Premiere Pro CC Crashes upon video import

I just installed CC on my computer. All the programs seem to be running fine, with the exception of Premiere Pro. Whenever I go to import video (either by dragging video over or importing) the program crashes. I went to 'Event Viewer>Windows>Logs>Application' to try and see what the problem was. I could really use someone's help as one of the biggest factors in purchasing CC was for Premiere Pro. This is was the log said:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: MXF_SDK_GenericContainer_DV_4.4.33_vs10.dll, version: 4.4.33.0, time stamp: 0x534d774c
Exception code: 0xc0000005
Fault offset: 0x00000000000116a0
Faulting process id: 0x1a70
Faulting application start time: 0x01d0577d4ee51810
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\MXF_SDK_GenericContainer_DV_4.4.33_vs10.dll
Report Id: a92de2cb-c370-11e4-b686-ecf4bb1e4a36

I am having the same issue.
Your best bet is to logon to Adobe website and go to customer support. If you chat with someone they can go on your computer and trash all your preferences. Your computer will be stable again. It worked great for me, but I just imported an XML from Resolve and it is crashing the system again.
Good luck.

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Premiere Pro CC crashes upon XML import from Final Cut 7 Export

Hello all,
I have recently tried to import a FCP7 XML into Premiere Pro CC 2014, and a few seconds after initiating the export Premiere Pro crashes. Any solution to this???
I Exported on a Mac Tower running FCP7 and then imported the XML on a PC Running the latest Premiere CC v8.1. Could that be a problem in itself?
Also I'm considering a workaround where I move the FCP7 to FCPX, generate the XML then try importing again. Worth a shot?
Also trying this strictly on an Apple computer to import and save before moving to my main PC station. Thoughts?
The sequence I'm trying to import is fairly massive too, not sure if this is why, but it is mult-layered, both in audio and video and is running about an hour in length with several other blocks of video files after that, probably running up to 2 hrs. This should not be a problem, right?
Help! It would be greatly appreciated to get out of the clutches of final cut finally.

I am having the same issue.
Your best bet is to logon to Adobe website and go to customer support. If you chat with someone they can go on your computer and trash all your preferences. Your computer will be stable again. It worked great for me, but I just imported an XML from Resolve and it is crashing the system again.
Good luck.

Premiere Pro CC crash on video import

updated drivers, etc.
Started crashing after I installed Audition. Worked before that
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.1.0.81
P3: 5426694c
P4: devenum.dll
P5: 6.6.7600.16385
P6: 4a5bded7
P7: c0000005
P8: 00000000000016a0
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: f428a246-8499-11e4-8645-8086f2dc13cd
Report Status: 1

I am unsure of the origin of the source file.
It is video from a conference shot from two different camera angles...not sure what applications created the file, or if mp4 was the native saved format from the camera(s) that shot it.
Like I said though, it worked fine (both camera angle files), was editable...I saved the first clip I needed down, went to lunch while Audition downloaded because I needed to remove some background noise, came back and get nothing but crashes.
The only specifics I have for the file are as follows.
3.21gb file
43:48 length
1920x1080
data rate: 10361kbps
total bitrate 10521kbps
29 frames per second
159kbps audio bit rate
stereo
44kHx
no encryption

Premiere Pro CC crashing upon export

Anyone having issues with Premiere Pro CC crashing when you try and export off the timeline? I have a 2010 MBP running OS X. Seems to be an intermittent problem but crashes about 50% of the time. I've got the latest version of Creative Cloud too.

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read) Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Premiere Pro CC crashes when browsing/importing video files.

I've got a trial version of Premiere Pro CC installed today, running on a late 2012 iMac.
No problems during splash screen or project startup, but when I try browsing for a video file in the import box or attempt to drag and drop files from my local disk, a Premiere prompt says a fatal error has occured and shuts down. I haven't experienced this problem on other PCs/Macs.
The files I've tried all run smoothly when opened by VLC or QuickTime. Extensions tried so far: .avi, .mkv, .3ggp.
NVIDIA GeForce GTX 680MX 2048 MB
3,2 GHz Intel Core i5
8 GB 1600 MHz DDR3
OS X 10.8.5 (12F45)
If there are codec issues, trial version limitations or these types of files are not supported I would hope PP would say so instead of crashing abruptly?
Any help appreciated, I'm not an editing guru.

