Premiere Pro CC 2014 - Bug Report

Just thought I'd report on a ton of bugs that hit me after using CC 2014 on a project though I have no idea what is causing any of them except most likely the underlying Mercury and/or Lumetri Deep Color Engines.
The BIGGEST ISSUE was FLICKERING, most of the other bugs happened in trying to find a way around it. Seemed to experience these problems on two different computers.
Computer 1: Windows 7, Geforce 670 (from memory)
Computer 2: Windows 8, Geforce 750M
Workflow: 3 minute HD music video edited in PP mainly using multicam, direct link grade in Speed Grade utilising the new master clip and clip grade, effects (Red Giant's Universal's diffuse glow, glimmer and Knoll Light Factory, plus RGB curves) and overlays then applied in Premiere with a couple of shots sent to AE for object removal.
Bugs:
Applying perhaps a range of effects seem to results in the image flickering (tried rendering it in software, CUDA and OpenCL engines) and oddly enough only in the second half even though the clips where at same location, same take, same effects and lighting. Often removing the Universal diffuse glow or glimmer effect seem to remove the flicker though the odd clip that didn't have it applied would also randomly flicker so seems like the render engine is freaking out.
At one stage the export resulted in white flashes and even effects not being applied and randomly appearing on/off.
Another time on export the effects were applied but the footage disappeared entirely
Anti-flicker under the motions tab would not remember/display it's value upon loading, displaying 0.00
Anti-flicker on export if perhaps adjusted again after loading the project produced pure RED image on export
Sending a clip to After Effect from Premiere often would not render in Premiere (would produce error, blank or crash) so I had to render proxies in After Effects for it to come across into Premiere. Never had to do this in the previous version of CC.
Overlaying footage and using Screen resulted in a darker image on one clip, maybe something to do with Lumetri applied to a master or independent clip and the order in which effects are being calculated.
Premiere crashed often, usually if it was struggling to display image and then you tried to follow up with commands, move the timeline position or save for instance
Premiere if it didn't crash occasionally it would have laggy play back, and this was just trying to play a single DNxHD clip with no effects applied in a native timeline.
If you need any more information to help fix these bugs let me know and I'll attempt to deliver.

Adobe, I can't believe you're so out of touch on this issue that you are telling people to try removing curves effect. At this point I'm beginning to think that you are deliberately misleading people to downplay this issue. We have told you multiple times that we are a studio with 5 editing stations, all different configurations and graphics cards, and have experienced the issue on several projects and varying levels. This is a MAJOR bug that is crippling business everywhere, that you can read about on several forums, and you are still tell people to 'try removing curves'. For simple edits that don't use many effects, no problems (which is why there are not more complaints because must people do simple edits). As soon as you pile on colorgrading and effects the flickering starts. 
For the rest of you folks trying to get through this, don't waste your time like we did trying to self diagnose the problem removing/changing effects and trying different combos. It will go away one minute, only to randomly return the next. The ONLY true solution we have found is to go back to CC pre 2014. For those of you in mid-project, that means rendering out your work now, maybe without effects if you have to, and start over.
Don't waste your time trying 'removing curves' like Adobe has suggested.

Similar Messages

  • Flicker footage in Premiere Pro CC 2014.2. Tested on different computers. When waiting for fixes this bug?

    Flicker appears solely the fault of Premiere Pro CC 2014.2. Tested on different computers. Used as nVidia Quadro and GeForce GTX770. Drivers were different. Everywhere equally evident flicker. Incidentally, it defies logic and may occur at different film pieces. If re-render that flicker may occur on another spot in the video.
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    Hi Aleksey,
    Flicker appears solely the fault of Premiere Pro CC 2014.2. Tested on different computers. Used as nVidia Quadro and GeForce GTX770. Drivers were different.
    Have you tried with the Mercury Playback Engine set to "Software Only?" More info please: FAQ: What information should I provide when asking a question on this forum?
    Everywhere equally evident flicker. Incidentally, it defies logic and may occur at different film pieces. If re-render that flicker may occur on another spot in the video.
    Is this a brand new project or one you updated from an earlier version? What kind of footage are you exporting? Which preset are you using?
    When waiting for fixes this bug?
    If I can repeat the case here with the same hardware, GPU, and drivers, that would be easier to fix the bug. Currently, I cannot recreate the bug.  If you or anyone else can provide me with steps to recreate the bug, that would help immensely. It sounds like this will be the difficult thing.
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  • Can't Move Audio Clips in Timeline After Expanding to View Waveforms (Premiere Pro CC 2014.2)

