Premiere Pro CC fails to import a psd file

I can find it. PP recognizes it as a psd/photoshop file. When I choose to import it it throws either a "...generic error..." or tells me it "we were unable to open the file on disk".
All the software is up to date. I've rebooted and tried it again. I've saved the file under various names in photoshop and made it as simple as possible.
No joy.

The specific generic error is "The importer reported a generic error".

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Why is Premiere Pro CS6 not recognizing my Photohop .PSD files?

"Photoshop" is not even listed as a supported file in the File Type section.
If I select to view all files and then import a PSD file, I recieve the following: Error Message "File format not supported."
This is completely bizarre.

If you look in Windows Explorer (if you are on a PC - I don't know where to look on a Mac), when you select a Photoshop file does it have the right Icon, or does it point to a different application?

Premiere Pro CC won't import ANY audio file, be it an mp3 or part of an mp4 video (or other formats)

Any audio or video file I drop in to premiere will almost immediately pop up with the window
Audio Conforming Error
Error compiling movie.
Unknown error.
When I check the error/event log (little red X in the bottom corner) that window says:
"11/21/14 09:47:28 A disk error occurred while attempting to access the following files:
\\ipsse01\home$\myusername\AppData\Roaming\Adobe\Common\Media Cache Files\filename.mp3 44100.cfa"
(The actual file is on my desktop)
This happens with everything, even the stock audio files Windows comes with in the "Sample Music" folder, I tried those too to no avail.
I'm at a complete loss. I'm new to premiere pro but these are generic file formats so I don't think the issue is with the file. I haven't tried to reinstall because I'd have to go to our one network administrator/IT person (who also is the accountant for the company) so she can enter the admin user name/password in the pop up box, and she's often so busy. I'm trying to avoid bugging her if I don't need to (which unfortunately I tend to still have to do a lot)
For reference I'm running Win7 Professional 64-bit, 8GB RAM, and an i7-4610M CPU @ 3.00 GHz.

Hi Neila,
Neila@IPSUMM wrote:
Thanks for responding, but I work for a very small company and since I'm the only one who needs CC, I have the personal version installed.
Also this appears to be a blanket issue with all audio and video file formats, thus not likely a codec issue since the files I've tried so far should be covered by premiere's compatibility, the even play in windows media player with no issue.
Video itself plays fine, but any audio attached to a video, or just plain audio files will not import no matter what I try.
Sorry my info didn't help.
Two things to try.
Create a brand new project and test if you can import the problematic files.
If that does not work, change the name of the folder that contains your media files. Then try to import.
Let us know what happens.
Thanks,
Kevin

Premiere Pro CC won't import XDCAM EX files from the Sony PMW200 or PMW150

I work for a company that recently upgraded to Premiere Pro CC from premiere Pro 6 after purchasing a Sony FS-7. This has worked great for viewing the files out of the FS-7, however I can no longer import the XDCAM EX files from our PMW200 camera that we had previously. CC just tells me they are unsupported or damaged.
These files open fine on CS6 on the same computer, but not CC.
Unfortunately we are in a transitional phase and we have projects that span across both the FS-7 and PMW200 and need to be able to edit with both the footage. Am I missing a driver or plug in for CC to help the software acknowledge this software?
Thanks

Hi Stephen,
Try singing out of Creative Cloud, restarting Premiere Pro, then sign back in: http://bit.ly/CC-sign-out
Thanks,
Kevin

PSQ Import in Premiere Pro CC fails

Hello,
I noticed that PSQ (Adobe Premiere 6 Storyboard) file import in Premiere Pro CC fails with a General Importer Error, although it's officially supported as stated in the manual (http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html). Import in CS6 works without problems. I already submitted a bug report.
Since I'm using this feature quite a lot - it'd be great to have this working again asap.
Can you please help and fix this?
Thanks a lot!

Hi Jack,
Please check the below Forum thread and roll back to the Initial version 7.0 of Premiere Pro CC. You can choose to update Premiere Pro CC to the desired version from the below links.
http://forums.adobe.com/message/5827476
Updates:
For MAC:
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Macintosh
For Windows:
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows
Regards,
Vinay

Why does Premiere Pro CS3 no longer import .psd files?

