Premiere pro cc 2014 black screen or "media offline"

Almost impossible to do much work in Premiere CC 2014. I use 3 machines in business and Premiere doesn't work with any of them for long. I can be editing fine for about an hour then suddenly my program monitor goes black or says media offline. The only way I can get it back is to reboot about 4-5 times before the project will load again. This happens regardless of where the media is stored, what version of Mac OS is used, or what plugins are used. Anybody else experiencing this?

Hey John! Thanks for the help! So far I've encountered the issue on three different macs. Two are stock iMacs so some AMD chip. The third and least problematic is a desktop running a GTX 780 with CUDA 6.0.46. I will have to check on the two iMacs on Monday... I'm updating the Cuda for the desktop to see if that changes anything.

Similar Messages

  • Adobe Premiere Pro CC 2014 Black Screen

    Hello, My Premerie Pro CC 2014 doesn't work when I open it. It starts up with the loading screen, then goes all the way to the bottom of the screen, and just shows a black screen with the File, Edit, Clip, Sequence, Marker, Title, Window and help on top. Althogh when I click on premiere pro's File, Edit Ect;  Or black screen it just makes the ding sound. So I can't use it. It's very very annoying, Please someone respond I'll have a Screen shot below. Does anyone no how to help?

    Hi coleprollercoaster,
    Have you tried resetting preferences?
    Thanks,
    Kevin

  • Premiere Pro CC 2014 gets stuck on Media Pending.

    Hi there,
    I've been having a bit of trouble with PPCC 2014 opening projects then getting stuck with all my footage and assets and after effects comps just displaying with 'Media Pending'. The program still works, opens, and I can save and click around so it's not crashing but nothing loads unless I force it to relink which obviously isn't great when I'm having to edit multiple large projects. These projects still open just fine on regular old Premiere Pro CC so I will continue using that for the time being.
    Media Encoder is also having an issue with After Effects comps that are in Premiere Pro timelines and only display as 'Media Pending'.
    Fortunately all these issues go away if I reboot my machine and try again straight away, but having to reboot my mac just to open a project or do a export isn't exactly preferable.
    I have a Mac Pro (late 2013) with 10.9.4 with 16gb Ram and a AMD D500 3GB card.
    I'm just wondering if anyone has been suffering with the same issues and has come across any fixes.
    Thanks in advance.

    Here is my post from another thread concerning the same issue:
    I got through Adobe to connect to me remotely to solve this problem twice. They cleaned the cache and preferences and renamed my Adobe folder under applications (don't exactly know how thy did it.) The problem disappeared only to come back after a little while. No video playback, unresponsive buttons - but playable audio, and media pending for all clips. I told them to report this to tech support. This was about a month ago but no updates still..I know I hadn't had this issue neither with CS6 nor with CC.
    I am currently rendering my project after changing the sequence's editing mode to Quicktime ProRes Proxy to see if it will help. Preview is still preview but as you said maybe the issue is to be with preview settings set to i-frame mpeg. I have read about the mpeg importer plugin to be an issue in previous versions of premiere pro concerning issues with media pending but i might be wrong.
    After changing the sequence settings to Prores Proxy (or if you don't have these codecs installed you may try another codec or google "Prores codec install" and have them installed) the problem cleared away. I have looped the timeline and played it over and over for a couple of hours without the issue surfacing.
    For Adobe support and for others to know here is a wiki concerning the issue in CS5. FAQ:Why does my clip show as "media pending"? - Adobe Premiere Pro

  • ADOBE PREMIERE PRO CS4! BLACK SCREEN KEEPS SHOWING  ON START UP?

    Hi,
    Could somene please help me? This is my first time using adobe premiere pro and it keeps showing a black screen after I click new project? Also lots of the tools above will not let me click on them? I have used other video software before and have never had this problem. Please help

    Either:
    FAQ:Why can't I click any buttons?, otherwise: Please provide
    these details to help us help you.
    Cheers
    Eddie
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  • Problem with Premiere Pro new actualization - Black screen on all playbacks - HACKINTOSH user

    Hi guys, please help me!!!
    I installed the new version of Adobe Premiere Pro CC version (8.1) and now the software open the older projects, but the playback does not work, its all black, both of them (source and monitor). After effects works fine.
    I already try to re-installed CC, cleaned cash, but same happens. When i move the dimension line to customize my workspace, a crash occurs, looks like an error.
    Tks very much fellows

    appear a new atualizaction, but when i tried, that happen (see in the print screen)

  • Premiere Pro CC 2014: Glitched screens?

