it to the newer version. Just as it finishes, Premiere crashes.
    I tried to open an older project in the new version and also crashed on launch. Trashing my preferences solved that issue. Can you try that? If this doesn't work, update your video drivers if you can.
    Please don't take this the wrong way, but in the future, I would advise you to not update any project files until a project is complete (if at all possible). If you feel you must update, please make sure to duplicate your project file so that you have a working back up. This is something I was taught years ago and has served me well as a crucial back up step.
    You can also check your Auto Save folder or the Creative Cloud folder for a potential backup, if that preference was set correctly.
    dankloster wrote:
    I've now just un-installed Premiere CC 2014.1 and will install from scratch. Hopefully that will work.
    Yes, please. Let us know.
    dankloster wrote:
    I'm kind of stuck, as I can't open my file with Premiere CC either as the file is too new. I wish there was a way I could just roll back to CC 2014 as otherwise I will have lost days of work!
    You can't really roll back a project file, per se. You can try opening the project in XML format in older versions. That works most of the time. You can certainly roll back Premiere Pro to a previous version, however. Here's how: http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pr o-cc-or-any-creative-cloud-application/
    Hope you get back up and running ASAP.
    Thanks,
    Kevin

  • Premiere Pro CC update fails repeatedly. Why?

    I've had a notification for days in my Creative Cloud application that there's an update to Premiere Pro (7.2.2), yet every time I try to download it, the update reaches 50-58% and then fails. Why? Is there a fix?
    Same thing happens with the Dreamweaver update, too. I've tried restarting both the application and my computer and neither are helping.
    - E

    You might try the manual update link - All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/
    or
    Read ALL THE INFORMATION on the ProDesigntools page before downloading
    -Direct download links http://prodesigntools.com/adobe-cc-direct-download-links.html
    -http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
    -http://prodesigntools.com/adobe-cc-updates-direct-links-mac.html
    And repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html

  • Premiere pro cc cloud problems, after installing photoshop I lost all my premiere files!!!!

    Hi,
    after installing photoshop, I lsot all my premiere pro data, even autosafe and stuff. I do back up but I didn;t for past 4 days and lsot hours of work. Do you have any idea what is the problem? I have single program subscription and use photoshop trial.
    Thanks

    Yes, an Archive and Install will not erase the disk or your files. If you use the option to preserve user accounts and preferences those will be transferred into the newly created system. However, your existing system is a failed installation so if you do another Archive and Install it cannot transfer your user account because it is not in the existing system. Plus you will need sufficient free space on the hard drive for yet another system - about 6-8 GBs.
    Once you backup your personal data and your Home folder, I would suggest you just erase the hard drive, reinstall OS X from scratch, then copy your Home folder backup to the newly installed system. These articles, How to get files from a previous home directory after Archive and Install and Mac OS X- How to recover a home folder (directory), explain the process. Although written for an Archive and Install scenario it is essentially the same procedure you would have to follow.
    How to Clone Using Restore Option of Disk Utility
    1. Open Disk Utility from the Utilities folder.
    2. Select the backup or destination volume from the left side list.
    3. Click on the Erase tab in the DU main window. Set the format type to Mac OS Extended (journaled, if available) and click on the Erase button. This step can be skipped if the destination has already been freshly erased.
    4. Click on the Restore tab in the DU main window.
    5. Select the backup or destination volume from the left side list and drag it to the Destination entry field.
    6. Select the startup or source volume from the left side list and drag it to the Source entry field.
    7. Double-check you got it right, then click on the Restore button.

