Premiere Pro 6.0 Low audio playback in source window.

I'm using PPro 6.0 and out of the blue the volume of my source window is lower then the Program window. The levels are consistent. The actual volume coming from the speakers is louder on the program side then the same clip on the source side. All settings are the same as they have always been as far as I can tell. I'm using Premiere Pro WDM Sound. I've rebooted, I've reseated all the connections. Kinda stuck with this one. I suppose the sound card could be dying. Any other ideas?

John
Thank you so much for all this (and wine snob) Sorry I've not contacted you sooner but my internet connection is down at home......it never rains but it pours eh? I will read and digest your suggestions fully when I'm back up and running.
Thank you loads.
Sarah
>An added note to Sarah (if she ever comes back)
>
>The HTM note in the Zip I uploaded says the 6.02 update is a Beta... but don't
>be worried, Adobe moved on to P6.5 and then the new PPro and just never
>changed the note for 6.02
>P602 IS stable (I still use P602, in a Win2k boot partition) to run my
>Pinnacle Dv500 card for 8mm/Vhs captures... in fact, the only reason I now use
>Premiere Pro is my new computer's motherboard wouldn't work "fully" with Win2k
>(couldn't find device drivers for all the features) and when I switched to
>WinXp I couldn't get P6 to work at all... so now I have a dual boot drive,
>using Win2k only when I want to use the Dv500 and then rebooting to use PPro
>for editing (all data is created onto a 2nd hard drive)
>

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Issues with video/audio playback and Source window

I have some video that I am trying to import to get into my sequence. Anytime I open the video into my source window (or drag it to the timeline), the audio goes crazy. It starts skipping around and jumbling itself. When I open the video file in Quicktime on my computer, it opens and plays fine. Also, I don't know if it is unrelated, but sometimes when I open a video in my Source window, there is no audio. I can drag it to the Sequence and double click on it to bring the Sequence video into the Source window and it plays fine.
The video that I am having issues with is a .mov filmed from an iPad (not sure which iPad model). It is filmed in Portrait mode, not sure if that matters. Please let me know what other information might be needed to troubleshoot this issue.
Thanks!

Ooh. Sorry about that.
- I am using Adobe Premiere Pro CS6 v.6.0.3
- I'm sure I have the latest update. I'm using Creative Cloud, and the Adobe Application Update Manager says everything is up to date.
- Operating System is Windows 7 Professional (Service Pack 1)
- Source footage is a .mov filmed in portrait mode (I didn't record it.. Haha) on an iPad, not sure the model.
- I am getting no error messages.
- I was just dragging the video file from the Media Browser to the Source window. Nothing special.
- This is working on all of the other clips filmed from the same iPad at same resolution, etc. Also, this particular video plays perfectly in Quicktime. It's just when I try to play it in Premiere Pro.
- Other software that is currently running is standard stuff: antivirus, Outlook, Gtalk, Dropbox. Nothing that uses audio.
- I have installed K-Lite Codec pack when I got the computer.
- I have a Dell Preision T7600, Dual Xeon Quad-core processors (2.00GHz), 16 GBs of ram, Nvidia Quadro 4000 (2GB), and running off of a 256GB SSD.
- I am using the Mercury Playback Engine GPU Acceleration.
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Premiere Pro CS6 - A low level exception has occurred in ImporterMPEG

