Premiere Pro CC 8.2.0 Hanging During Playback

Hi there,
On of our editors has been experiencing Premiere hanging up on them multiple times a day during very basic actions like copying small clips or playback. The project she's working on is a 2 hour feature around 65MB with all ProRes footage on a file sharing server connected via 10GbE with the project file and media cache located locally. The editing station is a 2014 iMac with 4GHz i7 and 32GB RAM. I'm not too knowledgeable about Premiere but am wondering if there are also some settings or changes to their workflow that could optimize working with this project. There are tons of audio and video layers in the project and I'm wondering if that could be affecting performance? Again, I'm no expert but any thoughts as to why this is happening would be a huge help!
Thanks,
Jonathan

No we didn't. Thanks for the suggestion Kevin, I'll do so and then post with an update with any progress.
Thanks,
Jonathan

Similar Messages

  • Premiere Pro CC 2014 - Black flickering lines during playback and when exporting video

    I am fairly new to Premiere and have recently started using creative cloud on my new MacBook Pro retina - 2.3 GHz Intel Core i7 - 16GB Memory - OSX Version 10.9.4
    I shot a music video using my friends camera and all the shots were absolutely fine, I dropped them into Premiere and started editing the video together.
    Some of the clips are perfectly fine during playback, although sometimes my playback stutters a little, but some of the clips have strange horizontal lines that flash through them when I watch it back. I have only used basic things such as the highlight/shadow and sharpen tools in Premiere. I thought that it maybe fine once I exported the video but when I open up the exported file on my desktop in Quicktime the little black flashes/glitches are still there in some of the shots.
    Here is a screenshot you can see a line halfway between the top of my head and the top of the screen, when you watch the video there are lots of these flashing about.
    Could this be something that I have set up wrong?
    CPU/GPU related?
    Thanks,
    Jordan

    Hi there,
    thanks for the reply!
    GRAPHICS = NVIDIA GeForce GT 750M 2048 MB
    I tried that but it didn't work unfortunately, Mine was already set to the one you said, I tried the other but no change

  • Premiere Pro CC crashes when trimming (often during playback)

    I've been having Premiere Pro CC freeze on me about every 2 minutes when I trim in the timeline using keyboard shortcuts (trim backward/forward one frame). It seems to happen more often during playback, but also happens exclusively during trimming (and occasionally when I use a keyboard shortcut to step forward/backward one frame - obviously not during playback).
    This appears to be a weird freeze & not a crash, in the sense that playback freezes and I get the spinning beachball/wheel of death and premiere is unresponsive, but when I force-quit, Premiere resumes playback for a second before giving the "Premiere has experienced a serious error and must shut down" error message, and then shutting down.
    Any help would be much appreciated - this is really causing a massive slow-down in my editing.
    I'm running a MacBook pro
    Retina, 15-inch, Early 2013
    2.7 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 650M 1024 MB
    C02L255BFFT1
    OS X 10.8.4 (12E55)
    Premiere Pro CC fully updated, I'm editing 48kHz .aiff audio files and/or h.264 video in a 1080p 24fps timeline, waveforms on, GPU acceleration OFF.
    The same issue also happens on my iMac (from early 2013 - I don't have the specs on me).

    Hi minutephysics,
    Thanks for your posts. It is always better to have latest version of cuda drivers even, if you are not using the gpu acceleration. So, please update the drivers and then check the performance. Please update the drivers from the link.
    http://www.nvidia.com/object/cuda-mac-driver.html
    Regards,
    Vinay

  • Premiere Pro CC freezes on a frame during playback, but audio keeps playing?

