Premiere pro cc 7.2.1 stopped reading prores from bmcc under windows 7

hey there,
the subject says it all.
i'm on a windows 7 HP Z820 and premiere pro as well as after effects CC stopped reading prores files from my blackmagic cinema camera (2.5k),
but the audio still works (and all other players on the system are playing the files properly).
- uninstall/reinstall premiere pro CC - didn't work
- uninstall/reinstall apple codec - didn't work
- shot different codecs (cinema.dng/prores/DNxHD) - RAW and DNxHD kept working
- encoded the camera's SSD's HFS+ on windows / oSX journaled on a mac - no difference
any ideas?
thankfully.
sebastian.
ps: updated the blackmagic drivers of my 3D extreme+ card - same issue.

for all interested - i solved the problem.
after a few tryouts the system kept spitting out this error: "Adobe QT32server.exe The program can't start becaue MSVCP80.dll is missing"
this got solved by reinstalling the Visual C++ Redistributable for Visual Studio 2012 Update 4.
with the error message gone nothing really changed - premiere pro CC insisted on not reading prores files while still reading dnxhd files from the black magic cinema camera.
i reinstalled the whole CC suite - same situation.
last but ot least i tried to uninstall anything with an apple logo on it - just to find out that you can not remove all of the components entirely without using 3rd party tools.
after that i reinstalled the prores decoder 1.0 along with the latest quicktime version (7.7.5).
voilá.

Similar Messages

Adobe premiere Pro CC 2014.2 has stopped Working

Hey guys,
I can start up my premiere pro CC 2014 but as soon as I choose a project to open, it loads for a second and then I keep getting the same error window that says: Adobe premiere Pro CC 2014.2 has stopped Working
My computer:
Processor: Intel Core i5-2500K CPU @ 3.30Ghz
GPU: AMD Radeon HD 7800 Series
RAM : 16GB
Motherboard: Maximus IV Gene Z
Windows 7 Ultimate - Service pack 1
All my drivers are up to date. If you could help me solve this problem I would be most appreciative!
I have checked the event viewer and found these results:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.2.0.65
P3: 5486db4a
P4: atig6txx.dll
P5: 8.14.1.6413
P6: 546e9ebb
P7: c0000005
P8: 00000000000122bf
P9:
P10:
Attached files:
C:\Users\Ki.Vol-Opt\AppData\Local\Temp\WER9C7D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Ki.Vol-Opt\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_543ba1a98f4ca1ae4f8ea45cfad084579dcc63_0efac014
Analysis symbol:
Rechecking for solution: 0
Report Id: f87a347b-9569-11e4-b338-c86000246990
Report Status: 1
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-06T06:05:20.000000000Z" />
<EventRecordID>24436</EventRecordID>
<Channel>Application</Channel>
<Computer>Vol-Opt</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>atig6txx.dll</Data>
<Data>8.14.1.6413</Data>
<Data>546e9ebb</Data>
<Data>c0000005</Data>
<Data>00000000000122bf</Data>
<Data />
<Data />
<Data>C:\Users\Ki.Vol-Opt\AppData\Local\Temp\WER9C7D.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Ki.Vol-Opt\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_543ba1a98f4ca1ae4f8ea45cfad084579dcc63_0efac014</Data>
<Data />
<Data>0</Data>
<Data>f87a347b-9569-11e4-b338-c86000246990</Data>
<Data>1</Data>
</EventData>
</Event>

I have a video assignment due this week and I really don't want to have to restart my project on different editing software. I am going to have to ask for a premiere pro refund for this month if I can't get it to work. The software was working fine until 3 days ago. Please help - thanks!

Adobe Premiere Pro CC 2014.0 has stopped working & Adobe QT32 Server CC 2014.0 has stopped working

Hello,
I just installed Adobe Premiere Pro CC 2014 as trial to see if its working on my system but as soon as i launch it, it crashes with the following errors on splash screen: Adobe Premiere Pro CC 2014.0 has stopped working followed by Adobe QT32 Server CC 2014.0 has stopped working.
System Info:
Windows x64 bit
16GB RAM
Intel Core i7-4770 CPU @ 3.40GHz 3.39GHz
NVIDIA GeForze GTX 660 (fully updated)
I turned off Windows 7 Sync Center (suggested in adobe forums) but it didn't help.
I tried running it as administrator, and playing with the permissions but nothing helped.
Please help me with my problem.
Thank you,
James

I have the same problem too.
I try format pc ans reinstall win7 64 bits totally clean, but nothing...
Drivers are update, intel i7,nvidia gtx 760,all works fine in all aplications and games.
When open media encoder or premiere or after effects crash is startup and show message adobeqt 32 stoped.
The sp1 are install too.
I think what adobe cc 2104 fails hards and adobe needs fix this.
The solutions how reinstall or update drivers not work, fix a problem please.