Hi Adobe Community,
I'm having a bit of an issue with the ImporterMPEG.prm plugin for Premiere Pro CS6 that's causing playback and exporting issues.
Computer Specs: Win7 PC, NVIDIA GeForce 6150SE nForce 430 graphics card
Description: After playing back video for a while, Premiere will eventually start repeatedly reporting "A low level exception has occurred in ImporterMPEG". The preview player will be completely frozen, and I'll be unable to export. The exporting will fail with a generic "Unexpected error" message.
This issue has only started a week ago. Until now, I've been able to use Premiere Pro CS6 with no issues. If possible, I'd like to avoid upgrading to CC 2014, because the CS6 version was working fine before.
So far, I've tried a few things:
• Deactivating and reactivating (which, by the way, apparently doesn't help subscription users like me, per my recent chat with Adobe support on this issue)
• Uninstall and reinstall (I didn't know about the CC Cleaner tool at the time, so I haven't tried a clean uninstall yet)
• Change the Preview File Format in Sequence Settings (from I-Frame Only MPEG which had worked since I installed the software over a year ago to Microsoft AVI)
• Crying silently to myself (this did not help, the computer is cold and cruel)
• Clearing out the media cache (which I'd never done before and let it get up to ~75GB without me noticing)
• Moving the plugin from its location in Program Files, hoping that maybe Premiere Pro would notice it was missing and to try to find a new fresh one (it didn't work)
So far, only the Preview File Format change seemed to bring relief, but the bad behavior came back after about a week.
I'm thinking maybe the ImporterMPEG.prm plugin got corrupted somehow? The one notable thing I can remember with the computer in the last few weeks was a power event that shut down my computer unexpectedly. I think I had Premiere Pro open at the time.
If it's relevant, I mostly work with .AVI, .MP4, and .TS files in my projects, all varying resolutions and FPS. I'm usually working with about 1GB of files in a project, very rarely more than 2GB.
Has anyone else had this issue? Or, even better, has anyone else resolved this issue?
Thanks!

But really, the real solution for me was to not update Premiere Pro CS6 after a reinstall. The most recent updates just do not like my computer, I guess.
Figured I should post this solution here in case anyone in the future has this problem. (relevant: xkcd: Wisdom of the Ancients)
-Sam

I am having trouble playing MFX files in Premiere Pro CC. The audio is out of synch. Is there a way to monitor the audio correctly?

I am having trouble playing MFX files in Premiere Pro CC. The audio is out of synch. Is there a way to monitor the audio correctly?
Many thanks

Chances are the pinnacle is producing .avi files or MPEFG1/2 streams - iTunes may know how to decode the audio but not the video. Download Handbrake and try running the Pinnacle files through it and adding to iTunes - use Universal format unless you have a specific device in mind.
Keep copies of the originals.
Another option might be to try to install Perian. Can't remember if the Apple MPEG2 plugin allows MPEG2 to be played in iTunes.
AC

Premiere Pro Does Not Support Audio-Only Capture For Some Formats, Such As HDV?

In the PPro CS 5.5 Help file under, "Recording audio", it says:
"Note: To capture an audio-only file from a digital video source, choose Audio from the Capture menu in the Logging pane of the Capture panel.
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I'm shooting in HDV and if I want to capture audio only, would I just need to switch my setting to DV?
The only thing is my Canon HV20's HDV audio is MPEG-1 Audio Layer 2, 16 bit, 48 kHz.
My DV setting is PCM audio, which I think is a better quality format, right?
Would there be any noticeable difference?
Thanks.

Capture your HDV material in the normal way and just drag audio only from the source monitor to the timeline.

Acrobat X Pro (10 and lower) won't start on Windows 7 (64-bit)

Hello, does anyone know why Acrobat X Pro (10 and lower) won't start on Windows 7 (64-bit)? It just doesn't respond whether I try to open files with it or double-click to start the program. Re-installation and Repair doesn't help. I had the same issue with the previous versions of Acrobat on this computer.
Thank you!

