Premiere Pro CC 2014 not optimized for iMac 5K graphics card?

I have the new iMac 5k with the AMD Redeon R9 M295X 4 GB GDDR5 graphics card. In Premiere Pro CC 2014 (updated to the latest version), when I go to "project settings" and select "Mercury Playback Engine GPU Acceleration," I get a pop-up window that reads: "the selected renderer hardware has not been certified." Does this mean that Premiere Pro is not optimized for these video cards? If I still choose to select GPU acceleration, will I see any performance boost?
Thanks in advance for any responses.

It means Adobe has not tested the card.
If you can select the card you are OK.

Similar Messages

Premiere Pro cc 2014 not find any capable video play modules

French version :
bonjour j'ai installer première pro cc 2014 avec les dernières mise à jour en date je ne parviens pas à le démarrer j'ai essayer toute les solution en commencant par desinstaller propement les drivers de ma carte graphique avec l'outil de netoyage fournit par amd, réinstaller première pro cc 2014, j'ai même vérifier la configuration du bios. rien n'y fait j'ai toujours cette erreur "Premiere Pro could not find any capable video play modules"
carte graphique: sapphire radeon hd 6950
carte mère : asus p5ql pro
English version :
hello I install premiere pro cc 2014 with the latest update in time I can not start I tried all the solution starting with propement uninstall the drivers for my graphics card with the tool cleaning provided by amd reinstall premiere pro cc 2014, I even checked the bios configuration. nothing happens I always have this error "Premiere Pro could not find Any video can play modules"
graphics card: sapphire radeon hd 6950
Motherboard: Asus P5QL pro
report error :
Nom du journal :Application
Source :       Windows Error Reporting
Date :         13/11/2014 10:02:21
ID de l’événement :1001
Catégorie de la tâche :Aucun
Niveau :       Information
Mots clés :    Classique
Utilisateur : N/A
Ordinateur :   Mixta
Description :
Récipient d’erreurs 85962806217, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0
Signature du problème :
P1 : Adobe Premiere Pro.exe
P2 : 8.1.0.81
P3 : 5426694c
P4 : dvaui.dll
P5 : 8.1.0.81
P6 : 54263f06
P7 : c0000005
P8 : 0000000000187a68
P9 :
P10 :
Fichiers joints :
C:\Users\Mixta971\AppData\Local\Temp\WER28FC.tmp.WERInternalMetadata.xml
Ces fichiers sont peut-être disponibles ici :
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_a9de66cfad22891274ed6b2ad373c3cc8e66213_fea0d0c4_18cc8331
Symbole d’analyse :
Nouvelle recherche de la solution : 0
ID de rapport : b8897a65-6b13-11e4-be97-90e6ba56758e
Statut du rapport : 0
Récipient avec hachage : 0556574ab858e5348b9b17772269773f
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-13T09:02:21.000000000Z" />
    <EventRecordID>35631</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Mixta</Computer>
    <Security />
</System>
<EventData>
    <Data>85962806217</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Non disponible</Data>
    <Data>0</Data>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.1.0.81</Data>
    <Data>5426694c</Data>
    <Data>dvaui.dll</Data>
    <Data>8.1.0.81</Data>
    <Data>54263f06</Data>
    <Data>c0000005</Data>
    <Data>0000000000187a68</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Mixta971\AppData\Local\Temp\WER28FC.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_a9de66cfad22891274ed6b2ad373c3cc8e66213_fea0d0c4_18cc8331</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>b8897a65-6b13-11e4-be97-90e6ba56758e</Data>
    <Data>0</Data>
    <Data>0556574ab858e5348b9b17772269773f</Data>
</EventData>

Hi Delarey,
Please go to the following location and rename the folder to old_folder name
User/user library/Application Support and rename Adobe folder
User/user library/Preferences and rename the Adobe folder
Then go to Documents folder and Go to Adobe/Premiere pro/8.0 and rename 8.0 folder
Make sure that you are in user library if you are not sure check the link below.
Access hidden user library files | Mac OS 10.7 and later
Regards,
Vinay

Unable to Launch Adobe Premiere Pro CS6 using High-Performance on AMD Radeon Graphic Card

I have been unable to launch Adobe Premiere Pro since installing it with the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again"
Here are my specs:
Lenovo Ideapad U400
Windows 7 (64bit)
Intel i5 2.5 ghz processor
AMD Radeon 6470M graphics card
The only occasion during which I have successfully launched Premiere Pro was after reverting to the default graphics card on my computer and uninstalling AMD Radeon, otherwise, I have tried to change Premiere Pro to run on High-Performance on Catalyst Control Center to no avail, I do not wish to revert to the Standard Graphics Card as it slows down my computers performance one hell of a lot, neither do I wish to have to constantly uninstall and reinstall my AMD Radeon Graphics Card when I use Premiere Pro. Thank you for your time.