Premiere does not have trial limitations.
If vlc plays the files is no garantee Premiere will.
Premiere does not support mkv.
Premiere only supports dv-avi and 3gp.

Premiere Pro CC crashes when I import CS6 project files

I recently upgraded to CC, but every time I try to import my project file from Premiere Pro CS6 into Premiere Pro CC it crashes, or stops working if you like.
This is very irritating as I wanted to make use of the SpeedGrade workflow in the CC packaged between Premiere Pro CC.
My project file is no longer than 1 minute, however is does contain After Effects CS6 compositions, could this possible cause the crash? I have tried to import without these but it still stops working for some reasons.
Also I have no idea where to find the error log for crashes on Adobe software.

I have experienced similar crashes and timeline playback failure when importing a CS6 project into CC or CC 2014. I had to rebuild two projects by hand before I realized it was a bug in CC converting the CS6 project files to CC project files. I don't think this has been addressed yet, but I have had better luck starting projects from scratch in CC, not cross-converting a CS6 project. Although I'm still experiencing issues with multicam projects in CC 2014.
Curious to hear others chime in on this.

Adobe Premiere Pro CC Crashing Upon Startup

Hello, this is my first post on this forum and I am doing this because I have a reoccurring problem:
Whenever I start up Premiere Pro CC, it does one of two things: 1. Stops responding at the startup screen and I am forced to close it. or 2. It gets to the "New Project" screen, and when I click anything, it stops responding and I am forced to close the program.
- I have a Windows 8 Intel Core i7-3630GM CPU @2.4GHz. 8 GB RAM. x64-based processor.
- I installed Premiere Pro CC (newest version directly from the Creative Cloud application) from the Creative Cloud (which I purchased within the past week).
- I tried reinstalling the program three times, each time trying to save it to a different location, and the problem still persists.
- The error message just says "Abobe Premiere Pro has stopped working" and then just suggests the normal pointless "If Windows finds a solution to the problem...etc"
I would like to recieve help for this problem because I need to use this software very soon in the future.
Thank You!

1st, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on startup
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
2nd, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro CC Crashes upon opening a Project file