"Adobe Premiere Pro CC 2014.1 has stopped working"

I'm on a Windows HP ProDesk PC trying to open a file from my external hard drive that I created on my Macbook Air laptop. When I open the file, I'm able to get past the window that says it's locating the media, it loads the sequence timeline, it loads the project assets panel, and then it crashes: "Adobe Premiere Pro CC 2014.1 has stopped working."
I've tried running Premiere in compatibility mode (setting to Windows Vista and Windows 7), but that yields the same results. I'm going to attempt to update the graphics card driver to the latest update to see if that does the trick.
I'm running:
Windows 7 Professional, Service Pack 1
Intel Core i5-4570 CPU @ 3.20 GHz
64 Bit Operating System
Intel HD Graphics 4600
Any assistance would be greatly appreciated!

No guarantee that this will work for you, but I went to Intel's website (Intel® Driver Update Utility for graphics drivers) and downloaded the updated driver software. Hope that helps!

Premiere Pro CC slows down, then stops working, then won't work, then it won't quit

Premiere Pro CC slows down, then stops working, then won't work, then it won't quit. So I have to force quit every time.
It does not matter if I am working with HD or 4K - same thing happens.
This began happening about a week ago. Nothing really new has changed. I tried to repair permissions and check this from a new admin account because I know that is what Adobe thinks the answer to every problem is. But it did not change anything.
Mac 10.10.2
3.5 ghz 6-core
Dual D700
16GB Ram
CC 2014

Used this tip from Adobe and it worked, all running quick and smooth again.
Hope it works for you too.
http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/

Premiere Pro CC 2014.0 has stopped working

I have Premiere Pro CC 2014.0 installed
I can't install 2014.0.1 because it's simply not available despite being told the contrary from Adobe Communities moderators.
I'm using Windows 8.1
There is no actual error message from premiere, the message comes from Windows Problem Reporting which states: "Adobe Premiere Pro CC 2014.0 has stopped working... A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This error occurs during the launch of Premiere Pro.
This problem began to persist yesterday. It occurs while no other programs are running. I am running no third party codecs or add-ons to Premiere Pro.
Here is the AMT3 log file:
It's not letting upload this information.
The contents of this file suggest premiere pro is trying to return values in regard to license keys... So, I signed out and signed back in. I started Premiere and it asked me to sign in, I clicked sign in and it logged me in automatically... its said thanks then disappeared... It then brought up a dialogue saying I had 00 days left on my trial. It then went away and asked me to sign in again... I signed in and it said thanks and went away and started to load... Then the same thing happened : I get a white screen and a Windows Problem Reporting that Premiere Pro has stopped working.