  • Need to Download Premiere Pro CS3 (CD won't install)

    Hi there,
    My laptop's HDD recently crashed, and when I went to reinstall the Premiere Pro CS3 cd, I get to the screen where install progess is shown (after I've entered my S/N).  The installer seems to hang on 'instaling 3rd party content' and takes FOREVER for the green bar to 'move'.  Then, after hours of letting it sit, I get a window that says install has failed... pretty sure that it said 3rd party content DID install, but PP itself and something else did not.  I tried twice, with the same result.
    The CD is clean, no real scratches... just been sitting in its case for years.
    FWIW, I'm running Vista 32bit. 
    I'm hoping there's some CS3 files still hidden on Adobe.com that I can DL in place of the CD.
    Don't really edit from home much anymore. Just need my copy of PP to work so I can recut my resume reel, which is a fairly important task. 
    Thanks,
    Joe

    Thanks for that link.  Got it downloaded.
    It appears that something is wrong with my laptop... because the downloaded file stalls at the same point as the disc.  While it still says "Installing Shared components".  This is when the green progress bars stop(about 10% of the way) and the HDD activiity light on the laptop stops as well.
    Back when I reinstalled windows, I had some issues updating.  Once I got to a certain point, one of the updates would render my laptop screen completely blank.... so after reinstalling a few times, I stopped installing updates at a certain point... though I did make it to Service Pack 2.
    That's the only reason I can think of, as to why the program won't install. It's really odd.
    BTW:  I did shut down the antivirus while attemptinng Premiere install.

  • Premiere Pro CC 2014 fails to encode

    I have tried numerous times to Export>Encode but invariably dies part way through the encode. Can anyone please help me know what I am doing wrong, and/or how to fix the problem?

    Sorry, folks...here are my answers:
    What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).CC 2014.1
    Have you installed the recent updates? (If not, you should. They fix a lot of problems.) Creative Cloud Constantly updating
    What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". Windows 8.1
    What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime". Mostly Panasonic footage .MTS/H.264 1920 x 1080 29.97 fps Progressive
    If you are getting error message(s), what is the full text of the error message(s)? Encode failed [can't remember exact wording...very small error window/message]
    What were you doing when the problem occurred? Trying to Encode with Adobe Media Encoder
    Has this ever worked before? About 10%-15% success rate FIRST time, eventually up to 100%
    What other software are you running? Mostly close down everything else, and set performance options (System Properties) to "Adjust for best performance"
    Do you have any third-party effects or codecs installed? No
    Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).Windows 8.1 Pro, i7 Quad Core, 8gig RAM, nVidia Optimus, GEFORCE GT555M CUDA 208
    Are you using Mercury Playback Engine GPU Acceleration? Yes
    Does the problem only happen with your final output, with previews, or both? Final output
    I just get the "bleating sheep" and then "Quits"
    Here it the AME Encoding Error Log: (BTW, it says "The Operation was interrupted by user", but I didn't do anything to interrupt it! It just QUIT!), and as for "Disk Full" I am attaching Screenshot of Disk Properties showing 247 GP Free.
    - Source File: C:\Users\Roy\AppData\Local\Temp\Lizecon 08302014b-6_NewCC-1.prproj
    - Output File: C:\Users\Roy\Desktop\Lizecon 10272014.mp4
    - Preset Used: Match Source - High bitrate
    - Video: 1920x1080 (1.0), 29.97 fps, Progressive
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
    - Encoding Time: 01:20:11
    10/27/2014 01:03:26 PM : Encoding Failed
    The Operation was interrupted by user
    - Source File: C:\Users\Roy\AppData\Local\Temp\Lizecon 08302014b-6_NewCC-1.prproj
    - Output File: C:\Users\Roy\Desktop\Lizecon 10272014.mp4
    - Preset Used: Match Source - High bitrate
    - Video: 1920x1080 (1.0), 29.97 fps, Progressive
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
    - Encoding Time: 01:20:11
    10/27/2014 01:03:26 PM : Encoding Failed
    The Operation was interrupted by user
    - Source File: C:\Users\Roy\AppData\Local\Temp\Lizecon 08302014b-6_NewCC-1_1.prproj
    - Output File: C:\Users\Roy\Desktop\Lizecon 10272014.mp4
    - Preset Used: Match Source - High bitrate
    - Video: 1920x1080 (1.0), 29.97 fps, Progressive
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
    - Encoding Time: 00:02:28
    10/27/2014 01:29:34 PM : Encoding Failed
    The Operation was interrupted by user
    - Source File: C:\Users\Roy\AppData\Local\Temp\Lizecon 08302014b-6_NewCC-1_1.prproj
    - Output File: C:\Users\Roy\Desktop\Lizecon 10272014.mp4
    - Preset Used: Match Source - High bitrate
    - Video: 1920x1080 (1.0), 29.97 fps, Progressive
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
    - Encoding Time: 00:02:28
    10/27/2014 01:29:34 PM : Encoding Failed
    The Operation was interrupted by user
    - Source File: C:\Users\Roy\AppData\Local\Temp\Lizecon 08302014b-6_NewCC-1_3.prproj
    - Output File: C:\Users\Roy\Desktop\Lizecon 10282014.mp4
    - Preset Used: Match Source - High bitrate
    - Video: 1920x1080 (1.0), 29.97 fps, Progressive
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
    - Encoding Time: 00:45:20
    10/28/2014 10:35:16 AM : Encoding Failed
    The Operation was interrupted by user
    - Source File: C:\Users\Roy\AppData\Local\Temp\Lizecon 08302014b-6_NewCC-1_3.prproj
    - Output File: C:\Users\Roy\Desktop\Lizecon 10282014.mp4
    - Preset Used: Match Source - High bitrate
    - Video: 1920x1080 (1.0), 29.97 fps, Progressive
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
    - Encoding Time: 00:45:20
    10/28/2014 10:35:16 AM : Encoding Failed
    The Operation was interrupted by user
    - Encoding Time: 00:02:44
    10/28/2014 01:10:35 PM : Encoding Failed
    Export Error
    Error compiling movie.
    Unknown error.
    - Encoding Time: 00:01:39
    10/28/2014 01:40:20 PM : Encoding Failed
    Export Error
    Error compiling movie.
    Unknown error.
    - Encoding Time: 00:01:24
    10/29/2014 12:00:06 PM : Encoding Failed
    Export Error
    Error compiling movie.
    Disk Full.
    - Encoding Time: 00:36:44
    10/29/2014 01:43:50 PM : Encoding Failed
    Export Error
    Error compiling movie.
    Disk Full.

