Premiere Pro 2014: Syncing Settings Failed

I filed a bug report, but is anyone else having no luck at all syncing settings to Pr CC 2014? I uninstalled and reinstalled the update just to be sure; can't get anything to work.

UPDATE 2: jstrawn was right. Good things come to those who wait. Syncing worked. So I hit 'Clear Settings'. Then sync didn't work. And then it did again. I'm happy and not messing with it anymore.
UPDATE: I managed to find my layouts and keyboard shortcuts and manually transferred them. Good enough for me. Cheers.
Original Reply:
I ran into this issue an hour ago, and maybe my experience up to now can be helpful to tracking parts of the issue down.
Sidenote: Prior to today, my last sync was in September. I am running Win7 Pro - 64bit.
I went to migrate my settings over from Premiere to Premiere 2014 and initially thought it had worked--unfortunately, the 2014 version had uploaded, now downloaded the prefs, despite my explicitly asking to download them.
In detail, I had gone to preferences, changed the default to "Always Download" and synced. Upon reopening the new project, I noticed no migrated settings, and checked the preferences again. It was set to default to "Always Upload" instead of Download.
I have now noticed that after every time I try to sync in Premiere 2014, if I then close and reopen the app, the default preferences behavior changes to "Always Upload". Interesting.
I then went to Premiere CC to upload the correct preferences. The error then popped up, over and over. I came to this forum and saw a suggestion to try "Sign in as another user." This went through without an error, but it did not upload anything.
This is my current state now:
No more error.
Premiere Pro CC will NOT upload it's preferences to/from Adobe cloud servers. I am not testing it's download capabilities for obvious reasons (I don't want my actual preferences to be overridden).
Premiere Pro CC 2014 will upload and download preferences to/from Adobe cloud servers.

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In Premiere Pro 2014 imported audio skips and is out of sync - version 7.2.2 was ok

I have been importing AVCHD Content in to Premiere Pro 7.2.2 with no issues. Now that I have upgraded to Premiere Pro 2014, importing that same AVCHD footage causes the audio to skip and finish before the video causing it to be out of sync. I compared preferences between the 2 versions and all settings seem to be the same. This is something clearly different between these two versions of Premiere Pro. Anyone else have this issue?

Here is some additional info:
AMD Radeon HD 6770M:
Chipset Model: AMD Radeon HD 6770M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x6740
Revision ID: 0x0000
ROM Revision: 113-C0170F-175
EFI Driver Version: 01.00.560
Displays:
iMac:
Display Type: LCD
Resolution: 2560 x 1440
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Premiere Pro 2014 Update Fail

All apps updated to 2014 perfectly, except for Premiere Pro. It keeps failing. Anyone else having this issue and have a work around?

Hi Dankloster,
dankloster wrote:
I'm having issues as well. I updated to 2014.1 this morning. It opened fine, however when I tried to open a file I created in CC 2014, it told me I had to update it to the newer version. Just as it finishes, Premiere crashes.
I tried to open an older project in the new version and also crashed on launch. Trashing my preferences solved that issue. Can you try that? If this doesn't work, update your video drivers if you can.
Please don't take this the wrong way, but in the future, I would advise you to not update any project files until a project is complete (if at all possible). If you feel you must update, please make sure to duplicate your project file so that you have a working back up. This is something I was taught years ago and has served me well as a crucial back up step.
You can also check your Auto Save folder or the Creative Cloud folder for a potential backup, if that preference was set correctly.
dankloster wrote:
I've now just un-installed Premiere CC 2014.1 and will install from scratch. Hopefully that will work.
Yes, please. Let us know.
dankloster wrote:
I'm kind of stuck, as I can't open my file with Premiere CC either as the file is too new. I wish there was a way I could just roll back to CC 2014 as otherwise I will have lost days of work!
You can't really roll back a project file, per se. You can try opening the project in XML format in older versions. That works most of the time. You can certainly roll back Premiere Pro to a previous version, however. Here's how: http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pr o-cc-or-any-creative-cloud-application/
Hope you get back up and running ASAP.
Thanks,
Kevin

