Premiere Pro CC and BMD Intensity Pro Video Preview issues

I know there are many people having issues and confusion surrounding video preview file formats. For the most part, I have not had major problems, except this:
I'm trying to figure out why PPro doesn't want to output video preview with certain file formats on my Intensity Pro card, specifically 720p media. See below for system specs.
For the most part, any sequence created at 1080p24 or 30 out to an HDTV (1080i and p) via HDMI plays back fine. My sequence settings will reflect the correct file format as the media within it (usually ProRes).
When I have to edit a clip that came to me as 720p24, 25, 30, etc, I drop it into a sequence, have it change the settings to match the clip, and voila, I get playback. It would choose I frame only MPEG as the video preview file format. The originating file format doesn't really matter, whether it's h.264 .mp4, or H.264 .mov, or ProRes, etc.
I've been testing this in different ways, but for the most part, as soon as I drop a 720p clip into a sequence (doesn't matter what format or res), and allow PPro to change the sequence settings to match the clip settings, I get video preview playback initially. Great! But here's the kicker, as soon as I do anything, be that I go to a different sequence that is open, click on a different window such as the source monitor, or adjust audio levels, or drop in another clip (like a custom leader I made that is ProRes 422), I immediately lose video preview. The I/O card is stuck on the last frame it was able to playback, or just black. No matter what I do, I never get the video preview back again.
If I don't allow PPro to change sequence settings to match clip settings, I don't get any playback at all.
I have created a 720p sequence, and dropped in the 720p media, which then I don't get any playback at all. I've tried to keep the video dims the same, but change the video preview dims to 1920x1080 and it won't let me.
This seems to only happen with 720p media being cross converted to 1080p for playback on a 1080p monitor. All 1080p media plays back fine, no matter what the file format is. I have tried both Blackmagic settings in the control panel (System Prefs) set to output 720p to 1080i cross conversion on and off. I still get the same behavior as described above.
Any ideas is greatly appreciated.

Finally worked out a solution. I opened Premiere, started a dummy project, and before I imported any media, I went into Project Settings and changed the Renderer to Mercury Playback Engine GPU Acceleration (CUDA). Voila - now everything works as it's supposed to. Playback is buttery-smooth, and GPU-accelerated transitions render in real-time.

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Adobe Premiere Pro Video Play Issue

This is probably not an advanced question, but I'm having a lot of trouble finding an answer. I'm trying to use Adobe Premiere, and I'm importing my video. In the first screen, the top left video play area that I import my raw video into, I find that I'm getting a very choppy play. The choppy play is making it difficult for me to time my cuts. The screen image will freeze while the audio continues to play.
When this happened initially, I assumed it was my hardware. I was running what I considered to be a decent machine, but I figured I needed a better one. So, I went and bought a better one. Now I'm running a machine with a Quadro 3100 graphics card. It's an I7, quad core, about 2.8 ghz if I recall correctly. (It's supposed to be able to over clock or boost or something, but I don't know much about that stuff.)
Anyway. Is there some sort of setting I should be using? Any advice would be really, sincerely appreciated.

John T. Smith,
My apologies for not having provided more information.
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
I'm using Adobe Premiere Pro 5.5, and I believe I just updated it to the 5.5.2.
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
I ran the update this morning, which is why I believe I'm using the 5.5.2.
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Windows 7, and I believe it is Professional.
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
These are Quicktime .mov files. I'm afraid I don't have a lot of other information. They are files that were transferred to my computer, but I wasn't around when they were initially done.
If you are getting error message(s), what is the full text of the error message(s)?
No error message.
What were you doing when the problem occurred?
The problem is consistent.
Has this ever worked before?
I've never seen it play smoothly.
What other software are you running?
Just typical Microsoft Office programs, and Chrome, and maybe Explorer. But I rarely run anything else while I'm attempting to work in Premiere.
Do you have any third-party effects or codecs installed?
To my knowledge, no.
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
I'm using the MSI WT Series WT60 2OK 3K-615US 15.6-Inch Laptop (Black)
Are you using Mercury Playback Engine GPU Acceleration?
I do not know how to use this.
Does the problem only happen with your final output, with previews, or both?
It only happens to the raw footage and timeline footage. The output is fine, assuming I can find the correct place to make the cuts.