Ditto to all of the above. Acrobat Pro was working fine until a day or two ago, then kaput. Reader still functions. I have Win 7 (64bit), CS6 Design and Web Premium. Anyone with any new ideas?
I don't seem to have an alm.log file, but I do have the amt3.log, see below.
amt3.log
2012-06-12 07:54:34 [5740] AMT: START SESSION, library version 3.5.0.34,3.5
2012-06-12 07:54:34 [5740] AMT: Initializing C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\
2012-06-12 07:54:34 [5740] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2012-06-12 07:54:34 [5740] AMT: Virtualization Turned off
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2012-06-12 07:54:34 [5740] PCDService: PCD Service in threaded mode
2012-06-12 07:54:34 [5740] performance: AMTPreObtainProductLicense took 4.550707 ms
2012-06-12 07:54:34 [5740] PCD thread: PCD thread started
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2012-06-12 07:54:34 [5740] AMT: App Product Locale [0] = en_US
2012-06-12 07:54:34 [5740] config: Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
2012-06-12 07:54:34 [5740] config: Found payload code {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: config: Host app was installed, using installed license configuration.
2012-06-12 07:54:34 [5740] PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: Setting current license to the driver at startup because no mapping was found.
2012-06-12 07:54:34 [5740] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2012-06-12 07:54:34 [5740] config: payload code: {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] config: current locale code: ALL
2012-06-12 07:54:34 [5740] config: Done loading configuration
2012-06-12 07:54:34 [5740] AMT: Locale from PCD [0] = en_US
2012-06-12 07:54:34 [5740] AMT: Reordered Installed App Product Locale [0] = en_US
2012-06-12 07:54:34 [5740] config: Setting insalled locales
2012-06-12 07:54:34 [5740] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2012-06-12 07:54:34 [5740] AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
2012-06-12 07:54:34 [5740] PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
2012-06-12 07:54:34 [5740] AMT: Application can be serialized (sif file found).
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: No ALL licensed serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [LineCV 6] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [LineCV 7] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] AMT: First launch (serial [90148700767331006075]).
2012-06-12 07:54:34 [5740] AMT: Application state initialized. Obtaining Product License.
2012-06-12 07:54:34 [5740] AMT: Obtaining client features from cache.
2012-06-12 07:54:34 [5740] AMT: Obtaining client product info from cache.
2012-06-12 07:54:34 [5740] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2012-06-12 07:54:34 [5740] AMT: AMT: Obtaining Product License.
2012-06-12 07:54:34 [5740] AMT: Launch Workflow not yet done in foreground in this session.
2012-06-12 07:54:34 [5740] AMT: Starting First Launch Workflow
2012-06-12 07:54:34 [5740] AMT: Running in PROV_APP
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: Using default media policy RET
2012-06-12 07:54:34 [5740] uiswitch: EULA has already been accepted.
2012-06-12 07:54:34 [5740] AMT: Starting ALM workflow.
2012-06-12 07:54:34 [5740] AMT: Initializing ALM for serialized activation.
2012-06-12 07:54:34 [5740] ALMService: Initializing as licensed app
2012-06-12 07:54:34 [5740] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2012-06-12 07:54:34 [5740] SLCoreService: Starting up SLCore 1.5 Release (build 1.5.21.224873).
2012-06-12 07:54:34 [5740] SLCoreService: Service construction took 0.0 ms and succeed.
2012-06-12 07:54:34 [5740] ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2012-06-12 07:54:34 [5740] ALM: _info_: Host app is Licensable App
2012-06-12 07:54:34 [5740] PCDService: No value for key [AcrobatPro-AS1-Win-GM{|}16] in hive [SSC-AS1-LE-Dominance] in master.
2012-06-12 07:54:34 [5740] config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
2012-06-12 07:54:34 [5740] config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID AcrobatPro-AS1-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID AcrobatSuite-AS1-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\AcrobatSuite-AS1-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID FrameMakerServer-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\FrameMakerServer-TS3-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3.5-Win-GM with AMT Path
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}TechnicalCommunicationSuite-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}TechnicalCommunicationSuite-TS4-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}FrameMakerServer-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}FrameMakerServer-TS4-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignWebSuitePremium-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuiteStandard-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID MasterCollection-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}ELearningSuite-ES6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}ELearningSuite-ES6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID CreativeCloud-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2012-06-12 07:54:34 [5740] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: Using default media policy RET
