Premiere Pro CC 2014 gives wrong time code from clip
Premiere CC 2014 is giving me inaccurate TC. When I bring in a 59.94 Non Drop frame clip the into Premiere, the TC is wrong. The TC in QuickTime start frame reads: 15:32:56:00. When I bring it into Premiere, the TC start reads: 15:31:04:08. I have pre set the project and sequence settings to the correct parameters. And, I have also tried bringing the clip in without setting parameters and letting the clip drive parameters once I bring it in to sequence timeline. Regardless, of how I set the parameters, the TC does not read correctly.
The TC reads correctly in FCP 7.
The TC reads incorrectly in AE and Prelude as well. However, when I look at the metadata in Prelude, there is line for "alternate TC". This line sees the correct TC as 15:32:56:00 However, in the prelude sequence The TC reads incorrectly.
This is pretty time sensitive.
Thanks,
In addition, when I interpret the footage to 30fps, the TC is correct. This is quite odd.
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Yes known issue.
Make a new project and drop this one into it.
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Premiere Pro CC 2014 Stops Responding When Going From One Project To Another
I'm running Pr CC 2014.2 - 8.2.0 (65) build - on Windows 8.1 (don't get me started.) I can work in a single project all day with no problems whatsoever. But if I have to switch to another project, Premiere stops responding. It won't let me End Task and re-open Premiere, I have to reboot. This happens each time I have to switch projects. I uninstalled and reinstalled Premiere to no avail. I've tolerated it for a couple of months now but it's getting to the point where I can't anymore.
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Premiere Pro CC(2014) crashing when copying and pasting clips
Has anyone found Premiere to hang when copy and pasting clips from one sequence to another, or even within the same sequence.
Sometimes, it hangs then comes back to life. Other time I just have to force quit.
ThanksI don't recall reports of such a problem. We'll need more info to attempt to troubleshoot the issue. Start with the prompts on this page: FAQ: What information should I provide when asking a question on this forum? Especially the details on your computer.
Also, please report the following:
the types of content in your sequence, particularly in segments you're pasting. The source(s) of the content, the codec(s), the duration of copied segments?
where the content is stored?
whether either sequence was imported from a third-party program via XML or the like?
the sequence settings of both sequences?
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Error installing update in Premiere Pro CC 2014.2, error code U44M1I210
Tried several times to update Premiere Pro CC 2014.2 with the same error code U44M1I210. Tired to contact customer but their site is down.
Got the same Error. Previous I worked with a GTX 760, and was hoping to get it fixed with using a GTX 780 6GB. But just as you, didn't solve the Problem.
Usually I got the Problem solved, with exiting Premiere, restarting it, reset my Workspace. Then the Problem of having the bugged Workspace was gone. And also the Problem of the missing Video Tracks.
At the moment I started on a new Project. Pretty simple, with only a 21 second DV footage. And here I was switching tabs with my Browser, came back to the Project, and the Video Tracks were gone. I saved, closed Premiere, restated and the Video Tracks are still missing.
So I made a new Sequence, voilá the Video Tracks are there. Thus I need to copy and paste the Tracks onto the new Sequence.
But that is not really a solution!
I was on the Phone with Adobe, and on Chat, but they couldn't help me. They suggested to get a Tesla or Quadro Card, or at least a GPU that got confirmed as working on their page. I did that, but obviously, that is not the issue. -
We are working on a film project on Adobe Premiere Pro CC 2014. Two editors are working on the same film project (same pproj file ) on two machines. As a result the bin structure and the file structure is exactly the same. We even bought two licenses for the respective machines to make matters simple (at least we thought it would).
Now when we share a sequence between the two machines, every time we have to import and re-link media. Also each sequence import comes with its own set of files, which are actually already present in the project. Basically the new sequences are looking to re-link the media to the original/ source files only and are completely ignoring the file structure present in the project.
In all editing softwares, timeline/ sequence sharing is a very common practise when working on multiple machines. Why is it so tedious in CC 2014? Every time we share a sequence between the two machines the media gets doubled and tripled in the project. As a result the project file size is increasing perpetually. Already Premiere CC 2014 is extremely laggy and slow, and this stupid bug is making it more difficult for us to finish our work on time.
