Premiere PRO CC AVC HD Import

When I import a avc hd video I get a green screen with two images one green and pink a close up. All other video in other formats import correctly. I use after effects and I don't have this problem. I need to see how the program can get fixed.

Windows or Mac... graphics adapter brand/version... graphics adapter driver version?
What you describe is USUALLY an outdated graphics adapter driver
In the future... example of information you need to supply when asking a question... Information FAQ http://forums.adobe.com/message/4200840

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Premiere Pro CC will not import .mov files

Having issues with Premiere Pro CC, I cannot import .MOV files created with my Canon 6D.
If I try to import the files, I get a very generic "File format not supported" error msg.
This is a new install of Premiere CC on a new computer. I was able to import them using Premiere Pro CC on the old computer.
Quicktime will play these files fine on my new computer.
Premiere Pro CS6 will import these files on the new computer.
Premiere Pro CC would open them fine on my old computer.
I'm not even sure where to start. Any help would be appreciated.
Here are my system details:
OSX 10.9.3
new Mac Pro
3Ghz 8-Core Xeon E5
64 GB RAM
Files are on external G-Tech Thunderbolt drive.

That was I was thinking at first, but if Premiere CS6 (installed on the same computer) imports and plays them, they must be on the system, no?
I really do not want to transcode. I have an existing project that uses the videos and the project on the new system will not import them or re-link to the videos. Really trying to get away from having to re-create the project and re-edit.
Thanks!

Premiere Pro CC crashes when importing media.

Premiere Pro CC crashes when importing media. Every time. Driving me crazy.
It crashes as soon as the Windows dialogue box comes up.
Does it in new projects and in a project I created and imported into just fine 2 days ago.
Have rebooted.
Running Windows 8.1 on Samsung Series 5 ultrabook Intel i5 - not too sure what else to say about other settings:
I did have a problem the other day when Windows was crashing when browing a large folder of largish images and video clips but it went away when I put images and videos in separate folders.

Thanks for reply.
Point taken but I've been using it for over a year for simple edits (5 min films) in PPCC just fine. Can't even do what I could do the other night now.
Simple folder with a few jpegs and movies in it. In fact it just crashes before I even got to another folder.

Premiere Pro still can't import AVC-Intra

After months of contacting Adobe's non-existant customer support, Premiere Pro CS4 still won't import AVC-Intra footage without giving an error message. Adobe's customer support has NEVER called me back, even though a call was promised within 24 hours every time. I have installed the update which is supposed to import AVC-Intra, but it gives the error message.

try re-naming your footage with a .mov extension.
see if that works.
not really a fix but it might work.
ENjoy: GLenn

Premiere Pro CS4 does not import EX1 files longer than 1 hour

I had to record a long speech and used a Sony XDCAM HD EX1 camera with a 32 Gb and a 16 Gb SXS cards. The speaker paused after 1h 26 min. I stopped the recording and waited until the green light that allows recording the segment came on. Later I recored smaller segments.
I copied all the recorded files to the PC hard disk ( Intel Quad Core 2.4 Ghz with 3.25 GB RAM with XP Proofessional SP3).
I used Sony Clip browser to watch the clips and all of them were perfect. Then I opened premiere Pro CS4 4.21 and I wanted to import this 27 GB file. In the media browser appeared only one mp4 file. All the short ones where imported normally but the big one freezed premiere and the only way to close premiere was with the windows task manager.
I checked again in the Sony XDCAM clip browser version 2.6 and you can see it perfectly. There was a detail, though: in the lower part of the preview window I saw 6 marks. When I checked the file in the disk, I found that the 27 Gb file was separated in 7 parts. Each of them was 3.51 Gb and the last one 2.5 Gb. That means that the file was cut in pieces that were less than 4Gb supposed max file lenght.
I tried many ways to import and no result. The I used the "export " of the sony clip browser. There is one choice that is "MXF for XDCAM HD". When I chose this item another panel appeared and showed a 1440 X 180 59.94i 25Mbps choice. I took it and after some time it created the 27 Gb file that I could import it normally with 4 audio tracks. But there is a drawback a "media concept" logo appeared to remeber to "buy" the program.
Anyhow, the question is: How can I import to Premiere CS4 a MP4 file created by a Sony EX1 HD camera whose lenght is more that 1 hour long ?
Thanks
Wolfgang

