Premiere Pro CC 2014 closes when i open a project

Hi, im a PC user and when i open a project or create a new project, Premiere Pro closes when the project opens. I get no crash warning or anything like that, it just closes down.
Also, this may be related. My Creative Cloud app tells me that it needs updating, but when i do, it too closes down. When i reopen the CC app, it tells me that it needs that same update again.
Im on Windows 7, Please help

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

Premiere Pro CC 2014 crashes when loading project file

Hi guys, any help on this is much appreciated as I have a job due in 18 hours and I'm in big trouble if I can't fix this.
I've been editing a project in Adobe Premiere Pro CC 2014 (updated to the latest version) and when I tried to access the same file today it is giving me the error message:
'Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'
I had saved other version files and they all seem to be working properly so I know it's not my HD that is corrupt. In fact my suspicion is that it has something to do with a blur effect i'm using. The only problem is, I can't even access the file to delete the effect as the project file won't open.
Information about my computer:
I am using a Macbook Pro
OS X version 10.9.4
2.6 Ghz Intel Core i5
Memory 16 GB, 1600 MHz DDR3
Any suggestions/comments would be appreciated.

Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
I came across this thread
Premiere Pro CC error message and crash
which had the suggestion -
"Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
I don't know if I will have the same issue again tomorrow so I'm going to render out a super high res video before I close premiere just in case

Premiere Pro CC 2014 crash when I Click and Drag

Hi All, I have a problem with Premiere CC 2014 that is driving me crazy!
The issue is as follows:
If I try to drag a clip, sequence, effect or transition anywhere within the premiere, it will crash - with "Sorry, a serious error has occurred" message. The program will crash, quit and the saved recovery project is usually healthy (luckily!). BUT, as soon as I've re-started the program, and reloaded the project - or any project for that matter - the problem persists. As soon as I click and drag, Premiere crashes!
In order to 'reset' this, I have to restart my machine. Once I have done so, I can continue editing as normal for a while (not long, perhaps up to an hour, or so) but eventually, it WILL crash again. I've not been able to work out what I have to do in order to trigger this - it seems random. But once it's happened, only restarting my computer will resolve it - and then only temporarily.
Here are all the facts:
The crash ONLY happens when I drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
The crash happens after I have clicked, as soon as I start to move my mouse.
I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. No crash here.
The footage plays fine.
I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc) - as fresh as it comes!
I am not running Time Machine in the BG
My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
I have tested this with projects and footage on an external drive, as well as internal, same issue.
I noticed the issue had started on, or around 25-27th November 2014.
Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects as soon as I drag a file or layer... doesn't matter what the layer is. The crash seems less elegant here, I don't get an error message, it just freezes and I have to 'force quit'. Again, the problem persists until the machine is restarted.
I have been using my macbook and premiere pro cc 2014 on Mavericks for a long time, and had no problems - so I know it should work fine! The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups, I installed a few new fonts and any CC updates that happened in the background... I can rule out most of these because of my fresh install, with no user data, fonts plugins or time machine to confuse matters... It must be an Adobe bug with Yosemite!
Any ideas?
Thanks so much in advance!!

Hi Vince,
vince_email wrote:
...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
Please check this blog post. Updating from Time Machine can cause this issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later).
Thanks,
Kevin

Premiere Pro CC (2014) crashing when making a sequence

I just did a clean install of OS X Yosemite and installed Creative Cloud on my 2008 MacPro. Every time I make a new sequence or open a saved Premiere Pro CS6 project, Premiere Pro CC 2014 always crashes. I am not sure what is going on because before I updated OS X from Mavricks, I used Premiere Pro CS6 with no issues at all. Please help! Thanks!
Here are my MacPro settings:
Here are the errors I am getting:
That blank space usually says this:

Ok I have seemed to "fix" the problem. I have two video cards on my MacPro:
I have a three monitor setup with two monitors on the 2600 XT and a single monitor on the 6870. I unplugged the two monitors on the 2600 XT and created a new sequence and it didn't crash. Not quite sure what is going on with this because this was never an issue while I was running Adobe Premiere Pro CS6. I still do want to run a three monitor setup but the 6870 doesn't want to support three monitors. Hopefully there is an update from Adobe that will fix this issue.
Is there a way that Premiere will not try to use the other video card?

Premiere Pro CC 2014 crashes when deleting keyframes on photos

As the title says, I'm getting a crash every time I delete keyframes from photos I've done "Ken Burns" style moves to. It gives me the old "A serious Error has occurred" message and poof.
This never happened with CS6, CS5.5, CS5, CS 4.5...well...you get the idea!
Is there a workaround or is this a new bug that needs to be dealt with?
Next time it happens I will take a screen grab but I have a serious deadline to meet right now.