Syncing Settings Failed

So, my company made the leap to CC last month and we've been enjoying the benefits of frequent support updates and all the new tools, etc.
But now I'm experiencing an error when attempting to sync with CC from Adobe Premiere Pro. Every time I tell Premiere to 'Sync Now', from any machine I get the popup message: "Syncing Settings Failed"
The software notes that the last successful sync was on the day I installed & ran the software for the first time. I'm logged into my Creative Cloud account, and logged into Adobe Premiere Pro ...what am I missing?
Best,
James

Thanks, Arpit. I followed those steps and the problem persists.
In fact, all staff on the same team plan are experiencing this issue. We've all logged out and back in on various different workstations (mostly Windows 7 Professional SP1).
A new version of Adobe CC (desktop application manager) was available and installed this morning on all systems--we noticed no change.
Oddly, Photoshop and Illustrator sync on all accounts with no problem.
But Premiere and After Effects do not sync. Below are the error messages from each software:
Pr: "Syncing Settings Failed"
AE: "Authentication failed. Check network connection, Adobe ID, and password. Please try again."

My Program and Source Monitor Stopped Working: Premiere Pro 2014

Heres how it all started.
I got an error which said I didn't have the correct video modules, then came the ugly face of BSOD. I restarted, tried again, same result. I did a system restore with Windows, reinstalled Windows 8.1, reinstalled all of my plugins and Adobe CC programs, and when I opened my project was completely scrambled. Uninstalled all Adobe software, ran CC Cleaner, reinstalled. This got the audio in my videos to work but now there's only a white screen on my my Source and Program monitor when I try to play my timeline. I did another system restore on Windows, went to my laptop manufacturers website and updated my bios, graphics driver, and processor. Also reinstalled windows updates, and my Adobe software, I've tried CC Cleaner before each install, tried going back to the previous version of Premiere and still nothing in my source or Program monitors.
MSI GE70
Intel Core i7 4700MQ Processor
NVidia GeForce GTX 765M / 2GB GDDE5
12 GB Memory
using .MTS footage from a Canon C100
Premiere Pro 2014.2
Things I've tried from other threads:
-I read that there might be a problem with the .MTS files so I've also tried starting a new project with .MOV files and h.264 and still nothing.
-I tried going into the project settings and choose "render with software", still nothing.
-I tried emptying media cache files under C://users/my user/app data/roaming/Adobe/common.....you guessed it, NOTHING.
-I tried using my daughters "Frozen" magic wand we bought her for Christmas to fix the problem with icy magic like Elsa did in the movie.......surprisingly, still nothing.
Any other ideas out there?

Hi,
Do you have Dual Graphics Adapters? You can check that under Device Manager > Display Adapters.
If yes, Disable Intel Graphics and see if it helps.
Have you tried to Trash the Preferences?
Rename the 8.0 folder to trash the preferences: <drive>\Users\<username>\AppData\Roaming\Adobe\Adobe Premiere Pro\
Thanks,
Rameez

Imported dvd into premiere pro 2014 as a linked file with audio and video but audio from previous editing file is playing with video

I am editing in premiere pro 2014 on a windows 8.1 system with 12 mega byes of ram. I imported a dvd into premiere from a .f4v that was
burned using freemakevideo converter.
I imported the DVD into premiere and the audio that is playing is from an previous project I edited with the program, as oppose
to, the audio that is linked with the video imported.
Do you know why this is? I cleaned my media cache and I rebooted my machine.
Please help

Without knowing the specs of your videos it is hard to say. I'm also running a Mac and am having no such issues.
My first thought is that you have something from a 3rd party installed that is causing conflicts. If all else fails try transcoding your mp4 files to a frame based codec using the Adobe Media Encoder. Pick one of the Apple production codecs or Jpeg compressed QuickTime.
Are you running a ram preview? Did you render your Premiere timeline? Are you new to AE?

Premiere Pro 2014 upgrade question

Heya.
So, a while back I upgraded Adobe Premiere Pro to Adobe Premiere Pro 2014. But when I did, instead of just upgraded I was given 2014 as a separate program and I still had the original. It didn't seem to affect anything, so I paid it no mind and just proceeded with 2014. Lately though, all my adobe programs are working for only 15~20 minutes before slowing down to a snails pace and then freezing all together. At first I thought it was my lack of free disc space, so I deleted enough junk to put me at 83GB. But the programs are still sluggish after only a little bit of use. So my question is: What will happen if I delete the original Adobe Premiere Pro (in order to make more space)? Will I still have 2014, or can it not exist on my computer without the original?

