Premiere Pro 2.0: Losing audio in .mov files

I'm using Premiere Pro 2.0 on a PC (I know, it's time to upgrade)
A client sent me some short .mov files supposedly shot with a Canon camcorder. They play fine in QuickTime outside of Premiere. But when I import them into Premiere Pro 2.0 and begin to trim the clips, the audio plays for about 5 seconds, then it goes silent for the remainder of the video.
Does anyone know why this is happening and, more importantly, how I can get the audio to play correctly in Premiere Pro 2.0?
For what it's worth, once they are in Premiere, the properties say that they are "12000 Hz - 16 bit - Mono"
Many thanks in advance for any help you may be able to provide.
Scott

>short .mov files
What version of Quicktime do you have installed?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

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