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC.

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Hello, thank you for your help. I finally was able to contact someone from Adobe on line.. It took about 1 hour on hold but I finally won the lotto...Lol. Pr.. /Project/Project Settings/General/ I had the (Mercury Playback Engine GPU Accelerated (CUDA) and not the (Mercury Playback Engine Software Only) It only took 1 second for Adobe to figure it out...Lol.
Although I have a high rated Nvidia card that did handle the software for some time after a hack, I believe a Windows update may have altered my Premiere Pro CS6 settings.
Video card is Geforce Nvidia GTX 765M non compatible with (Mercury Playback Engine GPU Accelerated (CUDA). Thank Ronin Edits and cvid01

I have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

Premiere Pro audio sync issues with 48khz audio on video file and 44.1khz audio on external audio

So, I recorded video and audio on my Canon 5D Mark II at 1080p, 23.976 fps, and 48khz, 16-bit Stereo audio. And I used a Zoom H4 to record an mp3 audio file at 44.1khz Compressed. When trying to sync the audio in Premiere Pro CC, the audio slowly loses sync over time. I already tried to convert the 44.1khz mp3 file to 48khz in Adobe Audition. But that didn't fix the problem. Any ideas?

There's always time-stretch changes to the audio file with "keep pitch unchanged" checked, I suppose. Mind you, I've heard of people doing it but haven't done it myself. There's other possible options I'm sure. There's been quite a few threads here on time-sync issues over time.

Premiere Pro CS5.5 and H.264/AVC video import issues

Hello!
I'm on Windows 7 Ultimate x64 and using Premiere Pro CS5.5.
I record HD videos using a Canon EOS 7D in .mov format. I don't have any issues importing these files to Premiere, but I do have problems with the convered equivalents. I'm currently using AVS Video Converter 7 to convert the original files to .AVI files.
The main difference between the two versions (original and converted) is the bitrate and audio codec, but Premiere only imports audio when I drag the .avi file to it. What strikes me dumb is that a poor editor like Camtasia Studio has no problems reading the files (both the audio and video track), but Premiere does.
I also have the MainConcept Codec Suite, but that doesn't help.
Can someone please give me a better solution than telling me to convert the converted videos back to a format supported by Premiere? I would prefere jugling with codecs and make it work rather than spending time converting videos back and forth.
Intel Core i7 920, 12GB RAM, nVidia GeForce GTX 295.
Thank you!

@Jim Simon
I have 7D footage on my hard dive right now. 4.5 minutes takes up
about 660MB. Which is right in line with AVCHD running at 12 to 13 GB
per hour.
I don't know what kind of footage you got, but I download recordings from it daily and I think that entitles me to say I know better. Maybe what you've got isn't original 7D HD footage.
As for the solution...what I'm saying is that the "best
practice" IS the solution. You're creating a problem by not following
the best practice. If you follow that best practice, you will stop
creating the problem.
I already have problems. To be more specific, I'm not looking for future advice, but for ways of solving the problems I currently have. Telling me what to do from now on won't help me import and use in Premiere the already compressed files.
@banzemanga
Well, nothing will be resolved by complaining about it.
What you should be doing is to request this feature.
I'm not complaining as much as I'm saying Premiere is really PRO.
However, i am curious why MainConcept Codec Suite can't import your file.
Have you tried using a different video container differnt than *.avi?
Yes, I have tried a dozen, but to no avail.
@shooternz
Most people using Premiere want to maintain high quality...not throw it away by using converters.
I'm using native files too, it's just that I don't keep them that way for years.
Editing native is seen by most to be a huge PLUS!
Yes, I would say CPU-wise.
Later in the evening I have found what seems to be the best solution to my issue.
AVS Video ReMaker and MainConcept can do wonders together when it comes to importing compressed files to Premiere PRO. AVS Video ReMaker's MP4 export almost instantly converts files with no quality loss and very close to the source file's size, and these MP4 files are recognized as native clips in Premiere (with stereo audio track and clean responsive video) thanks to MainConcept. It is excellent! The only downside is that the CPU gets more stressed (about 20-30% more of a Core i7 920), but the compressed video runs smooth (HD@50fps), needs no rendering and takes the same ammount of space as the source compressed file.

