Premiere Pro CC Blue Screen Crash on Export or Playback

I just bought a new hard drive, reformatted, and thought maybe this time I'll evaluate Creative Cloud because I've been wanting to purchase but have been holding back.
I signed up for the trial and installed Premiere Pro CC.
Well the application gives me a blue screen of death and hard reboot every time after either a few minutes of project playback/scrubbing or a few seconds after rendering. Same blue screen if I just open Media Encoder and try to export a Premiere sequence from there. No crashing with Photoshop CC, even when manipulating 3D Extrusion layers.
I contacted chat support and they said this avenue is my only option for support because I haven't bought yet. Well I have a hard time buying something I know doesn't work from the beginning...
My setup:
Freshly installed Windows 7x64 SP1 w/updates and latest drivers.
Nvidia GTX 770 2GB w/ latest nvidia driver 334.89
Intel Core-i7 970, 12GB DDR3, all stock timing, no O/C.
Passes all stress test and diagnostic test, no hardware faults found.
I suspect this is CUDA / MCP related issue. Maybe the GTX 770 and/or drivers 334.89 are not compatible.

Read Bill Hunt on BSOD shutdowns http://forums.adobe.com/thread/772169
-win32k.sys BSOD http://forums.adobe.com/thread/1404938?tstart=0
-and an Encore fix http://forums.adobe.com/thread/1060443

Similar Messages

Premiere CC (2014) Blue Screen Restart During Export

I have been having an issue where my PC will enter a blue screen and restart when exporting a video in the newest version of Premiere. I tried creating a smaller sequence, rather than the 15 minute export I was doing, and the same BSOD appeared during the export. I am exporting to h.264 and I have tried changing the GPU acceleration to software only. I ran checks on my hardware and nothing came up. Games are running fine, I even was able to export a video in AVID... I don't know what it could be and I even tried re-installing Premiere.
System Specs:
-Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150 Desktop Processor BX80646I74790K
-ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
-2x G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL10S-8GBXL
-GIGABYTE GV-N770OC-4GD G-SYNC Support GeForce GTX 770 4GB 256-Bit GDDR5 PCI Express 3.0 HDCP Ready WindForce 3X
-EVGA SuperNOVA 750 G2 220-G2-0750-XR 750W ATX12V / EPS12V SLI Ready 80 PLUS GOLD Certified Full Modular Power Supply
-2x WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX

Do you have a utility to check your computer temperatures?
You MAY have a hardware problem, since video editing puts a LOT of stress on all components... below is not exactly the same, but worth reading
BSOD shutdowns http://forums.adobe.com/thread/1427408?tstart=0
http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/

Premiere Pro CS5 - Media Encoder Crash when Exporting to MPEG-2

System:
Core i7 920 @ 3.8 Ghz
Gigabyte X58A-UD3R
12GB DDR3 1600
External Sound Card - M-Audio ProFire 610
OS Drive - 2x300GB WD Raptors - Raid 0
Project Drives - 3x300 WD Raptor - Raid 0
Video Card - Geforce GTX 285 1GB
Adobe Premiere Pro CS5 and Media Encoder CS5 continually crashes or hangs every time I try to export to MPEG-2. I can successfully render to every other codec without any issue, but need the MPEG-2 for an Adobe Encore Project.
The project is approximately 38 minutes long and contains AVI and MP4 files, all of which were ripped from DVDs as I'm producing a reel for a producer who provided his DVDs for me to rip and use as content.
Possible issues:
1.   Currently have Magic DVD Ripper and DVD Fab installed (codec conflicts?)
2.   Originally ripped the DVDs at 630x360 (my mistake - hadn't really worked with a DVD ripper before and was the largest avi pre-set) and I'm exporting to MPEG-2 standard 720x480 Widescreen) (I know I should've just ripped them as the original lossless MPEG-2 files - I'm a tool)
2.   Blank space in the timline (there are a number of these)
I would like to get some input before I try to export to MPEG-2 again as I blew a capacitor on my old mother board (Gigabyte x58-ud3r) after I had gotten my computer to start rendering a MPEG-2 after about 50 tries to export/launch media encoder set on MPEG-2. I just installed my new motherboard to replace it. Clearly MPEG-2 taxes the system more so than any other codec (from what I can tell). However, I thought the issue with the blank space/no media in the timeline was fixed with CS5. I saw in a previous post that someone thought that ffdshow was conflicting with AME. I don't have ffdshow, but I believe that's a ripper program like Magic and DVDFab.