  • Premiere Pro won't work after installing windows 8.1

    Hi,
    I have recently installed Windows 8.1 on my laptop. After the installation was completed I got an error message when I tried to open Premiere Pro CC. The error message says the program can't start because MSVCP110.dll is missing and that I should reinstall. I don't want to reinstall as I'm worried about losing work. Any help would be much appreciated.

    Hi,
    Firstly I must apologize for not replying to this earlier. I have done as suggested restarting my computer after installing but I still get the same error message.... I know I've left this response very late but any help would be much appreciated.

  • Im having trouble importing mov files into premiere pro on creative cloud, have installed quicktime

    Im having trouble importing mov files into premiere pro on creative cloud, original problem was no video and only audio when I imported mov file, so I have installed quicktime after reading that may solve the problem,but now an error message reads codec missing or unavailable, any help would be appreciated

    MOV is a wrapper... what is inside the wrapper?
    Codec & Format information, with 2 links inside to read
    -read both links in reply #1 http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

  • Premiere Pro CC update failed

    I have been having some difficulty updating Premiere Pro CC on a windows 8.1 64x computer. I get the following error:
    Adobe Premiere Pro CC October 2013 (7.1) Update
    There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
    I have tried all the fixes as outlned here:
    http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
    I unistalled three times now and tried going through the help..update and I keep getting this error.
    All my other apps (After Effects, Audtion, Speed Grade) installed and updated with no problems.
    Any help would be greatly appreciated.
    This is a fresh clean instal of WIndows 8.1 with all the updates to windows applied.

    HI,
    Just try downloading the 7.1 update from the below Link and then sign out from creative cloud .
    Restart the computer and signin into cretaive cloud and open premier pro and check if it is updated
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5681

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