Premiere Pro 6 Mac install problems

Hi -
I've had a few issues with Premiere Pro CS6 on my MacBook Pro. Previously I was told to uninstall and reinstall, so today, when it wouldn't put a cut in a clip and restart didn't work, I uninstalled it thinking I would then reinstall. Application Manager shows it is still installed though. Any help will be much appreciated!

Run the Creative Suite Cleaner Tool, then reinstall.
Mylenium

Similar Messages

HOW DO I INSTALL PREMIERE PRO ON MAC?

HOW DO I INSTALL PREMIERE PRO ON MAC?

Hi almartin40117374674585858,
Which version of Premiere Pro you are trying to install?
Regards,
Romit Sinha

PREMIERE PRO CS5.5 Gamma problem while exporting project to mjpeg A or B

Dear Sir,
I'm in a big ****. I've directed and edited 1h documentary for Finnish television, also, the technical specs requested by the TV Channel is all production Broadcast masters must be encoded with Apple ProRES codec or MJPEG A or B.
As i'm working on PC (win7), the ProRES codec doesn't exist on PC system, so i've done the export to MJPEG. The problem is i have a different gamma level when i watch the final export with Quicktime or VLC. Of course i can adjust the level in those players, but it doesnt effect the file. When i import the Qt file into a Premiere sequence, the gamma level is still **** and different from my original level i have from my timeline and preview window. If i export the project to H264 1920x1080p25, then the gamma is perfect with Qt, VLC and WinMedia player. But the TV station don't wanna work with H264. Deadline is on next monday, and i can't send a Qt MJPEG file with wrong gamma !!!Any chance to find a solution to fix it ??? After reading different forum, i can see this problem exist since many years and never been solved.
What can i do ??
Denis.

Things is my prpject includ few effect plugins i bought, so what ever i could find a mac, not your i could export xml project to finalcut with plugins it dont have
Denis
Sent from my iPad.
Le 31 mai 2013 à 15:20, Fuzzy Barsik <[email protected]> a écrit :
Re: PREMIERE PRO CS5.5 Gamma problem while exporting project to mjpeg A or B
created by Fuzzy Barsik in Premiere Pro - View the full discussion
If it were me, I wouldn't encode to MJPEG.
So as to encode to ProRes on Windows you can utilise any solution based on ffmpeg/ffmbc or better yet find a Mac with Final Cut or Compressor installed for delivering critical work.
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Premiere Pro CS5 Mac 10.6.5 not releasing memory

I have a Mac Pro running 10.6.5 Mac OS, 16GB Ram that I just installed today (had 8GB). I opened up a rather large 11 minute PPro project. I rendered it out. Noticed that the Used Memory was getting larger, up to about 10GB where it leveled off for the remainder of the render. After the render was done, the used memory stayed at 10GB. I exited PPro, and it stayed 10GB. Seems like it's not releasing the memory back to available or am I not understanding how either the Mac OS works with regards to memory or perhaps PPro?

Yes, that appears to be the problem. I disconnected my secondary monitor (which does have a different vertical resolution) and the eyedropper appears to function properly.
Okay, so now I know the cause of the issue. However, disconnecting and reconnecting monitors is not an acceptable workflow. Apparently this problem affects quite a few Premiere Pro CS5 Mac users with dual monitors since you referred to it as a know issue with all versions of Mac OS. Do you know if there is an update (not an upgrade) for Premiere Pro CS5 to address this?
Thanks.

Premiere Pro CS5 - Mac Pro - The eye dropper color picker does not work properly

The eye dropper will not pick up on the colors that are hovered over. Instead, the selected color is offset. The best I can figure out is that I'm experiencing a vertical downward offset of about +/-150 pixels and a horizontal offset to the right of about +/-5 pixels.
Does anyone have the same issue and if so have you found a solution?

Yes, that appears to be the problem. I disconnected my secondary monitor (which does have a different vertical resolution) and the eyedropper appears to function properly.
Okay, so now I know the cause of the issue. However, disconnecting and reconnecting monitors is not an acceptable workflow. Apparently this problem affects quite a few Premiere Pro CS5 Mac users with dual monitors since you referred to it as a know issue with all versions of Mac OS. Do you know if there is an update (not an upgrade) for Premiere Pro CS5 to address this?
Thanks.

Import Premiere Pro CS3 Windows projects into Premiere Pro CS5 Mac.

