Premiere pro and media encoder CC problem

Hi guys,
I hope some of you can help me, I installed new version of premiere pro and media encoder CC and now none of them works, I can edit in premiere but as soon as I press export message apears ''sorry a serious error has occurred that requires adobe premiere to shut down'' when I try to open encoder it shut down on startup.
I'm using old IMac 2.4ghz intel core duo, 2gb 667 mhz ddr2 sdram, ATI Radeon HD 2600 Pro 256 MB, OS X 10.8.5.
This is the error report, please help:
Process:    
Adobe Media Encoder CC [946]
Path:       
/Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier: 
com.adobe.ame.application
Version:    
7.2.0.43 (7.2.0)
Code Type:  
X86-64 (Native)
Parent Process:  launchd [136]
User ID:    
501
Date/Time:  
2014-02-10 08:44:28.001 +0100
OS Version: 
Mac OS X 10.8.5 (12F45)
Report Version:  10
Interval Since Last Report:     
1264 sec
Crashes Since Last Report:      
1
Per-App Interval Since Last Report:  24 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                 
7E711766-8C55-00D3-811F-852F73421407
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib   
0x00007fff9483c212 __pthread_kill + 10
1   libsystem_c.dylib        
0x00007fff8d74ab24 pthread_kill + 90
2   libsystem_c.dylib        
0x00007fff8d78ef61 abort + 143
3   libc++abi.dylib          
0x00007fff96ff79eb abort_message + 257
4   libc++abi.dylib          
0x00007fff96ff539a default_terminate() + 28
5   libobjc.A.dylib          
0x00007fff8f49d887 _objc_terminate() + 111
6   libc++abi.dylib          
0x00007fff96ff53c9 safe_handler_caller(void (*)()) + 8
7   libc++abi.dylib          
0x00007fff96ff5424 std::terminate() + 16
8   libc++abi.dylib          
0x00007fff96ff658b __cxa_throw + 111
9   com.adobe.dvacore.framework  
0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813
10  com.adobe.AMEAppFoundation.framework
0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425
11  com.adobe.Batch.framework
0x0000000105c0a842 AMEBatch::Initialize() + 2194
12  com.adobe.ame.application
0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811
13  com.adobe.ame.application
0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426
14  com.adobe.exo.framework  
0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066
15  com.adobe.ame.application
0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
16  com.adobe.ame.application
0x0000000100056a38 main + 424
17  com.adobe.ame.application
0x0000000100003f74 start + 52
==========================
Edited by moderator to trim the crash report down to the essentials. Since these forums do not support attaching file (due to legal and security issues), we recommend uploading files using Acrobat.com’s Sendnow (https://sendnow.acrobat.com) or similar services (YouSendit.com, etc.)

Hi mawe81,
Thanks for posting on Adobe forums,
Please follow this document  http://adobe.ly/1f2EHCg
and let us know if this fix your issue or not.
Regards,
Sandeep

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    Please try to check the resolution on the PSDs in the Project. and Make sure that the resolution should not exceed more than 1920*1080. This is could be the issue on crash on export.
    Let us know if this will help.
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  • Premiere Pro CS3 Media Encoder question...

    Hi,
    I got a question regarding the Premiere Pro CS3 Media Encoder.
    I am converting a sequence in Premiere Pro CS3 which contains footage from a '.vob' file which is NTSC, 720x480, 16:9 to a '.flv' file.
    Now I'm doing this via Premiere Pro CS3 Media Encoder and it let's me choose the Width & Height but there is no checkbox to keep the proportions - which I find is very, very inconvenient...
    So if I wanna convert this to a .flv file which is 400 high, the width should be 600, right ?
    Also, there is no way to specify to keep the 16:9 aspect ratio.
    Is that done automatically or how/where can I specify it ?
    Thanx for your help in advance !
    Mike

    If you want 16:9. you need to consider that the lower number should probably be divisible by 72. So, if you want something about 600 wide, I would use 360 for the lower number which gives you a frame size of 640X360
    When divisible by 72, it is evenly divisible by both 8, which is great for encoders, and 9, which is the frame ratio you want.
    Just choose square pixels and you will be fine.