Process:         Adobe Premiere Pro CC 2014 [696]
Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier:      com.adobe.AdobePremierePro
Version:         8.2.0 (8.2.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [212]
Responsible:     Adobe Premiere Pro CC 2014 [696]
User ID:         501
Date/Time:       2015-01-28 10:11:49.817 -0700
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: C952FF8E-A6AA-F0DE-6B82-B28EFDDF79A8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 2079
    thread_create: 1
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=624.6M resident=382.1M(61%) swapped_out_or_unallocated=242.5M(39%)
Writable regions: Total=2.1G written=558.9M(26%) resident=1.2G(55%) swapped_out=0K(0%) unallocated=967.7M(45%)
REGION TYPE                      VIRTUAL
===========                      =======
ATS (font support)                 32.1M
ATS (font support) (reserved)         8K        reserved VM address space (unallocated)
CG backing stores                  21.6M
CG image                            524K
CG raster data                       48K
CG shared images                    204K
CoreImage                            72K
Foundation                            4K
IOKit                             644.0M
IOKit (reserved)                    268K        reserved VM address space (unallocated)
Image IO                            816K
Kernel Alloc Once                     8K
MALLOC                            547.1M
MALLOC (admin)                       32K
Memory Tag 241                      116K
Memory Tag 242                       12K
Memory Tag 249                      156K
Memory Tag 251                       36K
OpenCL                            474.6M
OpenGL GLSL                        1664K
STACK GUARD                        56.1M
Stack                              25.8M
VM_ALLOCATE                        76.4G
VM_ALLOCATE (reserved)              444K        reserved VM address space (unallocated)
__DATA                             84.4M
__IMAGE                             528K
__LINKEDIT                        225.7M
__NV_CUDA                           456K
__TEXT                            398.9M
__UNICODE                           544K
mapped file                        72.0M
shared memory                        68K
===========                      =======
TOTAL                              78.9G
TOTAL, minus reserved VM space     78.9G
Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.66 GHz, 64 GB, SMC 1.39f5
Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 2048 MB
Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1
PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1
PCI Card: pci1b4b,9230, AHCI Controller, Slot-2
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4
Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 479.95 GB
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: WDC WD10EADS-65L5B1, 1 TB
Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
Serial ATA Device: MARVELL VIRTUALL
USB Device: TOURO Mobile 3.0
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub in Apple Pro Keyboard
USB Device: iLok
USB Device: USB-PS/2 Optical Mouse
USB Device: Apple Pro Keyboard
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: SAFFIRE_PRO_40, Focusrite, Up to 400 Mb/sec
Thunderbolt Bus:

Upgrading Premiere Pro CC to Premiere Pro CC 2014 in the middle of a project

Hi guys!
I was working through a project with Premiere pro CC until I checked my creative cloud app and realised there was an update for the software, Premiere Pro CC 2014. I thought great, I'll download it straight away.
It's a great bit of software and it does seem to be faster, however, whenever I play a sequence everything is fine and working as expected except the sequence monitor, which constantly freezes while trying to edit. Quitting the application and re-opening it is my only real solution so far as it's fine once I do this for a good couple of minutes until the sequence monitor freezes again
I was wondering whether I could get any help with this problem? I am using Yosemite as my OS and I have read up on many issues that have come about with adobe applications since the launch of Apple's new OS update. Someone recommended going back to the older version of Premiere Pro CC, but I've done a serious amount of work on the newer version now so going back is out of the question really.
I've spoken to quite a few people about the issue, like you do, and they are also a bit unclear of a solution. Some say its the graphics card. Some say I need to buy a new computer (I have an imac mid 2010 intel core i3). And most say to downgrade to mavericks again as adobe and Apple are still working on a solution for the near future.
I was thinking of re-installing premiere pro cc 2014 altogether but I am a bit worried that work may go missing if I did?
Any suggestions would be greatly appreciated!
Tom

There is this offer of a trial version FC Pro X with 30 day runtime:
http://www.apple.com/final-cut-pro/trial/
Too bad you didn't have a complete backup that could run the previous OS X
and then you could resume using an earlier Final Cut Pro (10) or (7) since a
clone would have been a means toward that position.
http://www.apple.com/support/finalcutpro/
http://www.apple.com/support/pro-apps/
This appears to be another good reason to check out all the reasons why one
would want or need to upgrade a working OS X version, since these kinds of
events are known to happen as a direct result.
Sorry to not have an answer to this, other than try & use the Trial version...
Or see if someone at Apple sales/support can field your issue w/ an answer.
Good luck & happy computing!