Hi there people. I hope you can help me. I have had premiere pro CS3 on my windows system for some years but now run a Mac with Master Collection CS5, my problem is that my existing prproj files on windows format do not open in CS5 Premiere Pro for Mac, I get a message telling me that I need to see the user guide for importing options, I have tried to do so, but there is no information about how to do this.
Can anyone here please tell me how to get around this, as I need to rework some of these old windows projects however my old windows system is totally dead now so I cannot open the files in the CS3 windows version either.
Please help, oh and spare me the useless windows vs. mac arguments.
I hope someone here can help
Thanks

Since you are trying to Open a CS3 PC Project, you should not have THAT many issues in CS5 Mac. Have you tried both the Open and Import - similar but different operations? Have both methods failed?
One possible problem would be the Effects & Transitions used in the CS3 PC Project. Here is a LIST of the Transitions and Effects in CS4 for the PC, that are missing in the Mac version. I would assume that CS3 and CS5 would be similar. However, in similar cases, PrPro has thrown a more specific error message. I have only Opened Pr 6.5 Mac Projects into PrPro 2.0 PC, and these have been almost perfect. Where there were missing Transitions, I got a very explicit message, telling me what had been used that was missing from my program, and exactly where the problem existed (specific TimeCode). In my case, two Transitions just did not exist in my PrPro 2.0, and one was a 3rd party Transition, or Effect, and I did not have that. Still, the older Mac Projects Opened fine, and I just made note of where I would need to make changes. I would anticipate that similar would occur, if the Mac version did not have some Transition, or Effect, but do not know specifically. Still, based on the warning messages that I got, with such complete documentation, I'd expect similar.
Now another consideration - Assets. If there are Assets that you cannot work with on your Mac, say DV-AVI, or WMV, those would likely throw an error. Again, I would expect that error message to elaborate a bit more.
Do you know the details of your CS3 Projects and their Assets? Anything that you can think of there?
Just thinking here, and unfortunately, I have never gone the direction that you are going, and with the versions that you are working with, so something simple and glaring (to others) might just be slipping past me.
Good luck, and maybe others will have much better input on your issue. Also - welcome to the forum!
Hunt

Adobe Premiere Pro CS6 (mac) will not completely launch.

After a few weeks idol my Adobe Premiere Pro CS6 (mac) will not completely launch. It tells me a serious error has occurred, it shuts down and the circle continues. I've even reloaded the app and it happens again. I did upgraded to Yosemite but I can't find anyone else having probs with Yosemite. Any ideas. No luck on the adobe site.

>did upgraded to Yosemite
CS6 is about 3 years old... even the latest Cloud versions had to have updates to be compatible... since you have "reloaded" (was that a full uninstall and reinstall?) I have no other suggestions

Export to .AVI in Premiere Pro on Mac

We are hoping to migrate from Final Cut to Premiere Pro CS5 (Mac) to produce video for a big screen in our gym (among other things), because of the seamless interaction between After Effects, Premiere and Encore. However, the program for the big screen needs the file to be an .AVI and won't accept any other format. I can't seem to find how to export the video as an .AVI on Premiere ProCS5. Is there a way to do this?

No, not directly. What codec do you need in the AVI? AVI is just a container, and can hold many different types of codecs, so you need to know what codec you specifically need for your use.

Premiere Pro fails to install

Premiere Pro fails to install as a trial or as a coud app. Here is the error code that I receive.
PLEASE HELP!!!!!!!
Exit Code: 34 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 0 error(s), 0 warning(s) FATAL: Payload '{A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.2.5.0' information not found in Media_db. -------------------------------------------------------------------------------------
System Requirements

Unfortunately Exit Code 34 does not provide much information. I would recommend you begin investigating your difficulties by utilizing the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs.
Alternately you can review your installation logs manually by following the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Premiere pro is saying 'installed', but hasn't actually installed on my pc? Someone help :S

I have a windows 7, intel premium pc and i have installed creative cloud and everything.. did everything it told me to do. then i downloaded premiere pro cs6 and it hasnt actually installed on my pc, cant find the app or even use it when i have paid for it -,- was part of a birthday present aswell so would like help FAST, as i'm starting a youtube (gaming) channel soon.....

re: Premiere pro is saying 'installed', but hasn't actually installed on my pc?
This same exact thing has happened to me.
I downloaded 2 other apps and they are find. It is just the Premiere Pro that won't work.
I have the same OS as you also.
I explored the hard drives "Program Files" folder and there is no Adobe files for Premiere although the other two apps I downloaded are in there.