I think is the contrary because the clip browser copies all the foleders needed. I got this opinion from another forum that copies into Final Cut:
"My workflow is to create a hard drive folder for the project, then use Clip Browser to import the clips from the card. I review the clips, labelling them, adding logging notes, setting the status and putting in essence marks as needed (the number of characters available for the essence mark description is fairly limited). I then open FCP, create and save a new project then call up XDCAM Transfer. I select the project folder and it will pull in all the clips. I then filter for OK status, occasionally create subclips then import. The clips come over to the bin, with their names and with the essence marks converted to markers. Obviously there are backups taken - I've not mentioned them."

Premiere Pro CC won't import ANY audio file, be it an mp3 or part of an mp4 video (or other formats)

Any audio or video file I drop in to premiere will almost immediately pop up with the window
Audio Conforming Error
Error compiling movie.
Unknown error.
When I check the error/event log (little red X in the bottom corner) that window says:
"11/21/14 09:47:28 A disk error occurred while attempting to access the following files:
\\ipsse01\home$\myusername\AppData\Roaming\Adobe\Common\Media Cache Files\filename.mp3 44100.cfa"
(The actual file is on my desktop)
This happens with everything, even the stock audio files Windows comes with in the "Sample Music" folder, I tried those too to no avail.
I'm at a complete loss. I'm new to premiere pro but these are generic file formats so I don't think the issue is with the file. I haven't tried to reinstall because I'd have to go to our one network administrator/IT person (who also is the accountant for the company) so she can enter the admin user name/password in the pop up box, and she's often so busy. I'm trying to avoid bugging her if I don't need to (which unfortunately I tend to still have to do a lot)
For reference I'm running Win7 Professional 64-bit, 8GB RAM, and an i7-4610M CPU @ 3.00 GHz.

Hi Neila,
Neila@IPSUMM wrote:
Thanks for responding, but I work for a very small company and since I'm the only one who needs CC, I have the personal version installed.
Also this appears to be a blanket issue with all audio and video file formats, thus not likely a codec issue since the files I've tried so far should be covered by premiere's compatibility, the even play in windows media player with no issue.
Video itself plays fine, but any audio attached to a video, or just plain audio files will not import no matter what I try.
Sorry my info didn't help.
Two things to try.
Create a brand new project and test if you can import the problematic files.
If that does not work, change the name of the folder that contains your media files. Then try to import.
Let us know what happens.
Thanks,
Kevin

Premiere Pro CC won't import video files

Two days ago I used the free trial of Adobe Premiere Pro CC to make a video. Everything was working fine, and I saved the project so I could work on it again later. Today I tried to open Premiere Pro and it told me that my trial had expired and that I needed to buy it. I bought the monthly plan for Premiere Pro CC and opened up my previous project to continue editing. However, when I opened it, all of the files on the dashboard were red and it says "Media Offline". I tried to locate the media files but then a notification pops up that says "Error Message: Format unsupported or files damaged". The video files I'm trying to use are .mov, so it should be working like it did two days ago. It lets me import pictures, but no video. I could really use some help with this, it's a project for work. Thanks so much

Hi bschmus12,
Try this, rename the folder where your media is and then try to relink. Does that work for you?
Thanks,
Kevin