Has anybody ever faced this issue? How do we solve it? We are willing to try out any workflow that you can suggest.Concurrently working on the same project it requires a specific implementation in all editing programs like Avid's Unity/ ISIS shared storage. That's what you are simply not considering. none of your issues would be any problem if your projects resided on a commonly accessed server or something like that. Check respective hardware solutions.
Mylenium -
Hi,
I can't seem to update Premiere Pro. I get the following message:
Adobe Premiere Pro CC 2014.0.1 Update
Installation failed. Error Code: U44M2P7
Have tried the patch, no dice. Need to avoid re-install.
Would like an Adobe staff member to step up and help out on this.
ThanksU44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
My recent update to Adobe CC 2014 apps has been an unmitigated disaster. Was running the 2013 version until last week and everything was just dandy. Very good performance and excellent render/encode times even for stuff with lots of filters and fx.
Since update 1-2 min videos with no fx or filters (or even transitions) have gone from exporting in under two minutes to well over 25 minutes. These exports are with the same presets I regularly use (Vimeo 720HD H.264).
I've been poking around the forums here for two days looking for answers and can't find anything that works. Tried the whole "App Nap" toggle as well as a few other tips. Didn't do squat. Looking for any hints/answers. Thanks.
Mac Pro Mid 2012
2 x 2.4 GHz 6-Core Intel Xeon
32 GB 1333 MHz DDR3 ECC
ATI Radeon HD 5870 1024 MB
OS X 10.9.5 (13F34)
System SSD 500GB
Cache SSD 500GB
Media HD 1TBHi MXSw,
MXSw wrote:
All right. More experimentation has been done. Seems like the renaming of Adobe folders fix prescribed in the link below might have helped a bit.
Premiere Pro CC 2014 renders are painfully slow.
You can rename folders, but I prefer to do it this way: Premiere Pro CC freezing on startup or crashing while working (Mac OS X 10.9, and later)
MXSw wrote:
Kicked out a 1 minute edit with some color/fx in under 10 minutes. Not as fast as in the past but at least the CPU seemed to be cranking at 500% and above per Activity Monitor. Its barely gone over 250% in previous attempts.
That sounds a lot better.
MXSw wrote:
Same 1 minute edit took 35 minutes however when I exported from a PP timeline using MXF clips instead of QTs. I assumed the QTs would speed up the process but in the past I've gotten great performance on big old RED raw files so still a bit of mystery why I can't approach the speeds I had prior to most recent CC update.
Maybe updating your project file has something to do with it. I'll keep my eye on this issue. Thanks for reporting.
Regards,
Kevin -
Premiere Pro CC 2014
Premiere Pro CCHello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin -
Premiere Pro CC 2014 crashing on app startup, solutions exhausted??
I've seen similar fixes offered for this but I've tried all to no avail.
PPro CC 2014 version crashes on startup, right after the splash screen. Doesn't get to the actual application, just instantly whites out with "Adobe Premiere Pro CC 2014.0 has stopped working". Here's the problem details log from Windows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.1.21
Application Timestamp: 53c7b17f
Fault Module Name: dvaui.dll
Fault Module Version: 8.0.1.21
Fault Module Timestamp: 53c76970
Exception Code: c0000005
Exception Offset: 00000000002f4e39
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4d34
Additional Information 2: 4d34d3a7ae19b5763432cd60b19af792
Additional Information 3: 0fe8
Additional Information 4: 0fe86a744bc3a8e89178eceb53cd1d4c
I've taken the advice of others and uninstalled PPro CC 2014, restarted, updated my Nvidia drives, restarted, reinstalled PPro CC 2014, restarted, attempted to run application but same crash persists. Others also said something about changing permissions to "something"; I tried changing permissions to the cache folder I use but not sure how relevant that is, nor what to EXACTLY change for permissions, IF that's the problem.
Any advice, experience with this problem, or discussion would be appreciated. Thank you!