Premiere Pro CS5.5 Playback problem (when mtulti tasking) (Mac)

Hi,
I have this very weird problem with preimiere pro CS5.5. I've only experienced this today and I've already restarted my mac a number of times and the problem still persists.
Basically, I start up premiere then work on a project, I can do playback no problem, I scrub through the timeline there is audio working, I press the spacebar, the clips play no problems
HOWEVER as soon as I switch (cmd-tab) to let's say Firefox or just even leave premiere for another window. Playback stops working, pressing spacebar won't do anything also even clicking the play button on premiere won't work. I would need to start premiere all over again. The program doesn't hang but te playback just stops working, when I scrub through the timeline, the video moves but there is no audio.
I hope someone can shed light over my problem thanks.
I have never encountered this problem for over a year ever since working on premiere pro CS5/ CS5.5
I'm on a iMac 21.5 inch late 2010.

I just had a similar issue (Mac OS 10.7.3) Premiere Pro CS 5.5.2 was getting very unstable, seemed like it was very sluggish. When I switched to another app, then back to Premiere, pressing Play or spacebar didn't do anything. However if I waited a long time, like a minute, it came back to live. I'm not sure what is going on with my Premiere Pro these days, but it seems like it's gettings slower for me. One thing I do is to use Cocktail to clean the system caches, the reboot, and it seems this temporarily helps Premiere Pro, but after a time it gets boggy again.
Any advice on what to 'clear' to get PPro in an optimized state? I have a relatively older Mac Pro, 8 core but with 24GB of ram and nVidia 4000. It might be my imagination but it seemed 5.0 and 10.6 was faster and more stable than this, but who knows. Any advice is appreciated.

Adobe Premiere Pro 2.0 install from Adobe Website. Installation problems.

Hello everyone.
I recently purchased a new computer. And i've been trying to get all my software onto the new computer. when the time came to install Adobe Premiere Pro 1.5 I was informed that the website for activation of the product was down. After talking about the issue with an adobe chat agent I was informed that all the CS2 software was in the same boat, and that a dedicated web page provided versions of the software which did not require activation. (exclusively for people who owned the older software of course.) The site is here:
https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
I was told to use the Adobe Premiere Pro 2.0 to replace my version 1.5 and that I could use the provided serial numbers.
After downloading the software I discovered that it could not install. It accepted the serial number from the Adobe Site, but it ran into this error message:
Adobe Premiere Pro 2.0 Installer Information
Error 1311.Source File not found: C:\Users\"myname"\AppData\Local\Temp\Temp 1_PPRO_2.0_Ret-NH_UE (4).zip\Premiere Pro 2.0\Adobe Premiere Pro\Data1.cab. Verify that the file exists and that you can access it.
Pressing Retry only reloaded the error message.
I dare not try to install my version of Adobe Premiere 1.5 again because I dont want it to crash and stall again. (that is what happened when I tried to instal my older software.)
If anyone knows how I can get my software up and running I would appreciate it. You could save me from having to go and buy the new Adobe Premiere which would cost me a tremendous amount of money. Thank you for you consideration.
Just so you know. I also owned Adobe Photoshop CS2. And the site worked for getting that software working. I get the annoying register you product message (when it loads) but other than that it appears to be working. I have no idea how to get the Adobe Premiere 2.0 to work. ("There is no Adobe Premiere 1.5 download on the site.)

I read your suggestion. I was afraid you might say something like that. I have a very expensive workstation computer. I can't risk messing with the drivers when they are all functioning properly. Its the Adobe Premiere that isn't functioning correctly. After talking with you, it has become readily clear that It might be worth it for me to invest in the new software. The older programs sometimes aren't functional in new hardware. I am quite sure that if there was a way to make it work, it would have been more readily apparent. based off everything I know now, I'd rather wait a little and get exactly what I need, than to rely on outdated and non-functional software.
Thanks for helping me. Almost saved a bundle of money. I know more about installing programs though. I should have known to un-zip/extract those files before I tried to install the program. So all is not lost. I learned a thing or two.
Thanks for the help.

