Premiere Pro CC (2014) Starts at the bottom of the screen. (windows 8)
I launched Premiere Pro (not the first time), and this happens. Wow, this is so stupid.
When launching from an Icon on the desktop, right click on the PPro shortcut, select properties. In the shortcut tab, in the "Run" setting, choose Maximized. It will always open Maximized.
When launching via an icon pinned to the task bar, hold down the shift key while right clicking, and select properties, then set the run to max.
If you want something other than maximized, especially if you have two screens, then you can change the default open as normal by dragging out the window to the size you want it to start at, and while exiting the application, hold down the ALT key.
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[email protected] writes:
Dvd burned in premiere pro cc does not fill the screen. Desire a 4:3
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Premiere Pro CC 2014 with NVIDIA system freezes (Win7x64)
It appears after perhaps the last update Premiere Pro CC 2014 started freezing during editing. It appears to happen mostly with 4K material and using the Ultra key and alpha blending but may also occur with 4K titles. The sequences are 23.976 1080p, with mixed footage from the Sony A7S (50 Mbps XAVC-S/H.264) and GH4 (4K 100 Mbps H.264). There are also frequent crashes with GPUFoundation.dll (Mercury + CUDA). No freezing with software only rendering. I tried a variety of drivers when using a Quadro 5000 with no change in freeze behavior. I tried a new GTX 770 (clean driver install) and the freeze behavior and GPUFoundation.dll crashes are the same, however now even the mouse freezes. With the Quadro 5000, the entire Windows GUI would freeze (become inactive), however the mouse would still move. Thus, it appears there are issues with both NVidia drivers and Premiere Pro CUDA code path on Windows (app errors shouldn't be able to lock up the entire GUI). GPU Meter shows low GPU and GPU memory utilization during the freezes. The freezes typically occur when switching between clips during playback or scrubbing (more often with fast scrubbing). As a developer, it feels like some kind of semaphore lock / race condition, since during the freezes CPU, GPU, and memory utilization are very low. Additional hardware info: 2010 MacPro 12-Core, 24GB RAM running Win7x64 (with latest updates). Side note: PPro used to hang in memory on exit, but stopped after a recent Microsoft forced update (PPro now crashes sometimes on exit but no longer hangs in memory (used to have to kill it after exiting every time)). Has this been reported before? (A7S XAVC & GH4 4K footage is relatively new)
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The full debug info wouldn't post, edited shorter:
Application Specific Signatures:
Graphics hardware encountered an error and was reset: 0x0000001f
Process: Adobe Premiere Pro CC 2014 [380]
Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier: com.adobe.AdobePremierePro
Version: 8.0.1 (8.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [191]
Responsible: Adobe Premiere Pro CC 2014 [380]
User ID: 501
Date/Time: 2014-10-01 03:13:25.803 -0700
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 3E030FD4-F38F-857C-3EB9-85D10E36AB49
Crashed Thread: 11 Dispatch queue: opencl_runtime
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
Application Specific Signatures:
Graphics hardware encountered an error and was reset: 0x0000001f
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8bcbfa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bcbed18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8bb10f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8bb10539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8bb0fe75 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x00007fff8d375a0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x00007fff8d3757b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x00007fff8d3755bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x00007fff86c7424e _DPSNextEvent + 1434
9 com.apple.AppKit 0x00007fff86c7389b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit 0x00007fff86c6799c -[NSApplication run] + 553
11 com.adobe.Frontend.framework 0x00000001000ca38d FE::MacApplication::RunSelf() + 45
