Premiere Pro CC freezes on a frame during playback, but audio keeps playing?

Hi,
First time poster, long time visitor to the boards. Running a new Mac "Pony Keg" (I think calling it a "trash can" invites bad performance ) with OSX 10.9.5. Here's a recurring issue: I am playing back a sequence and then it will freeze on a frame (different everytime) and the audio keeps playing. I can stop the playback and it will continue to play, but the frame is locked in. Next, I'll quit out of the app, and try to reopen, but nothing happens because Premiere never actually quit. I'll pull up Force Quit window and it reads as "not responding." I'll Force Quit, relaunch the project and things will work again for a while, and then I need to do a whole reboot. Any thoughts on what might be causing this freeze frame issue or why Premiere won't actually quit? I've seen these posts in some various threads, but not these two issues in the same thread. Thanks in advance for any help and insights offered!
Best,
Tracy

Hi Tracy,
I would suggest these things:
Do this first: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
If that doesn't help, Change the Video Renderer to Mercury Playback Engine software only under File > Project settings > General. Delete previews after clicking on OK.
If nothing helps, try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces, keyboard shortcuts and media cache.
Thanks,
Rameez

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Premiere Pro CC crashes when trimming (often during playback)

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C02L255BFFT1
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Hi minutephysics,
Thanks for your posts. It is always better to have latest version of cuda drivers even, if you are not using the gpu acceleration. So, please update the drivers and then check the performance. Please update the drivers from the link.
http://www.nvidia.com/object/cuda-mac-driver.html
Regards,
Vinay

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Hi there,
thanks for the reply!
GRAPHICS = NVIDIA GeForce GT 750M 2048 MB
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Where is the source material located?

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>OR should I download some additional content from the web-site to install the MPEG codes and there by enabling support to Premiere Pro?
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Constant Premiere Pro CC freezing

Hey,
Really annoying issue that has been happening ever since I installed CC. Everytime I do anything substantial while editing like slicing a clip, moving a clip, maximizing the program, clicking export or bringing new clips in, Premiere Pro will freeze up for around 30 seconds and then go back to normal until the next freeze. Saving the project also takes flipping ages... like 5 minutes.
Any ideas what this could be? Editing GoPro HD Hero 3 (converted with GoPro Cineform Studio) and 5D Mk3 (occasionally shot RAW and exported out of AE for use in PP) footage off the 2TB internal HDD. All software is installed on the SSD.
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There have been a LOT of reports like this recently. Something seems to have changed for a lot of folks in the past month or so. A Windows or Mac update, a driver update, something.
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Dropped Frames During Playback

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FCP works best when the media you're importing or capturing matches the Sequence settings. Check your Sequence settings in FCP and see if they exactly match the settings of the clips you're trying to use. If they don't match, it may be best to convert them to match PRIOR to importing them, or use Sequence settings that match the clips.
FWIW, when you get dropped frames during playback, it's an indication that the effort to read and display the clips is exceeding the ability of your system. This can be due to a number of things or a combination of things. Some of the conditions that can contribute to the problem are (in no particular order):
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• using media made with a codec that isn't fully supported in FCP
• using corrupted media files
• RT settings not right for your system
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Dropped frames during playback & must render everything & tried everything