    I'm trying to make a stop motion video for a class at school and my view screens keep glitching. They'll look normal for about a half second - barely long enough to see a photo - then go back to these weird glitchy "images"
    I'm wondering if this is because I updated the software a few days ago and it's a bug, but it only started happening today

    1 - moved to the correct forum
    2 - More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
    3 - What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    4 - Exactly what is INSIDE the video you are editing?
    Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    https://forums.adobe.com/thread/1070933 for screen shot instructions
    Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

  • Premiere Pro CC 2014 - Black flickering lines during playback and when exporting video

    I am fairly new to Premiere and have recently started using creative cloud on my new MacBook Pro retina - 2.3 GHz Intel Core i7 - 16GB Memory - OSX Version 10.9.4
    I shot a music video using my friends camera and all the shots were absolutely fine, I dropped them into Premiere and started editing the video together.
    Some of the clips are perfectly fine during playback, although sometimes my playback stutters a little, but some of the clips have strange horizontal lines that flash through them when I watch it back. I have only used basic things such as the highlight/shadow and sharpen tools in Premiere. I thought that it maybe fine once I exported the video but when I open up the exported file on my desktop in Quicktime the little black flashes/glitches are still there in some of the shots.
    Here is a screenshot you can see a line halfway between the top of my head and the top of the screen, when you watch the video there are lots of these flashing about.
    Could this be something that I have set up wrong?
    CPU/GPU related?
    Thanks,
    Jordan

    Hi there,
    thanks for the reply!
    GRAPHICS = NVIDIA GeForce GT 750M 2048 MB
    I tried that but it didn't work unfortunately, Mine was already set to the one you said, I tried the other but no change

  • Premiere Pro CC 2014.1 - end of media indicators different in source and program monitors???

    Here are two screen grabs showing the right edges of the source and program monitors in PPCC 2014.1. Does anyone know why the end of media indicators are so different? Left is source monitor, right is program monitor.

    Those are actually different indicators. The one on the left is the end of media indicator, which lets you know there are no more frames in the source clip. The one on the right is commonly known as the end of sequence indicator, which can also get to in the Source Monitor if you play a clip to the end and then hit Right Arrow.
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  • Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.

    This is a project that I have been successfully encoding in short segments until now.  Now when encoding, session runs about 10-15 minutes and then ends without error messages. 
    Removing effects and changing to Mercury PB Engine SW did not help. 
    Also tried disabling metadata as suggested in another forum. 
    When CUDA used, logged as "Encoding failed."  When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
    Premiere Pro Build 8.1.0 (81)
    Media Encoder Build 8.1.0.122
    Windows 7 Professional
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
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    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly

    Running out of options and ideas...
    Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode.  The crash is a software crash, Windows continues to run fine.
    I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc.  https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
    Windows event is not that helpful to me:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00007ff5ecb4de40
    Faulting process id: 0x1dc8
    Faulting application start time: 0x01d04a503cd82df2
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: unknown
    Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
    Faulting package full name:
    Faulting package-relative application ID:
    I have wiped adobe off the machine and reinstalled - same problem.  I have tried projects that crash the machine on other machines and it works fine.
    The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
    Spec:
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    I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great.  Guess it was my time for a problem, but I'm open to new ideas to try...
    Finally - I hope someone from Adobe reads this.  I have spent 2 nights on the phone with support.  The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem).  Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
    Thanks in advance to anyone with ideas on things to try,
    Cheers!

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Exporting to Media Encoder crashes Premiere Pro CC 2014

    Greetings,
    I am experiencing a problem with premiere off and on. Right now it is an on problem. When I am exporting from Premiere Pro CC (and CC 2014) it will intermittently crash Premiere. I have tried this with several different audio and video formats (AVI [Lagarith and uncompressed], WAV, H.264, MPG2, AAC, etc). At the moment, every time I go to export to queue it locks up and hangs on the "Preparing data for export..." Media Encoder Launches and then it just freezes. I get "Problem Even Name: AppHangB1" over and over. Sometimes a full restart will fix this temporarily and sometimes it goes away for a long while. I managed to get a few sequences exported and then it just kept freezing on every PP CC restart.
    Here are my system specs:
    Premiere Pro CC (up to date)
    Win 7 64bit (up to date)
    i7 970
    24GB Ram
    NVIDIA 470GTX (driver up to date)
    3 x 1.5TB internal
    4TB internal
    3TB internal
    12TB RAID 5 via USB 3.0
    USB 2.0 and 3.0 drives
    FireWire audio device (M-AUDIO FireWire1814)... although, I am not using it for playback. It is connected.
    Footage is from C100 H.264 .MTS, H.264.mov from 7D, and H.264 .MOV from iPhone.
    All stock video plugins with a few third party audio plugs.
    This problem happens with and without third party plugs, but it happens that this project uses them.
    I have chatted with Adobe help twice about the matter and nothing has come of it. Log out, log in = same. Restart = same (sometimes), create new user account = same, and so on. The only thing I haven't done is completely re-install premiere, which seems a bit overkill. One of the reps said he would get back to me in a few days after he watched the issue via screen share. Never heard back.
    I get the sense that this has something to do with PProHeadless.exe not launching or not running properly. When the crash happens on a fresh restart of PP CC 2014 PProHeadless is not running. I can start PProHeadless and it will send sequence to media encoder. When I try to export another sequence from the same project it crashes and I see another instance of PProHeadless launched.
    Also, once the projects are exported to Media Encoder, I can encode them to any format with no problem. The problem is getting the sequences there!
    Is there anything that I am overlooking here?
    Thanks for the help!

