Premiere Pro 2 isn't working

I downloaded it when adobe released CS2. ANd I installed it. That little window that pops up before it starts pops up for a moment. But then the program doesn't start. I"m not sure what to do with it.

Another recent discussion http://forums.adobe.com/thread/1132293
Also, Information FAQ http://forums.adobe.com/message/4200840

Similar Messages

99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
Thank you for the help! Any suggestions?

Adobe Premiere Pro CS6 will work under windows vista?

Adobe Premiere Pro CS6 will work under windows vista?

Hi,
Thanks for posting on forum. Windows Vista is not a supported platform for Adobe Premiere pro CS6 but, you can try the installation on Vista and check if it gets installed on it. Also, if it gets installed you might face further issues while using the product.
Thanks,
Vinay

Adobe premiere pro CS6 stopped working July 10th, 2014

Adobe Premiere pro CS6 stopper working yesterday,
not only on my computer, my colleagues also have the same problem, I get a windows error and the program closes ...

This was Microsoft patch week... did you install Windows updates?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro has stopped working. Windows can't open it

Hi
When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.

There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
When you go to the program forum for help, you need to provide a LOT more information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
IF NO, read below
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro has stopped working

Premiere Pro has been working fine everyday since Christmas.
I have made no changes to anything on the Computer, but suddenly this evening I get message every time I try to enter Premire Pro. that Premiere Pro has stopped working and windows is checking for solution, and I am unable to open any of my projects.
I have checked all drivers and gedt messages they are all working correctly.
David Wells

Thank you John for your help
I have a AMD Radeon HD 7570 Driver Version 13.152.0.0
I had already been to their site and run AMD Driver AutoDetect without any luck
I have been using Adobe Creative Cloud for the year since I first purchased this computer, and every programme except Premiere Pro is working OK. I had a similar problem a few months ago after I upgraded from Windows 8 to Windows 8.1 and I then uninstalled Premiere Pro, and deleted the AMD Beta Drivers which I had installed from AMD Catalyst following a recommendation on the Forum, and when I reloaded Premiere Pro everything worked OK without the Beta Drivers, .and although I still received messages Premiere Pro has stopped working some times, until yesterday I had always opened Premiere Pro after a couple of tries.
I was going to uninstall Premiere Pro this morning, but following your E Mail I went back to AMD and thought I would try downloading Beta Drivers from AMD Catalyst and Premiere Pro opened first time of asking.
The joys of Computers, Lets hope it keeps working now
Thanks a lot
David

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

'Premiere Pro has stopped working' during file import

I am on the trial of PP and as soon as i attempt to import a clip, i get a message that Premiere Pro has stopped working and it closes the program.
Here is the message:
Files that help describe the problem:
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER3D30.tmp.WERInternalMetadata.xml
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER567B.tmp.appcompat.txt
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER5718.tmp.mdmp

Hi,
What are the technical Specifications of your computer?
What is the exact version of Premiere Pro that you are using?
Go to File-Project Settings-General and change the Video Renderer to Software Only Mode.
Then Import the file this might help.
Thank You
Arjun

When I run Premiere Pro CS5, it works for awhile then locks up

My machine has 16gb of memory and a Intel 7 processor. When I run Premiere Pro CS5, it works for awhile
and then locks up for anywhere from a few seconds to over a minute. Can anyone dignose this problem?
Could it be where Premiere is installed in relation to where my files are stored?
Any help with this vexing problem would be appreciated.

I edit AVCHD with the computer described in http://forums.adobe.com/thread/652694 and have no problems
My 3 hard drives for video editing are configured as...
1 - 320Gig Boot for Win7 64bit Pro and ALL program installs
2 - 320Gig data for Win7 paging swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folders and files
3 - 1Terabyte data for all video files... input source & output export files
How many hard drives do you have, and where is everything located?

Premiere Pro won't work after installing windows 8.1

Hi,
I have recently installed Windows 8.1 on my laptop. After the installation was completed I got an error message when I tried to open Premiere Pro CC. The error message says the program can't start because MSVCP110.dll is missing and that I should reinstall. I don't want to reinstall as I'm worried about losing work. Any help would be much appreciated.

