Premiere Pro CC 2014.0 has stopped working
I have Premiere Pro CC 2014.0 installed
I can't install 2014.0.1 because it's simply not available despite being told the contrary from Adobe Communities moderators.
I'm using Windows 8.1
There is no actual error message from premiere, the message comes from Windows Problem Reporting which states: "Adobe Premiere Pro CC 2014.0 has stopped working... A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This error occurs during the launch of Premiere Pro.
This problem began to persist yesterday. It occurs while no other programs are running. I am running no third party codecs or add-ons to Premiere Pro.
Here is the AMT3 log file:
It's not letting upload this information.
The contents of this file suggest premiere pro is trying to return values in regard to license keys... So, I signed out and signed back in. I started Premiere and it asked me to sign in, I clicked sign in and it logged me in automatically... its said thanks then disappeared... It then brought up a dialogue saying I had 00 days left on my trial. It then went away and asked me to sign in again... I signed in and it said thanks and went away and started to load... Then the same thing happened : I get a white screen and a Windows Problem Reporting that Premiere Pro has stopped working.
I have an enterprise subscription through Tulane University. Here is the amt3 log if it lets me upload this time.
09/11/14 14:53:15:976 | [INFO] | | | | config | | | 7956 | Using default media policy RET
09/11/14 14:53:15:979 | [INFO] | | | | AMT | | | 7956 | AMTImpl::AMTRetrievePersonGUIDWithAuthSource PersonGUID is : 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called GetLicenseAgreementDetails
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called IsLicenseAgreementAccepted
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed type in IsLicenseAgreementAccepted 1
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed dguid in IsLicenseAgreementAccepted 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed driverleid in IsLicenseAgreementAccepted V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:981 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed version in IsLicenseAgreementAccepted 1000
09/11/14 14:53:15:982 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Successful in searchDocForAgreement, returning the child element
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | foundXmlElement in IsLicenseAgreementAccepted
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | outstatus being returned from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from GetLicenseAgreementDetails is 0
09/11/14 14:53:15:984 | [INFO] | | | | uiswitch | | | 7956 | EULA has already been accepted.
09/11/14 14:53:15:984 | [INFO] | | | | AMT | | | 7956 | This is a subsequent launch. Deferring services.
09/11/14 14:53:15:984 | [INFO] | | | | performance | | | 7956 | AMTObtainProductLicense took 95.203712 ms
09/11/14 14:53:15:984 | [WARN] | | | | AMT | | | 7956 | AMTGetParentLEIDLicenseStatus called.
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Service construction took 0.1 ms and succeed.
09/11/14 14:53:15:985 | [INFO] | | | | AMT | | | 7956 | Parent LEID not passed Relying on Licensing LEID V7{}CreativeCloudEnt-1.0-Win-GM
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Syncing to license store...
09/11/14 14:53:16:049 | [INFO] | | | | SLCoreService | | | 7956 | Found server mkey.
09/11/14 14:53:16:066 | [INFO] | | | | SLCoreService | | | 7956 | Loading license references...
09/11/14 14:53:16:068 | [INFO] | | | | SLCoreService | | | 7956 | Found 2 license file(s)
09/11/14 14:53:16:083 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [10436989.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [243157053.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | License store synchronization took 114.5 ms and succeed.
09/11/14 14:53:16:101 | [INFO] | | | | SLCoreService | | | 7956 | Query license: type = 5, duration = 1122 days, remaining = 1121 day(s) 14803 seconds.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Royalty Bearing found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Protected Content found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Breaking Out!
09/11/14 14:53:16:101 | [INFO] | | | | AMT | | | 7956 | Return Code 3
09/11/14 14:53:16:101 | [INFO] | | | | performance | | | 7956 | AMTGetParentLEIDLicenseStatus took 117.028931 ms
09/11/14 14:53:32:720 | [WARN] | | | | PCDService | | | 7956 | Failed to remove key [LD_SESSION] in hive [976087041428704252227960]from cache : 769
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [WARN] | | | | AUMService | | | 7956 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
09/11/14 14:53:32:721 | [DEBUG] | | | | ServiceLoader | | | 7956 | looking for library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [DEBUG] | | | | ServiceLoader | | | 7956 | Found library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [INFO] | | | | SLCoreService | | | 7956 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:32:755 | [INFO] | | | | SLCoreService | | | 7956 | Service destruction took 32.8 ms and succeed.
09/11/14 14:53:32:755 | [INFO] | | | | performance | | | 7956 | AMTReleaseProductLicense took 35.584194 ms
09/11/14 14:53:32:755 | [INFO] | | | | AMT | | | 7956 | END SESSION.
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Supply pertinent information for quicker answers
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Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc. -
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