Premiere Pro CC does not open MOD files correctly

Hi,
I just started using the Adobe Creative Cloud as a trial, in particular the Premiere Pro CC software, since it might be relevant, I am working on a mac (completely updated as of yesterday).
I have a JVC GZ-MG505 camcorder. This device saves the video files on an internal HDD in a file format called MOD. From what I have been able to see when searching on the web, this should be nothing more than a MPEG-2 file.
So, I tried importing some video files into Premiere Pro and to my surprise, I noticed that a whole strip on the right hand side of the image is missing. The original is recorded in a widescreen (16:9) format with 720x576 pixels and Premiere Pro gives me a file with 540x576 pixels. I have tried using the Interpret Footage to change this, but it doesn't let me change the number of pixels. I also tried opening the files in Adobe Media Encoder and I have exactly the same results as in Premiere Pro. However, opening the files in VLC or mPlayer they come out exactly as expected with all the pixels there. Has anyone come accross this problem before or can anyone help me with solving this?
I could try reencoding the files with VLC, but the output file is much smaller than the input file, so I am afraid I am loosing some definition.
So, just to restate my problem, the adobe products open my MOD files without complaining, but for some reason they loose a strip 180 pixels wide on the right hand side of the image.
Cheers

Premiere Pro CC does not open MOD files correctly
That is correct: there is a bug in CC. In CS6 they work correctly.
Please file a bug report.
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
http://forums.adobe.com/message/5658455#5658455
search for mod files and you will find one or two other threads.

Similar Messages

  • Premiere Pro CS4 does not import EX1 files longer than 1 hour

    I had to record a long speech and used a Sony XDCAM HD EX1 camera with a 32 Gb and a 16 Gb SXS cards. The speaker paused after 1h 26 min. I stopped the recording and waited until the green light that allows recording the segment came on. Later I recored smaller segments.
    I copied all the recorded files to the PC hard disk ( Intel Quad Core 2.4 Ghz with 3.25 GB RAM with XP Proofessional SP3).
    I used Sony Clip browser to watch the clips and all of them were perfect. Then I opened premiere Pro CS4 4.21 and I wanted to import this 27 GB file. In the media browser appeared only one mp4 file. All the short ones where imported normally but the big one freezed premiere and the only way to close premiere was with the windows task manager.
    I checked again in the Sony XDCAM clip browser version 2.6 and you can see it perfectly. There was a detail, though: in the lower part of the preview window I saw 6 marks. When I checked the file in the disk, I found that the 27 Gb file was separated in 7 parts. Each of them was 3.51 Gb and the last one 2.5 Gb. That means that the file was cut in pieces that were less than 4Gb supposed max file lenght.
    I tried many ways to import and no result. The I used the "export " of the sony clip browser. There is one choice that is "MXF for XDCAM HD". When I chose this item another panel appeared and showed a 1440 X 180 59.94i 25Mbps choice. I took it and after some time it created the 27 Gb file that I could import it normally with 4 audio tracks. But there is a drawback a "media concept" logo appeared to remeber to "buy" the program.
    Anyhow, the question is: How can I import to Premiere CS4 a MP4 file created by a Sony EX1 HD camera whose lenght is more that 1 hour long ?
    Thanks
    Wolfgang

    I think  is the contrary because the clip browser copies all the foleders needed. I got this opinion from another forum that copies into Final Cut:
    "My workflow is to create a hard drive folder for the project, then use Clip Browser to import the clips from the card. I review the clips, labelling them, adding logging notes, setting the status and putting in essence marks as needed (the number of characters available for the essence mark description is fairly limited). I then open FCP, create and save a new project then call up XDCAM Transfer. I select the project folder and it will pull in all the clips. I then filter for OK status, occasionally create subclips then import. The clips come over to the bin, with their names and with the essence marks converted to markers. Obviously there are backups taken - I've not mentioned them."