Separate installs, separate functionality. Uninstalling older versions will drag down shared components, though, and necessitate a reinstall of the other product. Won't fix anything for you, though, I can tell you that. Your system is most likely simply showing signs of wear like fragmented disks or temp folders filling up just as any update to Windows or a driver could interfere operations. Do some housekeeping and check your settings.
Installation Preparations | Mylenium's Error Code Database
Mylenium

Premiere Pro 2014 MultiCam forgets cut points when rendering (Adobe please help!!)

I have started using multi-cam and notice that almost always when using multi-cam the rendered results are incorrect - with many camera selections forgotten or flipped to exact opposite!
Very frustrating - especially since you discover after render!!
Many times when I select Camera A at some point and then later go to beginning of sequence - many of the selections have been reversed with reversal again at clip transitions - resulting in exact opposite of what I selected or random changes. Locking the tracks does not prevent this. It seems to be overriding my choices based on some program logic!!
This is with latest Premiere Pro 2014.1 {8.1 build)
Useless feature if you cannot get it to render your selections but rather random selection
Wish there was a manual! And not just incomplete video tutorials that are teaser for some associate's paid training (of unknown value).
Or at least quick forum / support response from Adobe representatives so I can be productive with the tooling.
Another week of no answers and I will have to recreate in FCP X where multi cam seems to work fine.
Not the best for brand loyalty, eh?
Please help

I'm thinking it might be operator error on this one. Here's a process that works every time.
1. Create a sequence matching the specs of your footage.
2. Add your clips.
3. Sync manually.
4. Create a second sequence matching the first.
5. Nest the first sequence into the second.
6. Right click on that nested sequence and choose Multi-Camera>Enable
7. Turn on the Multi-camera view in the Program Monitor.
8. Play the sequence in real time, switch angles using keyboard shortcuts. If you make a mistake, leave it for later.
9. When you're done with the first pass in real time, go back to the normal view in the Program Monitor.
10. Move through the sequence a second time, cut by cut, tweaking as necessary with the Rolling Edit tool (shortcut N).
On a side note, 2014.2 is actually the current version. You should update.

After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014. It states "Adobe Premiere Pro 2014.2 has stopped working. A problem has caused it to stop working. Windows will close the program and notify you of

After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014. It states "Adobe Premiere Pro 2014.2 has stopped working. A problem has caused it to stop working. Windows will close the program and notify you of a solution." When I used the trial I never received this message. Now after purchasing it I receive this error each time I open PP and am unable to use. it. Any ideas or support to fix this issue?

What does the detailed crash report say?
And have you updated your video card drivers from the GPU maker's website? (most crashes on launch are due to bugs in out of date video card drivers)

Premiere pro 2014 cross fades don't get saved or load as saved audio drops???

For no apparent reason premiere pro 2014 will not save cross fades... it saves them but wont load them
Audio is dropping out ....
I was given a project to make some changes to and every time I open it I need to recreate the cross fades and then export it and then check it and then recreate the cross fades that didn't export and then hope for the best!!
this is so unstable and there seems to be no apparent reason
any help would be magnificent

Hi Vince,
vince_email wrote:
...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
Please check this blog post. Updating from Time Machine can cause this issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later).
Thanks,
Kevin

Failure to import fcp7 project's xml into Premiere Pro 2014. Details below. Why is it crashing? Any thoughts?

Here are the details of my problem:
Premiere Pro 2014 (up to date)
Mac book Pro OSX Yosemite 10.10.1 with 2.8 GHz Intel Core i7 processor
Source footage includes a variation of codecs as follows: H.264 in a .mov container, 1920 x 1080 Apple Pro Res 422, Linear PCM
There are no error messages, the import into Premiere Pro 2014 begins normally but the "progress bar" never starts and then after about 10 seconds a blank white box appears followed by the pinwheel.
When the problem occurred I was trying to import a fcp7 project's xml file into Premiere Pro.
I emailed Adobe Support Tech the fcp7 xml file and it crashed his computer, however, I was able to successfully import one clip from fcp7 (an Apple ProRes 422, Linear PCM, duration 1 minute) from the fcp 7 project into Premiere Pro, but not the whole project or the bare essentials (the cut itself).
I am not running other software
Do you have any third-party effects or codecs installed? Not that I know of...
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU). ??????
I am using Mercury Playback Engine GPU Acceleration
The problem only happen when I try to import the FCP7 xml project file into Premiere Pro

Hi Lynn,
Have you inspected the XML file for any anomalies? That might be a way to see if any third party effects were used.
Thanks,
Kevin

What is the best PC laptop to use with Premiere Pro 2014?