UPDATE 7/27/14
Uninstalled ALL Creative Cloud components / applications completely, used Adobe CC Cleaner Tool to clean out remnants of cloud. Reinstalled only PPro and Media Encoder 2014 and same thing happens for PPro, crashes instantly on startup. I did, however, get some interesting weird Encoder errors and failures during its installation via Creative Cloud desktop. Here are some photos of the error log:
I feel that something is wrong from the very start, perhaps something within dynamiclink that crashes PPro / also gives install errors for Encoder.
Any help or thoughts are appriciated!!!UPDATE 7/28/14
The preferences suggestions is indeed where the problem was. In my case, there was a Premiere Pro preferences folder that was in conflict with an earlier PPro pref folder under the Windows 7 Sync Center. I guess thats the Windows equivalent of Mac preferences issues, so be sure to check if you have any syncing conflicts, I suppose, lol. Hope this helps anybody with similar problems out there! -
Premiere Pro CC 2014 crashes when deleting keyframes on photos
As the title says, I'm getting a crash every time I delete keyframes from photos I've done "Ken Burns" style moves to. It gives me the old "A serious Error has occurred" message and poof.
This never happened with CS6, CS5.5, CS5, CS 4.5...well...you get the idea!
Is there a workaround or is this a new bug that needs to be dealt with?
Next time it happens I will take a screen grab but I have a serious deadline to meet right now.Process: Adobe Premiere Pro CC 2014 [696]
Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier: com.adobe.AdobePremierePro
Version: 8.2.0 (8.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [212]
Responsible: Adobe Premiere Pro CC 2014 [696]
User ID: 501
Date/Time: 2015-01-28 10:11:49.817 -0700
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: C952FF8E-A6AA-F0DE-6B82-B28EFDDF79A8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2079
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=624.6M resident=382.1M(61%) swapped_out_or_unallocated=242.5M(39%)
Writable regions: Total=2.1G written=558.9M(26%) resident=1.2G(55%) swapped_out=0K(0%) unallocated=967.7M(45%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
ATS (font support) (reserved) 8K reserved VM address space (unallocated)
CG backing stores 21.6M
CG image 524K
CG raster data 48K
CG shared images 204K
CoreImage 72K
Foundation 4K
IOKit 644.0M
IOKit (reserved) 268K reserved VM address space (unallocated)
Image IO 816K
Kernel Alloc Once 8K
MALLOC 547.1M
MALLOC (admin) 32K
Memory Tag 241 116K
Memory Tag 242 12K
Memory Tag 249 156K
Memory Tag 251 36K
OpenCL 474.6M
OpenGL GLSL 1664K
STACK GUARD 56.1M
Stack 25.8M
VM_ALLOCATE 76.4G
VM_ALLOCATE (reserved) 444K reserved VM address space (unallocated)
__DATA 84.4M
__IMAGE 528K
__LINKEDIT 225.7M
__NV_CUDA 456K
__TEXT 398.9M
__UNICODE 544K
mapped file 72.0M
shared memory 68K
=========== =======
TOTAL 78.9G
TOTAL, minus reserved VM space 78.9G
Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.66 GHz, 64 GB, SMC 1.39f5
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Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1
PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1
PCI Card: pci1b4b,9230, AHCI Controller, Slot-2
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4
Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 479.95 GB
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: WDC WD10EADS-65L5B1, 1 TB
Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
Serial ATA Device: MARVELL VIRTUALL
USB Device: TOURO Mobile 3.0
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub in Apple Pro Keyboard
USB Device: iLok
USB Device: USB-PS/2 Optical Mouse
USB Device: Apple Pro Keyboard
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: SAFFIRE_PRO_40, Focusrite, Up to 400 Mb/sec
Thunderbolt Bus: -
Premiere Pro CC 2014 freezes frequently and crashes
Since upgrading from Premiere Pro CC to Premiere Pro CC 2014 my projects crash in regular intervals, which didn't happen before.
All my settings and presets have been pulled across fine, but suddenly relatively slim projects get stuck during editing, rendering or exporting. The progress bar stops, the preview screen freezes and that's it. I can only radically crash the sucker. I did delete all preview files and it improved marginally... only that the time until it froze took a few minutes longer.