  • Premiere Pro CS5 - Media Encoder Crash when Exporting to MPEG-2

    System:
    Core i7 920 @ 3.8 Ghz
    Gigabyte X58A-UD3R
    12GB DDR3 1600
    External Sound Card - M-Audio ProFire 610
    OS Drive - 2x300GB WD Raptors - Raid 0
    Project Drives - 3x300 WD Raptor - Raid 0
    Video Card - Geforce GTX 285 1GB
    Adobe Premiere Pro CS5 and Media Encoder CS5 continually crashes or hangs every time I try to export to MPEG-2.  I can successfully render to every other codec without any issue, but need the MPEG-2 for an Adobe Encore Project.
    The project is approximately 38 minutes long and contains AVI and MP4 files, all of which were ripped from DVDs as I'm producing a reel for a producer who provided his DVDs for me to rip and use as content.
    Possible issues:
    1.   Currently have Magic DVD Ripper and DVD Fab installed (codec conflicts?)
    2.   Originally ripped the DVDs at 630x360 (my mistake - hadn't really worked with a DVD ripper before and was the largest avi pre-set) and I'm exporting to MPEG-2 standard 720x480 Widescreen)  (I know I should've just ripped them as the original lossless MPEG-2 files - I'm a tool)
    2.   Blank space in the timline (there are a number of these)
    I would like to get some input before I try to export to MPEG-2 again as I blew a capacitor on my old mother board (Gigabyte x58-ud3r) after I had gotten my computer to start rendering a MPEG-2 after about 50 tries to export/launch media encoder set on MPEG-2.  I just installed my new motherboard to replace it.  Clearly MPEG-2 taxes the system more so than any other codec (from what I can tell).  However, I thought the issue with the blank space/no media in the timeline was fixed with CS5.  I saw in a previous post that someone thought that ffdshow was conflicting with AME.  I don't have ffdshow, but I believe that's a ripper program like Magic and DVDFab.

    I experienced this at one point.  Searching the WEB I saw suggestions that there was a problem with a recent version of Quicktime.  (I have no idea why the quicktime player would have an impact.)  However, reverting to an earlier version of Quicktime fixed the problem.  Search this board using quicktime as a search phase.  The quicktime web site allows you to download the earlier versions.  I'm not at my editing machine, but I believe that I am at version 7.5.2.

  • Premiere Pro to Media Encoder Link mysteriously stopped working

    I have CS6 Master Collection on a Windows 7x64 Ultimate HP Z820, 32 GB RAM, Quadro 4000, and have been using it for over a year. I use Premiere Pro and batch Queue to Media Encoder for encoding. The last time I used this workflow for batch was about 130 days ago, and it worked like a charm (like it should). A couple of weeks ago, I was on another project and tried to batch again, just like before, even using some of the same presets (on a 'nothin fancy' timeline) and Pr would create a project file in the TEMP folder after I pressed the Queue button, and AME would launch, and the project would appear in the AME queue. I'd press start, and wait a long time, until finally in the Encorder panel, I'd see "Connecting to Dynamic Link Server...", after several minutes, I'd get the goat, and find an error of "Could not read source file..." in the logs. After verifying the source was indeed there, I decided this was really a dynamic link issue.
    Here are a few more data points from things I've tried (also pointing to a dynamic link issue).
    (1) Exporting (encoding) directly from Pr works fine (so the headless AME is working)
    (2) Importing a Pr Sequence within AME does not work either, I get an error from the Import Premiere Pro Sequence dialog (after a long wait “Connecting to Dynamic Link server…”) that “Connecting to Dynamic Link server failed”.
    I do suspect this is a dynamic link issue, but don't know why, or what has changed. I've tried the 'create a new Premiere shortcut in dynamiclink folder' solution found on the forums and Google, but it didn't work. When I first tried that, I did find two shortcuts already there, one for Pr and one for Ae, but BOTH of them pointed to a CS4 folder! I've never owned CS4, and went from CS3 Design Professional to CS6 Master Collection. I also suspect this issue was caused by one of the updates to Pr that occurred within the last 130 days (since the last time I know this functionality worked). I've made not changes to my system during that time.
    Kyle suggested that it could be firewall problem blocking the TCP traffic used by dynamic link, but I do not use Windows Firewall, and all of this happens on a single machine, so there should be no TCP traffic across the wire (unless it is communicating with Adobe?). I use Webroot Endpoint Protection, but have received no indication that anything is suspect or has been blocked. Any help from the Adobe engineers would be greatly appreciated.
    I'd be willing to assist with troubleshooting on my system, as I've done with Audition in the past, but really don't want to uninstall the suite and go through that again. This should be tracked down by looking at the updates pushed out to CS6 withing the last 130 days. I think there have been two.
    Thanks,
    Shane

    I've resolved my problem thanks to post by @gagneh on this forum. It turned out to be the NVidia nView Desktop Manager applet found in the Control Panel. It was enabled, and I believe it has been enabled for a long time. I don't know if something in a recent update broke things, but as soon as I disabled the Desktop Manager, my dynamic link started working again in all aspects. Give it a try. Good luck.