12 com.adobe.Frontend.framework 0x000000010004898a FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
13 com.adobe.Frontend.framework 0x00000001000cbc44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
14 com.adobe.Frontend.framework 0x00000001000d2e25 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
15 com.adobe.AdobePremierePro 0x00000001000018ac main + 508
16 com.adobe.AdobePremierePro 0x00000001000016a4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8bcc4662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8a0c2421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8a0c2136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8bcc464a kevent + 10
1 com.adobe.dvatransport.framework 0x0000000100e294fc boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x0000000100e291a7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000100e28d18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvatransport.framework 0x0000000100e18157 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000100e17c09 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
7 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8bcc3716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c0d0c3b _pthread_cond_wait + 727
2 com.adobe.dvacore.framework 0x000000010036a0ab boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvacore.framework 0x0000000100369e18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvacore.framework 0x0000000100369bda boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x0000000100e29bb3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8bcc3716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c0d0c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff824bc800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff824bc9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8248d145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003a359d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x00000001003a1500 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x00000001003919ac boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8bcc3716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c0d0c3b _pthread_cond_wait + 727
2 com.adobe.GPUFoundation.framework 0x000000010941b8d6 void boost::condition_variable_any::wait<boost::unique_lock<boost::mutex> >(boost::unique_lock<boost::mutex>&) + 70
3 com.adobe.GPUFoundation.framework 0x0000000109419705 GF::Device::AcquireExclusiveAccess() + 117
4 com.adobe.PlayerMediaCore.framework 0x0000000129518684 AdobePlayer::PlayerDisplay::UpdateWindow() + 372
5 com.adobe.PlayerMediaCore.framework 0x000000012952b2a5 AdobePlayer::PlayerMain::OnUpdate() + 21
6 com.adobe.PlayerMediaCore.framework 0x0000000129530501 PrPlayModule<AdobePlayer::PlayerMain>::PlayEntry(int, pmStdParms*, void*, void*) + 241
7 com.adobe.PlayerMediaCore.framework 0x0000000129530390 xPlayEntry + 16
8 com.adobe.PlayerHost.framework 0x00000001057238c4 ML::CallPlayerModuleGuarded(int (*)(int, pmStdParms*, void*, void*), int, pmStdParms*, void*, void*, int*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 276
9 com.adobe.PlayerHost.framework 0x0000000105721669 ML::PlayerModule::CallPlugin(int, void*, void*) + 153
10 com.adobe.PlayerHost.framework 0x0000000105745c36 ML::VideoPlayer::CallPlayModuleSelector_Update() + 86
11 com.adobe.PlayerHost.framework 0x000000010573421d ML::VideoPlayer::ForceDisplayRedraw(ML::PlayerOutputQuality) + 205
12 com.adobe.PlayerHost.framework 0x0000000105728a34 ML::PlayModuleThreadQueue::ExecuteDeferredCall(ASL::ObjectPtr<ML::DeferredCallBase, ASL::AtomicValue>) + 340
13 com.adobe.PlayerHost.framework 0x0000000105727935 ML::PlayModuleThreadQueue::ServiceQueue() + 293
14 com.adobe.dvacore.framework 0x00000001003a159e dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 318
15 com.adobe.dvacore.framework 0x00000001003919ac boost::function0<void>::operator()() const + 28
16 com.adobe.dvacore.framework 0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
17 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
18 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
19 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
20 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8bcc3716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c0d0c77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff824bc9e7 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff8248d145 MPWaitOnQueue + 192
