Premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

Question

I can open a project, import files or other projects, but when I want to play the sequence the program stops working and closes. When I try to save the project or close the program I get a "software not responding" message.
I hope someone can help me with this as I cannot work on any projects.
thanks.

Answer 1

Hi john,
thanks for taking the time to help me. I have updated the software and rendered the files and now I am able to play them, but still neither the sequence nor the clip play/show on the corresponding screens, I can only hear the audio file. I also continue having problems when saving the project, the software stops working and I get the "non responding" error from microsoft.
As you suggested, and I have to say I am pretty much a dummy with the codecs and alike, I installed the mediainfo and run one of the files.
This is the info that appears on the screen
I am not getting any error messages from Premiere, so I am kind of stock. If you need other info let me know.
Thanks for your help and patience.
Arantza
Date: Mon, 23 Apr 2012 09:12:15 -0600
From: [email protected]
To: [email protected]
Subject: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?
    Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?
    created by John T Smith in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037What is a CODEC... a Primer http://forums.adobe.com/thread/546811What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037.Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing.For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/enFor Mac http://mediainspector.massanti.com/.http://blogs.adobe.com/premiereprotraining/2011/02/red -yellow-and-gree n-render-bars.html.If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs.Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project.H.264 will NOT work inside an AVI http://forums.adobe.com/thread/854115.More information needed for someone to help... click these links and provided the requested information-http://forums.adobe.com/message/4200840-http://forums.adobe.com/thread/416679.For CS5 and later, the easy way to insure that your video and your project matchSee 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
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