Premiere Pro CC - Playback issues, rendering and export

Adobe Premiere Pro CC 7.2.2
Computer: HP Elite Book
OS: Window 7 Professional
RAM: 8GB
Intel I7 Processor
64 Bit Operating System
Intel HD Graphics Card
250 GB Computer, 39.2 GB Free
Hello all -
I am trying to edit, render, and export a video for play on YouTube. The source is a Camtasia Studio 8 Screen capture with a 1080P High Defintion PTZ camera that is hooked up to the computer as the "webcam". We recorded the screen, used Camtasia to produce and edit, and saved it as a .MOV
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Adobe Premiere Pro CC 7.2.2
Computer: HP Elite Book
OS: Window 7 Professional
RAM: 8GB
Intel I7 Processor
64 Bit Operating System
Intel HD Graphics Card
250 GB Computer, 39.2 GB Free

Camtasia http://forums.adobe.com/thread/836800 may help
-and Lagarith Codec http://forums.adobe.com/thread/1287577
-and http://forums.adobe.com/thread/775288
-and http://forums.adobe.com/thread/453044
-and http://forums.adobe.com/message/3202148

Adobe Premiere Pro Video editing layer disappeared

I was working with Adobe Premiere Pro and then the video editing layer disappeared, it left me with Audio editing layer tho.

Try dragging down this line:

Mac Pro 2013 and Premiere Pro - The performance issue that Adobe don't want us talking about!

In May 2014 I bought a 2013 Mac Pro to help my business with the ever increasing demands video editing was placing on our systems. I was so excited to see how the 12GB of power the AMD D700s would affect my workflow and ability to edit footage seamlessly without delays to the creative process.
However, to my dismay pretty much since starting to work with the system I found that there was an issue with the GPUs, Mac OS and Adobe’s applications. It was first reported by many other users in early 2014 and as yet know one from Adobe has really commented officially on the issue.
Sadly it appears to still be present today and speaking with an Adobe rep confirmed this. Trouble is no one is doing anything about it. My hope is that, if you have watched this video and are experiencing the same issues then please let’s get the comments going, share and like the video and let’s get Adobe, Apple and AMD to pick up this with immediate haste! Thank you.
Below is a video of the problem I have been experiencing. It's a little long but I wanted to give a good account of the problem we are seeing so that someone can help! PLEASE, PLEASE, PLEASE help!
Mac Pro 2013 and Premiere Pro GPU Issue - YouTube
Thank you for your time and I'd love someone to help!

Thanks for responding! It's such a pain and I have been chatting to one of Adobe's senior consultants about this and still none the wiser. I have sent my machine off to the retailer as it was still under warranty. Nothing wrong with GPU apparently which is a relief although I kinda wish it had been that as it would have been an easier fix. Adobe told me that working with H.264 is totally possible but if you have a complex sequence with multicam and nested video with effects applied then it will seriously hinder performance. Sadly transcoding to ProRes doesn't seem to help either and they suggested not adding any effects to the nested clips, flattening out the multi cams etc and this has improved things a bit. Sent a sequence to SpeedGrade the other day though and the machine had a fit. FCPX though seems to be working great and has a few advantages over Premiere so I may be making a switch for this type of work until Adobe can sort out this issue. I still feel that the application isn't fully making the most of the GPUs. In fact, I found out that multicam is actually all still on the CPU and that they are trying to implement GPU handling of multicam soon.