I have an enterprise subscription through Tulane University. Here is the amt3 log if it lets me upload this time.
09/11/14 14:53:15:976 | [INFO] | | | | config | | | 7956 | Using default media policy RET
09/11/14 14:53:15:979 | [INFO] | | | | AMT | | | 7956 | AMTImpl::AMTRetrievePersonGUIDWithAuthSource PersonGUID is : 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:979 | [INFO] | | | | EULA | | | 7956 | V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called GetLicenseAgreementDetails
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Called IsLicenseAgreementAccepted
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed type in IsLicenseAgreementAccepted 1
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed dguid in IsLicenseAgreementAccepted 48AD623B4FA80E1B0A490D44@AdobeID
09/11/14 14:53:15:980 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed driverleid in IsLicenseAgreementAccepted V7{}PremierePro-8-Win-GM
09/11/14 14:53:15:981 | [INFO] | | | | LicenseAgreementLog | | | 7956 | passed version in IsLicenseAgreementAccepted 1000
09/11/14 14:53:15:982 | [INFO] | | | | LicenseAgreementLog | | | 7956 | Successful in searchDocForAgreement, returning the child element
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | foundXmlElement in IsLicenseAgreementAccepted
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | outstatus being returned from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from IsLicenseAgreementAccepted is 0
09/11/14 14:53:15:983 | [INFO] | | | | LicenseAgreementLog | | | 7956 | return status from GetLicenseAgreementDetails is 0
09/11/14 14:53:15:984 | [INFO] | | | | uiswitch | | | 7956 | EULA has already been accepted.
09/11/14 14:53:15:984 | [INFO] | | | | AMT | | | 7956 | This is a subsequent launch. Deferring services.
09/11/14 14:53:15:984 | [INFO] | | | | performance | | | 7956 | AMTObtainProductLicense took 95.203712 ms
09/11/14 14:53:15:984 | [WARN] | | | | AMT | | | 7956 | AMTGetParentLEIDLicenseStatus called.
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Service construction took 0.1 ms and succeed.
09/11/14 14:53:15:985 | [INFO] | | | | AMT | | | 7956 | Parent LEID not passed Relying on Licensing LEID V7{}CreativeCloudEnt-1.0-Win-GM
09/11/14 14:53:15:985 | [INFO] | | | | SLCoreService | | | 7956 | Syncing to license store...
09/11/14 14:53:16:049 | [INFO] | | | | SLCoreService | | | 7956 | Found server mkey.
09/11/14 14:53:16:066 | [INFO] | | | | SLCoreService | | | 7956 | Loading license references...
09/11/14 14:53:16:068 | [INFO] | | | | SLCoreService | | | 7956 | Found 2 license file(s)
09/11/14 14:53:16:083 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [10436989.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | Parsing license file [243157053.lc2] succeed.
09/11/14 14:53:16:099 | [INFO] | | | | SLCoreService | | | 7956 | License store synchronization took 114.5 ms and succeed.
09/11/14 14:53:16:101 | [INFO] | | | | SLCoreService | | | 7956 | Query license: type = 5, duration = 1122 days, remaining = 1121 day(s) 14803 seconds.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Royalty Bearing found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Protected Content found.
09/11/14 14:53:16:101 | [INFO] | | | | PCCheck | | | 7956 | Breaking Out!
09/11/14 14:53:16:101 | [INFO] | | | | AMT | | | 7956 | Return Code 3
09/11/14 14:53:16:101 | [INFO] | | | | performance | | | 7956 | AMTGetParentLEIDLicenseStatus took 117.028931 ms
09/11/14 14:53:32:720 | [WARN] | | | | PCDService | | | 7956 | Failed to remove key [LD_SESSION] in hive [976087041428704252227960]from cache : 769
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [AdobeUpdaterCodeV2] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [DEBUG] | | | | PCDService | | | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
09/11/14 14:53:32:721 | [WARN] | | | | AUMService | | | 7956 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
09/11/14 14:53:32:721 | [DEBUG] | | | | ServiceLoader | | | 7956 | looking for library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [DEBUG] | | | | ServiceLoader | | | 7956 | Found library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
09/11/14 14:53:32:722 | [INFO] | | | | SLCoreService | | | 7956 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
09/11/14 14:53:32:755 | [INFO] | | | | SLCoreService | | | 7956 | Service destruction took 32.8 ms and succeed.
09/11/14 14:53:32:755 | [INFO] | | | | performance | | | 7956 | AMTReleaseProductLicense took 35.584194 ms
09/11/14 14:53:32:755 | [INFO] | | | | AMT | | | 7956 | END SESSION.

Premiere Pro CC 2014.1 has stopped working

Here is the message I receive:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.1.0.81
Application Timestamp: 5426694c
Fault Module Name: MXF_SDK_4.4.33_vs10.dll
Fault Module Version: 4.4.33.0
Fault Module Timestamp: 534d772c
Exception Code: c0000005
Exception Offset: 00000000000bdc55
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 8535
Additional Information 2: 8535b7c2559674464ddf08509fefe6b0
Additional Information 3: 10af
Additional Information 4: 10afa115ca3f79009d0573e10a7cefff
It either happens right away or after I load an image to the timeline. I've tried uninstalling and re-installing Premiere Pro twice and updating my Intel driver (it didn't need to be updated).