2012-06-12 07:54:34 [5740] ALM: _info_: MediaTagPolicy is RET
2012-06-12 07:54:34 [5740] PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
2012-06-12 07:54:34 [5740] ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [901487007673310060752956] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT\SLConfig.xml]
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2012-06-12 07:54:34 [5740] AMT: Performing ALM silent license verification.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EncryptedSerial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Serial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] config: No pre-serial number found in {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: No ALL provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Validate license at Pre-Chrome time
2012-06-12 07:54:34 [5740] ALM: _info_: Searching license for locale en_US ...
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\SLConfig.xml]
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: Found existing serialization under LEID AcrobatPro-AS1-Win-GM, the serial number locale is ALL
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: Cached license is expired for locale en_US, continue the search to next locale
2012-06-12 07:54:34 [5740] ALM: _info_: No valid license found, fall back to the most preferred locale: en_US
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] SLCoreService: Syncing to license store...
2012-06-12 07:54:35 [5740] SLCoreService: Found server mkey.
2012-06-12 07:54:35 [5740] SLCoreService: Loading license references...
2012-06-12 07:54:35 [5740] SLCoreService: Found 4 license file(s)
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [20566957.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [226832637.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [28738525.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [7412525.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: License store synchronization took 32.2 ms and succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2012-06-12 07:54:35 [5740] PCDService: No value for key [LoadTrial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [LoadTrial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ALM_Info_S1] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2012-06-12 07:54:35 [5740] ALM: _info_: Performing Block Check
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Subscription] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ACT_NOINTERNET] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] PCDService: No value for key [SERVICE_ONLINE] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
2012-06-12 07:54:35 [5740] ALM: _info_: ALM_License_SilentValidate return license status: Invalid
2012-06-12 07:54:35 [5740] AMT: License check shows product is unlicensed.
2012-06-12 07:54:35 [5740] AMT: Product is not activated. Starting ALM launch-time product licensing UI.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] ALM: _info_: Entered ALM_NeedANAG
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [970787040936944783527623] in cache.
2012-06-12 07:54:35 [5740] ALM: _info_: Exiting ALM_NeedANAG
2012-06-12 07:54:35 [5740] AMT: NAG Ignored!!.
2012-06-12 07:54:35 [5740] AMT: Licensing has been refused. Application must exit.
2012-06-12 07:54:35 [5740] AMT: Starting Data Collection for SWTag_Init()
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() productCanonicalLEID = AcrobatPro-AS1-Win-GM;outMappedLEID = AcrobatPro-AS1-Win-GM, unused =
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-F400-7760-000000000005};driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:35 [5740] PCDService: No value for key [EPIC_APP_543] in hive [AcrobatPro-AS1-Win-GM] in master.
2012-06-12 07:54:35 [5740] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; AcrobatPro-AS1-Win-GM;
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() License Status = unlicensed
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() Tags 970787040936944783527623; 10.0; TRIAL
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() Product Version 10; 0
2012-06-12 07:54:35 [5740] performance: AMTObtainProductLicense took 117.355057 ms
2012-06-12 07:54:35 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2012-06-12 07:54:35 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll
2012-06-12 07:54:35 [5740] ServiceLoader: looking for library C:\Windows\system32\updaternotifications.dll
2012-06-12 07:54:35 [5740] ServiceLoader: Failed to find updaternotifications.dll
2012-06-12 07:54:35 [5740] ALMService: Terminating
2012-06-12 07:54:35 [5740] SLCoreService: Shutting down SLCore 1.5 Release (build 1.5.21.224873).
2012-06-12 07:54:35 [5740] SLCoreService: Service destruction took 0.6 ms and succeed.
2012-06-12 07:54:35 [5740] ALM: _info_: End ALM
2012-06-12 07:54:35 [5740] performance: AMTReleaseProductLicense took 5.815388 ms
2012-06-12 07:54:35 [5740] AMT: END SESSION.