Hi,
Firstly I must apologize for not replying to this earlier. I have done as suggested restarting my computer after installing but I still get the same error message.... I know I've left this response very late but any help would be much appreciated.

Adobe Media Encoder for Premiere Pro CS4 stops working on the same frame every time...

I currently have Adobe Premiere Pro CS4 and have never had these issues exporting before. My timeline is less than 3 minutes long, but it does deal with multiple big files. It rendered perfectly and it plays perfectly in the timeline. When I try to export it using Media Encoder, however, it freezes at the same frame every time (which is actually only a few seconds in!) and then crashes, so that I have to force quit. I have tried exporting it as many different codecs and the problem persists... same frame. I tried creating a new project entirely and whipping together a few titles and exporting that to see if it just won't export anything at all. The new project exported just fine, however, which I suppose is good news. But yeah, my work on that other project is very important to me and I reallllly want to export it. Please help!

Hi Jim! Thank you for your reply. I think you are right -- and that it lies in the audio somehow!
It turns out that if I choose to only export the video, and uncheck audio, it will export very well and smoothly. That's great news for me!
However, now I am trying to work out how to get the audio exported without issues. I actually had the idea of just playing the audio in the timeline and recording it via Stereo Mix, but my Windows 7 driver has Stereo Mix disabled, so it's back to square one. Any ideas of what I can do about the corrupted audio not exporting, which works fine when played in the timeline?

Premiere Pro CS6 stopped working, for one user profile

So Premiere Pro CS6 wouldn't open today. Opened fine yesterday, and the days before that. The program didn't crash yesterday or close improperly. I just get the logo splash screen, but I don't see the usual text stream of applications starting up on it. After a long time I get a Windows message saying it can't open the program.
- I used Bridge to update to the latest version. No help.
- I made sure Quicktime was updated.
- I cleared the preferences by moving the whole My Documents\Adobe\Premiere Pro\6.0 folder somewhere else (as a backup). Next time I tried starting the program it created a new \6.0 folder but that's as far as it went.
- I deleted AppData\Roaming\Adobe\Adobe Premiere Pro. Starting the program recreated the folder, made a Trace Database file but only put two entries in it:
DynamicLink 1 5
FE.WinInit.LocPlugins 1 5
And then it stops there. No other files created.
- Tried starting the program holding the Shift Key, and again with the Alt key, and again with both. No change.
- Rebooted after every change.
I tried logging out as the video user account and logging in with my personal account, and then Premier Pro opened just fine.
Problem is, I need it to work on the video user account because it was created specifically for our video editing PC. Our company logins also tie into our email and other programs. This one was created specifically so more than one person could share Premiere Pro settings and resources, and there was a battle with our IT to get it because they despise generic accounts.
I've seen other threads here mentioning startup problems but the solutions listed there don't work for me. Manually trashing the \6.0 folder didn't help. I don't have a .pref file or Preferences folder other than the \6.0 one. I haven't made any changes to the PC. The video drivers must be OK or it wouldn't start under the other user account. How do I fix this one?

This was Microsoft patch week... did you install Windows updates?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Optimizing Premiere Pro CC to work with a 4k Monitor

Can someone tell me how to work on Premiere Pro CC 2014 (currently 8.2) on a 4k monitor with scaling set at 100%. If I don't scale anything then all the text and icons and everything is WAY too small.
Photoshop seems to have a handy 200% scaling feature which works and looks great. But what about Premiere? I thought the latest version (8.2) was "optimized" to work with 4k monitors?? Doesn't seem like it. I see I can increase the font size in the project panel but that's about it. It needs to be scaled to 150-200% ...BUT... if you do that, then the vertical scrolling on the timeline gets all screwed up and does not work.
4k rez screen looks great and all but without scaling things are SOOOOO tiny! Help!