Hi Cindyh925,
Please check the forum discussion link below and follow the steps.
Premiere Pro CC 2014.1 has stopped working - Win 7 64 bit
Regards,
Vinay

Adobe premiere pro cc 2014.2 has stopped working error 1000

I'm about to throw this desktop across the room. Please someone help me. When I was using this last week, it would close all of a sudden after a while. Now, it does it so quickly I can only save once. Can anyone help? It's going down hill and I've got deadlines.
Thanks in advance,
Leslie

Adobe Premiere Pro CC 2014.2 is the version I am on.
I am up to date on all updates.
Windows 7 64 bit Enterprise
It stops working with anything I do.
This is the error message I get in the application log:
Log Name:      Application
Source:        Application Error
Date:          4/27/2015 4:13:02 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      USDOE0042087DT.BECHTELJACOBS.ORG
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
Exception code: 0xc0000005
Fault offset: 0x00000000000016a0
Faulting process id: 0x13a8
Faulting application start time: 0x01d0812687cc6c6e
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\devenum.dll
Report Id: cde2b72f-ed19-11e4-be69-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-27T20:13:02.000000000Z" />
    <EventRecordID>696921</EventRecordID>
    <Channel>Application</Channel>
    <Computer>USDOE0042087DT.BECHTELJACOBS.ORG</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.2.0.65</Data>
    <Data>5486db4a</Data>
    <Data>devenum.dll</Data>
    <Data>6.6.7600.16385</Data>
    <Data>4a5bded7</Data>
    <Data>c0000005</Data>
    <Data>00000000000016a0</Data>
    <Data>13a8</Data>
    <Data>01d0812687cc6c6e</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\system32\devenum.dll</Data>
    <Data>cde2b72f-ed19-11e4-be69-005056c00008</Data>
</EventData>
</Event>

Adobe Premiere Pro CC 2014.2 has stopped working error

Hello guys,
I have recently built a new computer with the following specs:
CPU: 4790k (stock speed)
Ram: Team Extreem 16 GB (2x8) (at 2400mhz)
Motherboard: Asus Ranger 7
GPU: Zotac 780ti Amp edition
Storage: 250SSD Samsung evo + Barracuda 1TB
PSU: 850 G2 EVGA
Operating System: Windows 7 Professional
All drivers are up to date.
So I have installed the creative cloud and then proceeded to install the applications in the following order: Media Encoder, Photoshop and Premiere Pro CC. Both media and photoshop have no problems but premiere pro CC crashes upon clicking on it.
I would click on the premiere pro CC button and the premiere pro loading screen will pop up but then the 'has stopped working error' will happen immediately.
I need to get this problem solved within the next couple of days because I need it for a very important video project. If this problem cannot be fixed in the next 2 days I will, unfortunately, have to refund my subscription with adobe (still within 28 days) and use Cyberlink or Vegas.
I tried searching the forums and google but haven't found a solution that works for me. Could someone please lend a hand?

Log Name:      Application
Source:        Windows Error Reporting
Date:          24/12/2014 02:24:37
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      TimothyNg-PC
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.2.0.65
P3: 5486db4a
P4: ImageRenderer.dll
P5: 8.2.0.65
P6: 5486b5ee
P7: c000001d
P8: 00000000001f5342
P9:
P10:
Attached files:
C:\Users\Timothy Ng\AppData\Local\Temp\WER1ADF.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_c9e978dddf5d58a2727a44f4be9bc974f52b65b_153e222f
Analysis symbol:
Rechecking for solution: 0
Report Id: ffe49cc7-8b13-11e4-9225-7824af362b95
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-24T02:24:37.000000000Z" />
    <EventRecordID>2146</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TimothyNg-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.2.0.65</Data>
    <Data>5486db4a</Data>
    <Data>ImageRenderer.dll</Data>
    <Data>8.2.0.65</Data>
    <Data>5486b5ee</Data>
    <Data>c000001d</Data>
    <Data>00000000001f5342</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Timothy Ng\AppData\Local\Temp\WER1ADF.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_c9e978dddf5d58a2727a44f4be9bc974f52b65b_153e222f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>ffe49cc7-8b13-11e4-9225-7824af362b95</Data>
    <Data>1</Data>
</EventData>
</Event>

Premiere Pro CS6 Mac - Second monitor stopped working

I have been using CS6 with a dual monitor setup for a few weeks. I have enabled the second display for video playback in the settings and everything worked great. Now for some reason the second display isn't working anymore with Premiere Pro for video playback (It won't full screen preview) even though the option for my second monitor is checked in the preferences. I didn't make any changes to my system that I know of. I'd really like to figure this out because it is quite annoying and frustrating that it worked perfectly 2 weeks ago and now it doesn't work at all. (Have restarted system already) Any help would be greatly appreciated!