Problem with Premiere Pro CC - destroyed clips after re-opening a project

Hey there,
I´m currently experiencing a big issue that is costing me tons of time. I can work just fine on my project, until I close it. After re-opening the project, all the clips within my sequence start over at every cut I´ve made. That means, I dont have a continious video anymore, and my whole project is destroyed. I cant seem to repair it either, and so far, had to start over.
Note: this only happens once I close and re-open the project. So, something must be going wrong while closing the project.
Here are the facts that might be of relevance:
I´m using:
- .mov videofiles ( filmed with NTSC / ALL-I 30 fps, 1920x1080 )
- .wav audiofile
- pluraleyes 3 for syncing
- sequences in the project are set on 1920x1080p but on 25fps.
- I´ve been working on an internal SSD
what I have already tried:
- "reconnect" the source files by saving them in a different location
- working on a different PC
- try backup files and autosaves ( they look all the same, dont ask me why )
Everything works perfectly fine besides that issue. I haven´t found any reasonable help on that matter while searching trough the web, so I´m coming to you.
I´m hoping to find a solution for this problem, as its preventing me from making any progress. Please let me know if you need more information about the project and/or the issue.
Thanks in advance!

If you're working with multicam sequences, then it sounds like you're running into an issue that was fixed in update 7.0.1.
This is the main thread on that issue: http://forums.adobe.com/message/5548970#5548970. For some users, the fix has redeemed sequences bitten by the bug.
If you're not editing multicam sequences or you already have 7.0.1 installed, then please provide more info about the nature of your sequences, merged clips, etc.

Premiere Pro CC 2014 crashing when trying to see a sequence

This is the error message I keep receiving -
[/caravan/releases/2014.09/shared/adobe/MediaCore/Backend/Src/Sequence/PersistentGroupCont ainer.cpp-279]
The only variant I've seen is when I try opening the same sequence in Premiere Pro CC, not 2014.
I've tried importing in the exact sequence to a fresh new project and it drops the import altogether. Has anyone seen this happen across multiple versions of cleanly installed Premiere?

Hi Cityroom,
This might be helpful: https://forums.adobe.com/thread/1394068?tstart=0
Thanks!
Rameez

Why does Premiere Pro CS 6 hang when option opening bins, clip to sequence, etc?

Hello,
I am having an issue with Premiere Pro CS6 performing a few commands:
-     Option Clicking Bins to open them
-     Duplicating Sequences
-     Performing Clip to Sequence
-     Creating Sequence: File → New → Seq
I am not having these issues (the system does not hang) when loading shots, Match-framing, watching dailies, etc in my source monitor or watching the assembly. Everything works fine when actually cutting, trimming, inserting, etc. Cutting in the timeline is actually a pleasure – fast and very responsive.
The problem only happens when I’m in bins.
My project is rather large – about 49.9MB, with over 100 folders and bins (it is a feature).
I have tested these commands with smaller projects – importing a sequence from the current "hanging" project into a new project - and everything is working fine with the small project of that one sequence and consolidated clips from the sequence.
I originally thought it as a RAW issue (I had 8GB). When I installed another 8GB of RAM for a total of 16GB the issue stopped and I have been editing fine for the last few days.
However yesterday the issue started again – it hangs on the commands listed above (Mac’s spinning wheel).   The operation is usually completed successfully however it can take up anywhere from five to ten minutes before the sequence is duplicated or the bin opens (option clicking), etc.
Again, from what I’ve gathered it does not happen with smaller projects – with less bins, footage, clips, etc. but only with this rather large project – with many daily bins, sequence bins, etc.
My system spec. are:
MacPro 1,1 - OS X 10.6.8
2 x 2.66 GHz Dual-Core Intel Xeon
16GB 667 MHz DDR2 FB-DIMM
The media that I’m cutting is ProRes (transcoded from Epic RED footage).
I'm wondering if this issue is hardware-related or Premiere Pro CS6-related.
Any help would be much appreciated!
Thank you,
Matteo

"Devenum.dll" Change your rendering engine from GPU to software. Project Settings, General, Video Rendering and Playback. See if that helps.

Premiere Pro CC 2014 crashing when playing back especially when playing back graphics.

I updated Premiere Pro to CC 2014 last week and found it crashing a lot when playing back especially when playing back graphics. Has anyone else had this problem?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CC 2014.1 won't open and crashes

Hi all,
I'm pretty desperate because I need to work on a project by my colleague (who works with Premiere, latest version)... but I just can't make my version even open. As soon as it starts firing up, it crashes.
I used to have a working version (7.02), but with this I could not open his project (from 8.1)... and hence downloaded the newer version. I de-installed it again, hoping that it might have just been an installation bug... but sad irony... no version works anymore. I have "rented" my premiere from "the cloud", however all I can get to download now is the trial version. I wouldn't mind that... if it only worked... because I'm on a tight schedule.
So here are my specs:
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
I would be grateful for any help - until a month ago... I "only" worked with the MC... and hence I'm new bee in adobe land.
Regards and THANKS
Christina