    Hi
    Premiere pro cc 2014  8.0.1 (21) build
    Encoder CC 2014 8.0.1.48
    I use CC for Teams so it updates all the time.
    Again when I tried to use it today by letting premiere open it by sending an output into Queue it crashed both Encoder and Premiere.
    In order to shut down Encoder and Premiere I had to go into Task Manager and "End Process Tree" on everything adobe I could find because just ending Encoder did not work it would not close. I remembered that years ago when Premiere would crash we had to end a photoshop process. I found photoshop open even though it was not "alive" on my task bar. I had used it yesterday but had closed it. I also had to close dynamiclinkmanager.exe *32 as well as one of the three Adobe CDF Helper.exe*32. They popped back on but Encode closed and then I got a message that Premiere needed to close and did when I clicked the button to let it close.
    After all this I re-opened Encoder by itself and checked the Preferences finding that Import Sequences Natively option was again checked.
    By the way for me, "Launch AME manually, then drag the sequence from PPro's Project panel to AME's Queue (or to a preset in the Preset Browser). That uses a different code path than the File>Export>Media workflow." won't work most of the time because I do live events of panel interviews that may run 2 or more hours. I need to break them down to chapters for the web
    Also I know this isn't part of this problem but I and many others would still love dynamiclink to work to Encore because the DVD is not dead yet. The current work path is a drag.
    Looks like some programers and engineers have some work to do.
    Thanks
    Dennis
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  • I am trying to screen capture a simulation session in captivate 6 and then edit it in premiere pro cc 2014 when I import the video into premiere, it is blurry

    Caveat - I am relatively new to adobe captivate and premiere, so hopefully this is a simple setting issue that I have not been able to figure out.  When I do a video capture in captivate 6 the output mp4 is very clear.  If I play it in windows media player it is crisp and clear.  If I import that same mp4 into Premiere Pro CC 2014, it is very blurry.  My simulation has gauges and dials that need to be clear and I need to "mix" audio, narration, and system sounds into this video.  Any help would be extremely appreciated!

    OK - back to my caveat.  When I select preferences in Premiere and look at the playback setting, I get options for Preroll, Postroll, Step forward/back many, mercury transmit, Audio device, Adobe DV and disable video output when in backgroud (all of which I am not smart enough to comprehend). 
    I apologize for my ignorance. So as I continued to read your question, I, of course googled "how to set playback resolution in premiere pro" and I learned how to do that....  They were set to 1/2.  I adjusted to full and it seems to be clear now....  I think you just helped me, help myself.  Thank you!  Did I get it right?  Is there any more you can recommend when it comes to taking a screen capture video and making it into an awesome demo?
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  • Premiere Pro CC 2014.2 crashes when "locating media"

    The problem;
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    Project workflow
    - 700gb of 5d footage
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    - Dynamically linked files with AE
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    Questions.
    - What the hell happened? Why could I open it on one computer and not on the other?
    - Is there a way to fix a corrupted .proj files on a PC?
    - What should the average file size be, before it becomes unstable? (I'm pretty that my file size was bloated by all the previous versions of the sequences)
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    Hi,
    I would suggest the following steps:
    http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/
    Run a disk permission repair on your boot drive, and
    Reset Home Folder permissions and ACLs Error | Apple Support Communities
    Thanks,
    Rameez

  • Premiere Pro CC 2014 very unresponsive while rendering on background with Adobe Media Encoder

    Usually while I eddit videos on Premiere, I'm rendering on the background with AME. Or at least I used to. Some time ago, this process suddenly stopped working, as rendering on the background bagan to make Premiere really unresponsive, and quite impossible to work with. I couldn't think of any change I made other than switching my HDD, and I blamed it on that (it made sense because new HDD is one of those WD Green ones, a little worse than my old Seagate one). So I adapted to just queueing everything and start rendering when I was done edditing. But yesterday I installed a 240gb Kingston HyperX SSD, re-installed Windows and the main apps on it, and tried again, hoping to see an improvement. Now I was storing the original media on the HDD, running OS, Premiere and AME on the SSD, and rendering to the HDD. It did not work. Premiere still became slow while I rendering with AME. So I thought it might get better if the HDD was not reading and writing at the same time, and I switched the original media to the SSD, while still rendering to the HDD. Also didn't help. I don't know why this setup suddenly does not work, and I really need to fix it.
    My setup:
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    Hi chriscorrell,
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    Upgrading your OS might be a good idea because Premiere CC 2014's OS requirement is OS X 10.8.
    See here: System requirements | Adobe Premiere Pro
    Thanks,
    Rameez

  • GoPro HERO4 Black - Editing 4K on Premiere Pro CC 2014.0.1

    Hello, I'm new to the GoPro and we recently purchased a HERO4 Black.  I'm editing with Premiere Pro CC 2014.0.1 on a MacBook Pro, specs below:
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    Thank you,
    -Erik

    You can transcode them to Prores.
    You can also download the free Cineform Studio software to convert to Cineform mov.
    http://shop.gopro.com/EMEA/softwareandapp/gopro-studio/GoPro-Studio.html

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