4 com.adobe.dvacore.framework 0x00000001003a359d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
5 com.adobe.dvacore.framework 0x00000001003a1500 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
6 com.adobe.dvacore.framework 0x00000001003919ac boost::function0<void>::operator()() const + 28
7 com.adobe.dvacore.framework 0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
8 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
9 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8bcbfa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bcbed18 mach_msg + 64
2 libcuda_334.01.03_mercury.dylib 0x00000001223f85a2 cuosEventWait + 210
3 libcuda_334.01.03_mercury.dylib 0x000000012233e922 intHandlerMain + 114
4 libcuda_334.01.03_mercury.dylib 0x00000001223f9479 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8bcbfa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bcbed18 mach_msg + 64
2 libclh.dylib 0x000000011ae0fe19 0x11a800000 + 6356505
3 libclh.dylib 0x000000011a8c5df2 0x11a800000 + 810482
4 libclh.dylib 0x000000011ae10c69 0x11a800000 + 6360169
5 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8bcbfa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bcbed18 mach_msg + 64
2 libclh.dylib 0x000000011ae0fe19 0x11a800000 + 6356505
3 libclh.dylib 0x000000011a8c5df2 0x11a800000 + 810482
4 libclh.dylib 0x000000011ae10c69 0x11a800000 + 6360169
5 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8bcbfa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8bcbed18 mach_msg + 64
2 libclh.dylib 0x000000011ae0fe19 0x11a800000 + 6356505
3 libclh.dylib 0x000000011a8c5df2 0x11a800000 + 810482
4 libclh.dylib 0x000000011ae10c69 0x11a800000 + 6360169
5 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
Thread 11 Crashed:: Dispatch queue: opencl_runtime
0 libsystem_kernel.dylib 0x00007fff8bcc3866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8c0cf35c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8c131bba __abort + 145
3 libsystem_c.dylib 0x00007fff8c131b29 abort + 140
4 libGPUSupportMercury.dylib 0x00007fff89db41ca gpusKillClient + 111
5 libGPUSupportMercury.dylib 0x00007fff89db4b51 gpusQueueSubmitDataBuffers + 155
6 libclh.dylib 0x000000011a90ee26 0x11a800000 + 1109542
7 libclh.dylib 0x000000011a8b104a 0x11a800000 + 725066
8 libclh.dylib 0x000000011a8b10a1 0x11a800000 + 725153
9 libclh.dylib 0x000000011a8b4394 0x11a800000 + 738196
10 libclh.dylib 0x000000011a910425 clhCtxSynchronize + 21
11 com.nvidia.web.GeForceGLDriverWeb 0x00001234402e627d gldFinishQueue + 234
12 com.apple.opencl 0x00007fff87917abe 0x7fff87911000 + 27326
13 com.apple.opencl 0x00007fff87931123 0x7fff87911000 + 131363
14 com.apple.opencl 0x00007fff8793414a 0x7fff87911000 + 143690
15 libdispatch.dylib 0x00007fff8a0c028d _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff8a0c6a18 _dispatch_barrier_sync_f_slow + 460
17 com.apple.opencl 0x00007fff87933faa 0x7fff87911000 + 143274
18 com.apple.opencl 0x00007fff8792a202 clEnqueueMapBuffer + 631
19 com.adobe.RendererGPU.framework 0x0000000111714245 GF::ScopedRecordedHostMemory::Map() const + 133
20 com.adobe.RendererGPU.framework 0x00000001117685ea RendererGPU::PointwiseFilterHostNode::ApplyConcatenatedPointwiseFilters(ASL::InterfaceRef <MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, boost::shared_ptr<RenderResults> const&, std::vector<RendererGPU::PointwiseFilter, std::allocator<RendererGPU::PointwiseFilter> > const&) + 826
21 com.adobe.RendererGPU.framework 0x0000000111767daf RendererGPU::PointwiseFilterHostNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 831
22 com.adobe.RendererGPU.framework 0x000000011171d2b8 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1448
23 com.adobe.RendererGPU.framework 0x00000001117ad03c RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
24 com.adobe.RendererGPU.framework 0x000000011171d094 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 900
25 com.adobe.RendererGPU.framework 0x00000001117ad03c RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
26 com.adobe.RendererGPU.framework 0x000000011171d094 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 900
27 com.adobe.RendererGPU.framework 0x00000001117ad03c RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