I talked with Tech support and they were able to help me solve the issue. The solution involved moving my program onto the second monitor and then reversing the option setting (Ie, make the primary monitor my playback monitor)... after that I switched it back by moving the program to the primary monitor and set the secondary monitor as my playback monitor. Seems to work fine now.

Premiere Pro CC 2014 has completely stopped working (and Prelude too)

I've used it for about a week now without issue (having just wrapped a project before updating).
Tonight I imported AVCHD footage into Prelude, imported that footage into my PPro CC 2014 project, and began editing uneventfully.
The work screen suddenly vanished. The menu bar at the top of the screen is still there. The Finder window says it's still opened, but does not show any working window.
When I quit and restart, the splash screen finishes.
Then the Welcome screen appears.
I can click on my project, and it gives a quick progress meter as if it has opened it, but nothing appears.
I can create a new project, and that file will be saved wherever I put it, but nothing appears.
I read to move the Plug-in folder to the desktop. Unless I did it wrong, that seemed to do nothing.
I uninstalled and reinstalled PPro CC 2014, and the problem persists.
Help. I'm paying a big monthly chunk to you guys. If you can't give me an answer, please PM me the number of customer support whom I can call for assistance. I can't seem to find that number.

Hi Brutewolf,
You said you uninstalled and reinstalled Premiere Pro. Did you run the Adobe CC Cleaner Tool, as well? Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Also, get a case going with support here: Contact Customer Care
The right phone number according to your region will be displayed after you click through the contact form.
Thanks,
Kevin

CS6 Premiere Pro and After Effects have stopped working :(

After installing the AdobeCS6 I removed CS4 by using the Creative Cleaner Tool. Now Premiere Pro and After Effects don't work and windows wouldn't tell me what the problemm is. The rest of the CS6 is working fine apparently. Do I have to un-install then re-install all the CS6? Is it normal that the CC Cleaner tool do this? ... Thank you!

Advice around these parts is not to remove older versions after you install a newer one, because this is exactly what can happen. If you want to get rid of an older version, do that before you install the new one.
So yes, you may well need to reinstall.

Premiere Pro CC 2014 keeps freezing when loading projects from Premiere Pro CC

Hi everyone,
I'm reporting this issue in case someone else would have the same problem.
I just downloaded the 2014 version of Premiere Pro CC, and when I'm loading a project from Premiere Pro CC into CC2014 I have the software freezing and being unable to even play the loaded sequences. It seems that dynamic link is having trouble linking the CC and the CC2014 version of Premiere Pro.
Until now the only solution I found was to kill the process of the software and start it again, after 8 times I got my sequence loaded alright, then sometimes it is freezing again, killing process, starting software again, and so on. Does anyone has the same problem ?
I'm running a Windows 7 Ultimate PC with 12Go RAM dedicated only to Premiere Pro.
Cheers,
Vincent