Update:
- with Intel (R) HD Graphics Card disabled, Catalyst Control Center reports that no AMD Graphic card is installed
- using Device Manager under Control Panel, AMD Radeon 6470M was verified to be up-to-date
- Premiere Pro works so long as I disable the Intel card before launch, however, I re-enable it upon startup to get rid of the 800x600 resolution
- AMD Mobility Radeon Driver Verification Tool is unable to verify and update my driver, refers me to lenovo to update it.
- My graphics card is up-to-date as verified by lenovo
- Intel (R) HD Graphics Card now up-to-date
- Display currently mainly using Intel (R) HD Graphics Card (Possibly why it caps resolution at 1024x768 when disabled) I'm not sure how to switch the main Graphics Card used, Catalyst Control Center doesn't seem to have the option.
- when disabled, computer reverts to vgasave instead of Radeon
- Disabling Radeon does nothing to existing display
- After updating my Intel card, Catalyst Control Center reported CCC was not supported by the current display adapter
- CCC worked after rolling back Intel card
From what I infer, I believe the problem to root from my intel card being the main card used, if there is anyway to switch my radeon card to the default instead of the Intel card, do tell me, I believe this may solve the problem, I apologise for troubling you guys, and I'm starting to feel that I shouldn't be troubling Adobe with my problem with AMD, this discussion is probably really out of place but I hope it will help out others with a similar problem.

Pr Pro CC 2014 not startup (for the first time)

Premiere CC 2014 wil not startup on my iMac. (for the first time)
It shows:
" Adobe Premiere Pro coult not find any capable video play modules. Please update your video display drivers and startup"
My iMac:
O.S. 10.9.5
3,5 GHz i7
32 GB 1600 MHz DDR3
Video:
NVIDIA Geforce GTX 780 m 4096 MB
I foud a CUDA driver:
version 6.5.18
What to do?

Hi,
Please go this location on your computer:
Click on Go on the top- Go to folder- Type ~/library then go to application folder- rename the adobe folder to old adobe
go back to ~/library then go to preferences and rename the adobe folder to old adobe
go to documents and rename the adobe folder to old adobe.
After doing this you will loosed your synced settings and customized keyboard short cuts and effects if any.
Thank You
Arjun

Synchronization in Premiere Pro CC 2014 not working

I keep getting this message when I try and do audio sync:
All this despite the fact that I have the correct match RIGHT UNDER THE VIDEO. This is an incredible feature, but for some reason it's not working. Please help?

Hi RCC,
That's very frustrating. Can you describe your process? Also, please have a look at this article: Adobe Premiere Pro Help | Synchronizing audio and video with Merge Clips
See if that assists you.
Thanks,
Kevin

Premiere Pro 7.1 not opening on iMac running Mavericks

System Specs: OS X Version 10.9, 3.4 Ghz i7 iMac, 20GB RAM, AMD Radeon HD 6970M 2048 MB.
All Creative Cloud products updated to latest version.
I'll be happy to provide the crash report if it's helpful.
Simply put, Premiere Pro CC will no longer run. When I try to open the app, I see the splashscreen and it starts to load plugins, etc. but then crashes before getting to the New Project window. I can't open via opening a project or directly opening the app.
I've attempted resetting preferences, uninstalling, CC Cleaner-ing, and reinstalling the app. I've repaired disk permissions, reset pram... basically every classic OS X "fix" I know of.
Any other ideas on how to get my machine up and running? Any thoughts on the culprit?
The only plugins I know of on this machine are Red Giant products (Colorista II and Denoiser), FilmConvert and FxFactory. All have been updated to most current versions.