Get error: [/sirreel64/releases/2013.02/shared/adobe/MediaCore/MediaLayer/ImporterHost/Make/Mac/../. ./Src/Audio/AudioWaveform.cpp-173]
Then it crashes.
I have tried: Re-Installing, clearing the Cache, changing my region to USA (Computer), turning off various features, changing scratch disk
I'm using a 2012 iMac, Mavericks, up to date.
Have been using CS5, 5.5, & 6 on this system just fine.
My system:
3.1 GHz Intel Core i5
16GB 1333 MHz RAM
AMD Radeon HD 6970M 1024 MB
I'm a professional editor and very tech saavy, save the 'did you turn it off and on again' responses please.
Thread 22 Crashed:: Dispatch queue: com.apple.root.low-priority
0   libsystem_kernel.dylib                  0x00007fff8c456a52 __semwait_signal_nocancel + 10
1   libsystem_c.dylib                       0x00007fff8f9b4a7c nanosleep$NOCANCEL + 189
2   libsystem_c.dylib                       0x00007fff8f9de5fe usleep$NOCANCEL + 54
3   libsystem_c.dylib                       0x00007fff8fa0abc4 abort + 135
4   com.adobe.Frontend.framework            0x000000010006728a FE::ApplicationErrorManager::ThrowError(dvacore::config::ErrorLevel, char const*, unsigned int, int, bool, dvacore::config::ReplacementValue const&, dvacore::config::ReplacementValue const&, dvacore::config::ReplacementValue const&, dvacore::config::ReplacementValue const&) const + 202
5   com.adobe.dvacore.framework             0x00000001002a1962 dvacore::config::ThrowError(dvacore::config::ErrorLevel, char const*, unsigned int, int, bool, dvacore::config::ReplacementValue const&, dvacore::config::ReplacementValue const&, dvacore::config::ReplacementValue const&, dvacore::config::ReplacementValue const&) + 226
6   com.adobe.ImporterHost.framework          0x0000000104df6879 ML::AudioWaveform::SetSingleChannel(int) + 185
7   com.adobe.Backend.framework             0x0000000101c41a3d BE::Media::SyncToMediaInfo(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 7069
8   com.adobe.Backend.framework             0x0000000101c48880 BE::Media::SetMediaInfo(ASL::InterfaceRef<BE::IMediaInfo, BE::IMediaInfo>, dvamediatypes::FrameRate const&, bool) + 4288
9   com.adobe.Backend.framework             0x0000000101c4734a BE::Media::RelinkMediaInfo() + 1466
10 com.adobe.Backend.framework             0x0000000101c468ea non-virtual thunk to BE::Media::CheckMediaInfoRelink(bool) + 58
11 com.adobe.Backend.framework             0x0000000101c4fb86 BE::(anonymous namespace)::HandleOneRelinkRequest() + 326
12 com.adobe.dvacore.framework             0x0000000100326642 dvacore::threads::(anonymous namespace)::SubExecutorImpl::CallFunctionWithExceptionHandler(boost::function<void ()> const&) + 66
13 com.adobe.dvacore.framework             0x00000001003250a8 dvacore::threads::(anonymous namespace)::SubExecutorImpl::OnThreadExecute(boost::shared_ptr<dvacore::threads::(anonymo us namespace)::SubExecutorImpl> const&) + 232
14 com.adobe.dvacore.framework             0x00000001003383d4 dvacore::threads::WrapExecuteTopLevelFunction(void*) + 68
15 libdispatch.dylib                       0x00007fff91cef2ad _dispatch_client_callout + 8
16 libdispatch.dylib                       0x00007fff91cf109e _dispatch_root_queue_drain + 326
17 libdispatch.dylib                       0x00007fff91cf2193 _dispatch_worker_thread2 + 40
18 libsystem_pthread.dylib                 0x00007fff8c43bef8 _pthread_wqthread + 314
19 libsystem_pthread.dylib                 0x00007fff8c43efb9 start_wqthread + 13

BUt that's a different error.
I am getting this one aswell.
[c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc
Please fix it.
I really want my Premiere Pro to work :\

10.9.2 + Premiere Pro CC Crashing upon open!