    So, this seems to be a bit of a weird one, and I'd be pretty stoked if it ended up being something silly that I'm doing wrong, but I can't for the life of me figure out what that might be.
    As the title suggests, I can't use the mouse to move some audio clips in a timeline once I expand the track to view the waveforms. This appears to only happen with independent audio clips (WAV. AIFF, MP3, etc), and not with clips attached to video. Also, it's worth noting that I don't have track keyframes turned on. I was hoping that was it, but it wasn't.
    So, what happens is this:
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    Intel i7-3820
    32GB RAM
    Nvidia GTX 980 (350.12)
    Premiere Pro CC 2014.2

    Update:
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    The good news is that for the time being that could be a workaround, though it would be great for this to not happen at all.

  • Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly

    Running out of options and ideas...
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    Faulting process id: 0x1dc8
    Faulting application start time: 0x01d04a503cd82df2
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: unknown
    Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
    Faulting package full name:
    Faulting package-relative application ID:
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    Intel Core i7-4790K @ 4.0 GHz
    32 GB ram
    1TB SSD
    AMD Radeon R9 M295X 4GB GDDR5
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    Cheers!

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
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    Thanks Adobe, for checking this out.

  • Premiere Pro CC 2014 Crashing on Start Up

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    Hi Nerd03, I have a similar problem on Windows which could relate to the issue discussed here:
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  • Premiere Pro CC 2014.2 often crashes (Windows)