  • Adobe Premiere Pro CC does not open project - just hangs, no error message

    I've just finished editing a project in PP CC, saved it, then tried to reopen it and the program shows a blank page, then hangs.  I get no error message.
    The project is based off a PP 5.5 timeline.  It updates fine (and in fact I can open and convert the original timeline with no problem).  However, once I close the new version and try to reopen, this symptom occurs.
    I have updated my Creative Cloud software and it shows the Premiere Pro is up to date.
    My computer is an ASUS laptop running Windows 8.1 Pro
    i5 processor
    8GB RAM
    NVidea Geforce 610M+2GB graphics card
    Need help as I have to have this project output and uploaded by 8am tomorrow.

    This is a follow up to my original post and follow up.  I've now seen this issue several more times and realize it was not an issue with my USB drive.  It is an issue with the Dynamic Linking in Premiere.  I consider this a MAJOR BUG, so please note what I've found if you have an issue with archiving or opening projects done with previous versions of PP.
    The issue I've found is that Premiere seems to lock up trying to find dead media links.  If you've archived a project or moved files from their original position, Premiere CC cannot seem to find them.  The result is not a system hang up, but just a blank screen.  In some cases, after leaving it for a couple hours it found the media and continued.
    I've had a similar issue when trying to link 'dead' media with the actual files.  The system goes off into neverland.
    The work around I've found is to import the older jobs into a new Premiere CC project.  At that point, replace any dead links (do NOT try and find the media as you'll be lost in hangupville) by importing the media again and replacing the clip in the sequence with the new import from the bin.  Once all your media is 'live', remove any unused media from the project and confirm there are no 'dead' links (you can look at the media icon and notice a ? if they are not dynamically linked properly).  Manually clear any remaining unlinked media.  Save the project.
    I have started to use Project Manager to archive all Premiere projects when moving them from one server to another.
    This is a total pain in the @ss, and nothing I've seen before Creative Cloud.  I hope that Adobe gets this resolved or I may consider dropping my subscriptions completely.  That is a huge investment, but this type of issue is too much trouble to manage for a small production company.
    I welcome any other thoughts, fixes, or comments.

  • Premiere Pro CS4 does not handle AVCHD Files well.

    Loaded the master collection of CS4 when it first came out.  I had purchased CS4 for the AVCHD file format.  I had no problems using Premiere Pro until I ugraded to version 4.0.1 in March of this year then all AVCHD file selections dissappeared.  Hence, I could not create new AVCHD projects and the existing projects did not fuction properly.  I have been through a series of uninstalls (and deactivations) and reinstalls.  Reinstalls did not work.   Had to delete by renaming the C:\Program Files\Common Files\Adobe\Installers\7e74552a59eaf9fafd13f90894ac9bd to get the reinstall to work.  I have also used Windows Install Clean Up to remove all Adobe CS4 files that the windows "Add or Rmove Programs" did not remove.  When I did get the reinstall to work, Premiere Pro would work for awhile then became slow to the point the project became unusable.  Tried the all upgrades again and again the selection of AVCHD files dissappeared.  I do not need the AVCHD Intra capability.  The last uninstall I just uninstalled Premiere.  I could not reinstall Premiere until I uninstalled the entire master collection than the reinstall of just Premiere succeeded.  Premiere was totally unusuable.
    Has anyone had similiar issues with Premiere Pro and AVCHD files and were you able to resolve the problem?  I am considering removing all Adobe products, including past versions and trying the reinstall again, or create another profile and install just the Adobe products, or - the last resort - reformating my hard drive and starting over again.   I would like to get Premiere Pro working again properly before reformating.
    Previous versions of Adobe have worked with no problems.
    Computer profile:
    Windows XP sp3
    5 hard disks each with 300 mb free
    Intel Quad Core @2.4GHz each
    4 GB of Ram
    NVIDIA GeForce 8800 GTS