CS6 Premiere Pro video card error message

I do believe my CS6 programs WERE working, but... When I try to load Premiere Pro, I get the error message about not finding a video card. The suggestions and solutions (listed elsewhere on Adobe) have not worked: run as administrator, install latest drivers, etc.. I have a Dell Inspiron 560, Windows 7, and an integrated video of Intel GMA X4500. How can I get my Premiere Pro to load? Do I need to install a video card (if so, what are the recommendations--ATI, Nvidia, etc..). I started with CS5 and upgraded to CS6. Thank you.

Ask in the Premiere forum for specifics. also make sure to run all updates. The 4500 was only supported in one of the point updates.
Mylenium

Using Clip Mixer to adjust volume and pan | Learn Premiere Pro CC - Preview | Adobe TV

Master a new way to mix audio in Premiere Pro. Infinite Skills author Jeff Sengstack shows how, In addition to mixing tracks, editors can now control individual clips within the mixer interface and create smoother audio fades.
http://adobe.ly/ZGjaw2

Master a new way to mix audio in Premiere Pro. Infinite Skills author Jeff Sengstack shows how, In addition to mixing tracks, editors can now control individual clips within the mixer interface and create smoother audio fades.
http://adobe.ly/ZGjaw2

Premiere Pro CS6 Audio Issues

We have been testing Premiere CS6 on our first job for the last week. However, we are running into some major audio issues:
1. When clip is loaded into the source viewer, and you jump to through the cilp, the audio lags behind until you stop and wait a few seconds for the audio to catch up. This is a major hinderance when trying to edit quickly with clients in session. This also happens on the timeline when jumping around. These problems never occured in Avid or FCP running the same media.
2. With no rhyme or reason, the audio (from source and timeline) sometimes just doesnt play. The meteres will be moving and the video will play, but the audio wont be coming out. Sometimes you hear a noise as if someone was playing with the audio cables. Also, sometimes the meters dont even move, to suggest there is no audio again video is playing, when infact there is.
These problems have occured accros multiple machines, with media running from both our server, and local hard drives. Our facility runs a NAS that pushes 110/MB/s over ethernet from a 16TB RAID6 (that is SAS connected to the server). One machine is running OSX 10.8, with Black Magic Intensity Pro, 20GB Ram, NVidia Quadro 4000. Another is running OSX 10.8, with AJA IO Express, 16GB Ram, NVidia 4000. and the last is running 10.6.8 with Black Magic Intesnsity Pro, 12GB ram, and NVidia GTX something or other (unsupported card).
Has anyone else gotten these issues? Like i said, i have tested the media from the server and from the local hard drives. We are pushing Apple Pro Res HQ, have also tested Pro Res LT, Pro Res 444 and Canon H.264.

For me it wasn't a RAM issue, I had more than enough to process the audio I had in my project. This quote from a Creative Cow post worked for me.
"Try deleting your .cfa files for the media in question, and then don't mess with the project until they are done re-conforming."
Here's the original post:
http://forums.creativecow.net/thread/3/926011
I don't know how to figure out which .cfa files are associated to specific media files, so I just went to where they were cached and deleted all of them. Open your project again and you'll see a little yellow bar in the lower left-hand corner of the Timeline window showing that it's re-conforming your media. Don't even think of touching the computer while it's doing this... I was so paranoid that I didn't do anything else (check e-mail, open a web browser, work on a Word doc, etc.) until Premiere was totally finished. After that my audio played fine for the rest of the project.
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Hope this helps, let me know if you have any questions.