    Hi...i'm on windows 8.1 and using premiere pro cc 2014.2.... there have been bugs and really need help as this problem has affected my workflow and i even can't get a solution of this.....
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    Hi Nazim,
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    So this is for Kevin (who probably will tell me to stay with the Mac-probelm-users-thread):
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    Process:               Adobe Premiere Pro CC 2014 [717]
    Path:                  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Identifier:            com.adobe.AdobePremierePro
    Version:               8.0.0 (8.0.0)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Premiere Pro CC 2014 [717]
    User ID:               501
    Date/Time:             2015-04-03 14:55:56.729 +0900
    OS Version:            Mac OS X 10.10.2 (14C1514)
    Report Version:        11
    Anonymous UUID:        3C4BE865-15A1-83C0-2A8F-247384EECB0D
    Time Awake Since Boot: 19000 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000000c0
    VM Regions Near 0xc0:
    -->
        __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreText             0x00007fff8c98db95 TLine::~TLine() + 243
    1   com.apple.CoreFoundation       0x00007fff9105ca9e CFRelease + 526
    2   com.apple.HIToolbox           0x00007fff8d5a0944 TCoreTextLineInfo::~TCoreTextLineInfo() + 34
    3   com.apple.HIToolbox           0x00007fff8d5a0913 TLayoutInfo::Clear() + 51
    4   com.apple.HIToolbox           0x00007fff8d5a078f TCoreTextEngine::Invalidate() + 49
    5   com.apple.HIToolbox           0x00007fff8d59d0a8 TCoreTextEngine::Init(void const*, THIThemeTextInfo const*) + 92
    6   com.apple.HIToolbox           0x00007fff8d59cf00 TThemeTextCache::Create(void const*, THIThemeTextInfo const*) + 460
    7   com.apple.HIToolbox           0x00007fff8d59c8bf DataEngine::GetTextDimensions(void const*, double, HIThemeTextInfo*, double*, double*, double*) + 259
    8   com.apple.HIToolbox           0x00007fff8d59c785 HIThemeGetTextDimensions + 185
    9   com.apple.HIToolbox           0x00007fff8d5e124e HIStandardMenuView::MeasureItemTextWidth(__CFString const*, TextLayout*, __CTFont const*) + 122
    10  com.apple.HIToolbox           0x00007fff8d5e0a3f HIStandardMenuView::GetItemWidth(float, TextLayout*, unsigned char*) + 719
    11  com.apple.HIToolbox           0x00007fff8d5dde02 HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 878
    12  com.apple.HIToolbox           0x00007fff8d5dda1c HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 416
    13  com.apple.HIToolbox           0x00007fff8d5dd84f HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 45
    14  com.apple.HIToolbox           0x00007fff8d5dd755 HandleCalculateMenuSize(OpaqueEventRef*) + 154
    15  com.apple.HIToolbox           0x00007fff8d58213a MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 358
    16  com.apple.HIToolbox           0x00007fff8d58098c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260
    17  com.apple.HIToolbox           0x00007fff8d57fdce SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    18  com.apple.HIToolbox           0x00007fff8d57fc42 SendEventToEventTargetWithOptions + 43
    19  com.apple.HIToolbox           0x00007fff8d5dd4e4 _CalcMenuSizeOnDevice(MenuData*, unsigned short, unsigned int, CGRect const*, unsigned int) + 763
    20  com.apple.HIToolbox           0x00007fff8d5e1bad GetInitialMenuRect(MenuSelectData*, MenuData*, unsigned char, Point, unsigned short, Rect*, unsigned int*, CGPoint*) + 261
    21  com.apple.HIToolbox           0x00007fff8d5f6f32 GetCurrentMenuRect(MenuSelectData*, unsigned int*, CGPoint*) + 110
    22  com.apple.HIToolbox           0x00007fff8d605890 DrawTheMenu(MenuSelectData*, __CFArray**, unsigned char, unsigned char*) + 582
    23  com.apple.HIToolbox           0x00007fff8d60548c MenuChanged(MenuSelectData*, unsigned char, unsigned char) + 356
    24  com.apple.HIToolbox           0x00007fff8d5f1e36 TrackMenuCommon(MenuSelectData&, unsigned char*) + 1211
    25  com.apple.HIToolbox           0x00007fff8d604fb1 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 510
    26  com.apple.HIToolbox           0x00007fff8d604c5e _HandleMenuSelection2 + 446
    27  com.apple.AppKit               0x00007fff9191b8be _NSHandleCarbonMenuEvent + 277
    28  com.apple.AppKit               0x00007fff917b72f0 _DPSNextEvent + 1843
    29  com.apple.AppKit               0x00007fff917b6730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    30  com.apple.AppKit               0x00007fff917aa593 -[NSApplication run] + 594
    31  com.adobe.Frontend.framework   0x00000001000c948d FE::MacApplication::RunSelf() + 45
    32  com.adobe.Frontend.framework   0x0000000100047cca FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
    33  com.adobe.Frontend.framework   0x00000001000cad44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
    34  com.adobe.Frontend.framework   0x00000001000d1f25 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
    35  com.adobe.AdobePremierePro     0x00000001000018ac main + 508
    36  com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

  • Premiere Pro CC 2014 crashes when deleting keyframes on photos

    As the title says, I'm getting a crash every time I delete keyframes from photos I've done "Ken Burns" style moves to. It gives me the old "A serious Error has occurred" message and poof.
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    Is there a workaround or is this a new bug that needs to be dealt with?
    Next time it happens I will take a screen grab but I have a serious deadline to meet right now.