    You might do a "this forum" search at http://forums.adobe.com/community/premiere/premierepro_current to check on the revert to trial problem
    I have CS5 so read there, and don't REMEMBER any such complaints
    You do know that CS5 is 64bit only... so you will need to get Win7 64bit... and have a 64bit motherboard?
    The computer I built is linked to in My CS5/AVCHD 1st Impressions http://forums.adobe.com/thread/652694?tstart=0

  • Premiere Pro CS6 does not recognize USB PnP Sound device connected  to iMac OSX even when activated in Audio MIDI setup. The iMac(i-7 processor,16 GB)   is working with this USB device without any problem

    Premiere Pro CS6 does not recognize the USB PnP Sound device in order to produce a commentary sound track. The USB device has been activated on the iMac OSX by using the Audio-MIDI-setup and is working correctly with the iMac. When opening > presets >audio hardware I can only select between >standard >out  integrated > digital input integrated >microphone integrated. USB PnP is not indicated at this place.
    With the built-in microphone of the iMac I can produce the commentary sound track, but I would prefer a stand alone version for better quality.
    Your help is highly appreciated. Thanks in advance, Annemarie!

    I'm using a Logitech Webcam Pro 9000 (which has a microphone on the side). I have several other devices plugged into separate USB slots: a keyboard, a mouse, my iPhone, and a Roland keyboard midi controller.
    I've considered that maybe the webcam/mic combo is the culprit. If USB doesn't work at a constant speed, that could very well be causing the issue! The sound begins to lag badly sometimes when it's working properly, so that there's a multisecond delay between speaking and hearing my voice repeated back over the mic which is another sign that something is wrong. I've also caught it making a strange electronic sound during its "hang" time once it stops taking sound input correctly.
    Maybe I should try to use line-in and forgo USB altogether then. I think I'd need a preamp and some sort of converter for that since the Mac Mini lacks a powered mic jack. I'm only a newbie musician so I've never set up such a system but it might be a better solution in the long run.
    I'll check to see if it hangs before or after my computer enters suspend mode, that's a good suggestion too. Thank you for your help!

  • Acrobat Pro 9 does not open pdf on web

    I have just done a clean installation of Win Vista Home Premium, and put CS4 on it. I always throw out a lot of links and programmes that come with a re-install, but may have thrown out too much this time: Acrobat Pro 9.1.3 opens pdf's just fine as long as they are on my hard disk. It does not open pdf files on web sites.
    I remember trying to delete the link to Acrobat.com that has nestled itself at the top of "All Programs". Its icon has dissapeared, but otherwise it seems ok. It seems unlikely that that has anything to do with my not being able to open pdf's on the web, but I mention it anyway.
    Anybody any ideas and remedies? Thanks.

    I just realised the same pdf on the web is opened properly by Acrobat Pro when the site is open in IE. It does not work in Firefox 3.5.2, however.
    I pointed in Firefox Tools > Options > Applications the application to open pdf's to Acrobat 9.1 . It does work now, but in a rather weird fashion: Acrobat seems to sort of swirl into my Firefox window. Never mind, the pdf's do open.

  • Dvd burned in premiere pro cc does not fill the screen. Desire a 4:3 aspect ratio

    I am using premiere pro cc. I burned a dvd several times,trying different presets. On each occasion the dvd never fills the screen. It does not lool like letterbox ( 16 x 9 ). There is space all around the picture / video. Need assistance fast,project is already late.Thanks in advance.
    Theo Smith

    I sent the screenshot via an e-mail attachment. I wasn't aware  that
    attachments could not be forwarded this way. I will send it again. First  time
    I've utilized this service.
    In a message dated 3/8/2015 10:15:23 A.M. Eastern Daylight Time, 
    [email protected] writes:
    Dvd  burned in premiere pro cc does not fill the screen. Desire a 4:3
    aspect  ratio
    created by Peru Bob (https://forums.adobe.com/people/Peru+Bob)  in Adobe 
    Media Encoder (AME) - View the full  discussion
    (https://forums.adobe.com/message/7264779#7264779)

  • QT does not open AVI file

    hello,
    I have installed Perian but with Mountain Lion QT does not open AVI file (no audio and no video)
    do you have any suggestion?