Over in the German forum, BjoernG has already asked this question as of this past June. He's gotten no answer, so let's try it here. Like Bjoern I use PPro CS3. Mine is on WinXP with all updates. I import PSD files as keying masks. I've never had a problem until this evening (27 Aug 2014). I tried to import a mask I've used many times before. And it has always worked before. Tonight PPro refused to recognize .psd as a supported file type, so it didn't show in the import folder file list. When I told PPro to show "all files *.*", it showed the file. When I selected it, PPro even showed the "import file" window, then displayed the "File Import Failure" window with Error Message: File format not supported. See the picture.
This is a file I've imported into many previous projects with no problem whatever. In fact, I started with a project file from last year which showed the mask file in the project assets but offline! Even though the file had not been moved.
If PPro CS3 is as obsolete as Adobe claims it is, then who's been messing with it? And how can we get it "unmessed"?

I couldn't imagine what any of those steps would do for my problem – but I didn't have a better idea so I tried them:
> If Premiere is acting weird, restart computer.
It's a laptop, so it was off all night. I turned it on this morning.
> Hold down shift+alt while opening Premiere.
If I hold down shift-alt before clicking the desktop icon, all it does is select all icons from top left to the Premiere icon. It does not start Premiere.
If I press and hold shift-alt immediately after clicking the icon, Premiere displays every tiny module it loads rather than summarizing. I held shift-alt until Premiere was fully up and idle.
> Then empty all media cache.
I did that. As I write, Premiere is busy reconstituting all of that.
Then finally, the acid test: Try to import a .psd file. Bzz-z-zt! Still claims it's an unknown file type.
> jpegs do not have transparency. You can save as png instead.
I'm using it as a track matte key, so white is equivalent to transparent. I do have to select "matte luma" instead of "matte alpha" in the effect. I'll save your advice in case I ever do need transparency.
Follow-up: I checked my other licensed copy. It accepts .psds just fine. I checked Help About for both; they're identical: 3.2.0 (374). So the problem must be in an internal setting, an external influence, or a defective module. And remember, it's not just me, Björn in Germany reported the identical problem in June.

Premiere Pro CC will not import .mov files

Having issues with Premiere Pro CC, I cannot import .MOV files created with my Canon 6D.
If I try to import the files, I get a very generic "File format not supported" error msg.
This is a new install of Premiere CC on a new computer. I was able to import them using Premiere Pro CC on the old computer.
Quicktime will play these files fine on my new computer.
Premiere Pro CS6 will import these files on the new computer.
Premiere Pro CC would open them fine on my old computer.
I'm not even sure where to start. Any help would be appreciated.
Here are my system details:
OSX 10.9.3
new Mac Pro
3Ghz 8-Core Xeon E5
64 GB RAM
Files are on external G-Tech Thunderbolt drive.

That was I was thinking at first, but if Premiere CS6 (installed on the same computer) imports and plays them, they must be on the system, no?
I really do not want to transcode. I have an existing project that uses the videos and the project on the new system will not import them or re-link to the videos. Really trying to get away from having to re-create the project and re-edit.
Thanks!

Premiere Pro CC crashes when importing media.

Premiere Pro CC crashes when importing media. Every time. Driving me crazy.
It crashes as soon as the Windows dialogue box comes up.
Does it in new projects and in a project I created and imported into just fine 2 days ago.
Have rebooted.
Running Windows 8.1 on Samsung Series 5 ultrabook Intel i5 - not too sure what else to say about other settings:
I did have a problem the other day when Windows was crashing when browing a large folder of largish images and video clips but it went away when I put images and videos in separate folders.

Thanks for reply.
Point taken but I've been using it for over a year for simple edits (5 min films) in PPCC just fine. Can't even do what I could do the other night now.
Simple folder with a few jpegs and movies in it. In fact it just crashes before I even got to another folder.