Premiere Pro CS5 Performance Issues

Hi. I have been using Premiere Pro CS5 5.0.3 for editing videos that I shoot for several years now. I offload all the video files I shoot from a Canon XHA1 camera from a SanDisk compactflash card to a Drobo S Raid 0 array (all the drives in the Drobo are Seagate Barracuda 7200 rpm drives) that I have hooked up (via an eSATA cable).
This has worked well for me but I have been noticing that I am now getting more dropped frame errors both in the program and source monitors. I started a new project yesterday:
General
Editing mode: DV NTSC
Timebase: 29.97fps
Video Settings
Frame size: 720h 480v (1.2121)
Frame rate: 29.97 frames/second
Pixel Aspect Ratio: D1/DV NTSC Widescreen 16:9 (1.2121)
Fields: Lower Field First
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Operating System
System Model
Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/1/2011 12:30:28 PM
Boot Mode: BIOS (Secure Boot not supported)
No details available
Processor a
Main Circuit Board b
3.20 gigahertz AMD Phenom II X4 955
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
Board: ASUSTeK Computer INC. M4A79XTD EVO Rev X.0X
Serial Number: MT7001K65700722
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 2102 06/17/2010
Drives
Memory Modules c,d
13096.83 Gigabytes Usable Hard Drive Capacity
10398.62 Gigabytes Hard Drive Free Space
HL-DT-ST BD-RE BH10LS30 ATA Device [Optical drive]
PLEXTOR DVDR PX-760A ATA Device [Optical drive]
Drobo 3rd Gen DRDR3- ATA Device [Hard drive] (8796.09 GB) -- drive 3, SMART Status: Healthy
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 4
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 7
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 5
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 6
Seagate FreeAgent GoFlex USB Device [Hard drive] (1000.20 GB) -- drive 8, s/n NA05WRQ4
ST31000528AS [Hard drive] (1000.20 GB) -- drive 1, s/n 6VP3PB7D, rev CC38, SMART Status: Healthy
ST32000542AS [Hard drive] (2000.40 GB) -- drive 2, s/n 5XW0A59J, rev CC34, SMART Status: Healthy
ST3300622AS [Hard drive] (300.07 GB) -- drive 0, s/n 4NF1TJ5M, rev 3.AAH, SMART Status: Healthy
12288 Megabytes Usable Installed Memory
Slot 'DIMM0' has 4096 MB (serial number SerNum00)
Slot 'DIMM1' has 4096 MB (serial number SerNum01)
Slot 'DIMM2' has 2048 MB (serial number SerNum02)
Slot 'DIMM3' has 2048 MB (serial number SerNum03)
Local Drive Volumes
c: (NTFS on drive 0) *
300.07 GB
158.49 GB free
d: (NTFS on drive 1)
1000.20 GB
771.85 GB free
f: (NTFS on drive 2)
2000.40 GB
1462.25 GB free
g: (NTFS on drive 8)
1000.20 GB
939.29 GB free
p: (NTFS on drive 3)
8795.96 GB
7066.74 GB free
* Operating System is installed on c:
Network Drives
None discovered
Users (mouse over user name for details)
Printers
local user accounts
last logon
Mark Mecca
10/22/2014 1:50:04 PM
(admin)
QBDataServiceUser21
10/22/2014 1:50:50 PM
local system accounts
Administrator
7/14/2009 1:08:59 AM
(admin)
Guest
never
HomeGroupUser$
never
Marks a disabled account; Marks a locked account
Amyuni Document Converter 2.50
on LPT1:
Epson ESC/P-R
on USB001
EPSON Stylus Photo RX580 Series
on USB001
HP LaserJet Professional P1102w
on USB004
Microsoft Shared Fax Driver
on SHRFAX:
Microsoft XPS Document Writer
on XPSPort:
StudioJet 50
on USB002
Controllers
Display
ATA Channel 0 [Controller] (3x)
ATA Channel 1 [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x)
NVIDIA GeForce GTX 285 [Display adapter]
LG W2340 [Monitor] (23.1"vis, s/n 001NDCRGL339, January 2010)
Samsung SyncMaster [Monitor] (20.2"vis, s/n BR20HCGL502449, May 2006)
Bus Adapters
Multimedia
Microsoft iSCSI Initiator
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (5x)
Blackmagic Audio
Blackmagic DeckLink WDM Streaming
Blackmagic Driver
High Definition Audio Device
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Virus Protection [Back to Top]
Group Policies
Norton AntiVirus Version 21.6.0.32
Norton Security Suite
None discovered
Communications
Other Devices
Microsoft ISATAP Adapter
↑ Realtek PCIe GBE Family Controller
primary
Auto IP Address:
192.168.1.104 / 24
Gateway:
192.168.1.1
Dhcp Server:
192.168.1.1
Physical Address:
E0:CB:4E:E5:E8:D3
Connection Speed:
100 Mbps
Teredo Tunneling Pseudo-Interface
Networking Dns Servers:
75.75.76.76
75.75.75.75
1394 OHCI Compliant Host Controller (Legacy)
HID-compliant consumer control device
HID-compliant device
USB Input Device (3x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device
USB Mass Storage Device (2x)
USB Printing Support
USB Root Hub (7x)
Generic volume shadow copy
N:\
O:\
Q:\
R:\
My question is how do I trouble shoot this problem? I suspect that my video card is getting old and needs to be replaced but I don't want to buy another one as yet (especially when I don't know if it will solve the problem).