28 com.adobe.RendererGPU.framework 0x000000011171d094 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 900
29 com.adobe.RendererGPU.framework 0x00000001117194d5 RendererGPU::CompositorNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 1413
30 com.adobe.RendererGPU.framework 0x000000011171d2b8 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1448
31 com.adobe.RendererGPU.framework 0x000000011170f36f RendererGPU::(anonymous namespace)::RendererGPU::ProduceFrame(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, std::string*, ASL::ParamRect<int>) + 1279
32 com.adobe.PlayerMediaCore.framework 0x0000000129535bf0 AdobePlayer::RenderRequest::ProduceFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, RenderParams const&, std::string*, ASL::ParamRect<int>) + 96
33 com.adobe.PlayerMediaCore.framework 0x000000012951cefd AdobePlayer::PlayerDisplay::PresentRenderRequestImpl(boost::shared_ptr<AdobePlayer::Rende rRequest> const&) + 1901
34 com.adobe.PlayerMediaCore.framework 0x00000001295204db AdobePlayer::PlayerDisplay::PresentLastCompletedRenderRequestImpl() + 267
35 com.adobe.dvacore.framework 0x00000001003a159e dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 318
36 com.adobe.dvacore.framework 0x00000001003919ac boost::function0<void>::operator()() const + 28
37 com.adobe.dvacore.framework 0x000000010039e473 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
38 com.adobe.boost_threads.framework 0x0000000100294dba thread_proxy + 186
39 libsystem_pthread.dylib 0x00007fff8c0ce899 _pthread_body + 138
40 libsystem_pthread.dylib 0x00007fff8c0ce72a _pthread_start + 137
41 libsystem_pthread.dylib 0x00007fff8c0d2fc9 thread_start + 13
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 319
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 56776
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=679.6M resident=223.0M(33%) swapped_out_or_unallocated=456.6M(67%)
Writable regions: Total=19.5G written=15.6G(80%) resident=14.2G(73%) swapped_out=3.0G(16%) unallocated=5.3G(27%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
ATS (font support) (reserved) 8K reserved VM address space (unallocated)
CG backing stores 23.8M
CG image 584K
CG raster data 48K
CG shared images 204K
CoreImage 8K
Foundation 4K
IOKit 78.3M
IOKit (reserved) 268K reserved VM address space (unallocated)
Image IO 1032K
Kernel Alloc Once 8K
MALLOC 1.5G
MALLOC (admin) 32K
MALLOC_LARGE (reserved) 512K reserved VM address space (unallocated)
Memory Tag 241 128K
Memory Tag 242 12K
Memory Tag 249 192K
Memory Tag 251 24K
OpenCL 1.0G
OpenGL GLSL 1664K
STACK GUARD 56.8M
Stack 113.7M
VM_ALLOCATE 52.6G
VM_ALLOCATE (reserved) 30.4M reserved VM address space (unallocated)
__DATA 71.6M
__IMAGE 528K
__LINKEDIT 225.7M
__NV_CUDA 456K
__TEXT 453.8M
__UNICODE 544K
mapped file 84.0M
shared memory 68K
=========== =======
TOTAL 56.3G
TOTAL, minus reserved VM space 56.3G
Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.93 GHz, 24 GB, SMC 1.39f11
Graphics: NVIDIA GeForce GTX 770, NVIDIA GeForce GTX 770, PCIe, 2048 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce GTX 770, Display Controller, Slot-1
PCI Card: pci1095,3132, SATA Controller, Slot-2
PCI Card: NVIDIA GeForce GTX 770, NVDA,Parent, Slot-1
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: WDC WD1001FALS-41Y6A0, 1 TB
Serial ATA Device: OWC Mercury Extreme Pro SSD, 240.06 GB
Serial ATA Device: OWC Mercury Extreme Pro SSD, 240.06 GB
Serial ATA Device: WDC WD4001FAEX-00MJRA0, 4 TB
USB Device: Scarlett 2i2 USB
USB Device: Keyboard Hub
USB Device: USB-PS/2 Optical Mouse
USB Device: Apple Keyboard
USB Device: My Passport 0741
USB Device: My Passport 0820
USB Device: USB3.0 Media Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Logitech RumblePad 2 USB
USB Device: Mobile Keys 49
FireWire Device: built-in_hub, Up to 800 Mb/sec
Thunderbolt Bus: -
Adobe premiere pro cc 2014.2 has stopped working error 1000
I'm about to throw this desktop across the room. Please someone help me. When I was using this last week, it would close all of a sudden after a while. Now, it does it so quickly I can only save once. Can anyone help? It's going down hill and I've got deadlines.
Thanks in advance,
LeslieAdobe Premiere Pro CC 2014.2 is the version I am on.
I am up to date on all updates.
Windows 7 64 bit Enterprise
It stops working with anything I do.
