Premiere Pro CC 2014 has completely stopped working (and Prelude too)
I've used it for about a week now without issue (having just wrapped a project before updating).
Tonight I imported AVCHD footage into Prelude, imported that footage into my PPro CC 2014 project, and began editing uneventfully.
The work screen suddenly vanished. The menu bar at the top of the screen is still there. The Finder window says it's still opened, but does not show any working window.
When I quit and restart, the splash screen finishes.
Then the Welcome screen appears.
I can click on my project, and it gives a quick progress meter as if it has opened it, but nothing appears.
I can create a new project, and that file will be saved wherever I put it, but nothing appears.
I read to move the Plug-in folder to the desktop. Unless I did it wrong, that seemed to do nothing.
I uninstalled and reinstalled PPro CC 2014, and the problem persists.
Help. I'm paying a big monthly chunk to you guys. If you can't give me an answer, please PM me the number of customer support whom I can call for assistance. I can't seem to find that number.
Hi Brutewolf,
You said you uninstalled and reinstalled Premiere Pro. Did you run the Adobe CC Cleaner Tool, as well? Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Also, get a case going with support here: Contact Customer Care
The right phone number according to your region will be displayed after you click through the contact form.
Thanks,
Kevin
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Today I've encounter an issue with Adobe Premiere Pro CC 2014 where it will crash on launch, with the error statement, Adobe Premiere Pro CC 2014.0 has stopped working. I've tried uninstalling, reinstalling, rebooting, uninstalling and reinstalling graphics drivers, with no avail. I was even connected to a tech support member who was helping me when the program crashed and now I can't reconnect with that member. I'm at a loss of what to do but any help would be greatly appreciated
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having Nvidia CUDA drivers installed on a system with an AMD card
third-party plug-ins
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folders that Premiere writes to being set to read-only
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vince_email wrote:
...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
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