This is an updated question. My last posting for some reason did not include everything, such as my System Settings, A/V Settings, and View Settings. There also was no Preview option. Hope it works this time.
I am editing a multiple camera project with a lot of color correction (to get the cameras to match up), and photo montages with motion and image compositing.
I am getting way too many dropped frames during playback, and I have to render every little thing, even simple dissolves. It's taking forever to work like this, and is extremely counter productive. I have tried all the obvious things, but nothing seems to be working. Please help.
I have a 17 inch Mac Book Pro, using OX 10.4.8, processor 2.16 ghz, Intel Core Duo, memory 2 gigs, 667 mhz, DDR2 SDRAM.
Using FCP 5.1.4, and Quicktime 7.1.3
My external hard drive is a 300 gig Maxtor One Touch II, firewire 800, 7200 rpm, which is divided up into 3 partitions of 100 gigs each:
First Partition - 12.79 gigs left (did not use for this project. Mac OS Extended (Journaled)
Second Partition - 44.53 gigs left. Currently using now. MAC OS Extended.
Third Partition - 47.75 gigs left. (Used earlier - had another project on it and ran out of space so I switched to the second partition. The other project is now deleted which left me 47.75 gigs.) Mac OS Extended (Journaled).
Here are my current settings that may be applicable:
- Tried variations of playback control: safe and unlimited
- Tried variations of playback video quality: dynamic, high, medium and low.
- Tried variations of playback frame rate: dynamic, full, 1/2, and 1/4
- Record to tape is at full quality.
- Play Base Layer only: Tried on and off
- Monitor Color LCD 1280 x 800 millions, NTSC/PAL 640 x 480 60 hertz NTSC. There is only one ntsc setting which is 60 hertz, so I am unable to increase it.
- User Prefs - Real time audio mixing is at 2.
- System Settings
Memory Usage
Application 100% (1820 MB)
Still Cache 10% (167 MB)
Thumbnail Cache
Disk 8192 k
Ram 512 k
- A/V Settings
Sequence Presets
Frame size - 720 x 480 pixels
Edit timebase - 29.97 fps
Field Dominance - lower even
Pixel Aspect Ratio - NTSC-CCIR 601/DV
Anamorphic - Off
Video Processing - YUV allowed (8 bit)
White Point - White
Compressor - dv/dvcpro-ntsc
Millions of Colors (24 bit)
No Date Rate Limit
No Keyframes Set
Quality - 100
Audio Settings
16-bit 48.000 kHz stereo
View
Video Playback - Digital Cinema Desktop - Full Screen
Sequence
Render All - Everything is checked.
I haven't increase my memory aloted to fcp yet, cause I'm not sure how do it with this version. The article that I found was for the older version. Would that help? If so, could someone tell me exactly how to do it?
Well, that's it. Hope one of you experts out there will be able to help me out.
Thanks
Anneita

Even if you use Dynamic as your playback setting, depending on the complexity of the edit or composite, you may still get dropped frames. Keep in mind that the weak link in this chain is the FW800 connection. You also mentioned that you using quite a bit of color correction as well as motion effects. Depending on the color correction, the more that you add to your sequence as far as effects are concerned, the more processing is required. The dropped frames that you are experiencing is most likely the computer trying to maintain realtime playback at the expense of the quality of the picture. In order to really judge the final result, you'll need to render.
The official definition of Dynamic Playback:
This option allows Final Cut Pro to automatically change between high,
medium, and low quality as necessary to maintain real-time playback. In this case,
the quality of the video resolution can change frame by frame.

Dropped frames during playback due to "slow disk"

I work off an external Rocstor 160gb firewire drive; suddenly as I started to edit a project I get constant dropped frames during playback. It says it's due to "slow disks" and I wondered if my hard drive was dying. But I opened other projects on the drive and they play just fine. Why just this one? It's shot on the same format, captured the same -- nothing's different from my older projects. Maybe the captured media files got corrupted? I've never seen this. I've tried using the Rocstor on three different machines (first a 17" PB, then two different G5 towers) and it happens on all of them. I have FC5 on the PB, but FC6 on the G5s -- doesn't matter. I'm stumped here.