So I am using a mid-2011 iMac and these errors keep popping up as I try to open Premiere Pro CC. I should not have updated to 10.9.2 at all
all this has done is give me errors, I have uninstalled and reinstalled many times and I just got Photoshop to work. If anyone has any fixes please
help!
Process:         Adobe Premiere Pro CC [4144]
Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier:      com.adobe.AdobePremierePro
Version:         7.2.1 (7.2.1)
Code Type:       X86-64 (Native)
Parent Process: launchd [228]
Responsible:     Adobe Premiere Pro CC [4144]
User ID:         501
Date/Time:       2014-03-16 21:45:26.561 -0500
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: D6748548-1F7B-A473-BD6D-826698978E6B
Sleep/Wake UUID: 68EB9A37-7C3C-468B-B49D-F598CC0979CB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Application Specific Information:
/Library/Frameworks/CUDA.framework/Versions/A/CUDA
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation                0x00007fff91d27c5f CFStringGetLength + 15
1   com.apple.CoreFoundation                0x00007fff91d3ae58 CFStringCompare + 24
2   CUDA                                    0x00000001164d1fff GetNVDADriverModelString + 287
3   CUDA                                    0x00000001164d5823 cuda_driver_initializer + 99
4   dyld                                    0x00007fff6a3dfc2e ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 268
5   dyld                                    0x00007fff6a3dfdba ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
6   dyld                                    0x00007fff6a3dca62 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 308
7   dyld                                    0x00007fff6a3dc9eb ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 189
8   dyld                                    0x00007fff6a3dc8f6 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54
9   dyld                                    0x00007fff6a3d2b0e dyld::runInitializers(ImageLoader*) + 89
10 dyld                                    0x00007fff6a3d97cf dlopen + 538
11 libdyld.dylib                           0x00007fff95a867ee dlopen + 59
12 com.adobe.GPUFoundation.framework          0x000000010912ef18 cuInit + 40
13 com.adobe.GPUFoundation.framework          0x00000001090e26fd GF::Initialize(bool, void*, void*) + 333
14 com.adobe.DisplaySurface.framework          0x0000000110c29126 DS::ExecuteGPUSnifferAsync() + 22
15 com.adobe.Mezzanine.framework           0x0000000105ddbe70 MZ::(anonymous namespace)::FullInitializer::FullInitializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 192
16 com.adobe.Mezzanine.framework           0x0000000105ddb3a4 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 84
17 com.adobe.Frontend.framework            0x00000001000a8557 FE::Initializer::PrivateImpl::PrivateImpl(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 1479
18 com.adobe.Frontend.framework            0x00000001000a7768 FE::Initializer::Initializer(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 40
19 com.adobe.Frontend.framework            0x00000001000c886d FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 237
20 com.adobe.Frontend.framework            0x00000001000cfa65 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
21 com.adobe.AdobePremierePro              0x00000001000018cc main + 524
22 com.adobe.AdobePremierePro              0x00000001000016b4 start + 52
=================================
Crash report trimmed down to essentials by moderator.

Hi JesseHunter,
Thanks for posting on Adobe forums.
Application Specific Information:
/Library/Frameworks/CUDA.framework/Versions/A/CUDA
Please check if you have any NVidia Graphics card installed on the iMac.
if not please Go To following location :
Computer> Main HD > Library > Frameworks
and delete or rename CUDA.framework
Please update if this works out.
Happy Editing,
Sandeep

Premiere Pro CS4 Crashes When Video Window Resizes

I have done a search for this topic and did not find any answers but I apologize if this topic has already been posted.
Whenever I try to resize a video window in Premiere CS4 by dragging a panel with the mouse the program crashes and quits. This is pretty much repeatable 100% of the time. I meet all system requirements and have the latest drivers for my video card. All CS4 apps have been updated..
Any help with this issue would be greatly appreciated.
Andrew

Please provide
these details to help us help you.
Cheers
Eddie
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Premiere Pro CS6 Crash upon opening - Windows 7-64

I just had a rather weird problem occur today. I hope this helps anyone else with the same issue.
I opened PrePro CS6 like I always do and after the initialization screen I get to the window that asks me which project do I want to open, I click the latest project and after the load bar fills up a windows message pops up saying that their was a problem loading PrePro and that windows will search for a solution to the problem and than I have to close PrePro. I tried opening it again and the same problem. I tried opening a different project and it crashed just the same again. I tried restarting my computer, again I got the same results. I restarted my computer again and tried opening all my other Adobe apps and they all worked fine. I opened PrePro again, tried opening my latest project and it crashed again. I opened PrePro one more time but this time I created a new project and didn't change any settings, PrePro opened and worked. So I went to file, open recent projects, and opened the latest project (the one I had been trying to opening all along) and presto, it opened and worked.

Weird.