Premiere Pro CC won't import XDCAM EX files from the Sony PMW200 or PMW150

I work for a company that recently upgraded to Premiere Pro CC from premiere Pro 6 after purchasing a Sony FS-7. This has worked great for viewing the files out of the FS-7, however I can no longer import the XDCAM EX files from our PMW200 camera that we had previously. CC just tells me they are unsupported or damaged.
These files open fine on CS6 on the same computer, but not CC.
Unfortunately we are in a transitional phase and we have projects that span across both the FS-7 and PMW200 and need to be able to edit with both the footage. Am I missing a driver or plug in for CC to help the software acknowledge this software?
Thanks

Hi Stephen,
Try singing out of Creative Cloud, restarting Premiere Pro, then sign back in: http://bit.ly/CC-sign-out
Thanks,
Kevin

After Effect / Premiere Pro CC 2014 Video Importing Conflicts

Why are my Adobe software packages not cooperating? PRes imported out of AE and into PPRO, but no die? Why?
Today I have a brand new MacBook Pro, I also have Adobe CC installed, predominantly for PremierePro and After Effects.
First issue - With ProRes video files exported successfully from Davinci Resolve not being imported into AE. After a few hours of failed attempts, head scratching and searching online I found I had to delete certain files from the hard drive / Quicktime folder (DVCPROHDCodec.component / ApplDVCPROHDCodec.compnent / etc) It seems now that AE has these codecs packaged into the application (?)
Anyway this worked! And I was able to import files in without 'after effects 86. error 4. reading file from frame'. Popping up endlessly.
Second issue - I work on an AE composition & try to export as a PremierPro file from AE, this works and I open with Premire Pro, but some video files on the timeline are missing (?)
So I decide to go the long route and export the composition as a single clip at ProRes from After Effects. I attempt to bring this clip into Premiere Pro and I get another error 'The importer reported a generic error'.
This is highly frustrating, I want to know what Adobe are doing to provide the relevant support for us enthusiastic movie makers and editors. I seem to spend most of my time trying to get my software packages working
with one another than making creative content and this really is unproductive and irritating, especially since these softwares are from the same company.

Go to HD/Library/Quictime and delete all .component files. It appears that the correct procedure is to delete all QT components and everything so far works. I have to do this every time I run after effects or Premiere Pro, and remember to put them back in again after shutting down software. Any ideas why this is happening folks?

Premiere Pro CS6: No sound importing .mts files

Hey,
My Setup:
- Adobe Premiere Pro CS6
- Windows 7 x64
My Problem:
I bought a DLSM (Panasonic Lumix G6H) and recorded five hours of footage using AVCHD 50p. I imported the .mts files into Premiere and got no sound at all. Whenever I open the .mts with VLC or WMP there is sound.
I spent numerous hours trying to find a solution for this problem, but unfortunately none of them worked for me.
At this point I'm quite frustrated, I NEVER create accounts to ask questions, because usually they are answered - but this time i couldnt manage to overcome this issue.
I already tried:
1) Copy the entire folder structure - didnt work
2) Rename the .mts to .m2ts - didnt work
3) Using the Media-Browser when importing the files - didnt work
4) Rename it to .avi - didnt work
5) Downloaded "Any Video Converter" as my last resort.. there is no option for 50p .m2ts (which might work) - not satisfying

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Are you allowing time for conforming?
Read Bill Hunt on Audio Conforming http://forums.adobe.com/thread/726693

Premiere Pro CC crash after importing Media

Hello,
I'm using the trial version of Premiere Pro CC. I've used it for this week without any problem importing just pictures.
Today I've imported videos and suddenly it started to crush after each importation. Now I can't import even pictures anymore.
I've checked on the forum and I've noticed that sometimes the problem is fixed just changing from General and change the GPU Acceleration to Mercury Playback Engine (software only), but it doesn't work for me.
Windows 7 Professional
Processor - Intel Core i5 4570S
I work with deadlines so I would really appreciate some help

For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Premiere pro keeps crashing after importing files

I've been trying to import the sample bald eagle file you supply to help learn with this new Premiere editing program, and am trying to use the sample file (which didn't include audio btw), but every time try to import them, your program (Premiere Pro CC) keeps crashing on me.