How full's the drive? The fuller it gets, the slower it becomes. If it wasn't a superfast FW drive to begin with (especially a 400 device) You're gonna have problems as it gets fuller... starts slowing down big time around 70% capacity. It's always something... if the drive's not in a fast enclosure, and is also a fastish drive has a least 8mb disk cache, it will behave like this with DV footage.
One thing I've seen and learned from reading a few posts on this is that the better/faster stuff suited for FCP use is worth the investment. G-Raid, Grainite Digital, OWC all sell really nice FW800 setups... they are up to twice as fast as older/slower FW 400 drives. and NEVER buy any more than you need now for storage. It's half the price and twice the speed next time you need more it seems.
eSATA should be considered by any pro. laptop or not.
Jerry

Ran Software Updates and Now Drop Frames during Playback

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Thanks in advance for your comments and suggestions.
Jim Bob

ZRose:
First, you should have an up-to-date tested reliable backup. The best way to do it is to get an external Firewire HDD, clone you entire computer to is using SuperDuper, then keep it up-do-date.
Next, get in the habit of doing regular maintenance procedures. Here are some links to help.
Macintosh OS X Routine Maintenance
Mac OS X 10.3/10.4: System maintenance
Maintaining OS X
For the probably immediately at hand
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel, and report if it says anything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need to use a utility like Tech Tool Pro or Disk Warrior
BGreg's suggestion to install the Combo update is a valid fix. Remember to Repair Disk Permissions before and after installation.
Please post back with further questions or comments.
Good luck.
cornelius

Dropped Frames During Capture but no Warning

Hello!
Set up: iMac 20" (early 2006) with 512RAM, Acomdata 250GB External FW HD, Canon GL1 as FW Deck.
When I capture video the process always seems to work, no error messages and yes the dropped frame error boxes are checked in User Preferences, and I always receive the "successful" message when the capture is done. But when I play the video there are numerous dropped frames.
The source tape is fine.
Both external devices are plugged into the iMac's FW ports, not daisy chained. The HD is brand new with no data on it and formatted as Mac OS Extended
I guess what bothers me most is the system does the captures regardless of dropped frames or not - and without any warnings.
What can I do to fix this?
Thanks!

As a normal workflow you may have to capture to the
internal hard-disk.
Generally, as a rule, a drive other than your system drive, if connected and formatted correctly, should be more reliable for capture and output than the system drive, but when the job needs to gets done - whatever workaround works, eh?
I'm with andy though that the thing that scares me the most is that FCP alsmost never seems to abort on dropped frames on either capture or output. I have seen my output freeze for 10 frames at a time, audio disappearing, huge multi-frame digital glitches in DV capture with the scrambled rainbow video and loud screeching audio hit. An output of a 1-hour doc - Uncompressed to DBC via our AJA Io from the RAID - opened up a 6-frame black hole in the output - playback just topped for 6 frames. The only way I knew to even look for it was because I checked a match frame at the end of the tape and my video was out of place by 6 frames. If that's not a "dropped frame" I don't know what is. I've seen this on 3 different workstations, from 4 different decks, using several combinations of input/output hardware, and in all cases, FCP just glitches away without ever aborting or alerting about dropped frames. I'm so paranoid now about my masters (some of our output is for broadcast) I keep reviewing them over and over.

Premiere Pro CC Crashing when Scrolling Through Sequence in Timeline - Audio Waveform Goes Blank First

The description is in the title: Premiere Pro CC Crashing when Scrolling Through Sequence in Timeline - Audio Waveform Goes Blank First.
Just started today, won't stop crashing now after a minute or two, and always does it when I scroll through the timeline of a sequence. The audio waveform goes blank first.
What is going on?
Date/Time:
2014-10-22 12:16:16.078 -0400
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: E1BCDCD7-6284-3012-9151-FF85491060DA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000011d74b000
VM Regions Near 0x11d74b000:
VM_ALLOCATE
000000011d748000-000000011d74b000 [   12K] rw-/rwx SM=PRV
--> STACK GUARD
000000011d74b000-000000011d74c000 [
4K] ---/rwx SM=NUL stack guard for thread 4
Stack
000000011d74c000-000000011d7ce000 [ 520K] rw-/rwx SM=COW thread 4
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

