Premiere Pro CC (2014) has ERASED AUDIO from my original media?
I know there are a lot of threads out there about not hearing audio, or missing audio. Maybe this is a related problem, but I didn't find anyone who described the same problem I'm having, or had a solution.
I opened up a project today that I've been working on for a few months, a documentary of sorts, with interviews, b-roll etc. I'm editing with the native footage, which is AVCHD, shot on a Panasonic AF-100. Today, I noticed that two of my interview clips seemed to not playback as I watched it. I wasn't too concerned at first because I know PP can be buggy, but here's all the things I did and how the problem escalated:
- I tried playing it again, to see if it was a fluke... no audio
- I looked at the audio in the timeline... no waveform, just a flatline... no audio.
- I looked at the whole interview's audio waveform... about HALF of it is FLATLINED... like PP had erased or overwritten the audio somehow!
- I restarted PP... no audio. Then I restarted the whole system... no audio.
- I went back to the original clip in the Media Browser to try to re-import it... no audio.
- I opened Prelude to try to look at the original media from different software... no audio.
After a few months of work (and an editing budget of tens of thousands of dollars), I am 4 days away from the delivery date, and PREMIERE IS ERASING MY MEDIA!!!
If this is not solved, I stand to lose more than just this job, but this entire client, my reputation, and my livelihood. ARE YOU LISTENING, ADOBE? This is my career we're talking about. Please help.
Thanks for the reply shooternz, to answer your questions...
Any recent updates? eg O.S
- Nope. I'm running OSX 10.9.5 on a 2014 Mac Pro. I've been told to avoid Yosemite at all costs.
Have you checked the source files of the affected clips in another player?
- Other than Prelude, no. One thing I hadn't tried yet was to fire up my old version of Final Cut and see if I could transcode it from there with audio. What other player can read a raw .mts file?
What does the Clip in the Bin and the Source monitor indicate ( Info)
- The icon indicates that there's audio, and when I look at the waveform in the source monitor, it looks like just what I hear... a few minutes of regular audio, then flatline, then some audio again, then flatline.
Have you tried your back up project file?
- No, I didn't want to lose the editing progress I had made today.
Is the audio from camera or from other recorders?
- from the camera
Anything common between the affected clips? eg merge, FX,
- not that I can tell, at least nothing that wouldn't also be true of a dozen other clips which seemed unaffected. no clip effects, etc.
What does the Audio Mixer and Audi Meter show?
- shows nothing (where it is flatlined in the original clip) as I would expect.
AFAIK - There is no way PPRO can "erase" just the audio from your source file. At least not without the editors input.
- That's what I would think too. But even if it's not "technically" possible, it seems to be "effectively" possible because nothing in the creative cloud seemed to be able to read the clip properly. As I mentioned in my post above, it seems to have only been solved by relinking the clip to a .mts file recovered from a back-up of the project from a couple weeks ago. Though, for what it's worth, the file sizes are identical and created/modified dates match as well... so yes, it would appear that the file has not been altered, but regardless, I can't point to it and get the proper audio.
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Hi everyone,
I'm reporting this issue in case someone else would have the same problem.
I just downloaded the 2014 version of Premiere Pro CC, and when I'm loading a project from Premiere Pro CC into CC2014 I have the software freezing and being unable to even play the loaded sequences. It seems that dynamic link is having trouble linking the CC and the CC2014 version of Premiere Pro.
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I'm having similar issues that began when I installed Premiere Pro CC 2014, and actually got worse with the latest update/release. The majority of my projects worked fine at first, but the update last week ended that quickly. I did what I know I never should do and updated Adobe CC while completing a project on a deadline. I thought some of the fixes would help me complete the project sooner. Needless to say, the deadline has passed, my client is pissed enough to not pay me or hire me again and I'm stuck with an almost-there version that I can't export correctly because of this software. This is my problem, not Adobe's, but I didn't expect such a detrimental update to halt my operation.
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Based on my perceived effects of the Preference folder, I needed to uninstall everything, run the Adobe CC Cleaner Tool, download/install just the 2014 releases and see if that resolved the issue. I'm not downloading CC apps, the 2014 releases should run fine on their own. I've yet to confirm this with Adobe, as what I've read has simply said to install the new release next to the CC apps, rather than on top of, as traditional update releases work. Anyway, one by one, I reinstalled the 14 apps that I use on a regular basis on a "clean" machine with no trace of previous Adobe apps.
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As I mentioned previously, and what I think is a major oversight by someone at Adobe, is that for some reason the permission changes to ONE Adobe folder also effected my entire system and Macintosh HD. Some Kernel Extension files went missing, which is never good and should not happen when resetting folder permissions, so I believe my issues are far greater than the faulty Adobe CC 2014 applications, and is the cause of many of my problems right now. If I can't get things sorted soon, I'm going to reimage my HDD and start from scratch. As much as I would like to avoid this, I really have no choice if I want to get back to work and not lose clients over inexplicable technology issues.
If I find a solution, I will repost, but I think Adobe has to make some serious fixes on this release before anything is resolved entirely. I pay them monthly and rely on their software and platform to work without issue, which is foolish - I know, but I've used CC since it was introduced and it has work well enough until now.
Is there anyone at Adobe that can offer some advice?? -
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I'm on a Windows HP ProDesk PC trying to open a file from my external hard drive that I created on my Macbook Air laptop. When I open the file, I'm able to get past the window that says it's locating the media, it loads the sequence timeline, it loads the project assets panel, and then it crashes: "Adobe Premiere Pro CC 2014.1 has stopped working."
I've tried running Premiere in compatibility mode (setting to Windows Vista and Windows 7), but that yields the same results. I'm going to attempt to update the graphics card driver to the latest update to see if that does the trick.
I'm running:
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Any assistance would be greatly appreciated!No guarantee that this will work for you, but I went to Intel's website (Intel® Driver Update Utility for graphics drivers) and downloaded the updated driver software. Hope that helps!
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