    Hi,
    First time poster, long time visitor to the boards. Running a new Mac "Pony Keg" (I think calling it a "trash can" invites bad performance ) with OSX 10.9.5.  Here's a recurring issue: I am playing back a sequence and then it will freeze on a frame (different everytime) and the audio keeps playing. I can stop the playback and it will continue to play, but the frame is locked in. Next, I'll quit out of the app, and try to reopen, but nothing happens because Premiere never actually quit. I'll pull up Force Quit window and it reads as "not responding." I'll Force Quit, relaunch the project and things will work again for a while, and then I need to do a whole reboot.  Any thoughts on what might be causing this freeze frame issue or why Premiere won't actually quit? I've seen these posts in some various threads, but not these two issues in the same thread. Thanks in advance for any help and insights offered!
    Best,
    Tracy

    Hi Tracy,
    I would suggest these things:
    Do this first: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
    If that doesn't help, Change the Video Renderer to Mercury Playback Engine software only under File > Project settings > General. Delete previews after clicking on OK.
    If nothing helps, try this:
    Go to the following locations:
    Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
    Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
    Location 3: Documents > Adobe
    In all the locations, rename the 'Adobe' folders to 'OldAdobe'
    Launch Premiere, accept the License Agreement and see if it works.
    Note: You will lose your customized workspaces, keyboard shortcuts and media cache.
    Thanks,
    Rameez

  • Update download of Premiere Pro CC 7.0.1 hangs numerous times.

    Just joined CC after San Francisco tour. Update download of Premiere Pro CC 7.0.1 hangs numerous times. Initial download of all CC apps was successful.
    Thus, I cannot update download any/all CC software.
    FYI: Win 8 laptop. FireFox browser.
    Also, is remote access possible to fix this download hang problem?
    How can I contact Adobe CC tech support directly?
    Perhaps this hanging download problem is a problem on Adobe's end due to high traffic after San Francisco tour event. Tried unsuccessfully several times last night (Friday) and this morning (Saturday).
    How can this problem be fixed?
    Please advise.
    Thanks,
    Don Lau

    Don, It looks like you have multiple issue going on here. You can contact our Phone Support team. http://helpx.adobe.com/contact.html?product=premiere-pro&topic=using-my-product-or-service

  • Premiere Pro CC v7.0 - MP3s corrupted during import with "Write XMP ID to Files on Import"

    Premiere Pro CC v7.0 - original MP3s corrupted during import with default "Write XMP ID to Files on Import" option
    I have just started using a Trial version of Premiere.
    I have a folder full of corrupted MP3 files after attempting to import them into Premiere.
    After searching these forums I found that some other people have had corruption issues during import of media and it was related to the Preferences->Media->"Write XMP ID to Files on Import" option.
    I attempted to import additional MP3s (this time making backups first) with and without the Write XMP ID option, and have found that this is where the issue is.
    While the MP3 files still fail to be imported, the files are not corrupted in the process when the Write XMP ID option is unchecked.
    Writing to files that are being imported seems to me like unexpected behaviour for any software.
    Adobe please advise!
    Is there any way to recover my original MP3 collection?

    What exactly is wrong with them?

  • Problem with Premiere Pro new actualization - Black screen on all playbacks - HACKINTOSH user

    Hi guys, please help me!!!
    I installed the new version of Adobe Premiere Pro CC version (8.1) and now the software open the older projects, but the playback does not work, its all black, both of them (source and monitor). After effects works fine.
    I already try to re-installed CC, cleaned cash, but same happens. When i move the dimension line to customize my workspace, a crash occurs, looks like an error.
    Tks very much fellows

    appear a new atualizaction, but when i tried, that happen (see in the print screen)

  • Premiere Pro CC Warp Stabilizer with activated Mercury Playback Engine - GPU doesn't use the Nvidia GTX Titan GPU - CUDA