I experienced this at one point. Searching the WEB I saw suggestions that there was a problem with a recent version of Quicktime. (I have no idea why the quicktime player would have an impact.) However, reverting to an earlier version of Quicktime fixed the problem. Search this board using quicktime as a search phase. The quicktime web site allows you to download the earlier versions. I'm not at my editing machine, but I believe that I am at version 7.5.2.

Total Blue Screen Crash

Just had a really nasty crash, almost like a kernel panic except that there was no panic message.
Had been running without a restart since installing 10.5.6. Woke up the computer from sleep and plugged in my iPhone 3g (running 2.2). It had apparently synched and was simply charging at the time of the crash (but see below).
Several other applications had been running since the day before, including Entourage, Excel, and Word (all 2004, last updated a few months ago; there is a new 11.5.0 update I have not installed). Had checked mail a few minutes before with Entourage and it was hidden. Word was visible on my external monitor (which has the menu bar), and I was actively using Excel on the Macbook screen, editing a formula in a newly-added column. A few keystrokes back Excel had lost keyboard focus (as happens every five minutes or so, apparently a known problem for Rosetta) but as usual clicking on the desktop and then in Excel brought it back.
Between two keystrokes, total crash. Both screens went pale blue with no messages of any kind, and a few seconds later I found myself at the startup login screen with the generic space background. Login completion seemed much faster than after a full restart, so probably some things were either still running or in a state that let them be used without reloading. But all applications were gone; I checked with Activity Monitor and nothing was running except system tasks and my login startup items. When I restarted Excel it loaded a recovery file that was nearly current; I lost only a few minutes of work.
The console log makes it look as if the trigger may have been a failed iPhone synch operation of some kind. Just after it was logged (with a crash report sent automatically) there are a whole series of termination messages (WindowServer event port death, and a whole series of Exited: Terminated events for various applications.)
Is this a known crash? If not, what's the best way to report it? It could be helpful to the OS team to have my logs. It may be relevant that Paragon NTFS was running (though not in active use), and posted some error messages to the console log during the crash and restart.

This is an old thread, but I'm replying in case anyone can shed more light on the subject -- or if my experience helps.
I've had the same blue screen crash a couple of times with my new MacBook Pro (which replaced a MacBook Pro with an apparent hardware problem about a week ago). Though I had problems with the first machine, I never had the blue screen issue with it (and it had a virtually sound-free trackpad click, which is sadly not the case on the replacement machine). But those are stories for another day.
Anyway, I also have Excel 2004 installed on my machine (I also have Excel 2008 installed). But neither app was open during the last blue screen crash, a few moments ago. I only had a few applications open at the time: Mail, Microsoft Entourage 2008, Firefox, TextEdit and possibly Microsoft Word 2004.
I was composing an email in Entourage when the computer screen simply became blue. A few seconds later I was returned to my desktop. All of my applications had closed, and when I reopened Entourage, I found a recovered version of the email I'd been composing, with just a sentence of recent typing unsaved.
This has happened at least one other time on this machine -- again, just a blue screen that functioned like a very quick restart, with no accompanying kernel panic or error message. This machine also was giving me kernel panics the first few days I was working with it, but something -- a Firefox reinstall, a few trashed prefs and library files -- seems to have resolved that.

PREMIERE PRO CS5.5 Gamma problem while exporting project to mjpeg A or B

Dear Sir,
I'm in a big ****. I've directed and edited 1h documentary for Finnish television, also, the technical specs requested by the TV Channel is all production Broadcast masters must be encoded with Apple ProRES codec or MJPEG A or B.
As i'm working on PC (win7), the ProRES codec doesn't exist on PC system, so i've done the export to MJPEG. The problem is i have a different gamma level when i watch the final export with Quicktime or VLC. Of course i can adjust the level in those players, but it doesnt effect the file. When i import the Qt file into a Premiere sequence, the gamma level is still **** and different from my original level i have from my timeline and preview window. If i export the project to H264 1920x1080p25, then the gamma is perfect with Qt, VLC and WinMedia player. But the TV station don't wanna work with H264. Deadline is on next monday, and i can't send a Qt MJPEG file with wrong gamma !!!Any chance to find a solution to fix it ??? After reading different forum, i can see this problem exist since many years and never been solved.
What can i do ??
Denis.