Hi david_sikes,
Please go to mac hd>library>application support>adobe>common>plugins>7.0>mediacore and move all the plugins to the desktop and then empty the mediacore folder.
Regards,
Vinay

Premiere Pro CC 2014 Not Passing Cross Dissolve to After Effects

I know this was a bug a few years ago with CS5 and has been fixed since CS5.5. But I appear to be having the same problem after upgrading to CC 2014.
When I import a Premiere sequence into AE the cross dissolve information is not being read by AE. Instead I get a black layer below my footage layer, the length of my cross dissolve saying cross dissolve.
Here's a screen shot of how the project looks once imported into Premiere.
Anyone else experiencing this?

Did you find any solution for this? Having the same problem here...

Premiere Pro CC 2014 not opening

Just downloaded Premiere CC but it refuses to open.
I tried uninstalling it but it keeps coming up with the error:
Please close these applications to continue:
Adobe QT32 server
photoshop seerver
Dynamiclink Manager
I can quit the processes but this quits the uninstall process!
Very frustrated and will be back using FCPX very soon if I can't fix this.
Please help
Thanks
Jamie
iMac with OSX10.9.4
2.8ghz i5
16gb Ram

Hi Rameez,
It's working now.
No I didn't get an error message, basically after the icon nodded up and down the loading graphics square never appeared.
Anyway all good now.
Thanks
Jamie

I'm using premiere pro CC 2014 for 4k editing. whenever I play the sequence cut off only window (premiere pro cc 2014).

I'm using premiere pro CC 2014 (trial version) for 4k editing.
but I saw the play sequence problem.
whenever I play the sequence cut off only window (premiere pro cc 2014).
but mac was fine.
I can't using realtime play.
my sequence setting information
sequence > sequence settings
editing mode : custom
timebase : 59.94 frames/second
video
frame size 3840*2160
pixel aspect ration : square pixels(1.0)
fields : no fields (progressive scan)
display format : 60fps
audio
sample rate : 48000 Hz
display format : audio sample
video previews
preview file format : quick time
codec : Gopro Cineform
Maxium bit depth : uncheck
Maxium render quality : uncheck
composite in linear color : check
check it please my workstation spec.
1. HP Workstation (Z840)
    * CPU : Intel Xeon E5-2690v3 2.6Ghz
    * RAM : 128GB
    * Graphic Card : Quadro K5200

Now I see is fully integrate with the OS preference. If you change the scale in windows resolution Preference, Premiere Pro scale too.
Thanks.

Premiere Pro CC 2014 crash when I Click and Drag

Hi All, I have a problem with Premiere CC 2014 that is driving me crazy!
The issue is as follows:
If I try to drag a clip, sequence, effect or transition anywhere within the premiere, it will crash - with "Sorry, a serious error has occurred" message. The program will crash, quit and the saved recovery project is usually healthy (luckily!). BUT, as soon as I've re-started the program, and reloaded the project - or any project for that matter - the problem persists. As soon as I click and drag, Premiere crashes!
In order to 'reset' this, I have to restart my machine. Once I have done so, I can continue editing as normal for a while (not long, perhaps up to an hour, or so) but eventually, it WILL crash again. I've not been able to work out what I have to do in order to trigger this - it seems random. But once it's happened, only restarting my computer will resolve it - and then only temporarily.
Here are all the facts:
The crash ONLY happens when I drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
The crash happens after I have clicked, as soon as I start to move my mouse.
I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. No crash here.
The footage plays fine.
I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc) - as fresh as it comes!
I am not running Time Machine in the BG
My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
I have tested this with projects and footage on an external drive, as well as internal, same issue.
I noticed the issue had started on, or around 25-27th November 2014.
Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects as soon as I drag a file or layer... doesn't matter what the layer is. The crash seems less elegant here, I don't get an error message, it just freezes and I have to 'force quit'. Again, the problem persists until the machine is restarted.
I have been using my macbook and premiere pro cc 2014 on Mavericks for a long time, and had no problems - so I know it should work fine! The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups, I installed a few new fonts and any CC updates that happened in the background... I can rule out most of these because of my fresh install, with no user data, fonts plugins or time machine to confuse matters... It must be an Adobe bug with Yosemite!
Any ideas?
Thanks so much in advance!!