I'm on 64bit high-end Windows 7 machine and have never had this problem with previous versions of Premiere Pro.
Very frustrated.@bendubb37: I'm not the least bit defensive about complaints regarding the stability and general quality of the program. As a quality engineer on the Premiere Pro development team (not a member of the technical support team), I'm quite familiar with many if not most of the problems--both those that are legitimate bugs in our code and those that result from conflicts with OSes, hardware, codecs, other programs, etc. I genuinely appreciate having customers come to this forum to report issues they're having. Such reports sometimes help us identify bugs that we weren't aware of, and they always help us to prioritize bugs to fix based on which issues are biting the most customers and having the greatest impact on their productivity and satisfaction. And naturally I understand the frustration and anger of customers who are wrestling with one problem or another in the program.
What I took issue with was cutco's derision of a perfectly valid troubleshooting step recommended by a technical support agent and his assertions that a) "This community is kind of useless" and b) "Adobe is absent." Cutco graciously acknowledged that he had let his frustration get the best of him.
As to the oft-repeated claim that CC2014 is buggier and less stable than prior versions, I submit that it's a problematic claim to substantiate, at least based on anecdotal personal experience or taking the pulse of this forum & others. There's no question that some customers who enjoyed smooth sailing with an earlier version are experiencing problems with CC2014. But I know for a fact that this release included fixes for a significant number of bugs, including crashers, so many other customers who were having problems with earlier versions are now cruising along without a hitch (or at least without those old, fixed hitches). Alas, those people are not frequenting the forum to sing the praises of CC2014.
My point here is simply that claims about the relative quality of one release versus others can be a distraction from the more important--and much more concrete--fact: a certain number of customers using CC2014 are having Problem X, which didn't happen in CC7.x. The more we can learn about Problem X--and the more clearly we can differentiate X from Y and Z, which may manifest similarly--the sooner we can nail down the cause.
Don't get me wrong: there is an objective trajectory of a product's quality. Unfortunately, even when you have a large pool of data in front of you, the trajectory doesn't lend itself to quantification. You can't simply count the number of deferred bugs, for instance, because not all bugs are equal. You can't even go by the number of known crashers because some are extreme edge cases while others lurk in the path of mainstream workflows. That said, for people like me who spend our working lives trying to deliver the highest quality possible, the trajectory our program's quality is a common topic of discussion. -
Premiere Pro CC 2014 & Media Encoder Crash when rendering
Every time I try and render something out of Premiere Pro CC 2014 it will crash before it completes the render. I have no idea why. I am on a windows 8 machine running the latest version of Premiere Pro CC 2014.Any idea what is going on?
Here is the log from Event Viewer:
Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
Faulting module name: mc_enc_avc.dll, version: 9.8.11.6624, time stamp: 0x536af65d
Exception code: 0xc0000005
Fault offset: 0x00000000000e7f80
Faulting process id: 0x650
Faulting application start time: 0x01cfb99562fe469a
Faulting application path: E:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: E:\Program Files\Adobe\Adobe Premiere Pro CC 2014\mc_enc_avc.dll
Report Id: f30f38a1-2589-11e4-bf2c-bc5ff467c039
Faulting package full name:
Faulting package-relative application ID:
Here is the Report.wer that windows automatically generates: http://pastebin.com/hriEegkJ
I have also tried rendering out of media encoder and I get a crash also (Report.wer: http://pastebin.com/Dpvk6bDb):
Faulting application name: Adobe Media Encoder.exe, version: 8.0.1.48, time stamp: 0x53c99d97
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000002c2cce3d
Faulting process id: 0xcf8
Faulting application start time: 0x01cfb9906060796e
Faulting application path: E:\Program Files\Adobe\Adobe Media Encoder CC 2014\Adobe Media Encoder.exe
Faulting module path: unknown
Report Id: 07096c20-2584-11e4-bf29-a0f3c1153ce7
Faulting package full name:
Faulting package-relative application ID:More hardware information might help someone give you an idea
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
or
http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/ -
I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
My system configuration is Intel Core I7 950@ 3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!! and during the 20 days mentioned above it crashed once.
The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.Hello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin
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