Premiere Pro update failed - error code U43M1D206

Hi,
Premiere Pro update failed - error code U43M1D206
Windows 7 64 bits
All other apps were updated.
I tried all theses steps :
Solution 1: Restart your computer and try again.
Solution 2: Download the update from Adobe.com.
Solution 3: Uninstall and reinstall the Adobe Creative software you are facing difficulties applying the update too.
Avast Antivirus :
Infection MSIL:GenMalicious-ML [Trj]
Please look at the picture below :
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Gilles

Hi Gilles V,
Please try: Error downloading Creative Cloud applications
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Porblems importing Canon C300 footage into Premiere Pro CC 2014: only import 30 seconds

Hi! I'm having problems importing Canon C300 footage into Adobe Premiere Pro 2014. I'm taking the files directly from the media browser to I can only import the first 30 seconds of each clip.
Why can be that? Do I need a specific plugin?
Thaks for your help
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editor

Since you did not perform the copy process yourself, my thinking is that maybe something went wrong when it was done. Far too many people don't understand or follow the process that works.
My recommendation would be to get your hands on the cards and do it again, making sure to use only Explorer or Finder for the task.

Can't import any .psd files into after effects.

Hello all.
I was using CS5 master collection without issue, for a year.
Decided to upgrade to the CS6 master collection and that’s when the problems began.
For example, I can’t import any .psd files into AE.
All files are saved in RGB mode.
The previous files were made on CS5.
I made a new .psd file in CS6 with just a couple of layers on it, couldn’t import that either.
I’ve tried Ctrl-alt-shift to delete preferences, that had limited success. I can import a file and do a little bit of work on it but as soon as I close the file down and opened it up again, it does not recognise the .psd file.
The errors I’m getting in AE are many
For example:
After Effects warning: Reading past end of file
After Effects error: Could not open intro.psd because it is not a valid Photoshop document
After Effects error: Crash in progress. Last logged message:<8104><dynamiclink><5>C:\ProgramFiles\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro exe
After Effects error: Not enough memory to initialise PSL
I have un-installed and re-installed many times.
I’m using Windows 8, with 32ram. Hard drives C: 100mg, D: 2 Tb
I’ve tried installing on both drives, still the same thing happens.
Does anyone out there in Adobe Land have any ideas?
Totally confused
Cheers,
Gary.

Hi Arie,
Thanks for your response.
It actually happens with every .psd file regardless of size or specs.
All the other programs in the CS6 master collection work fine, except for AE and PS.
I tried the small file. Created a small file, 100 px by 100px 72dpi, just with a gradient background. Same thing, not enough memory to initialise PSL.
I got the adobe cleaner, and re-installed on my system (again) .... same thing.
As long as I open AE with doing ctrl-alt-shift every single time or export layers from PS individually I seem to be OK.
The problem is far from solved, so I guess i just have to put up with workarounds.
Thanks for taking the time to respond

Word 2003 will not import a .PSD file

Using PSE5
To my surprise, Office/Word 2003 will not import a .PSD file created by PSE5. I am talking about a simple, Insert, Picture, From File... into an existing document.
Is there a way to make .PSD files compatible with Word? If not, what is the best file format to save in from PSE5 to use with Office?
Additionally, does anyone have a URL that explains the pros/cons of the various file formats (like where they are best used, etc.)?
Thanks!
Bob

I would be surprised if MS Word could handle proprietary formats like PSD. As Ken says, convert to JPEG's. That works fine. I have written many travelogues in Word with JPEG images.

When using external editor, iPhoto does not re-import the .psd file

Hi,
I've just started using Photoshop Elements 6 as a more advanced editor in iPhoto. When I do the 'External Edits' wihtout adding layers etc. and re-save as a JPEG then the photo will re-appear in iPhoto as the edited file.
However if I do the external edit and add layers then save as a .PSD, then the file does not update.. I have to save the .PSD file in a desktop folder then import the file after.
Is there anyway to force iPhoto to pick up the .PSD automatically after an update if I save it to the iPhoto library?
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Glyn