You do what you do on a Macbook Retina display. Set it at a lower resolution, the icons and programs will then get bigger, like a 2560x1440. That's what I'd do on a 27 inch. For other sizes I'm not sure.
You may then ask, "But then I'm not seeing 4k. resolution." You switch back and forth, if you want to see your video play in 4k, change it and then go full screen and watch it. But while you're working on it, you don't need the display to be set at 4k resolution.
Mac nor Windows have really made their operating systems look right on 4k yet because not many have them. In the future, basically everything by default would be higher resolution, therefore making it bigger, such as an icon on your desktop.
The Macbook Pro retina display for example, it is NOT set to full resolution, not does it even give you the option to without downloading a tool to hack it. But what retina does, is doubles the pixies. So it'll show 1400x900 and it looks like any other 1400x900 display, as far as size of icons, programs, etc, but the pixels are doubled so its sharper.
Now Apple has already made the option available, where if you have a 4k monitor, you can set it to something like 2560x1440 so everything is big and normal sized, but the pixels are doubled, making it a retina type of display.
I don't know if PC has that option or if there is a program for that option, that would make it sharper and you could still see everything. But even if PC doesn't have the doubling option, just scale it down because using it at native 4k might literally hurt your eyes. I can't use my macbook at anything past 1400x900 or it'll be too small. Yet the resolution is over 2k.

I need a definitive answer for using Premiere Pro CS4 to work with .m2ts and .mts files

I have a Canon Vixia HF20 and a Sony HDR-XR350V. The Canon gives me .MTS files and the Sony produces .M2TS files. What do I need to do to be able to work with these files in Premiere Pro? I've searched and gotten that I'll need to purchase a codec. But are both file types going to be good with one codec?
Also, what are the steps to getting started? Purchase the codec, load the codec...Will there be any other steps to working with the files in Premiere?
I'm sorry for the basic questions, I'm a photographer! I've never worked with video before, and this is HARD!
Thank you for your help,
Michelle

Hi, Michelle.
I'm nowhere near the authority on this stuff that many of the others are here, but I have Premiere Pro CS4 and I work directly with AVCHD .mts files from my Panasonic camera. I simply browse to the directory where the .mts files are located and drag them into the project. I didn't need to purchase any additional codec, this is natively supported in Premiere CS4.
I can't speak to m2ts files as I don't have any gear that generates them.
One thing you do need to know, however, and this is important. Whether you're running a Mac or a PC, if you're going to work with high def footage such as AVCHD, you're going to need a fairly high performance computer with sufficient RAM, good performing hard drives and a fast CPU.
I tried this on a PC that was fine for my recording studio (audio), fine for professional software development, but choked and stuttered working with HD material. That's not a problem with the Adobe software, it's just the nature of the beast. HD is extremely demanding stuff, so you need top flight gear to work with it. I bought a higher performance PC and now it runs just fine.
Hope this helps,
Chris

Premiere Pro CS5.5 working with ENPS

Hi all and Adobe team,
I would like to get some information about the new panel about ENPS with Premiere Pro CS5.5 and it's workflow.
But I didn't get its information from Adobe and ENPS' website. Could you please give me any information or documents about it?
Thank you!
Best regards,
Nick

Hi Kevin,
Thank for your reply!
In fact, I have read this PDF before I post this subject. But I think in this document, the introduction about Premier Pro and ENPS integration was too simply. I can't to know what's it and how does it work. Actually, I don't have Premiere Pro CS5.5 and ENPS right now, but I would like to have a deeper understanding about it and consider to get this system, because I have heard that's very awesome!
Whatever I would like to know the detail about this integration. Could you give more information?
Best regards,
Nick

Premiere pro has stopped working and must close

Premier pro has been installed through CC and will not launch. 'has stopped working and must close'
drivers up to date
have signed in and out of CC
have uninstalled and re-installed all premiere pro content including cache
have changed the compatibility mode and tried using as admin
still the program will not launch.

>drivers up to date
Did you verify that at the vendor site?
For Windows, do NOT rely on Windows Update to have current driver information
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere Pro 2 isn't working

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