Do the PPBM5 Benchmark and send the results to me by PM, in addition to sending the results to Bill as indicated. I'll have a look at what might be going on here.

Premiere Pro CC2014 Playback issues, Render issues, Serious Error issues

Here's my problem. Premiere Pro CC worked amazing. Never had any issues with playback, rendering - nothing. However, CC 2014 appears to be quite different. Yesterday I literally had to restart Premiere every 20 minutes! Out of no where video playback would stop. The playhead would continue and I could still here audio, but I either saw a still frame of video or it would go completely black. The only way to get out of Premiere was to force quit. I also was not able to save the process I had made over the last 20 minute session. You can imagine my frustration as I have clients in with me on this edit. I need to know a fix and I need to know it quick. If Adobe wants to be in the professional game, they need to fix it ASAP.
Here's what I'm running.
Late 2013 Mac Pro
OS X 10.9.5
Processor: 3.5GHz 6-Core Intel Xeon E5
Memory: 12gb 1867 MHz DDR3 ECC
Graphics: AMD FirePro D300 2048 MB
Who can help? I'm looking at you Adobe.

I am having the same exact issue. Adobe, please help us!!!

Dynamic Link from After Effects CC to Premiere Pro CC Performance Issues

I just updated my After Effects and Premiere Pro to CC and since doing so I've found numerous performance issues. One that is seriously hurting my workflow is the poor performance of the dynamic link with After Effects compositions into Premiere Pro. In CS6, you could make a change to the AE composition, save it, click over to Premiere Pro and it would quickly update and you can play your timeline and preview your changes. You could also move the clips around and add cross dissolves and watch the changes quickly in Premiere Pro CS6. Now, since updating to CC, if you save the composition in AE and click over to Premiere Pro it won't update on its own. Sometimes it just shows a single frame of the AE composition. I found that if you right click and "Edit Original", go into AE and then click back over to Premiere Pro and it will finally update. But if you make any changes to the placement of the AE composition on the timeline, or add a cross dissolve, fade, etc. it again won't play the AE composition any longer. After you make any changes to the AE composition you have to right click and go to "Edit Original", go into AE, and then click back over to Premiere Pro.. Then it will finally update.
iMac
Quad Core 3.4GHz
32G RAM
OS X Mavericks

Thanks Kevin.
Unfortunately in my case the export doesn't solve the issue. The video only looks good while in the composition... I've tried exporting it in all the different formats with several codecs, but to no avail...
You can check my own post in the After Effects forum: AE linked composition looks different in Premiere

Premiere Pro CC and BMD Intensity Pro Video Preview issues

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