    Process:         Adobe Premiere Pro CC 2014 [696]
    Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Identifier:      com.adobe.AdobePremierePro
    Version:         8.2.0 (8.2.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [212]
    Responsible:     Adobe Premiere Pro CC 2014 [696]
    User ID:         501
    Date/Time:       2015-01-28 10:11:49.817 -0700
    OS Version:      Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  C952FF8E-A6AA-F0DE-6B82-B28EFDDF79A8
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 2079
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=624.6M resident=382.1M(61%) swapped_out_or_unallocated=242.5M(39%)
    Writable regions: Total=2.1G written=558.9M(26%) resident=1.2G(55%) swapped_out=0K(0%) unallocated=967.7M(45%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.1M
    ATS (font support) (reserved)         8K        reserved VM address space (unallocated)
    CG backing stores                  21.6M
    CG image                            524K
    CG raster data                       48K
    CG shared images                    204K
    CoreImage                            72K
    Foundation                            4K
    IOKit                             644.0M
    IOKit (reserved)                    268K        reserved VM address space (unallocated)
    Image IO                            816K
    Kernel Alloc Once                     8K
    MALLOC                            547.1M
    MALLOC (admin)                       32K
    Memory Tag 241                      116K
    Memory Tag 242                       12K
    Memory Tag 249                      156K
    Memory Tag 251                       36K
    OpenCL                            474.6M
    OpenGL GLSL                        1664K
    STACK GUARD                        56.1M
    Stack                              25.8M
    VM_ALLOCATE                        76.4G
    VM_ALLOCATE (reserved)              444K        reserved VM address space (unallocated)
    __DATA                             84.4M
    __IMAGE                             528K
    __LINKEDIT                        225.7M
    __NV_CUDA                           456K
    __TEXT                            398.9M
    __UNICODE                           544K
    mapped file                        72.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                              78.9G
    TOTAL, minus reserved VM space     78.9G
    Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.66 GHz, 64 GB, SMC 1.39f5
    Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 2048 MB
    Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Ethernet 1, Ethernet, en0
    PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1
    PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1
    PCI Card: pci1b4b,9230, AHCI Controller, Slot-2
    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4
    Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 479.95 GB
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: WDC WD10EADS-65L5B1, 1 TB
    Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
    Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
    Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
    Serial ATA Device: MARVELL VIRTUALL
    USB Device: TOURO Mobile 3.0
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub in Apple Pro Keyboard
    USB Device: iLok
    USB Device: USB-PS/2 Optical Mouse
    USB Device: Apple Pro Keyboard
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    FireWire Device: SAFFIRE_PRO_40, Focusrite, Up to 400 Mb/sec
    Thunderbolt Bus:

  • Premiere Pro CC 2014 freezes frequently and crashes

    Since upgrading from Premiere Pro CC to Premiere Pro CC 2014 my projects crash in regular intervals, which didn't happen before.
    All my settings and presets have been pulled across fine, but suddenly relatively slim projects get stuck during editing, rendering or exporting. The progress bar stops, the preview screen freezes and that's it. I can only radically crash the sucker. I did delete all preview files and it improved marginally... only that the time until it froze took a few minutes longer.
    I'm on 64bit high-end Windows 7 machine and have never had this problem with previous versions of Premiere Pro.
    Very frustrated.

    @bendubb37: I'm not the least bit defensive about complaints regarding the stability and general quality of the program. As a quality engineer on the Premiere Pro development team (not a member of the technical support team), I'm quite familiar with many if not most of the problems--both those that are legitimate bugs in our code and those that result from conflicts with OSes, hardware, codecs, other programs, etc. I genuinely appreciate having customers come to this forum to report issues they're having. Such reports sometimes help us identify bugs that we weren't aware of, and they always help us to prioritize bugs to fix based on which issues are biting the most customers and having the greatest impact on their productivity and satisfaction. And naturally I understand the frustration and anger of customers who are wrestling with one problem or another in the program.
    What I took issue with was cutco's derision of a perfectly valid troubleshooting step recommended by a technical support agent and his assertions that a) "This community is kind of useless" and b) "Adobe is absent." Cutco graciously acknowledged that he had let his frustration get the best of him.
    As to the oft-repeated claim that CC2014 is buggier and less stable than prior versions, I submit that it's a problematic claim to substantiate, at least based on anecdotal personal experience or taking the pulse of this forum & others. There's no question that some customers who enjoyed smooth sailing with an earlier version are experiencing problems with CC2014. But I know for a fact that this release included fixes for a significant number of bugs, including crashers, so many other customers who were having problems with earlier versions are now cruising along without a hitch (or at least without those old, fixed hitches). Alas, those people are not frequenting the forum to sing the praises of CC2014.
    My point here is simply that claims about the relative quality of one release versus others can be a distraction from the more important--and much more concrete--fact: a certain number of customers using CC2014 are having Problem X, which didn't happen in CC7.x. The more we can learn about Problem X--and the more clearly we can differentiate X from Y and Z, which may manifest similarly--the sooner we can nail down the cause.
    Don't get me wrong: there is an objective trajectory of a product's quality. Unfortunately, even when you have a large pool of data in front of you, the trajectory doesn't lend itself to quantification. You can't simply count the number of deferred bugs, for instance, because not all bugs are equal. You can't even go by the number of known crashers because some are extreme edge cases while others lurk in the path of mainstream workflows. That said, for people like me who spend our working lives trying to deliver the highest quality possible, the trajectory our program's quality is a common topic of discussion.