Dear all,
thanks for your help! I was able to talk to a very professional and understanding member of Adobe support and the source of the problem was more banal:
Since updating to OS X 10.9.5 all my permissions were a mess. Premiere wasn't allowed to "read and write", and hence unable to create folders etc - although the boxes were all ticked in the right way. However after the permissions were restored (and there were loads of faulty ones)... premiere seems to work again fine!
So what I got out of this is to be very careful before updating my system again... -> "never change a winning team" -> however not updating for ages can't be the solution too... I will have to find the right balance ;-)
Again: Thanks for all your advice... in any case I've learned lots by trying out your different suggestions
Christina

Premiere Pro 5.5.2 crashes on opening existing project

ok so i haven't had an issue before. but its been a few months since i last used premiere pro.
so i open premiere pro and i create a new project, i add my music and the mp4's i will be using, i'm on a mac osx by the way most recent version, so im able to select specific scenes from the mp4's and add them to the time line as well as add the music to the timeline. i make a good 30 seconds and figure i will continue this project tomorrow. so i save and close the application.
its today now, and i go to open my project, and all these errors are happening. first in the preview window theres an orange sign stating theres no media or something, i can't view my timeline sequence i made the nite before, i cant even add my videos that were already imported to the project the other nite, or if i am able to add them to select a scene, it freezes in a somewhat bright black window is shown.
ive tried resetting preferences, by holding down shift and alt on my keyboard, that didnt work. deleted the rendered previews, that didnt work. i see many posts on here where no one has been able to even fix the issue. no one from adobe seems to know whats going on.
so what is going on? i'd like to finish my project.

c'mon all these views and NO ONE has an answer? where's adobe guys? shouldnt they be monitoring and seeing how to help?

Premiere Pro CC(2014) crashing when copying and pasting clips

Has anyone found Premiere to hang when copy and pasting clips from one sequence to another, or even within the same sequence.
Sometimes, it hangs then comes back to life. Other time I just have to force quit.
Thanks

I don't recall reports of such a problem. We'll need more info to attempt to troubleshoot the issue. Start with the prompts on this page: FAQ: What information should I provide when asking a question on this forum? Especially the details on your computer.
Also, please report the following:
the types of content in your sequence, particularly in segments you're pasting. The source(s) of the content, the codec(s), the duration of copied segments?
where the content is stored?
whether either sequence was imported from a third-party program via XML or the like?
the sequence settings of both sequences?
what effects & transitions are in use, particularly in the segments you're pasting?
what is resource usage before and during the copy/paste operation? Is a CPU getting pegged? Does memory usage spike precipitously?

Premiere Pro CC 2014 Crashes When Soundediting.

Hi,
I have been editing a film on a PC 64bit, windows 7.1. For some time now.
It´s perrfectly fine until I started using the Audio Denoiser and EQ effects and doing some
basic sound editing/mixing whatever you want to call it.
Simply crashes after a while. A serious error one time (seen that Before!) and
sometimes just locks canvas and after a while crashes.
Strange!
Any solutions to this?

Thanks! It works fine now!
Kind of Think I can remember that being an issue Before.
Can´t remember if it was the CS6 I was running back then.

Premiere Pro CC 2014 won't open "because it is not responding".

When trying to open Premiere Pro CC 2014 it won't open and I get the message "You can't open the application "Adobe Premiere Pro CC 2014" because it is not responding.
I've done my updates, uninstalled it, reinstalled it. Even did a clean re-install of the Yosemite OS but nothing. It opens up fine on my laptop.
I'm on an iMac 27, late 2009.
2.66 GHz Intel Core i5
16GB RAM
ATI Radeon HD 4850 512 MB
Really need this to work asap.
Thanks.
/Carl

A variety of issues can cause PPRO to crash on launch. Here are some of them:
a problem with the Preferences, or some other pref-related file in the Profile-<USERNAME> bin.
the graphics driver
having an integrated graphics chip as well as a graphics card. Disabling the integrated chip often fixes this.
having Nvidia CUDA drivers installed on a system with an AMD card
third-party plug-ins
a problem with the cache files.
a problem with the project file (if you're loading a project...)
folders that Premiere writes to being set to read-only
the user not having administrator rights
a conflict/incompatibility with some OS setting
a problem on the licensing/authentication side.
The fact that you've done a fresh installation of 10.10 eliminates some of those possibilities.
After a crash on launch, does a dialog box eventually come up prompting you to submit a crash report to either Adobe or Apple? If so, please click "information" or the like to access the crash log and copy/paste the report here.

Premiere Pro CC 2014 closes when i open a project

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