Premiere Pro CC 2014 crash on startup

I have creative cloud and I installed premiere pro c 2014 but it doesn't work. Crash on startup. I deleted the preference files but is not working. Any idea? Thanks for any help.

Hi Kevin,
the problem is that Premiere CS6 is working fine, but the version CC and CC 2014 crashes.
I am working on a macbook pro and have a subscription on creative cloud.
Please let me know what other info you need so I can be mrs precise.
Thanks in advance
Regards
Akil

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    4   com.apple.HIToolbox           0x00007fff8d5a078f TCoreTextEngine::Invalidate() + 49
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    6   com.apple.HIToolbox           0x00007fff8d59cf00 TThemeTextCache::Create(void const*, THIThemeTextInfo const*) + 460
    7   com.apple.HIToolbox           0x00007fff8d59c8bf DataEngine::GetTextDimensions(void const*, double, HIThemeTextInfo*, double*, double*, double*) + 259
    8   com.apple.HIToolbox           0x00007fff8d59c785 HIThemeGetTextDimensions + 185
    9   com.apple.HIToolbox           0x00007fff8d5e124e HIStandardMenuView::MeasureItemTextWidth(__CFString const*, TextLayout*, __CTFont const*) + 122
    10  com.apple.HIToolbox           0x00007fff8d5e0a3f HIStandardMenuView::GetItemWidth(float, TextLayout*, unsigned char*) + 719
    11  com.apple.HIToolbox           0x00007fff8d5dde02 HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 878
    12  com.apple.HIToolbox           0x00007fff8d5dda1c HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 416
    13  com.apple.HIToolbox           0x00007fff8d5dd84f HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 45
    14  com.apple.HIToolbox           0x00007fff8d5dd755 HandleCalculateMenuSize(OpaqueEventRef*) + 154
    15  com.apple.HIToolbox           0x00007fff8d58213a MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 358
    16  com.apple.HIToolbox           0x00007fff8d58098c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260
    17  com.apple.HIToolbox           0x00007fff8d57fdce SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    18  com.apple.HIToolbox           0x00007fff8d57fc42 SendEventToEventTargetWithOptions + 43
    19  com.apple.HIToolbox           0x00007fff8d5dd4e4 _CalcMenuSizeOnDevice(MenuData*, unsigned short, unsigned int, CGRect const*, unsigned int) + 763
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    21  com.apple.HIToolbox           0x00007fff8d5f6f32 GetCurrentMenuRect(MenuSelectData*, unsigned int*, CGPoint*) + 110
    22  com.apple.HIToolbox           0x00007fff8d605890 DrawTheMenu(MenuSelectData*, __CFArray**, unsigned char, unsigned char*) + 582
    23  com.apple.HIToolbox           0x00007fff8d60548c MenuChanged(MenuSelectData*, unsigned char, unsigned char) + 356
    24  com.apple.HIToolbox           0x00007fff8d5f1e36 TrackMenuCommon(MenuSelectData&, unsigned char*) + 1211
    25  com.apple.HIToolbox           0x00007fff8d604fb1 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 510
    26  com.apple.HIToolbox           0x00007fff8d604c5e _HandleMenuSelection2 + 446
    27  com.apple.AppKit               0x00007fff9191b8be _NSHandleCarbonMenuEvent + 277
    28  com.apple.AppKit               0x00007fff917b72f0 _DPSNextEvent + 1843
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    30  com.apple.AppKit               0x00007fff917aa593 -[NSApplication run] + 594
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    32  com.adobe.Frontend.framework   0x0000000100047cca FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
    33  com.adobe.Frontend.framework   0x00000001000cad44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
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    35  com.adobe.AdobePremierePro     0x00000001000018ac main + 508
    36  com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

