Premiere Pro CC & AME CC crash on startup (after installing Encore CS6)
Hi guys,
Yesterday Premiere Pro CC was working correctly. I installed the Premiere Pro CS6 family, uninstalled Premiere Pro CS6 to preserve Encore CS6, and then arrived this morning to a machine that wouldn't run either Premiere Pro CC or Encore CS6.
Here's what I've done, and I'm still experiencing crashing on startup.
UPDATE #1: It's worth noting that Premiere Pro CC starts correctly when I logon as a new user, yet I've checked all preferences and my permissions are all set to read and write.
UPDATE #2: Adobe Media Encoder also crashes upon startup. How about some help?
UPDATE #3: I've reinstalled all 23 CC apps and run the Adobe CC Cleaner. Still nothing.
Unintalled Encore CS6
Uninstalled and reinstalled Premiere Pro CC
Deleted the preferences upon startup by pressing the SHIFT key
Looked into error 0xc000000 - this is not in my crash log so unhelpful
Looked at all the permissions of my library and preference files
I can't find any other options close to a solution in the forums.
Some quick info --
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
OS Version: Mac OS X 10.9.2 (13C64)
Please look into this ASAP. I have urgent client work that needs doing!
Thanks!
Chris
Read Bill Hunt on BSOD shutdowns http://forums.adobe.com/thread/772169
-win32k.sys BSOD http://forums.adobe.com/thread/1404938?tstart=0
-and an Encore fix http://forums.adobe.com/thread/1060443
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Process ID: 1cc0
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P9:
P10:
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Image showing crash:
Specs:
OS: Windows 8.1
RAM: 8GB
CPU: Intel 5 4670k
GPU: GTX 980 sc
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WHERE
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FROM dbo.tbl_IM_ProtectedObject
AS PO
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AS SRVR
ON PO.ServerId
= SRVR.ServerId
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0xffffff839405ba40 : 0xffffff80046a3722
0xffffff839405bb90 : 0xffffff80046778b7
0xffffff839405be60 : 0xffffff8004670c2b
0xffffff839405bf20 : 0xffffff800495af43
0xffffff839405bf50 : 0xffffff80049e060a
0xffffff839405bfb0 : 0xffffff80046cdc03
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com.apple.filesystems.autofs 3.0
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com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AGPM 100.12.81
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.60
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com.apple.driver.AppleUpstreamUserClient 3.5.10
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com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.MaxTranserSizeOverrideDriver 3.1.7
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com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
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com.apple.iokit.IOAHCIBlockStorage 2.3.1
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com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.nvidia.nvGK100hal 8.0.6
com.apple.NVDAResman 8.0.6
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOFireWireSBP2 4.2.2
com.apple.driver.CoreStorage 296.10
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIUpAdapter 1.2.6
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D534F384758334D314131363030433131
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D534F384758334D314131363030433131
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.15)
Bluetooth: Version 4.1.2f9 11046, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, sppci_ieee1394openhci, Thunderbolt@11,0,0
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: Ext HDD 1021, 0x1058 (Western Digital Technologies, Inc.), 0x1021, 0x1d130000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a130000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0x1a132000 / 6
USB Device: USB Storage, 0x05e3 (Genesys Logic, Inc.), 0x0716, 0x1a120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
FireWire Device: Drobo3, Drobo, 800mbit_speed
I hope anybody can help me, it's a wedding video with deadline....I would venture to guess that adobe would tell you to disable the hack altogether and retest. It could be worth a shot. And I don't mean just shutting of the gpu in prefs, i mean actually disabling the pref.
-
I'm using CS5 on Lion on a Mac Pro. Every time I load AME it crashes on startup, giving the information listed below. Happens if I load it directly or by exporting from Premiere. Restarted my machine. Same thing happens from the Guest account. I've trashed the AME preferences file, erased all the media cache files, all my software is up to date--I can't think of anything else obvious it might be. Suggestions?
Process:
Adobe Media Encoder CS5 [787]
Path:
/Applications/Adobe Media Encoder CS5/Adobe Media Encoder CS5.app/Contents/MacOS/Adobe Media Encoder CS5
Identifier:
com.adobe.ame.application
Version:
5.0.1.0 (5.0.1)
Code Type:
X86-64 (Native)
Parent Process: launchd [312]
Date/Time:
2011-11-07 01:12:07.750 -0500
OS Version:
Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report:
173276 sec
Crashes Since Last Report:
26
Per-App Interval Since Last Report: 377621 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID:
1518ABF1-E43B-4916-B8AC-FC4A86649CA9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
objc[787]: garbage collection is OFFNo worries. It's just that posting entire log files makes the thread virtually unreadable, which discourages folks from taking a look at your problem.
-Jeff -
Premiere Pro CC 2014.2 crashes when "locating media"
The problem;
Premiere Pro CC 2014.2 crashes when "locating media". I am working on a project that has not given me any problems for the last 200 hours. About a week ago I notice that the .proj file size was 276mb and found this odd because my largest project to date was never larger than 80mbs. I thought that the premiere was running slow because of the project size. As luck would have, when my client made their their final changes 2 days ago, I opened the project and premiere would hang on the locating media window and then would crash. I called Adobe and spent an hour on the phone with them to no avail.
Project workflow
- 700gb of 5d footage
- 20 sequences under 5 minutes
- Dynamically linked files with AE
- Warp Stabilized about a dozen clips of under 5 sec
- On every sequence color correction adjustment layer with RGB Curves, Three way color corrector and sharpen filter
- I kept old versions of the sequences (I was in version 5 before the crash)
What I have tried;
- Unsuccessfully tried to open auto-save files for this project.
- Successfully opened other older non relevant project
- Removed Mercury playback engine in the project settings
- Cleaned out media cache database through pp in media Preferences
- Manually deleted cache files in /Common/Media Cache Files and /Common/Media Cache
- Tried importing sequences into new .proj file; it would crash as a result.
What "worked".
I was able to open it on another computer. save it under another file name. bring it back to my original computer and open it without problem. I lost about 3 days working through this problem, I missed my deadline. and angered the client. I was able to use a friends IMAC to "fix" the problem, however I can't always count on him being there if it happens again.
Questions.
- What the hell happened? Why could I open it on one computer and not on the other?
- Is there a way to fix a corrupted .proj files on a PC?
- What should the average file size be, before it becomes unstable? (I'm pretty that my file size was bloated by all the previous versions of the sequences)
Windows 8.1 64bit
Premiere 2014.2
Intel Quadcore i7-4770 3.40GHz
16gb RamHi,
I would suggest the following steps:
http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/
Run a disk permission repair on your boot drive, and
Reset Home Folder permissions and ACLs Error | Apple Support Communities
Thanks,
Rameez
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