    I am using QT pre-installed in Mountain (should be X)
    QT X can only play files using codecs it is programmed to expect to be used in the loaded file container/with the loaded file's stated extension. For example, QT X will not play a "muxed" MPEG-2/AC3 file with an MOV or VOB file extension but will usually play the file if the extension is changed to TS, MPG, or MPEG. On the other hand, the QT 7 Player tends to look at the internal header information and select a codec based on what the file says it needs for the actual playback. Thus, the QT 7 Player may frequently play files that the QT X Player does not play.
    Besides supporting the the AVI file container, your QT system must also be configured to support the actual audio and video codecs contained in the AVI file and not have a "conflict" problem. For instance, Motion JPEG support for QT was dropped with the release of Lion. AVI files containing MJPEG video thay plays correctly under Snow Leopard will no longer play under Lion or Mountain Lion with additional support. In this case, Perian still provides such support. It also still provides support for DIVX, XVID, 3IVX, and similar third-party codecs commonly found in AVI containers. However, Perian support for such files can become conflicted if you have also installed the actual third-party codecs along with Perian and the different codecs fight over which is to be used for playback.  This is why it is important to know the actual codecs used to create files using generic file containers like AVI and MOV and the codec components actually installed on your system, as well as, their potential for creating conflicts.
    As to the actual playback of files, there are basically only three options (as indicated by the URL provided above:
    1) You can conform the file and/or your system codec component configuration to play your files using a QT player app if possible,
    2) You can use an alternative media player app the contains "native" support for the file containera and/or codecs used to create the files, or
    3) You can convert the file to a compression format and file container that that is already natively supported by QT-based applications.
    Since do not seem to know or are unwilling to identify the specific codecs causing a problem here, the only workflows left to you would be to try playing the file in an alternative media player which contains its own built-in codec support (e.g., VLC) or convert the files to something your current QT system configuration can handle (e.g., use a converter with built-in codec support like HandBrake).

  • PS CC does not open psdx-files

    Hallo, PS CC does not open psdx-files, although I installed the Touchapp-Plugin. In PS CS6 there were no problems.

    Did you install the optional plugin in Photoshop CC?
    It won't be automatically copied from CS6.

  • I have cs5 and bought new camera olympus e-m1 photoshop does not open raw files is there a patch for it?

    I have cs5 and bought new camera olympus e-m1 photoshop does not open raw files is there a patch for it?

    Familiarize yourself with these tables
    http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
    Camera Raw-compatible Adobe applications
    The E-M1 was first supported by Camera Raw 8.3 which is only compatible with CS6 and CC. It is not compatible with CS5 or lower and never will be.
    Some options:
    Upgrade to CS6
    Join the Cloud
    Download the free Adobe DNG converter, convert all the Raw E-M1 files to DNGs then edit the DNGs in CS5
    Camera raw, DNG | Adobe Photoshop CC

  • Apercu does not open pdf files

    apercu does not open pdf files and crashes

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

  • Illustrator 6 does not open ai-files

    Hello,
    coming back to work monday morning Illustrator suddenly does not open ai-files (I worked with friday), which is a problem for me to say the least.
    All software is updated, I think I made an update friday actually.
    I get a dialogue box simply saying "An unknown error ocurred"
    Help?
    I use an iMac with OSX 10.8.3 and files are stored on a server, don't know the type. (Would not open files from desktop either.)
    Eivind

    Ookaaay, after a couple of restarts it works again.
    Weird.
    E.

  • Premiere Pro CC will not open any prproj files.

    I'm working on a feature length.  We have a premiere in 2 weeks!  My PC computer shut down yesterday afternoon so I did not restart.  (It sometimes does this)  When I switched it on this morning, I tried to start Premiere Pro but it moved at a crawl and then went into a Not responding mode.  I tried several other times to no avail.  I did an update...no help.  I uninstalled Premiere Pro and reinstalled...still will not open a file.  I need to finish this edit!!!  Any help is appreciated.