Hi Vince,
vince_email wrote:
...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
Please check this blog post. Updating from Time Machine can cause this issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later).
Thanks,
Kevin

Premiere Pro CC 2014 playback freezing and crashing with new iMac i7

Using Premiere Pro CC 2014 and having constant playback freezing and software crashes on a brand new iMac i7.
Here are the specs:
iMac i7 4.0GHz 5k Retina
32 GB Ram
AMD Radeon R9 M295X 4GB graphics card
512GB Solid State Drive
I was on chat yesterday with an Adobe tech. Although playback/render settings show the OpenCL option to utilize the AMD graphics card for processing, I was advised to switch to "Software Only" as that card is not supported yet. I had to re-render my 45 minute documentary (which doesn't appear to be any faster than it was on my old 2011 iMac by the way) and it still has the same issues.
So frustrating? Anyone else experiencing this? Any advice? I hope I didn't just buy this "super machine" in vein.
Thanks,
Jason

Hi All,
Taking some tips from Kevin Monahan. If you haven't already gone through this list please do so.
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe preference files are set to read/write
Delete media cache
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Best,
Peter Garaway
Adobe
Premiere Pro

Premiere Pro CC 2014 will not play

I usually like to wait a few months before updating, but I had an issue with a client and needed to get the new version of Premiere Pro CC.
Premiere Pro CC 2014 will not play in Source or Program. Clicking play button or spacebar causes play icon to change from start to stop, but nothing happens. I'm on a late 2012 iMac. i7 Processor. OSX 10.8.5

I'm Windows, but some saved Mac links to read that MAY help
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0

Premiere Pro CS6 does not recognize USB PnP Sound device connected to iMac OSX even when activated in Audio MIDI setup. The iMac(i-7 processor,16 GB) is working with this USB device without any problem

Premiere Pro CS6 does not recognize the USB PnP Sound device in order to produce a commentary sound track. The USB device has been activated on the iMac OSX by using the Audio-MIDI-setup and is working correctly with the iMac. When opening > presets >audio hardware I can only select between >standard >out integrated > digital input integrated >microphone integrated. USB PnP is not indicated at this place.
With the built-in microphone of the iMac I can produce the commentary sound track, but I would prefer a stand alone version for better quality.
Your help is highly appreciated. Thanks in advance, Annemarie!

I'm using a Logitech Webcam Pro 9000 (which has a microphone on the side). I have several other devices plugged into separate USB slots: a keyboard, a mouse, my iPhone, and a Roland keyboard midi controller.
I've considered that maybe the webcam/mic combo is the culprit. If USB doesn't work at a constant speed, that could very well be causing the issue! The sound begins to lag badly sometimes when it's working properly, so that there's a multisecond delay between speaking and hearing my voice repeated back over the mic which is another sign that something is wrong. I've also caught it making a strange electronic sound during its "hang" time once it stops taking sound input correctly.
Maybe I should try to use line-in and forgo USB altogether then. I think I'd need a preamp and some sort of converter for that since the Mac Mini lacks a powered mic jack. I'm only a newbie musician so I've never set up such a system but it might be a better solution in the long run.
I'll check to see if it hangs before or after my computer enters suspend mode, that's a good suggestion too. Thank you for your help!

Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.

This is a project that I have been successfully encoding in short segments until now. Now when encoding, session runs about 10-15 minutes and then ends without error messages.
Removing effects and changing to Mercury PB Engine SW did not help.
Also tried disabling metadata as suggested in another forum.
When CUDA used, logged as "Encoding failed." When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
Premiere Pro Build 8.1.0 (81)
Media Encoder Build 8.1.0.122
Windows 7 Professional
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
8 GB RAM
NVIDIA GeForce GT 610 (9.18.13.3788)

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Why is Dynamic Link between Premiere Pro CC 2014 and After Effects CC 2014 not syncing audio changes?

When I try to use a Dyamic Link between something I've cut in Premiere and a composition in After Effects, if it is simply an audio level change it will not update in AE. Only if I alter the Video track does it then take the changes reflected. Any suggestions as to what is causing this?
Running Adobe Premiere Pro CC 2014 and After Effects CC 2014.

As Dave alludes, AfterEffects is all about the visual changes ... or at least, mostly. For changes to the audio outside of PrPro's internal controls, highly suggested you use Audition instead. It is all about the sound ... and yes, will update PrPro when used correctly.
Neil

Premiere Pro CC 2014 not optimized for iMac 5K graphics card?

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