  • Using Premiere CC and Media Encoder CC at the same time

    Is this possible?  Doesn't seem to be.  Media Encoder bails on every job as soon as you try to render anything in Premiere.  I guess they don't play nice together, which is surprising.  I was hoping that Media Encoder would pause and wait for Premiere to finish a render.  Instead it dies on every render job, creating 0 size video files... while making a sheep bleating sound.
    Is this a GPU issue?  I have 2 nVidia cards, a 770GTX and 560GTX. (Windows 8.1, 16gb RAM, 3770k CPU)

    As soon as I initiate a render in Premiere, Media Encoder bleats, and all subsequent render jobs bleat and produce 0 size video output files... even if I quit the Premiere render before Media Encoder reaches some of those render jobs.
    I suspect this is a GPU sharing issue.... but can't be certain.
    What do you mean by new install?  Did I install it (AME or Premiere) recently? No.  I've had Creative Cloud on my machine for almost a year, and both Premiere and Media Encoder have been updated periodically.
    To my knowledge they have never worked together, but I only started using the queue feature within Premiere recently, so I haven't used AME until recently.

  • Premiere CC and Media Encoder crashing new Mac Pro

    Since installing CC on my new Mac Pro (Late 2013) Premiere and Adobe Media Encoder have been continually crashing my system.
    At first, my comp would freeze and I'd have to hard restart, then it switched to rebooting on in's own. This would happen 10-20 times a day while editing.
    This began shortly after I synced settings from a previous version of PP but since I've installed new RAM; reinstalled CC/PP; reformatted my HDD and reinstalled Mavericks, CC, PP; and have not synced my settings. I've also tried editing multiple projects of different sizes with different media types -- all are experiencing the same problems.
    When I edit the same projects on my MBP, everything works fine.
    Recently, I have disabled GPU acceleration in all of my PP projects and that seems to have solved the problem.
    My office received 3 Pros at the same time with the same hardware configurations and software -- I am the only one experiencing this problem.
    Here are some specs:
    Late 2013 Mac Pro
    2.7 Ghz 12-Core Intel Xeon E5
    64 GB 1867 MHz DDR3 ECC
    AMD FirePro D700 6144 MB
    All drivers, CC, and software is up to date.
    So what do I do now?
    Any help is much appreciated!

    I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
    Mac and Root User http://forums.adobe.com/thread/879931
    -and http://forums.adobe.com/thread/940869?tstart=0
    Mac & nVidia Driver http://forums.adobe.com/thread/1075592
    -and http://www.nvidia.com/object/mac-driver-archive.html
    Mac Retina Bug http://forums.adobe.com/thread/1159632
    Troubleshooting guide for Mac freeze
    http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
    OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  • Adobe QT32 Server.exe Premiere CS6 Pro and Media Encoder

    Hi,
    Been having intermittent issues with this. I'll be trying to render, or even just scrubbing through a clip in the timeline and Adobe Media Core CS6 has stopped working pops up:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Adobe QT32 Server.exe
      Application Version: 6.0.5.0
      Application Timestamp: 5211c5c2
      Fault Module Name: ntdll.dll
      Fault Module Version: 6.1.7601.18247
      Fault Module Timestamp: 521ea8e7
      Exception Code: c0000029
      Exception Offset: 00090892
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 2057
      Additional Information 1: e8ad
      Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
      Additional Information 3: e8ad
      Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
    Doesn't always do it, but now I've found an instance where it's reliably repeatable. As I scrub through a certain part of the footage, it crashes. Or it crashes at the same point during rendering.
    I've succesfully edited and rendered clips made from the same cameras, recorder (Tricaster 410) - even from the same actual media file. I've tried updating QuickTime, uninstalling, reinstalling QuickTime, doing windows updates, updating GPU drivers from Nvidia, clearing media cache DB, launching Premiere while holding shift. Nothing makes a difference.
    System is an 2 CPU Intel Xeon E5-2687W 3.1 GHz, 64GB RAM running Win7 Pro 64.
    Anyone have any suggestions that don't involve reinstalling CS6?