  • Adobe Premiere Pro CC 2014 Crashing very often! Please Help!

    Hello,
    I am currently editing my first feature on Adobe Premiere Pro CC 2014 and it is currently up to date.
    I am editing on a iMac 27in, late 2013 brand new computer.
    Processor: 3.5 GHz Intel Core i7
    Memory 32GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GTX 780M 4096MB
    System: OSX Yosemite V 10.10.1
    The project is located on a 8TB G Drive
    7200 RPM
    High Performance ThunderBolt drive.
    Details of the project:
    I am currently working on a fine cut of 5K Red Footage that is being cut in the RAW.
    I work at 1/2 quality settings and have no lag.
    The timeline includes limited stacked video files and various mp3 audio files.
    The Problem:
    Lately, the program will randomly quit or freeze up 4-5 times during an 5-6 hour edit session.
    Many times it is random, however, it seems to happen often if I accidentally click on the end of a clip on the timeline and it goes to switch into trimming mode. 
    Also, it will randomly go into the "pinwheel of death" out of nowhere followed by "Adobe CC is not responding."
    My project file is just about 15MB now.
    What is causing this reoccurring problem?
    How can I make it happen less?  I have scoured the forums and found similar articles but no helpful solutions.
    I have recently turned auto save on to save every 2 minutes because there have been more than one occasion where I lost A LOT of work because of this issue.
    I am about two weeks out from picture lock delivery and this issue is driving me crazy and loosing me a ton of time.
    Please help or let me know if any more additional information can help solve the issue.
    I have sent in well over 25 error reports already.
    Thanks,
    Thomas.

    I think I may have found the solution...
    I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
    I of course backed up my projects and than deleted this folder. So far it seems it worked.
    I'll know for sure in a day or two, but after constantly crashing, Premiere hasn't crashed for the last 4-5 hours of work.
    Goran

  • What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?

    I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
    Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it  to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
    I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
    My system configuration is Intel Core I7   950@  3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
    For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!!  and during the 20 days mentioned above it crashed once.
    The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
    I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
    I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
    Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
    Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
    Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.

    Hello Ashraf,
    Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
    Thanks,
    Kevin

  • How to work on the same project on two machines at the same time and also exchange progress seamlessly using Adobe Premiere Pro CC 2014?

    We are working on a film project on Adobe Premiere Pro CC 2014. Two editors are working on the same film project (same pproj file ) on two machines. As a result the bin structure and the file structure is exactly the same. We even bought two licenses for the respective machines to make matters simple (at least we thought it would).
    Now when we share a sequence between the two machines, every time we have to import and re-link media. Also each sequence import comes with its own set of files, which are actually already present in the project. Basically the new sequences are looking to re-link the media to the original/ source files only and are completely ignoring the file structure present in the project.
    In all editing softwares, timeline/ sequence sharing is a very common practise when working on multiple machines. Why is it so tedious in CC 2014? Every time we share a sequence between the two machines the media gets doubled and tripled in the project. As a result the project file size is increasing perpetually. Already Premiere CC 2014 is extremely laggy and slow, and this stupid bug is making it more difficult for us to finish our work on time.
    Has anybody ever faced this issue? How do we solve it? We are willing to try out any workflow that you can suggest.