This is the error message I get in the application log:
Log Name: Application
Source: Application Error
Date: 4/27/2015 4:13:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: USDOE0042087DT.BECHTELJACOBS.ORG
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
Exception code: 0xc0000005
Fault offset: 0x00000000000016a0
Faulting process id: 0x13a8
Faulting application start time: 0x01d0812687cc6c6e
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\devenum.dll
Report Id: cde2b72f-ed19-11e4-be69-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-27T20:13:02.000000000Z" />
<EventRecordID>696921</EventRecordID>
<Channel>Application</Channel>
<Computer>USDOE0042087DT.BECHTELJACOBS.ORG</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>devenum.dll</Data>
<Data>6.6.7600.16385</Data>
<Data>4a5bded7</Data>
<Data>c0000005</Data>
<Data>00000000000016a0</Data>
<Data>13a8</Data>
<Data>01d0812687cc6c6e</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>C:\Windows\system32\devenum.dll</Data>
<Data>cde2b72f-ed19-11e4-be69-005056c00008</Data>
</EventData>
</Event> -
Premiere Pro CC 2014 keeps crashing on startup.
So, I just had a fresh Windows 7 install because for the last 3 days I've been having a problem with Premiere Pro CC 2014 and this was my last resort, even so, it didn't work.
Everytime I try to start Premiere Pro CC 2014 this happens:
I know this has been a problem to a lot of people, but I've tried every solution I've seen so far: tried the Premiere Pro CC version, reinstalled Premiere Pro CC 2014, updated Intel Graphic card, disabled Intel Graphic card, renamed Adobe's AppData folder, tried running in compability mode, reinstalled Quicktime, unistalled Quicktime. And I just formatted my computer, so I really don't know what else can I do.
I'm running Windows 7 Ultimate with a Intel Core i3-4330 CPU @ 3.50GHz, Sapphire Radeon R7 260x, 8GB RAM.
My Event Viewer logs:
"Faulting application name: Adobe QT32 Server.exe, version: 8.0.1.21, time stamp: 0x53c7afcc Faulting module name: ImageRenderer.dll, version: 8.0.1.21, time stamp: 0x53c76485 Exception code: 0xc000001d Fault offset: 0x001e5353 Faulting process id: 0x114c Faulting application start time: 0x01cfbfc08ce68291 Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\Adobe QT32 Server.exe Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\ImageRenderer.dll Report Id: cb4f1cdb-2bb3-11e4-82a4-97822361737e"
"Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe QT32 Server CC 2014.0 because of this error.
Program: Adobe QT32 Server CC 2014.0" "Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f Faulting module name: ImageRenderer.dll, version: 8.0.1.21, time stamp: 0x53c7659e Exception code: 0xc000001d Fault offset: 0x00000000001f5382 Faulting process id: 0xc70 Faulting application start time: 0x01cfbfc086d5619d Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\ImageRenderer.dll Report Id: cb4a3ac9-2bb3-11e4-82a4-97822361737e"
"Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe Premiere Pro CC 2014.0 because of this error. Program: Adobe Premiere Pro CC 2014.0"
Thank you.Hi zerebelo,
Please install Windows 7 Serivce Pack 1 and that should fix it.
Let me know if that helped.
Thanks!!!
Rameez -
Premiere pro CC (2014) problems with audio on .mts files
Hi,
This is a recent problem I have been having when trying to play certain clips in Premiere Pro CC (2014), I import the entire private folder and some of the clips play as normal and others seem to have skipping audio. This causes the second half of the clip to not have any audio in it at all because it is bunched up at the beginning. I don't even know where to start with trying to fix the problem, the only thing I have done is re import the files and put them in new folders to change the destination it has been imported from.
Any advice would be extremely helpful as it is mostly stopping me from getting on with any work,
Thanks!Hi amber1992,
I will suggest you to go ahead and clean the Media cache and Media cache files folders manually.
MAC OS: Click on Go menu>Go to Folders>type ~/Library and click ok. This will open User Library folder and then navigate to Application Support>Adobe>Common>Media Cache and Media Cache files. Delete all the files from these folders.
Windows: C:\Users\username\AppData\Roaming\Adobe\Common or you can Click on Start button and in search type %appdata% and open Roaming folder>Adobe>Common>Media Cache and Media Cache files.
Once done launch the project again and check.
Regards,
Vinay -
Premiere Pro CC 2014 crashes when loading project file
Hi guys, any help on this is much appreciated as I have a job due in 18 hours and I'm in big trouble if I can't fix this.