    ...BE AWARE.....the newest versions of PPro CC 2014 contain a "fix" for your problems with the .MOV  32 bit codec. Somehow, .MOVs are NOW handled in a 64 bit environment by PPro which REMOVES the CRIPPLING use of the 32 bit Quirktime process, and ALLOWS much greater memory to be used than the old 4 GB limit.......I've seen the DRASTIC improvement myself on my Haswell laptop. I am not sure about Media Encoder, however, it would be STUPID if the same improvement was not also made with THAT program. CS6 does NOT have this improvement.....and WILL not updated to get it.  If I return to PPro 5.5....the "old" crappy performance returns with Canon MOVs......even on a TWICE as powerful machine !!!!.....UGH !!!
    ....Better to submit to the "subscription model" and its pecadillos that try to edit with a QUIRKTIME hobbled workflow !!!!

  • How on earth do you export to MPEG-2DVD in Premiere Pro & or Media Encoder?

    I'm having the same continuing problem in Premiere Pro CS5.5. I cannot export a sequence out as a MPEG-2dvd in Premiere Pro, nor as a MPEG-2dvd in the media encoder. I even tried to encode the file as an AVI file, and then take the AVI file and convert it to a MPEG-2dvd in media encoder. No dice. The file I'm trying to do all of this with is a 26minute sequence on the premiere timeline, so it's no space and data hog. It's originally an MPEG-1 file. I keep getting the error code that both Adobe premiere, and adobe media encoder can not read m2v.xmpses files. I already understand that these have broken into seperate files, with the m2v in there as the video, the audio file representing the audio, and the xmpses containing the metadata, but these files are not seperate in my experience with this problem. the m2v.xmpses is one file, and it can not be seperated. Ive been told that these files are seperated streams that need to be "muxed" together into one workable file. How do you do this?
    Thanks in advance to anyone who attempts to tackle these problems.

    SAFEHARBOR11 wrote:
    If working with NTSC, then your Sequence should be DV 720x480, so as to match what the DVD will be.
    Not to split hairs Jeff (nor to distract from the purposes of the OP), but you don't always want to match sequence settings to output, and the OP may not actually want to do this either - especially when working with lower quality assets and not knowing how many different ways the edit will be used.
    Adobe's mantra with Premiere Pro is "edit once, publish many" and so let's consider a hypothetical scenario where you are creating a sequence to be distributed to web and DVD. If your assets are 1280x720 60p and you put them in a DV 720x480 (4:3 0.9 PAR 29.97) sequence to match an intended DVD output, then you are "stuck" if/when you decide to render out an H.264 720p sequence for Vimeo. You have to re-build your sequence at that point.
    99% of the time, you want to create a sequence that matches your asset parameters, or that at least matches the majority of the assets. Then you are editing with the "raw" format and ready to up-res/down-res without creating multiple sequences with separate edits. This becomes even more imperative when and if a re-edit comes down and you find yourself having to execute identical edits across 2 or 3 or 4 different sequences.
    Just wanted to clarify that point. That's also part of the reason why PPro allows you to create a new sequence based on an asset's parameters by drag-and-drop.

  • Poor quality encoding on OSX & Windows - Premiere Pro CC & Media Encoder CC

    I run two computers, a Mac Pro and a Qosmio running Windows 8. I was experiencing rendering issues on my Windows 8 machine, using the same presets and settings I always have. Later installed CS6 using my old serial and render quality was fine.
    Downloaded CC on my mac and sure enough I get the issue with both of my installed versions of CC and not with CS6. I recorded a simple video in quicktime to demonstrate my issue.
    On the left is CC, right CS6. As you can see, my settings are identical. These were rendered in Encoder, but Premiere produces the same results.
    These are the final videos opened directly after rendering. Top is my encoded file through CC and the bottom is my encoded file from CS6.
    Any ideas? I keep going to support for this issue and either mysteriously lose my connection and am never recontacted or simply ignored and have them render a video and say "I don't see any problem with this" even though I'm seeing the same discrepencies I'm showing above.
    Also, it does this for all recorded videos. I made the mistake of using a video recorded in Captivate for a support call once and was shrugged off as it being a captivate error. It does this for all videos, regardless of their source.

    Hi victoriavanpatten,
    Sorry you're having trouble.
    The first thing I noticed is that your source file is 60fps and the preset you are using is for 24fps. You might want to use a custom setting that matches your source sequence. I could not locate any presets for 60fps video. You have to create one.
    You can also try 1 pass VBR instead of 2 pass VBR in Bitrate Settings. I have heard a few complaints about 2 pass VBR encoding.
    Let us know if these possible solutions help you.
    Thanks,
    Kevin

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