Glyn:
The folllowing might be of some help:
Using Photoshop (or Photoshop Elements) as Your Editor of Choice in iPhoto.
1 - select Photoshop as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
2 - double click on the thumbnail in iPhoto to open it in Photoshop. When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done.
3 - however, if you get the navigation window that indicates that PS wants to save it as a PS formatted file. You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
NOTE: With Photoshop Elements 6 the Saving File preferences should be configured: "On First Save: Save Over Current File". Also I suggest the Maximize PSD File Compatabilty be set to Always.
If you want to use both iPhoto's editing mode and PS without having to go back and forth to the Preference pane, once you've selected PS as your editor of choice, reset the Preferences back to "Open in main window". That will let you either edit in iPhoto (double click on the thumbnail) or in PS (Control-click on the thumbnail and seledt "Edit in external editor" in the Contextual menu). This way you get the best of both worlds
2 - double click on the thumbnail in iPhoto to open it in Photoshop. When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done.
3 - however, if you get the navigation window that indicates that PS wants to save it as a PS formatted file. You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
If you import a psd file initially then you can edit it via the external editor, with or without layers, and do a normal save and iPhoto will recognize the changes.

Adobe Premiere Pro CS6 classroom in a book lesson files "file format not supported" error message

Hey y'all. I have the creative Suite cloud membership and am learning Adobe Premiere Pro CS6 and have the latest update. I have an iMac, version 10.8.2 and have been going through the lessons 1-8 so far from the 'Adobe Premiere Pro CS6 Classroom in a book' with no problems. So far so good. Then, when I opened Lesson 9 project today, I realized that certain media was off line (see pic below-videos and maps) even though I had been able to open the project. I tried to see if it was a link issue but was unable to select the 'Link Media' option and the system did not give me the option to link media when opening a new project. The strange thing is that I am now able to open some lessons with everything working fine but when I try to open other lessons such as lesson 9 or 10 or 11 I notice media files offline after getting the "file format not supported" pop-up error message when attempting to open a project. It's random as some lessons I had opened previously now give this error message of file format not supported when they didn't in the past whilst others work. I have deleted all the lesson files from my hard drive and reinstalled them from the cd onto my hardrive but the issue persists. Any idea as to why all of a sudden Adobe Premiere Pro CS6 is giving the error message "File format not supported"??? when opening the lessons. I have not changed any preferences. I've included some screenshots though I don't know how much help they will be... Is anyone else running into this issue??? Can anyone help???
NEVERMIND. I FOUND OUT ON MY OWN WHAT THE ISSUE WAS AND IS NOW FIXED. YAY!

Why were you trying to link a file in the project to the project file itself? Shouldn't it be a video file or something? Like .mov .wav .avi .mp4 and not .prproj

Importing a .psd file - getting weird effects with drop shadows!! HELP!

Hi all,
I'm trying to import a psd file as my site and then animate each page.
I have each page set up as a different layer and am importing each page as a movie clip so i can animate each one separately.
The problem is that i have some images on each page that have drop shadows ( i have flattened these in photoshop so there is no longer the blending options layers attached). When flash imports all the layers it obviously has all of them visible at the same time initially.
When i then go through and separate each page to show at different points in the timeline, the images with drop shadows are now showing the image that was underneath it on import, instead of the drop shadow. Difficult to explain, but if you imagine a page with a square in the middle. That square has a drop shadow along two edges which is a slight shading. On a different page (on the layer underneath) there is just a big image of the sea (could be anything). When i import them, the page with the square is sitting directly on top of the page with the image of the sea. I separate these in the timeline so they show at different points, but when it's just the page with the square showing (the page with the sea isn't showing at this point), instead of the nice shading for the drop shadow, in it's place is the thin part of the image of the sea that was initially under the shading for the drop shadow....
Can anyone suggest what is happening and why, and how to quickly fix it in Flash. It took me AGES to import the whole site and all the pages, but now all the movieclips are completely useless because all the drop shadows are messed up with the images that were importing underneath them???!
I'm in a real rush here too, so any help would be greatly appreciated!
Thanks.

How was the original art created? Was the original RGB or CMYK? What is the resolution of the Photoshop file? Flash only works well with RGB and 72 pixel per inch resolution. If your original art is not set this way, then Flash will attempt to convert it as it imports it. Flash uses the sRGB color space. You'll get the best color translation if your Photoshop file is using this color preference.

Premiere Pro CC fails to import a psd file

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