Hi Vincent,
I feel your pain, you are not alone. Here are my machine specs and my very frustrating situation, if anyone has any idea as to how I should move forward, I would really appreciate the input/advice...
iMac - 27" Late 2013
Processor 3.4 GHz Intel Core i5
Memory 12 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GTX 780M 4096 MB
Software OS X 10.9.4 (13E28)
I'm having similar issues that began when I installed Premiere Pro CC 2014, and actually got worse with the latest update/release. The majority of my projects worked fine at first, but the update last week ended that quickly. I did what I know I never should do and updated Adobe CC while completing a project on a deadline. I thought some of the fixes would help me complete the project sooner. Needless to say, the deadline has passed, my client is pissed enough to not pay me or hire me again and I'm stuck with an almost-there version that I can't export correctly because of this software. This is my problem, not Adobe's, but I didn't expect such a detrimental update to halt my operation.
After doing some research, I found that some plugins could be the cause of some specific editing issues, mainly due to incorrect or inaccessible folders - who knows if its Dynamic Link, CC apps or 2014 apps. I concluded that my issue at the time was a plugin permissions issue on the Adobe "Preference" Folder, so I reset the permissions on the folder so that CC and 2014 apps would be able to access its contents without any problems. This was the wrong decision. For some reason, resetting this folders permissions also effected the main HDD, it's Kernel Text files and their respective permission. I could not boot my machine, just got the Apple and spinning wheel until I had to power down. I ended up on the phone with 3 different AppleCare reps who helped me at least be able to turn the machine back on and access my desktop/files, apps, etc. Outside of this, no one could offer anything other than "Uninstall the problematic application, reboot, reinstall, etc..." or "Backup your files and reimage the HDD." When I mentioned the recent CUDA driver update for my graphics card (NVIDIA GeForce GTX 780M 4096 MB now running CUDA Driver Version: 6.0.51), it was like they had never heard of graphics cards being used in their machines.
Resetting permissions on Adobe Preference Folder...
This is what I read would get the CC and 2014 apps communicating correctly so that they could utilize my plugins. There is a problem, I believe, in that their are TOO MANY locations where Adobe folders/components live. There are 3 "Preferences" folders that I found, and I don't know which effects what process, but the folder I changed permissions on clearly effects the operation of all of the CC & 2014 apps I had installed, as well as my HDD. Kernel Extensions and the entire system.
Based on my perceived effects of the Preference folder, I needed to uninstall everything, run the Adobe CC Cleaner Tool, download/install just the 2014 releases and see if that resolved the issue. I'm not downloading CC apps, the 2014 releases should run fine on their own. I've yet to confirm this with Adobe, as what I've read has simply said to install the new release next to the CC apps, rather than on top of, as traditional update releases work. Anyway, one by one, I reinstalled the 14 apps that I use on a regular basis on a "clean" machine with no trace of previous Adobe apps.
After reinstalling (without any plugins), I was at least able to open Premiere Pro from the Application folder and work for a few minutes before both Program and Source monitors froze and had to force quit the app. If I try to open the Project File by double clicking it in the Finder, SpeedGrade opens up instead of Premiere Pro - never seen that before. I also had to force quit to end that process and reopen in Premiere instead of SpeedGrade.
So back to Premiere, if I do have success in opening a project in the right application, Premiere freezes - if not immediately, eventually it will just stop responding. The video clips, sequence segments and UI freeze, but the audio will keep playing until I force quit. When I force quit, Premiere Pro doesn't close entirely. The UI closes, but the process still runs. I've even force quit from Finder, force quit again from the Dock, Shut Down the machine, restarted and Premiere Pro will still be open, but "Not Responding", so I force quit again and open the project. Just now, I opened PP, made minor edits to a sequence, sent it to Media Encoder, exported, but the video I tested exported without audio. I force quite PP twice just before that and it is still running now, but again, it is "not responding".
Ultimately, none of this works, nor have my attempts at resolving these many issues. One thing I know is that there is something VERY WRONG with either the latest release/update to 2014 apps, the Preference folder or the permissions that were changed.
As I mentioned previously, and what I think is a major oversight by someone at Adobe, is that for some reason the permission changes to ONE Adobe folder also effected my entire system and Macintosh HD. Some Kernel Extension files went missing, which is never good and should not happen when resetting folder permissions, so I believe my issues are far greater than the faulty Adobe CC 2014 applications, and is the cause of many of my problems right now. If I can't get things sorted soon, I'm going to reimage my HDD and start from scratch. As much as I would like to avoid this, I really have no choice if I want to get back to work and not lose clients over inexplicable technology issues.
If I find a solution, I will repost, but I think Adobe has to make some serious fixes on this release before anything is resolved entirely. I pay them monthly and rely on their software and platform to work without issue, which is foolish - I know, but I've used CC since it was introduced and it has work well enough until now.
Is there anyone at Adobe that can offer some advice??