    Windows 7 Pro, fresh installation, include all updates
    Premiere Pro CC - actual version
    Gainward GTX Titan Z - actual firmware and driver
    SSD Hard Drive
    Intel i7/ 960/ 3.2GHz/ 32GB RAM
    Mercury Playback Engine - GPU is activated.
    Card is known by standard in cuda_supported_cards.txt
    Selected Clip: 1920x1080i, 25fps, AVCHD/mp4
    Seleceted effect: Warp stabilizer with Subspace-Warp (Standard-parameters)
    Step 1: Analyse the clip
    The Intel i7 is working with 90%, not the GPU
    The status monitor of the Nividia-card shows 0% used performance
    Playing the analysed clip (informations from the Cuda Render System):
    Total render time: 26ms
    Display FPS: 0.82
    Scheduler FPS: 2.28
    Target FPS: 25.00
    Rendered FPS: 3.50
    Total: 239
    Dropped: 234
    => Playing the analysed clip is dropped extremly.
    Step 2: Rendering the clip
    The Intel i7 is working with 90%, not the GPU
    The status monitor of the Nividia-card shows 0% used performance
    The Warp Stabilizer is shown as a GPU-Cuda supported effect.
    The GPU doesn't help the Intel i7....?!
    Please help me!

    Thank you for your fast response!
    Warp-Stabilisation shall be a GPU accelerated effect.

  • Adobe premiere pro for Mac, why is there no playback / severe lag after adding effects? What can I d

    I recently added effects to a number of clips in Adobe Premiere pro, now the playback has virtually stopped and is lagging. It will play for a mili second then pause.
    Computer information:
    Hardware Overview:
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro8,1
      Processor Name:          Intel Core i5
      Processor Speed:          2.4 GHz
      Number of Processors:          1
      Total Number of Cores:          2
      L2 Cache (per Core):          256 KB
      L3 Cache:          3 MB
      Memory:          4 GB
    Intel HD Graphics 3000:
      Chipset Model:          Intel HD Graphics 3000
      Type:          GPU
      Bus:          Built-In
      VRAM (Total):          384 MB
      Vendor:          Intel (0x8086)
      Device ID:          0x0126
      Revision ID:          0x0009

    With an i5 and only 4Gig of ram, your computer is under powered to edit HD video
    What are you editing, and what effects are you using?
    Report back with the codec details of your file, use the programs below... A screen
    shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For Mac http://mediainspector.massanti.com/

  • Premiere Pro CC. Can I use Mercury Playback Support?

    I have an iMac (27-inch Mid 2011) with 16gb of memory. I have installed Premiere Pro CC but only get the software option for Mercury. Can I engage graphics card support? Will it be supported in the future?

    I have now raised this issue on the Premiere Pro Forum
    http://forums.adobe.com/message/5465904#5465904
    Thanks,
    Ian.

  • Video track randomly glitching and hanging during playback

    not sure if this should be here or in the compressor forum, appologies for that....
    I am building a fairly simple DVD with the main track being 35 minutes and then the "bonus features" consisting of one track with about 12 chapters and stories for the "play all" button...
    Anyways, the extra features seem to play fine but the main track seems to be randomly glitching and/or hanging up during playback...sometimes near the beginning, sometimes near the end, totally different experiences on different DVD players as well as the same player at other times...
    Does anyone have any ideas as to where I might begin to diagnose this? I have built many similar DVDs in the past but have not encountered this before and need to be quite confident in the master before we press 10,000 copies!
    I have encoded all media in compressor using "90 Minutes Best Quality" setting..

    Whoa!!! I'd back up here and make sure you have your "T" s crossed before your continue with 10,000 discs! What were your bitrates for the main track and Bonus features? Did you use AC3 audio? DVD has a bitrate ceilings of 9.8 for video. Its also important you check your bitrates in a viewer to makes sure your OK.
    Bitrates are the most crucial part to control in DVD.
    http://www.videohelp.com/tools?toolsearch=bitrate+view&Submit=Search&s=&orderby= Name&hits=50&convert=&dvdauthorfeatures=

  • Premier Pro CC stops after 1 minute during playback.

    I have beeen editing a movie shot on a Canon 5D Mark II for the past couple months. Everything has been great.... but today CC stops during playback after 1 minute. It doesn't matter where in the 30 minute timeline I click. The footage I have reviewed a million times now suddenly stops. Hitting the play button or space bar does nothing. I have restarted the program 5 times and it keeps doing this.
    First time it has every done this. Please help.