I've been editing a project in Adobe Premiere Pro CC 2014 (updated to the latest version) and when I tried to access the same file today it is giving me the error message:
'Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'
I had saved other version files and they all seem to be working properly so I know it's not my HD that is corrupt. In fact my suspicion is that it has something to do with a blur effect i'm using. The only problem is, I can't even access the file to delete the effect as the project file won't open.
Information about my computer:
I am using a Macbook Pro
OS X version 10.9.4
2.6 Ghz Intel Core i5
Memory 16 GB, 1600 MHz DDR3
Any suggestions/comments would be appreciated.Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
I came across this thread
Premiere Pro CC error message and crash
which had the suggestion -
"Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
I don't know if I will have the same issue again tomorrow so I'm going to render out a super high res video before I close premiere just in case -
Premiere Pro CC 2014 Startup Crash "Quit Unexpectedly"
This morning, I take a look at Creative Cloud and there was 2 updates called "Adobe Premiere Pro CC 2014" and "Adobe Photoshop CC 2014". So, I figured, "Sure. Why not?" I updated them. So far, Photoshop still works. After Effects works too. But when I open Premiere Pro CC 2014, I get the pop-up screen, loading stuff and it just quit unexpectedly. I cleaned all of the Adobe products with the Cleaner Tool, uninstalled it, reinstalled it, opened it and it still happens. This is where it stops loading every time and quits. Also, love the artwork.
After that, it quits unexpectedly. Here is an image of that error.
I'm using a MacBook Pro. I don't know what to do. I really need help, guys.Solution:
My graphics card did not supported the "Mercury Playback Engine GPU Acceleration (Open CL)". You can change it into "Mercury Playback Engine Software Only" in your Project Settings.
But this is in the wrong place in my opinion. Why not in "Edit/Preferences"? I could've changed it by myself but I did not find the menu.
Thanks Michaela from the Adobe Support Chat! -
Problems with Mac Mini and Premiere Pro CC 2014
I am new to video editing with a background in graphic design and typically do short corporate videos.
I am currently using a Mac Mini (late 2012 model), running Mavericks 10.9.5. And I keep having a problem with Premiere Pro CC 2014 freezing in the program monitor, while scrubbing through the timeline.
Here are my specs:
Processor: 2.6 GHz Intel Quad Core i7
Memory: 16 GB
Graphics: Intel HD Graphics 4000 1024MB
I am also using a 2TB Fantom G-Force Megadisk external HD to store all my media. It is connected via a Firewire 800 cable
I'm wondering if the freezing is caused by Mac Mini having a integrated graphics card vs. a discreet one. Has anyone else had any problems like this using a Mac Mini?I am new to video editing with a background in graphic design and typically do short corporate videos.
I am currently using a Mac Mini (late 2012 model), running Mavericks 10.9.5. And I keep having a problem with Premiere Pro CC 2014 freezing in the program monitor, while scrubbing through the timeline.
Here are my specs:
Processor: 2.6 GHz Intel Quad Core i7
Memory: 16 GB
Graphics: Intel HD Graphics 4000 1024MB
I am also using a 2TB Fantom G-Force Megadisk external HD to store all my media. It is connected via a Firewire 800 cable
I'm wondering if the freezing is caused by Mac Mini having a integrated graphics card vs. a discreet one. Has anyone else had any problems like this using a Mac Mini? -
Premiere Pro CC 2014 not optimized for iMac 5K graphics card?
I have the new iMac 5k with the AMD Redeon R9 M295X 4 GB GDDR5 graphics card. In Premiere Pro CC 2014 (updated to the latest version), when I go to "project settings" and select "Mercury Playback Engine GPU Acceleration," I get a pop-up window that reads: "the selected renderer hardware has not been certified." Does this mean that Premiere Pro is not optimized for these video cards? If I still choose to select GPU acceleration, will I see any performance boost?
Thanks in advance for any responses.It means Adobe has not tested the card.
If you can select the card you are OK. -
Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva
Use the Adobe Cleaner Tool:
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?
I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
My system configuration is Intel Core I7 950@ 3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!! and during the 20 days mentioned above it crashed once.
The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.Hello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin
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