Premiere pro CS4 crashes at startup

Hi,
My Premiere pro CS4 crashes upon startup every time i run it.
My system:
Vista Business 64bit
Intel Duo Core 2 2.6ghz
4gb ddr2 ram
NVidia GeForce 9600M GT
I have tried running the program as an administrator, removing all plugins, and reinstalling.
I've attached my crash repport, can anyone please help.
- MJ

I tried the QT thing with no joy and I was using the 7.5.5 build.
I've already listed my system, but here it is again: Asus Maximus Extreme, intel q6600, 4gigs DDR3 1600mhz, 8800 gtx oc, 3x750gigs.
Deficient? Hardly since my 2.2 duelcore, 3gigs ddr2 geforce 8600m gt laptop ran it fine.
As to hardware Premiere pro CS4 is the only program my rig has an issue with After Effects CS4 ect works fine as does Premiere pro 2, but thats useless as I use AVCHD files.
I'm not sure what you mean by assets (my rig doesn't have any savings )
Project/Sequence settings I don't have any because I've just installed cs4 on this system.
Operator Error? Click on an icon Premiere pro CS4 loads without the welcome box it just bings when you try to use it. Can't see how it could be me, but I'd love to admit it was if i could get it working.

Premiere Pro CC crashes when importing media.

Premiere Pro CC crashes when importing media. Every time. Driving me crazy.
It crashes as soon as the Windows dialogue box comes up.
Does it in new projects and in a project I created and imported into just fine 2 days ago.
Have rebooted.
Running Windows 8.1 on Samsung Series 5 ultrabook Intel i5 - not too sure what else to say about other settings:
I did have a problem the other day when Windows was crashing when browing a large folder of largish images and video clips but it went away when I put images and videos in separate folders.

Thanks for reply.
Point taken but I've been using it for over a year for simple edits (5 min films) in PPCC just fine. Can't even do what I could do the other night now.
Simple folder with a few jpegs and movies in it. In fact it just crashes before I even got to another folder.

Premiere Pro CC Crashing

Hi, I have been working with some projects in Premiere Pro CC without issue. These projects have been imported via .xml from FCP7. All was going swimmingly until I started importing some graphics that I created in After Effects CC. All of a sudden Premiere Pro is crashing and it does this in all the projects that I'm working with on this particular external hard drive. It doesn't seem to matter when or where. Sometimes it crashes on opening, sometimes it waits till I'm halfway through playback, then crashes. Other times it crashes upon bringing something into the timeline. All of these videos are less than 2 minutes long, have been color corrected in Speedgrade via direct link and audio mixing in Audition.
I have noticed that the playback window sometimes does not show the video, even though the sound is working. Restarting the program will fix this, but it then crashes shortly after.
I have been working with some other projects on a separate drive, which have no After Effects files involved and there has been no issue.
I have uninstalled both After Effects and Premiere and reinstalled. They are both up to date according to my Cloud.
My computer is a two month old iMac 27"
                                                       3.5GHz Intel Core i7
                                                       8 GB 1600Mhz DDR3
                                                       NVidia GeForce GTX 780M 4096MB
                                                       OS X 10.9.1
Any help is appreciated. I'm sorry if this is in the wrong forum. I didn't see any answers elsewhere.
Thank you very much

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

PREMIERE PRO CS4 CRASHES every time I try to export to media....

Import a file in whatever format (MPEG 2, MPEG 4, AVI, etc.), I add effects (or leave the file untouched) and then try to export it to MEDIA...Then Premiere Pro CS4 crashes giving me this error:
Premiere Pro has encountered an error.
[..\..\Scr\Component\ComponentFactory.cpp-119]
After pressing "continue" it brings another message:
Sorry, a serious error has ocurred that requires Adobe Premiere Pro to shut down. We wil attempt to save your current project.
I press OK and the Crash Report dialog box appears....
I installed Premiere Suite 3 weeks ago and I have never used this software before....Premiere has never allowed me to export any file...
My Lap Top has Windows 7 Ultimate - 64 with NVidia GT 130 1 GB video card, 8 GB of RAM, 1 TB of HD and 1920 x 1080 P display...
Any advice? or somebody who has had the same problem?
Thanking you for your time and courtesies in assisting me, please receive my best regards.
AZUARO

Have you just installed the software or applied
updates also?
Updates are needed for premiere as well as Media and other.......
Ciao
Giorgio

Premiere Pro CC Crashes upon video import

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