    Concurrently working on the same project it requires a specific implementation in all editing programs like Avid's Unity/ ISIS shared storage. That's what you are simply not considering. none of your issues would be any problem if your projects resided on a commonly accessed server or something like that. Check respective hardware solutions.
    Mylenium

  • After upgrading to Premiere Pro CC 2014, I can't change the render preview location

    Ever since I downloaded Premiere Pro CC 2014, I cannot re-route my render preview files. I have two internal hard drives and I need the files to go to my secondary one. With CC, it did this just fine, but since I've upgraded to 2014, it will not do it. I've set it the same way I did before in Preferences/Media, then set the Media Cache Files and Media Cache Database to the new hard drive.  It's eating all my hard drive space and I cannot render or export a large sequence. Is there a trick to this I'm missing that has changed?

    Thanks Neil! I'm actually wondering how to change where the preview files go. I've attached two screen grabs. Right now my media cache is going to my SATA drive (my smaller of my two internal hard drives and the drive where Premiere Pro is located.) I want to re-route my render files to go to my Macintosh HD drive which is much larger and gives me more breathing room. I could do that before but since I've upgraded to 2014, even though I have it set in preferences, it STILL goes to my SATA drive. So annoying! I'm wondering if I'm doing something wrong or if it's a bug. I'm still running Mountain Lion (getting ready to finally upgrade, I've just been needing to backup my computer), could this be the reason? Any ideas? Thanks so much for the help!

  • Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.

    This is a project that I have been successfully encoding in short segments until now.  Now when encoding, session runs about 10-15 minutes and then ends without error messages. 
    Removing effects and changing to Mercury PB Engine SW did not help. 
    Also tried disabling metadata as suggested in another forum. 
    When CUDA used, logged as "Encoding failed."  When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
    Premiere Pro Build 8.1.0 (81)
    Media Encoder Build 8.1.0.122
    Windows 7 Professional
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    8 GB RAM
    NVIDIA GeForce GT 610 (9.18.13.3788)

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Re-interpreted footage metadata is lost when moving Premiere Pro CC 2014 project file to different computer

    Hi guys,
    I believe this is just a bug in Premiere Pro CC 2014 (and other versions in the past), but I wanted to make sure it was on the PP team's plate for the next update, since it's detrimental to a workflow that include more than one computer or more than one editor on a project.
    My team shoots a lot of footage in slow-motion (for instance, 59.94 for 23.976). Premiere's process to conform this footage is great. Modify -> Interpret Footage -> Assume this frame rate: "23.976".
    Unfortunately, when we move this project file to another system, even if we are using a hard-drive that is synced to have the exact same source media files with the exact same file structure, we lose the footage interpretation metadata. Premiere Pro CC thinks this footage is 59.94 again, and our sequences are in shambles. All clips where the interpretation metadata is lost have "zebra pin stripes" on them wherever they exist in our sequences.
    We have to manually re-interpret the footage, and then sometimes manually re-select in and out points. This is a work-around that enables us to push forward, but it's a barrier that makes collaborative editing extremely challenging and opens up rampant possibility for error. It's hard to locate every clip we need to re-interpret in some of our more complex projects, and even harder to avoid re-interpreting the wrong clips.
    Looking forward to a resolution to this problem.
    Daniel Lichtenberg
    [ad/link removed by moderator]

    Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
    I came across this thread
    Premiere Pro CC error message and crash
    which had the suggestion -
    "Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
    This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
    I don't know if I will have the same issue again tomorrow so I'm going to render out a super high res video before I close premiere just in case

  • Premiere Pro CC 2014 and Medie Encoder CC 2014 problem

    Hello there,
    Every time that I am willing to export my project my Premiere Pro CC 2014 stop responding all together. I tried the short cut (Commend+M) or going through the Manu bar. the result is the same, Premiere Pro CC 2014 just freezes and does not respond to anything till I force quit it and restart it allover again. I tried exporting from Premiere Pro it self, without using Media Encoder, but the problem remains the same.
    I am using the new Mac Pro. I heard Adobe Premiere Pro is experiencing  problems with the New Mac Pro. Is that true? Or is there other issue?
    Thank you and looking forward to hear back,
    Maruf

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

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