Premiere Pro CS3 (Version 3.0) will not start following upgrade to Windows 8-- rest of CS3 is fine

Recently upgraded from Windows 7 Ultimate to Windows 8 Pro;
next time I tried to open Premiere Pro 3.0 (Adobe Master Collection CS3), splash screen scrolled normally through files being loaded until "SolidComposite.AEX", where it white-screened & crashed.
Tried removing that file, it crashed on the next ".AEX" file; removed all ".AEX" files, it began crashing on ".dll" files;
kept removing THEM, just for the heck of it, until the software loader couldn't even start.
I popped in the CS3 disc to repair the installation-- on the entire suite, for good measure;
re-booted & started Premiere-- crashed at the exact same point.
Uninstalled and then re-installed Premiere-- the entire suite in fact, since there are so many common processes;
couple of hours later, re-booted & started Premiere-- same exact thing at the same exact point.
I found this same problem in at least a half-dozen threads, going back to '07--
and several of them even mentioned the same exact file as the trigger for the crash!
Unfortunately, not one of those threads has ever ended with an accurate diagnosis of the problem,
nor a solution more insightful than reinstalling both the CS & the OS.
I don't want to abandon Windows 8...
but on the other hand, I just can't afford to pony up another grand to upgrade the CS Suite again, either...
Besides: CS3 is everything I need, and it has worked wo well for so long--
even now, Premiere Pro is the only software in the suite with a problem!!
(I used Photoshop to create the above screencap)
So I'm hoping against hope that one of you techno-gurus may have come across this ITRW--
and actually SOLVED IT!!

Thanks for your prompt reply, John-- and for NOT simply advising me to spend my kid's tuition on more of your company's products...
Actually, I had tried the "Run as Administrator" option already, having found it in one of those other threads;
there was no change in the sequence described above.
I decided to try another possible solution which I read about in one of those other threads: opening Premiere from a different account.
Incredibly, it WORKED-- sort of...
I got a couple of popups advising me that missing codecs had to be installed-- and upon completion, Premiere opened!
Here's an interesting note: the last file to load was still "SolidComposite.AEX"-- and the "White Screen" I kept seeing was Premiere opening normally. The next thing that displayed was the normal dialog box "Open/New Project"-- I entered a new project name, and Premiere started normally. I even added a few video files as a test... all opened normally.
I returned to the Admin account to see if the fix was in here, too;
but clearly the war wasn't over, over here...
It now appears that some personal setting in the Admin account is causing Premiere to close itself;
I've been reading about the layered security measures embedded into Windows 8-- I'm suspecting the conflict lies there...
I ran the Windows Troubleshooter & got this:
both MS & Adobe confirm that CS3 is fully compatible--here's my sytem info:
Since I seem to have established a fall-back position that lets me use Premiere, my crisis becomes a mere conundrum;
but I know this is gonna gnaw at me anyway, & I'm hoping that this new information might suggest further troubleshooting options to someone who understands the Adobe software and/or the Windows software better than I do!
Speaking as someone who has found many solutions on forums like this over the years, I assure you:
for every person whose post you reply to, there are many more whom you will never know you have helped!!!

Dynamic Link (Adobe Premiere Pro to Encore) issues with burning a DVD from the project file

Hello,
I am running Adobe Suite CS 5.1 on my Mac:
2.8 GHz Quad Core
6GB Memory
I've been having issues with a few projects; using Dynamic Link, directly from my project in Premier, to send them to Encore:
When attempting to burn a DVD, Encore will 'hang up' and not burn; I rarely burn to DVD, usually I'm always encoding for web, and just always use the 'default settings' in Encore.
A few things to note:
*In my project I'm using MOV files, from a Canon 7D, and MP4 files, from a Sony EX-1.
*I am working off of 3 separate hard drives; very large projects with over 5TBs of media files.
*I noticed that after inserting a DVD, it caused one of my hard drives to eject; this happened once, as far as I know.
*This only happens when I use Dynamic Link to send to Encore, via my Premiere Pro project file.
*My Project settings are always: XDCam HD-1080p/24p
Please help.
Thanks

So you must downrez at some point in the workflow. Some users have problems and/or think they get better quality out of direct PR/AME exports than using DL for this purpose.
I would test the workflow by creating three short test sequences - one with a clip from one camera, a second from the other, and a third with both in a sequence using the same settings you are using in your edit. I would use the "drag a clip" to the new item method for making each of the first two sequences. By short I mean 30 seconds to 2 minutes with a mixture of still and action.
Export using whatever method you pick of those recommended, but use CBR 8 instead of VBR etc. Bring the resulting files into Encore. Yes, look at the files exported on the computer, and look at Encore preview, etc, but also burn to a disk and watch on multiple TVs. There are lots of issues in best quality.

Premiere pro cc 7.2.1 stopped reading prores from bmcc under windows 7

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