    I agree, Jim. Ronn, check out this blog post I wrote on the topic: http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/
    Thanks,
    Kevin

  • Premiere Elements 3 does not open projects (existing or new)

    Last few days I tried a number of solutions suggested on your website including reinstalling Adobe but I still can not access my pro
    jects. Adobe does not even open for New Projects. It tells me that a serious error has occured and that it will shut down and try to
    save my project. It no longer asks me to save the project under a new name, it just shuts itself down. I have several versions of t
    he same project saved at various stages. The project has video clips, a couple of photos, music, narration, titles and transitions a
    nd goes for 1h10m. Another project of just photos with titles, music and transitions is only a few minutes in length but still does
    not open.

    Hi Steve
    Good to hear from you. I have been using Premiere Elements for about 10 years and have been using version 3.0 for the past two years. This problem is new and very persistent. I have a project that is 98% complete (1h10m long movie) and Elements was working fine. Then one day when I opened Elements I got an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project." Since then every time I open Elements I get that message but it no longer offers to save it under a new name, just shuts down the program once I click OK. The screen where it lets me choose which project to open appears without any problems, but then when I open the project the error message appears about 10 seconds after the project has finished opening. I have tried opening different projects, and even tried starting a brand new project, but the message appears every time. I tried deleting the prefs file in Application Data as suggested in some forums but that didn't help. I have re-installed Elements several time but the problem still occurs.
    My operating system is Windows XP with Service Pack 3. I have 4GB of RAM and two 300GB hard drives, both less than one quarter full. Quicktime and the Realtek drivers are up to date. I recently installed XP Service Pack 3 and some updates for Microsoft Office 2003, but Elements worked fine for several days after this before the problem began occurring. I have also recently had a problem with my computer refusing to shut down however it's shutting down normally now, not sure if that's anything to do with the Elements problem. Virus and spyware scans using Norton and Ad-Aware are all clear.
    Hope you are able to help. Thanks, Iwona.

  • Double clicking Illustrator (.ai) file does not open a file with opened app.

    Hello,
    I have an Illustrator CS5 (15.0.2) running on Windows 7 Pro. Here are the symptoms: when double clicking the Illustrator file once the application is already open, the file will not open. You will see an hourglass for a few seconds, but no file contents are displayed. However, if I were to close Illustrator application and then double click on the file, Illustrator will open the file correctly. Additionally, if I go to File -- Open and manually select the file, it also opens the file correctly. Only double clicking the file once the Illustrator application is already open does not work.
    Has anyone seen this issue and knows how-to fix it?

    Right click on a .ai file and choose properties, check to see what application is set to open .ai files. Try running in 32 bit mode.

Maybe you are looking for

  • Pink Screen with 17" ADC and DVI converter

    This issue could be with the Apple ADC to DVI convertor box or cable, but I can't confirm if it is that or my monitor. I am using a 17" clear ACD with a mac mini, and I started to get intermittant bright pink screens, which has progressed into pink a

  • IPhoto '08 - can't drag images

    Unable to drag folders of images from desktop or CD into an iPhoto album. Unable to drag images from iPhoto to Desktop.

  • Mouse pointer turns into hand (10.8)

    Dear Mac community, On my MacPro, the cursor often turns into the hand icon, andclicks on web site buttons and links do not work. For example, I can't click on "add to cart" when on Amazon. Does anyone know of a fix? Oddly enough, the cursor resumes

  • SNP with handling resource in order to forward PurchReq

    I´m using SNP, with standard situation, just a safety stock form Raw material and once Stock Level falls down of SS, system place a PurchReq, I have a problem due to during 3 weeks per year, plant is not able to receive, purchreq, so I need to place

  • Aperture lost images

    Hi, I have 6500 managed image files in Aperture. The vault contains 89GB and is stored on a mirrored Raid. After exporting all the versions from Aperture to two new portable hard drives I've been warned on both occasions that a number of different fi