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    ReadOnly portion of Libraries: Total=624.6M resident=382.1M(61%) swapped_out_or_unallocated=242.5M(39%)
    Writable regions: Total=2.1G written=558.9M(26%) resident=1.2G(55%) swapped_out=0K(0%) unallocated=967.7M(45%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.1M
    ATS (font support) (reserved)         8K        reserved VM address space (unallocated)
    CG backing stores                  21.6M
    CG image                            524K
    CG raster data                       48K
    CG shared images                    204K
    CoreImage                            72K
    Foundation                            4K
    IOKit                             644.0M
    IOKit (reserved)                    268K        reserved VM address space (unallocated)
    Image IO                            816K
    Kernel Alloc Once                     8K
    MALLOC                            547.1M
    MALLOC (admin)                       32K
    Memory Tag 241                      116K
    Memory Tag 242                       12K
    Memory Tag 249                      156K
    Memory Tag 251                       36K
    OpenCL                            474.6M
    OpenGL GLSL                        1664K
    STACK GUARD                        56.1M
    Stack                              25.8M
    VM_ALLOCATE                        76.4G
    VM_ALLOCATE (reserved)              444K        reserved VM address space (unallocated)
    __DATA                             84.4M
    __IMAGE                             528K
    __LINKEDIT                        225.7M
    __NV_CUDA                           456K
    __TEXT                            398.9M
    __UNICODE                           544K
    mapped file                        72.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                              78.9G
    TOTAL, minus reserved VM space     78.9G
    Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.66 GHz, 64 GB, SMC 1.39f5
    Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 2048 MB
    Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Ethernet 1, Ethernet, en0
    PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1
    PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1
    PCI Card: pci1b4b,9230, AHCI Controller, Slot-2
    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4
    Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 479.95 GB
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: WDC WD10EADS-65L5B1, 1 TB
    Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
    Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
    Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
    Serial ATA Device: MARVELL VIRTUALL
    USB Device: TOURO Mobile 3.0
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub in Apple Pro Keyboard
    USB Device: iLok
    USB Device: USB-PS/2 Optical Mouse
    USB Device: Apple Pro Keyboard
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    FireWire Device: SAFFIRE_PRO_40, Focusrite, Up to 400 Mb/sec
    Thunderbolt Bus:

  • Premiere Pro CC 2014 Crashing with rendering, freezing system, and more

    Hello,
    I'm having some serious issues with Premiere pro on my late 2013 iMac.
    OSX 10.9.5
    3.2GHz Intel Core i5
    16GB 1600 MHz DDR3
    NVIDIA FeForce GT 755M  1024MB
    I'm working in 1920x1080 23.976fps. Media files are from sony FS700 .MTS and Cannon 5DmkIII .mov
    Multiple times per day, PP crashes on me. It all started when I was getting really choppy playback which would be accompanied by this error message:
    A Low Level Exception has occurred in ImporterMPEG (Importer)
    This would soon after lead to the program freezing and me having to force quit the program. After contacting Adobe the first time about this persistent issue, the tech explained to me that it was a "Memory Leak" issue and that there was nothing that could be done. After the support team member ended our chat online before helping me solve my issue, I called support. I provided my case number and this person picked up where the helplessly left me and did the typical Adobe one fix all: He went into the hidden library and cleared all of my preferences, removed any third party plugins, and cleared the files in the root applications Adobe folder, renamed a folder "Adobe.Old" etc.
    As I explained to the support team member on the phone, this is not a solution but rather a bandaid until it happens again.
    Low and behold it has happened again. This time the support team member had me create a new System Administrator account on my computer thinking that there was a permissions problem with my other account which was conflicting with PPCC2014. While this was a major pain to switch between the new account and any other program that I had set up for day to day work, it allowed me to continue editing and at least (at a less efficient rate) get things done.
    Now, while using my new System Administrator account, I am getting terrible crashes that not only stall the program, but force me to hard re-boot my computer. These crashes are accompanied by a terrifying looking screen that I was only able to capture once.
    They've only become more intimidating as now I cant even see the program when this happens, but this is the only screen capture that did not turn out completely black.
    I'm looking to see if anyone has had any extreme issues like this and if so how they were able to fix it. I've now spent 6+ hours with support and after the last one was told I would receive a personal email follow up by the end of the day (never happened) to take further actions based on the performance after the new account creation.
    I need help. Now.
    -John

    Hi John,
    First of all, try this: Re: A low level exception occured in: Importer MPEG (Importer)
    Next, make sure that if you updated OS X to 10.9.x, or later, you must check the following each time you update: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
    Other things to try:
    Sign out from Creative Cloud, restart Premiere Pro, then sign in
    Update any GPU drivers
    Trash preferences
    Delete media cache
    Remove plug-ins
    Repair permissions
    Disconnect any third party hardware
    Remove QT components from Mac HD > Library > QuickTime
    If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
    Disable App Nap
    Reboot
    Report back if anything here worked for you.
    Thanks,
    Kevin

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