How to better improve the playback efficiency of HD videos on Premiere Pro CC for low-end computers?

Title explains it all really!
The playback of selected files on the upper left and right box are glitchy and slow when playing back, which makes it near impossible (or just really frustrating) to properly sync with other video clips and audio.
On lower-end video editing programs, the solution I made for this was applying Speed Change effect, but not adjusting the speed by keeping it at 100.
Details of my computer are : AMD E-350 Processor; 1.60 GHz, 3 GB RAM, Windows Vista 64bit
Thanks in advance

Win7 64bit will use almost all of your 3Gig of ram to load, leaving almost nothing to run PPro
You need to buy or build a better computer
Buy a Desktop Video Editing PC
-http://www.adkvideoediting.com/
-http://www.sharbor.com/
Here Build a Desktop Video Editing PC
-3 price level ideas in http://www.pacifier.com/~jtsmith/ADOBE.HTM
-http://ppbm7.com/index.php/tweakers-page
-what PC to build http://forums.adobe.com/thread/947698
-2 how to build videos http://forums.adobe.com/thread/1104182
-another video http://forums.adobe.com/thread/1145366
-another video http://forums.adobe.com/thread/1132363
-planning & Building http://ppbm7.com/index.php/intro-part-1
-memory for LGA2011 http://forums.adobe.com/thread/1098759
-an Adobe FAQ http://forums.adobe.com/thread/878520
-http://www.shawnlam.ca/2012/premiere-pro-cs6-video-editing-computer-build/
-http://www.videoguys.com/Guide/E/Videoguys+DIY9+Its+Time+for+Sandy+Bridge+E/0xe9b142f408a2 b03ab88144a434e88de7.aspx
-several more links http://forums.adobe.com/thread/815798
-build tuning http://ppbm7.com/index.php/final-results
-http://www.pugetsystems.com/labs/articles/Adobe-Premiere-Pro-CC-Professional-GPU-Accelerat ion-502/

Premiere Elements 12 - Gaps in audio playback

Hello everyone!
I have a problem with Adobe Premiere Elements 12: when I play video in timeline or preview window, there are lots of gaps and pauses in audio playback, even though video is playing smoothly. Usually the pattern goes like this: 2 seconds of clean audio - 0,5 seconds silence - 2 seconds of clean audio... etc.
I have tried the following:
- change audio buffer settings
- change audio device (I have tested with integrated audio chip ("High Definition Audio"), M-Audio Fast Track Pro and cheap USB audio interface - same results with all of them)
- start a new project with correct settings and import only one file
- disable background antivirus monitoring
Usually source material is AVCHD 1440x1080 25fps (PAL, MTS-file) from small Sony camera, but this problem seems to continue even if I insert only still photo and mp3 audio to timeline. CPU load is about 6% during playback. It seems like Premiere Elements makes these gaps to playback signal before sending it to audio hardware?
Computer specs: Intel Core i7-4770 @ 3,4GHz, 16 GB RAM, 128GB SSD drive for OS & software and 2.0TB 7200 rpm drive for video, Intel HD Graphics 4600, Windows 8 (64bit).
I would be really grateful if someone could give me some tips to solve this annoying audio playback problem.
EDIT: I forgot to mention that this problem occurs all the time - even when video is rendered in timeline.

Thanks for the quick response, TonyPh12345. Clearly not what I was hoping for but not unexpected. BB

Premiere Pro crashes when importing audio

I am using Premiere Pro CC, 2014.0.1 Release, 8.0.1 (21) Build
This is updated
Operating System: Windows 8.1 64-bit (6.3, Build 9600)
Using AVI and WMV videos. The audio file I am trying to import is MP3 Format Sound (.mp3)
The error message is Adobe Premiere Pro CC 2014.0 has stopped worked, below that it indicates that Windows is looking for a solution.
Trying to put an audio in with my assets, so I can add it to the sequence.
This is the first time I've tried to do this one my Windows 8 laptop.
Google Chrome is running, Articy Draft 2 is also open. All other programs are background programs.
No 3rd party effects or codecs are installed.
System Manufacturer: ASUSTeK COMPUTER INC., Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz, Memory: 16384MB RAM, DirectX Version: DirectX 11,
I have a Nvidia so I don't believe I am using Mercury Playback Engine GPU Acceleration
It also happens when I go into the Media browser in my music folder.crash