Rendering problems with Cineform files Premiere Pro CS6 Mac

Using CS6 Premiere Pro (latest updates) on MAC OS X 10.8.2 with Cineform stereoskopic files. Generally all looks good. Preview is working smoothly. When rendering (H264 Blu ray, MP2 DVD, Quicktime.. does not seem to matter) slowly the number of threads is increasing while rendering and when there are about 2050 threads or so then rendering just halts, CPU load going down, progress stops, rendering never finishes. Anybody having an idea what could be the issue?! Thanks

Okay how should I be exporting the files to use in premiere then? I exported a couple that were just a minute long and they ended up being 2 gb...

Can I use RAW files in Premiere Pro on Mac?

Help Please
on Mac and Im on Mac and Do Time Lapse , I use Lightroom to proceDo Time Lapse , I use Lightroom to process and Batch Process, Is there any way to use Raw files from Lightroom to Premier Pro to make my Time Lapse, I saw there was a Plug in for PC not mac?

I have the exact same issue Annaatavans I tried what Bill suggested, downloaded the newer driver, installed it but same issue with trying to use Premire Pro CC, as soon as I import a MOV file the software crashes. I get the following:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Pro.exe
Application Version:    7.0.0.342
Application Timestamp:    5176598d
Fault Module Name:    amdocl64.dll
Fault Module Version:    10.0.1268.1
Fault Module Timestamp:    52212f00
Exception Code:    c0000005
Exception Offset:    00000000001676d6
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    dc7e
Additional Information 2:    dc7e5fd0badfab0345616025e4bbd0b1
Additional Information 3:    8981
Additional Information 4:    89814bcabe120f2282687a9038106cd8
I'm using a brand new HP ProBook 4540s
8 gig of memory
i7 processor
Any thoughts? Anyone?

Premiere Pro CC 2014 hangs - Problems with MTS files?

Hello all,
So I've read the other MTS file posts on here about problems importing. I had this issue initially but moved the folder and it worked.
I got into my project and every now and then I would get this lagging, where Premiere Pro would still play, but the cursor would be frozen, and anything I click on wouldn't highlight... can't scroll etc. This seems to happen when the fan in my mac kicks up.
It has gotten to the point now where I can't edit the project at all because this happens about 3 minutes in each time. Works fine for a few, then fan kicks up and everything starts lagging and freezing. What's weird is I found a part on the screen, that if I click it, the screen updates to what I just did. SO WEIRD.
THIS DOES NOT HAPPEN ON ANY OTHER PROJECT. And this project isn't even that big. So I highly doubt it's a computer performance issue as I've worked on RED RAW and Prores 4444 files on my macbook pro (which I'm on now) with no issues.
Long story short I've tried about everything, and feel the only solution is to transcode to prores and start all over with the edit (which would be brutal) but I've already completed so much work! Does anybody have experience with this or a work around?
Thanks!

Hi Kevin,
Thanks for responding.
I was given a drive with the RAW files on them. I originally just used finder and dragged and dropped into Premiere, since that's what I've always done... but since the issue I'll start using what you mentioned.
Did NOT update the project. Started it on CC 2014.
I tried importing the sequence into a different project and the same issue is occurring. But below I've given more info as to my problems. I'm really concerned I'm going to have to start it all over again. I recently transcoded all files to Prores 422 (hq) in case that's what I need to do. But I'm really hoping there's something I can do to resolve this. Though I have a feeling it's the .MTS files causing issues.
What version of Premiere Pro?
Premiere Pro v8.1.0
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
OS X 10.9.5
What kind(s) of source footage?
AVCHD... I went about "show package contents" until revealing the .MTS files.
What were you doing when the problem occurred?
Editing. Noticed in the beginning, but as the sequence as gotten longer the problem became more persistent, until now it's ALL THE TIME... and the computer fan kicks up right away like it's struggling with playback.
What other software are you running?
Shut down all other programs so Premiere is just running. Still happens. All other projects have been working fine but this is the first with .MTS.
Do you have any third-party effects or codecs installed?
No.
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
None.
Are you using Mercury Playback Engine GPU Acceleration?
Yes.
Does the problem only happen with your final output, with previews, or both?
Everything. Screen lags and freezes with anything. It still plays back without interruption, but my cursor won't move, windows won't update, I can't scroll anywhere unless clicking the top part of Premiere (then it magically updates what I did a moment ago).
Help!

Premiere Pro 6 Mac install problems

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