Hi,
Thank you for posting on Adobe forums.
FAQ: What information should I provide when asking a question on this forum?
Thanks!
Rameez

Premiere Pro CC crashes when importing .scc file

Hi all! Trying to use closed captioning features in Premiere Pro CC, and every time I try to import a .scc file (Created with Movie Captioner), Premiere crashes with a general error.
I've tried creating captions with Unix line breaks, and Windows line breaks, and I get the same result.
I'm on Mac OS10.7, if that has any bearing, and running on an 8 core Mac Pro with 24GB ram.
Any help would be greatly appreciated.

The file is malformed, look at this line:
Jonas_stereo.scc wrote:
01:11:46:02
9420 9420 94ae 94ae 1370 1370 79ef 75a7 76e5 2067 eff4 2073 ef6d e5f4 68e9 6e67 20f4 ef20 efe6 e6e5 f2ae 94d0 94d0 6def 6d20 –207 368e 520e ce97 6e56 4207 368e 5206 2f2e 561f 468e 5648 0947 0947 0616 e642 0736 8e58 0942 f942 f
There's an illegal character ('-') where you see "-207". So all of the data is offset by one spot.
So change that line to the following and it should work:
Jonas_stereo.scc (fixed) wrote:
01:11:46:02
9420 9420 94ae 94ae 1370 1370 79ef 75a7 76e5 2067 eff4 2073 ef6d e5f4 68e9 6e67 20f4 ef20 efe6 e6e5 f2ae 94d0 94d0 6def 6d20 2073 68e5 20ec e976 e564 2073 68e5 2062 f2e5 61f4 68e5 6480 9470 9470 616e 6420 7368 e580 942f 942f
Please contact the tech support for the application that created this malformed SCC file.

Adobe Premiere Pro CS6 crashing when importing HDV Video

For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.

Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
    creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng

Premiere Pro CS4 Crashes When Importing HD Clips

I've used Camtasia forever but recently decided to "upgrade" to Premiere Pro when I got my new Macbook. Not being familiar with Premiere at all, I thought I would play with it with a few short clips. I have HD footage of my martial arts class which I shot with my Canon Vixia HG20 and copied it to my Macbook. However, when I imported a few clips into Premiere Pro and try to play it, it hangs. It will play one or two clips and then it stops responding after that.
All in all, it's only about 2 minutes of footage that I've put into Premiere Pro. I have no problems putting the clips into the Timeline but when I try to preview the clips (either in the source monitor or the program monitor windows), Premiere Pro gives me the little rainbow pinwheel and 20 minutes later, it's still spinning around. I bought a 500Gb external hard drive to use as the scratch disk because I thought maybe it was a space issue having everything on my Macbook but I still get the pinwheel. My only solution is to force quit the program.
I have a 2.4GHz Intel Core 2 Duo Macbook Pro on OS X (10.5.6) with 4GB of memory, GeForce 8600M graphics card, and 200GB hard drive. I've read about a of of the crashes on here but didn't really see anything similar to my situation. Any ideas? I spent a lot on Premiere Pro and am not willing to give up on it quite yet.
Please and thank you!

17 Mbps is still at the high end, but IMHO they should ultimately work.
Very often with AVCHD, you have to play a clip until it freezes, then wait. If you monitor CPU usage during the waiting time, you'll see that it is quite active. The process using the CPU is the ImporterProcessServer, which has to do some kind of magical stuff to the AVCHD clips in order for them to play and scrub in Pr. Once the IPS is done, you should be able to scrub and play the clip just fine.
Usually you only have to do this once per clip, but sometimes more. Sometimes the work that the IPS does carries over between Pr sessions, and sometimes it doesn't.
Smaller frame sizes and lower bit rates in AVCHD video helps make the editing experience in Pr much better.
My hope is that the upcoming 4.1 update will address some of these AVCHD issues.
-Jeff

Premiere PRO CC AVC HD Import

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