We're going to need more information: http://forums.adobe.com/message/4200840#4200840
Do you get any error message or crash report?

Premiere Pro CS3 DVD Compression Audio lag

I have a project which content several camera angles.
I synch them, then puts them in my timeline with other elements such as Lowerthirds, logos, and other sub captions.
Funny enough there is a lag when the whole project is compressed for DVD burning.
Video 1 has the live feed audio file and Video 2 is simply synched with video 1.
Ounce the compression is done, Video 2 is synched with audio but not Video 1. Video1 is late.
I do not understand why since, Video 1 has the original audio file for the entire project.
However when the project is compessed for windows media player the issue disappears.
Can anyone help me with this?
Dan
PS: CS3

Usually Premiere pro should send the compressed media directly to encore and burn it. But nop it doesn't work that way It bugg all the time doing that.
So I Export it via the Adobe Media Encoder then choose MPEG2-DVD
Range: Entire Sequence
Preset: NTSC Medium Quality
NTSC, 720x480, 29.97 drop frame (fps), lower, Quality 3.0
48 kHz, 16 bit, PCM
VBR, 1 Pass, min 1.50, Target 4.00, Max 7.00 (mbps)
The project is 28min 40 long and gives me a compressed file of about 2 GB.
Right there before I even burn to DVD with Encore (by importing the 2GB file as timeline),
There is an audio lag.
Then I shut Premiere pro, launch Encore, import the 2GB file as timeline hit the built key, disregard the error message and THe DVD id burned.
I don't think Encore is the problem, I think It comes from Premiere Pro. How can the Video contact the only audio file not be in synch with itself???
I am so confused...
THanks for your help!
Dan
PS: Do you know any good tutorial about compression tips so I can get better result

Intermittent problem after launching Premiere Pro CS6.0.2 - audio pitch dropped and video staggering

Intermittent problem after launching Premiere Pro - all audio is lower in frequency by very noticeable amount and video keeps dropping back a few frames every few seconds, apparently trying to keep in sync with slower audio.
This does not happen consistently, perhaps every 5 or 6 launches. Otherwise program works normally after launch and sometimes a quit and relaunch will fix the problem.
Have submitted bug report but wondered if anyone else having the same problem?
Mac OSX 10.8.4 iMac 3.4 Ghz Intel Core i7 32GB

Well if i do that, the video will raise up GBs larger (and that is really bad).
Why is it really bad?
Its a fact of digital life. High datarate = quality.
example ...even the Youtube preset is in the 8mpbs area.
...and you are exporting 1 hr 35mins of media.

Premiere pro is not playing audio

I'm trying to work on Premiere Pro CS6 and having great difficulty with the Video and Audio. I admit that I have numerous film formats e.g. Canon Mark 11 and Panasonic HDC-HS300 footage as well as Audio from H4n Handy Recorder and WAV audio files. Things have been fine until playback and the video ceases for around 30 seconds and audio.
Initially there was an ERROR message which said something like ERROR: Adobe is Dropping .... So I changed the Preferences, (no luck), deleted a lot of old files to make space (no luck) downloaded MacPaw to do a registry clean (zilch)
Have gone back in to do some work and Adobe won't open now.
Help!!

I have a Canon Vixia HFS100, which saves AVCHD files to an SD card... exactly what model is your camera?
If you are copying from an SD card to your hard drive, read these two links
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html

Why does Adobe Premiere Pro CC 2014 quit upon playback of a sequence?