Things is my prpject includ few effect plugins i bought, so what ever i could find a mac, not your i could export xml project to finalcut with plugins it dont have
Denis
Sent from my iPad.
Le 31 mai 2013 à 15:20, Fuzzy Barsik <[email protected]> a écrit :
Re: PREMIERE PRO CS5.5 Gamma problem while exporting project to mjpeg A or B
created by Fuzzy Barsik in Premiere Pro - View the full discussion
If it were me, I wouldn't encode to MJPEG.
So as to encode to ProRes on Windows you can utilise any solution based on ffmpeg/ffmbc or better yet find a Mac with Final Cut or Compressor installed for delivering critical work.
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N500 with Vista blue screen/crash

Hi there, I bought a N500 (5ZG) with Vista Home Basic three months ago, and generally I'm happy. Unfortunately, every now and then, the system crashes with the blue screen coming up. There's no specific reason that I could identify, meaning it happens independent of what software/application I run
I've upgraded to Vista service pack 2 hoping it would sort it out; it didn't. I also have the latest BIOS update from Lenovo. Has anyone any idea what's going on here? Thanks.

Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
I've felt that it was running hot, they had mentioned re-appling thermal paste to the processor a couple days ago but didn't stress it.
There are 2 different blue screen issues and one is solved:
1. The original irreparable crash which prompted me getting a new HD.
2. The blue screen crash... on the NEW harddrive.... whenever I tried to open Premiere.(which apparently was solved when they re-installed
Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears? I have been using BSOD to refer to a complete/total/final HD crash.
I don't smoke but these series of mishaps may get me started.

Blue Screen Crash with CS3

Seems to me I've been through this in the past but don't recall the solution.
After a harddrive failure on my laptop I installed CS3 on my newly installed harddrive.
I then tried to open Premiere, it crashed with a Windows blue screen error message.
Then, I installed the latest CS3 patch and opened Premiere. While the files
were being cached(or whatever it's called) Premiere crashed again, same blue screen.
The blue screen went by pretty quickly, something about must shut down to prevent harm to computer.
Windows XP, intel duo core processor 2.0 GHz, 2GB RAM..same specs ran on with my old harddrive.

Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
I've felt that it was running hot, they had mentioned re-appling thermal paste to the processor a couple days ago but didn't stress it.
There are 2 different blue screen issues and one is solved:
1. The original irreparable crash which prompted me getting a new HD.
2. The blue screen crash... on the NEW harddrive.... whenever I tried to open Premiere.(which apparently was solved when they re-installed
Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears? I have been using BSOD to refer to a complete/total/final HD crash.
I don't smoke but these series of mishaps may get me started.

Every time I have tried to install firefox 6.0, it has blue screen crashed my system - can you help?

I am using an old computer but it has dual processors and 4 gb of ram. I am using Windows XP home edition, sp2 atm. I have a Galaxy 200 vid card, sound-blaster X-Fi, Gigabyte mother board. Atm, all I have is IE 6.
After the blue screen crash, I had trouble rebooting my computer. When I was able to reboot, the firefox 6.0 would not run and I could not uninstall it. I did a restore system and was finally able to uninstall it - at the time I still had the 5.0 installer on my desktop so I installed it- I don't have it now.
I tried the firefox 6.0 before I had gotten all the updates for sp3- as I have had trouble getting the last windows updates to install.
I am not a techie - what I have done is trial and error to try to get my software to work. I would either like to get a working version of firefox 6.0 or a safe download of firefox 4.0 as that worked and I had no problems with it.
Can you assist?

Can you attach a screenshot or link to the instructions you are following?
You are on the 3.6 release and Firefox 7.0.1 is out. You can download and install the latest release from http://www.mozilla.org/en-US/firefox/new/ if you would like to update now. The 3.6 version will be maintained for a while longer, but you should update when you can.

3 Dead Pixels after Blue Screen crash, should I make another Genius Bar appointment?

Ok, so yesterday I made a GB appointment, after a friend told me to, when I showed him that I had a dead pixel on my phone's screen. So when I got to apple, I showed them the dead pixel and they told me they were going to replace the screen on the phone. It turned out that the machine they use to do so, was down, so they ended up giving me a replacement phone. So I checked it out at the store and it looked fine. So now today, while running some errands, my new replacement iPhone had crashed and turned blue, then rebooted on me & a few moments after when I got back on the phone and was imessaging, I noticed 3 dead pixels instantly (one on right under the names of the contact on the message, on the J key on the board and to the middle-right where your send messages are displayed)
Now I'm thinking that, because my originally iPhone had crashed and turned blue also and I noticed the one dead pixel on it that same day, that the blue screen crashing could possibly be causing this??
Should I go back to the apple store and tell them what happened?