same problem of mine, as posted here:
Crash when scrolling the timeline
please find attached the crash report log, as requested.
Process:         Adobe Premiere Pro CC 2014 [3770]
Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier:      com.adobe.AdobePremierePro
Version:         8.2.0 (8.2.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [225]
Responsible:     Adobe Premiere Pro CC 2014 [3770]
User ID:         501
Date/Time:       2014-12-22 16:33:25.725 +0100
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: DC744912-A135-A02B-C2D3-75C4CA421CDD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011a46a000
VM Regions Near 0x11a46a000:
    VM_ALLOCATE            000000011a461000-000000011a46a000 [   36K] rw-/rwx SM=PRV
-->
    VM_ALLOCATE            000000011a46d000-000000011a46e000 [    4K] rw-/rwx SM=PRV
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011a46a000
VM Regions Near 0x11a46a000:
VM_ALLOCATE 000000011a461000-000000011a46a000 [   36K] rw-/rwx SM=PRV
-->
VM_ALLOCATE 000000011a46d000-000000011a46e000 [    4K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.HandlerTimeline.framework 0x000000010c2b31f4 HandlerTimeline::TimelineMediaIconManager::DrawAudioWaveform(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamColor<RGBColor>, unsigned int, unsigned int, ASL::InterfaceRef<ASL::ASLUnknown, ASL::ASLUnknown>, bool, std::vector<bool, std::allocator<bool> > const&) + 1620
1   com.adobe.HandlerTimeline.framework 0x000000010c1dc4f5 HandlerTimeline::AudioTrackContentView::DrawWaveform(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem>, unsigned int, ASL::InterfaceRef<ASL::ASLUnknown, ASL::ASLUnknown>) + 2661
2   com.adobe.HandlerTimeline.framework 0x000000010c1dafb3 HandlerTimeline::AudioTrackContentView::DrawTrackItemWaveform(ASL::InterfaceRef<BE::ITrac kItem, BE::ITrackItem>, dvamediatypes::TickTime const&, int, ASL::InterfaceRef<ASL::ASLUnknown, ASL::ASLUnknown>) + 2131
3   com.adobe.HandlerTimeline.framework 0x000000010c2b447d HandlerTimeline::TimelineMediaIconManager::HandleWaveformNotification(int) + 429
4   com.adobe.HandlerTimeline.framework 0x000000010c2b53b0 HandlerTimeline::AsyncRequestNotifier::ListenToMessage(ASL::Message const&) + 176
5   com.adobe.ASLMessaging.framework 0x0000000100e1fb97 ASL::Broadcaster::BroadcastMessageInner(ASL::Broadcaster::ListenerRecord const&, ASL::Message const&) + 39
6   com.adobe.Frontend.framework   0x000000010006b039 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
7   com.adobe.ASLMessaging.framework 0x0000000100e1f71f ASL::Broadcaster::BroadcastMessage(ASL::Message const&) + 1695
8   com.adobe.ASLMessaging.framework 0x0000000100e25e9a ASL::StationUtils::BroadcastMessage(dvacore::utility::ImmutableString const&, ASL::Message const&) + 42
9   com.adobe.dvacore.framework   0x00000001003c763c boost::function0<void>::operator()() const + 28
10 com.adobe.dvacore.framework   0x00000001003c8f4c dvacore::threads::(anonymous namespace)::FunctionQueue::ExecuteOneFunction(boost::shared_ptr<dvacore::threads::(anonym ous namespace)::FunctionQueue>, bool) + 124
11 com.adobe.dvacore.framework   0x00000001003c9a4c boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<bool, bool (*)(boost::shared_ptr<dvacore::threads::(anonymous namespace)::FunctionQueue>, bool), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::(anonymous namespace)::FunctionQueue> >, boost::_bi::value<bool> > >, void>::invoke(boost::detail::function::function_buffer&) + 60
12 com.adobe.dvacore.framework   0x00000001003c763c boost::function0<void>::operator()() const + 28
13 com.adobe.dvacore.framework   0x00000001003c9b02 dvacore::threads::(anonymous namespace)::RunLoopAdaptor::Execute(__CFRunLoopTimer*, void*) + 18
14 com.apple.CoreFoundation 0x00007fff8b7ae3e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
15 com.apple.CoreFoundation 0x00007fff8b7adf1f __CFRunLoopDoTimer + 1151
16 com.apple.CoreFoundation 0x00007fff8b81f5aa __CFRunLoopDoTimers + 298
17 com.apple.CoreFoundation 0x00007fff8b7696a5 __CFRunLoopRun + 1525
18 com.apple.CoreFoundation 0x00007fff8b768e75 CFRunLoopRunSpecific + 309
19 com.apple.HIToolbox 0x00007fff93049a0d RunCurrentEventLoopInMode + 226
20 com.apple.HIToolbox 0x00007fff93049685 ReceiveNextEventCommon + 173
21 com.apple.HIToolbox 0x00007fff930495bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
22 com.apple.AppKit 0x00007fff8e47924e _DPSNextEvent + 1434
23 com.apple.AppKit 0x00007fff8e47889b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
24 com.apple.AppKit 0x00007fff8e46c99c -[NSApplication run] + 553
25 com.adobe.Frontend.framework   0x00000001000d302d FE::MacApplication::RunSelf() + 45
26 com.adobe.Frontend.framework   0x0000000100047e98 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4328
27 com.adobe.Frontend.framework   0x00000001000d4944 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
28 com.adobe.Frontend.framework   0x00000001000dbbe5 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
29 com.adobe.AdobePremierePro     0x00000001000018ac main + 508
30 com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