    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840

  • Premiere Pro CS6 6.0.2 hangs on Close Project

    I have a project that I was working on today that seems to have somehow become corrupted. Everytime I open it, and then attempt to Close Project, premiere will stop responding.
    I've tried creating a new project, and when I import the sequence from the older project file, save, and and attempt to Close Project, premiere stops responding...
    A couple of other projects seem fine. So somehow, this project must have become damaged or something.
    How can I debug this issue so i can get the sequence back to keep working?
    Thanks,
    -ken

    I was able to find an auto-save version that only lost me some of the work I had done, so thanks for the suggestion.
    As I began redoing the lost work, I reproduced the problem. So I spent the last hour narrowing down what is causing it, and have found that an audio track that I am imported will reproduce the issue every time.
    I can even start a new project, and import that single audio track, and cause premiere to hang. It's clearly a bug, but I'm not sure how to figure out what's going on.
    The track was an MP3, so I brought it into audition and exported it as an AIFF file. But importing that file causes the same issue.
    What's the best way to get Adobe to look at this. It's a simple problem to reproduce, and since it causes the app to hang, it probably should be fixed. I also tried to just remove that audio item from the latest project file, but that doesn't help. Once I import the track, any attempts to save the project will result in a hang.
    Thanks in advance,
    -ken

  • Premiere Pro CC 2014 suddenly choppy or no playback from timeline or preview

    Hey folks.  The header says it all - can't play back anything smoothly as of this morning.
    HP Z820 w/ dual Xeons, nVidia Quadro 4000, 32Mb RAM, 500Gb SSD boot, several internal and external (via USB3) drives.
    This is pretty frustrating.  One thing to consider is that, due to misconfiguration of a synchronizing program, my C: drive got 100% loaded up over the weekend.  I removed the errant files and it now has 45% empty.  (Only programs on C:, no media.)
    I have updated the nVidia driver, which didn't help at all.
    Anyone else seeing this?  Thanks -

    How old is your SSD? As long, as it has no garbage collector (like the Samsung EVO) and it was heavy in use over last month this really might be the reason. Also external drives can slow down the playback for they are often under 7200rpm or don't deliver full speed via usb 3 for some reasons as I have experienced...

  • Premiere Pro hanging on my iMac

    Sometimes, my Premiere Pro in my iMac just hangs; that is, I get the spinning beach ball. This usually happens when I'm playing some clip in my source monitor or moving my current time indicator fast through the clip in my source monitor. When it hangs, I have to right click on my Premiere Pro icon in my iMac dock and Force Quit.
    I don't know what the cause is. My first guess is the playback controls in the source monitor, as I said above. At times, I feel like it has something to do with the Auto Save feature where I'm messing around with the source monitor while PPro wants to do an auto save. But I'm not sure.
    I have a decent iMac: 2 GHz dual core Intel processor, 2GB RAM.

    Thanks. I did.
    I also sent an email to tech support.

Maybe you are looking for

  • UC560 ssl vpn with spa525g failed

    Dear all, I configured spa52g phone as remote phone when it is connected to uc560 vpn is showing on display. but when i disconnect and try to connect from other network it giving error failed to obtain webvpn cookie. The public ip  is natted through

  • Equipment master record updation in Asset master record

    Dear Friends, I have a query with regard to Equipment master record updation in asset master record. Here we have created equipment in Plant maintenance module and we have created asset in AS01 tcode. When we give the asset number to PM module guys,

  • Two copies of iTunes on one computer?

    A pretty stupid problem, but I can't figure it out. It appears that there are two copies of iTunes on one of our computers--or at least, iTunes somehow displaying two different profiles. If I have "start iTunes automatically" checked, when I connect

  • Sending of FAX

    Hi Experts, We are trying to send a FAX using RFC using third party vendor RIGHT FAX to 10 different FAX numbers. We need to send a letter with some fix texts & few variable values . How will the letter be formated and how will it go to different end

  • Error in deploying OIM on weblogic server

    Hi, I have a linux machine on which OIM and Weblogic is installed,Webloggic server is running successfully but when i start OIM server it gives the following issue: <Failed to initialize the application 'oim [Version=11.1.1.3.0]' due to error oracle.