(Update) the pixels actually all seem to be red, whenever I go on a yellow screen and I just noticed a fourth one. I think I should take my phone in

I HAVE A SONY VAIO WITH WINDOWS VISTA- SUDDENLY I'M GETTING A BLUE SCREEN (crash dump)THAT SHUTS DOWN MY COMPUTER. HOW DO I STOP THIS. ALREADY TRIED TO UNINSTALL AND RE INSTALL. MAY NOT HAVE DONE IT CORRECTLY ?

LAST WEEK STARTED GETTING A BLUE SCREEN (CRASH DUMP) AFTER CLOSING I TUNES, THAT CAUSES MY COMPUTER TO SHUTDOWN. IVE BEEN TOLD BY A PC REPAIR SHOP THAT I DONT HAVE A VIRUS. I DO HAVE ANTIVIRUS PROTECTION ON MY PC. ATTEMPED TO REINSTALL I TUNES BUT MAY NOT HAVE DONE IT CORRECTLY. I STILL HAVE THE PROBLEM. THE BLUE SCREEN ONLY HAPPENS WITH I TUNES. I HAVENT MADE ANY RECENT CHANGES TO MY MUSIC- NO DOWNLOADS /UPLOADS. ANY KNOWLEDGE OF THIS SITUATION? THANKS!!

Hey Ishland,
You are not alone. I'm getting the same thing I'm running Vista. I'm reading that Windows 8, 8.1 preview, Vista and XP.
I'm thinking this has to be a Apple update to iTunes 11.0.4.4 fix.
Cheers,
Steve
P.S. you might want to make your post easier to read by turning the cap lock off.

Access to istore causes blue screen crash

I am running an ipod and itouch - PC is Windows XP.
With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.

The first thing to do is get the error codes from the crash.
Here is an older post from b noir that explains how to find the error codes.
http://discussions.info.apple.com/message.jspa?messageID=1422425

Clicking on firefox icon causes blue screen crash

This began Friday, Feb. 25, about mid day. The only changes to the system that morning were an update to an Adobe plugin, either Flash player or Shockwave, I'm not sure, and an update to the Scottrade Elite desktop trading app. Both of those changes occurred about 0900. The problems began about 1130 when the system, Windows 7 Home Premium had a blue screen crash. From that time on, I have uninstalled each of the apps mentioned. I cannot open Firefox to work on the plugins becuase every time I click on the icon I get a blue screen crash with the words "Page fault in non paged area" at the top. I've also uninstalled and reinstalled the Firefox app with no apparent beneficial effect. The Scottrade trading app has been reinstalled and works well, causing no further probs.

Hello mrcart,
i think it is unlikely that firefox itself is causing an operating system crash, i had some time back an similar issue where a system of a friend of mine was crashing while using IE - thats the only app he used ... the system in his case had faulty ram, and i suspect you are facing some sort of hardware problem or faulty device driver.
Please read this (also lists steps what you can do):
http://technet.microsoft.com/en-us/library/cc957625.aspx
(personally) I would suggest you start by checking your ram, you can do this in two ways:
Search in your Windows 7 Start Menu for "ram", you should find something like "Diagnose your computer´s memory problems"
... Or, you use the memtest86+ tool from here (e.g. download the iso, burn it and boot from the cd):
http://www.memtest.org/
Check your eventlog for errors (e.g. disk errors, timeouts, etc).
If you cannot track the problem down (i would suspect a hardware problem or faulty device driver ... e.g. it could be your video card driver doing something wrong) you should seek help at your computer manufacturer, an experienced friend, or using some forum.
kind regards,
John Kirk.

Pavilion elite e9110t windows 7 blue screen crash

hp pavilion elite e9110t upgraded to win 7 i recieved 2 blue screen crashes today on goggle chrome with the following error codes
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000000000000B0
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001770E9D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
what do i need to do????? i am using chrome to type this.
This question was solved.
View Solution.