I'm excited that I get to buy a NEW LAPTOP!!!
I'm editing a documentary with tons of footage. I'll use external SSD drive for files.
What is the best PC laptop to get for editing movies on Premiere Pro 2014?
I can spend up to $1500
Thanks SO MUCH for your help!!!!

premiere will run fine with the 7200rpm hdd. while editing, if your hdd/ssd isn't fast enough it will stutter and skip as it cant feed the data fast enough to premiere. thats with high bitrate footage, if you are using low bitrate footage the 7200rpm might work ok to hold your footage too. odds are that external samsung ssd will be fast enough to hold the media, project cache and any preview files. you shouldn't need another external hdd for export/render.
the ssd for internal will let windows boot faster and let programs open and close faster. once windows is loaded and programs are opened, they load into ram. there is little to be gained after that for ssd/hdd speeds while using most programs.

Premiere Pro 2014 is crashing and freezing and I have to use force quit to get it to shut down.

Premiere Pro 2014 is crashing every day. i am running Premiere Pro 2014 on a 2013 imac with 3.4 GHz Intel Core i5 with 16 GB RAM. Playback on premiere continually freezes and the program crashes. Or the playback will start to freeze and then I save and close the project file/program, but the program will not close and I have to force quit. This is extremely frustrating. Premiere Pro CC was super stable and I rarely if ever had a problem. I have changed my permissions to give myself read/write. I have created a new project file in 2014 and then imported all my sequences from my updated project file but none of these strategies have worked. I am considering creating a new project file and going back to working solely in CC because I am on a deadline and troubleshooting this issue is taking up so much time.

I have had to force quit PP CC four times today. The fourth was when it crashed while trying to reopen it. I have had exactly the same problems as described above. I have no solutions to offer. I will go through a week of constant Premiere Pro bugs and poor performance then experience a period that seems too good to be true only to end up having a day like today. I can't believe that they call this a professional editing suite. It just wastes so much of my time pissing around trying to fix things and managing all the extra render and preview files it makes each time I have to save a new copy of a project which usually results in renaming it. It gets confusing after a while. Really not happy with this and have begun to learn Avid so as soon as this project is done, PP will be history.

"Adobe Premiere Pro 2014.1 has stopped working" Open Project Error

Hey, everyone.
I recently tried to re-open a project file that I created earlier today. As soon as it loads, the familiar "Adobe Premiere Pro 2014.1 has stopped working" window comes up.
I created a new project file and it seemed to work fine. When I first started this project, I was having trouble using a ".m2ts" AVCHD movie file (PPro would crash in a similar manner), so I used Media Encoder to change it to a ".mov" Quicktime file. Seemed to work fine after I did that. This new issue only arose once I tried to re-open the project file after shutting down the computer.
Got any suggestions?
-Ross

Correction - I converted the ".m2ts" file to an ".mp4" file, not an ".mov" file.

My Adobe Premiere Pro 2014 shutdown on startup.

Hello,
i just downloaded Adobe premiere pro 2014 and after i lunch it, it stays there for a second until i select an old project or create a new one and after that it shut down. I have reinstalled my AMD latest driver but its still shut down. Adobe Media Encoder works fine.
Please help me.
Windows 8 64Bit operating system
Intel i5 processor
4GB of Ram
Asus AMD R9 270X Graphic Card.
Please help me.

My issue have been fixed. i found this comment on a website.
Carefully follow the instructions in readme.txt file
delete these folders before installing
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\regid.1986-12.com.adobe
Works like a charm...
I am on windows 8.1 professional x64
Enjoy..
It resolved my issue

Premiere Pro 2014: Syncing Settings Failed

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