PPro14CC - Playback freeze, audio keeps playing (OS X, iMac)

I think this is might be a similar issue to what others are experiencing, but the symptoms are unique so I'm hoping someone has found a possible solution by now?
One of our editors has been working on a large project (10 HD promo spots, at least 100GB of raw footage from Canon C300) and experiencing at least 4 crashes per day. And by "crash" I mean that CC14 stops playback -- the Program monitor freezes -- while the audio keeps playing. In some cases he can switch out to the Finder and then back to CC14 to stop the playback, and while he is able to hit "Save" and "Quit" the Program monitor never unfreezes. Some times though he gets the Beachball of Death and has to force quit everything, and curiously the timeline audio still plays out of the speakers after CC14 has quit and the machine is waiting to restart. On at least one occasion he got a major error and PPro created a new project file after closing down. VERY frustrating.
From what he's told me (I haven't been working alongside him that closely), the freeze ONLY happens when the playhead hits a clip that has filters or effects applied. Right now he's mostly doing a picture-in-picture effect with a beveled edge filter applied to the smaller window, and 3-way color correction on other clips.
For troubleshooting I focused on the graphics card first. The iMac has a Geforce 780 and was originally running with OpenCL so I downloaded the latest CUDA driver and switched to that but it made no difference. Turning OFF the hardware acceleration just made everything sluggish. I also repaired permissions on the drive. I'm hesitant to do anything too major while he's still working so please let me know if trashing prefs and/or reinstalling will wreck anything in the project or if you would recommend importing everything into a new one.
Brand new 27" iMac (non-Retina), 32GB ram, latest Yosemite (10.10) and CC14 versions, no plugins installed, no fancy system extensions or antivirus software. OWC Thunderbay RAID, M-Audio speakers, 2nd monitor is 42" Plasma TV via mini-Displayport-to-HMDI adapter in 2nd Thunderbolt port.
TIA, JVK

UPDATE:
We switched the Sequence Settings Preview to Quicktime>ProRes from I-frame MPEG, and it seems to be running better. Will update again if it fails to produce consistent results. Hope this helps somebody else!
JVK

Dvd player not working after Instaling OS X 10.8.4 Video freezes while audio keeps playing

After installing OS X 10.8.4 I tried to play a DVD and the video starts to freeze up while audio keeps playing. Video eventually stops completely while audio continues to play. Is anyone else having this issue? Does anyone know how to fix this issue??

Try booting into the Safe Mode to see if the same problem occurs. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.
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Premiere Pro CC freezes on a frame during playback, but audio keeps playing?

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