Joey, welcome to the forum.
Did you try uninstalling and reinstalling Chrome? Sometimes a glitch will occur during the original install. This can cause the problem that you are experiencing.
Also, you may want to try Internet Explorer or Firefox to see if you receive the same error message. This will tell you if it is a problem with Chrome or a system problem.
Please click "Accept as Solution" if your problem is solved.
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Windows 7 Blue Screen Crash

Hello, I recently have been getting a lot of blue screen crashes simultaneously. I haven't downloaded any games or anything. I just use this laptop for school work mostly. I already ran a memory diagnostic test and no problems found as well as restored my
computer to a month back to when it wasn't having any problems. Anyways, this the problem details:
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:   4105
Additional information about the problem:
BCCode:   3b
BCP1:   00000000C0000005
BCP2:   FFFFF88005CFC3BE
BCP3:   FFFFF88009ACE4D0
BCP4:   0000000000000000
OS Version:   6_1_7601
Service Pack:   1_0
Product:   768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\103014-25318-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-82087-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Hope that someone could help! Thanks!

FS
These were all Related to NETwNs64.sys Wireless WiFi Link Driver from Intel Corporation (yours is 5 years old). I would remove the current driver and install the newest driver available.
If you continue to crash Remove McAfee and use MSE in its place.
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\problem\103014-25318-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0360c000 PsLoadedModuleList = 0xfffff800`0384f890
Debug session time: Thu Oct 30 12:54:00.869 2014 (UTC - 4:00)
System Uptime: 0 days 0:01:07.181
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88005cfc3be, fffff88009ace4d0, 0}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+2673be )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005cfc3be, Address of the instruction which caused the bugcheck
Arg3: fffff88009ace4d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
CONTEXT: fffff88009ace4d0 -- (.cxr 0xfffff88009ace4d0;r)
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Last set context:
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: wlanext.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88005cfc3be
STACK_TEXT:
fffff880`09aceeb0 00000000`00000000 : fffffa80`08bf7618 fffffa80`00000002 00000000`000000dc fffffa80`00001e37 : NETwNs64+0x2673be
FOLLOWUP_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: NETwNs64+2673be
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETwNs64
IMAGE_NAME: NETwNs64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d10df1b
STACK_COMMAND: .cxr 0xfffff88009ace4d0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_NETwNs64+2673be
BUCKET_ID: X64_0x3B_NETwNs64+2673be
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x3b_netwns64+2673be
FAILURE_ID_HASH: {69744f93-8380-f8c7-a080-fedb60128a80}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag

Blue screen crash reinstalling quicktime on notebook

Can anyone help? for a month and a half I have been trying to reinstall quicktime and itunes on my toshiba window xp laptop. Everytime I get a blue screen crash at the end of the quicktime install around where it says something like initializing quicktime types. When I submit this error to microsoft the report says it is due to Antivirus software, I am running Window onecare live. I have tried every fix I can find out there including removing onecare and I still get the crash. I really do not care to rebuild the system. Please help, I am getting tired of the music on my ipod! Thx

I have been having this "problem" since running a QuickTime update in January 2007. I've spent countless hours de-installing anti-virus software, minimizing my hardware footprint (removing printers, scanners, etc.), detoxing my system with Microsoft Uninstallers, Registry Cleaners, and running Windows XP in a minimized manner.
On Thursday April 10, 2008 I spent four hours on the telephone with a competent, qualified Microsoft XP engineer (plus an XP supervisor in the background). Microsoft was very diligent and completely hospitable working with me to resolve this issue. In the end, Microsoft recommended I talk with Apple directly.
On Friday April 11, 2008 I spent one hour with an Apple engineer. Once again, the customer service was excellent, but the results are the same. Microsoft and Apple engineers are "Befuddled". We've tried eliminating all Apple software from my PC via files and the registry, rebooting, and then attempting a fresh install. The PC reboots when "Initializing Quicktime Types" is displayed towards the end of the installation process.
We've even set up a new user and attempted to install Quicktime on a USER with no associated "software overhead". No success.
I've tried the Quicktime Only install, and Quicktime with Itunes installation. Same results. I am taking my PC to Baybrook Mall (Friendswood, Texas) on April 20 for the MAC Genius Bar people to review this problem on my PC. My expectations are very low... since I'm usually much more PC and XP competent than most people. My background occupation is Information Technology from 1975 to date. I evened owned and operated computer stores with "New Build" and "Repair" shops. I'm very seasoned working on PC's and associated software, and this is the first problem where I join the "Befuddled".
If anyone has a solution for this problem, please contact me and make a posting for everyone else.
Thanx.

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