I have a new iMac 27" 3.5 GHz Intel Core i7 with 32 GB 1600 MHz DDR3, running 10.8.5. I have a project using AVCHD files running at 59.94 fps, 1920x1080. The media is on a OWC Mercury Elite- AL Pro Qx2; it is at least 3 years old and it is connected to the iMac via a LaCie eSATA hub (with the eSATA cord). Also I have the Mercury Playback Engine GPR Acceleration (CUDA) enabled.
I can edit in a project for a while fine but then the playback starts getting weird and hanging up. The cursor jumps in the timeline and the picture freezes on a frame. Sometimes, the playback monitor screen turns a solid green. Sometimes I will then receive an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." I usually have to force quit at this point. I try opening a new project and bringing in the sequences again. It will work for some time, and then the same problem again.
Is there a problem with Premiere Pro or do I need a faster, newer media drive?
Thanks.

Hi Andizzlem,
Andizzlem wrote:
I keep running into this issue. I really don't understand what is happening.
I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
I run my machine with the latests version of OS X Yosemite.
I keep every Adobe program up to date.
I've been working straight off my internal 1TB SSD.
Any ideas or information would be great.
Thank you!
Are you running the following update? OS X Yosemite 10.10.1 Update
Is the SSD you are running your system on one you installed, or is it factory installed from Apple?
Are you testing with a brand new project file or one you updated from a previous version?
What happens to you precisely when this issue occurs? Are you working for 5-10 minutes, then the program freezes? Or do you get a warning dialog box?
Have you checked permissions for your Adobe folders (see my blog): Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Have you tried trashing preferences (press Shift + Option while starting Premiere Pro)?
Thanks,
Kevin

Adobe Premiere Pro CC crush - no Mercury Playback Engine GPU acceleration (OPEN CL)

I was an happy customer of Adobe CC till few days ago.
It were a few weeks I did not update the software in CC due to a problem with connection.
Needed to use Premiere Pro CC. It always crushes my MacBook Pro retina 2012 (16 giga ram) during export of the video. The monitor became black and there was no way to restart.
The Macbook worked smoothly with all the other softwares. Deleted CC and reinstalled everything, which was quit painful. However, at the end of the day, Premiere Pro CC works but I cannot use Mercury Playback Engine GPU Acceleration (open CL) which I used all the times before with huge advantage (exporting a 1 minute video in good quality needed 2 minutes with GPU accelerator, 20 minutes without).
When I open old project of Premiere Pro cc I read this message "this project was last used with Mercury Playback Engine GPU acceleration (OPEN CL), which is either not available or not certified on this system. Mercury Playback Engine software only will be used". There is no way to change the rendered from Project setting - Mercury Playback Engine software is the only option.
My question: is it a problem with Adobe Premiere Pro CC or with my graphic?

Ask in the Premiere forum.
Mylenium

Premiere Pro 6 and Audition Audio issues with Kona Lhi

Hello,
When I have Adobe Premiere Pro and Adobe Audition open at the same time, and I send an audio clip from Premiere Pro to Audition for editing, I have no sound in Audition. If I have only one of these programs open, the audio works fine in both. Since these programs are linked together it is essential that I have audio in both, even though, both programs are open. Is there a driver fix or some other way to get Premiere Pro to release the Kona Card LHi when switching to Audition? I am using a Mac Pro 2 x 2.4 6-core 24MB Ram 1333 DDR3 and Quadro 4000 with Kona Lhi Drivers 10.4.4 with Adobe presets.
Thanks,
Dunamis Starr | TV Department

Hello Dunamis,
Unfortunately this is a known issue with the Kona card. I know this is something they would like to fix but I'm uncertain on the timeframe.
There are times when this workflow will work without issue but when it goes into the bad state you will need to quit the apps.
Peter Garaway
Adobe
Premiere Pro

Premiere Pro 6.0 Low audio playback in source window.

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