Premiere pro cc hangs on open

Suddenly PP 2014 will not start. It hangs up trying to load "ExporterQuicktimeHost.prm" I checked and this file is different than the QT exporter in the previous version. Do I need to re-install or is there an easier fix?

I was starting to uninstall for the second time when the uninstaller said that several Adobe processes were still running. I looked and there were several instances of 2 processes running. I stopped those and Premiere starts fine.@

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Premiere Pro CC hangs on splash screen "loading ExporterQuicktimeHost.bundle"

Premiere Pro CC hangs on splash screen "loading ExporterQuicktimeHost.bundle"
This happened before when I had CS6. I'm now using CC and haven't had problems until now. I again get the hang up while loading. Previously I trashed the loading ExporterQuicktimeHost.bundle file and this solved the problem.
I tried to contact support. I thought my subscription to CC included support, apparently not.
Anyone else have this Problem?
Brian

Thanks for the response Kevin.
I tried repairing permissions.
I recently installed OSX 10.8.4 but I've been succesfully using PP since then. PP is up to date v7.0.1
I have read the other forum posts on this.
Again, this problem cropped up using PP CS6, but I was able fix it using this procedure:
1. Go to Applications
2. Go to Adobe Premiere CS6
3. Right click on the application and click on “Show Package Contents”
4. Go to Contents –> Plug-ins –> Common
5. Move the following files to the desktop: ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle
6. Restart Adobe Premiere CS6 and it will successfully open up
This no longer fixes it.
I desperately need to get back to work.
Even though I feel Adobe support should be included in a CC subscription, I'm considering purchasing Adobe Bronze support with a max wait time of 4 hours and only alloted phone calls for $175
thanks anyway

The project was saved in a newer version of Premiere Pro and cannot be opened in this version

I edited a project on CC on one computer and saved it on my external. My friend took the same project to edit it on her computer under her own name and licence. Both of us recently upgraded to CC. But the same project that worked a few hours back on Premiere Pro CC, does not work now also on Premiere Pro CC and I received a message saying: The project was saved in a newer version of premiere pro and cannot be opened in this version." Can you please help us.?
Message was edited by: Kevin Monahan
Reason: Your title was too long.

Hi alexxxkid,
You should be able to import the xml into an earlier version.
Backward compatibility has never been there with Premiere and it is always recommended not to update in the middle of a project.
As far as the crash is concerned, please tell me more about it so that i can help you to the best of my knowledge.
Thanks,
Rameez

"The project was saved in a newer version of premiere pro and cannot be opened in this version." - Except it wasn't!

Last night I saved a project I've been working on for a couple of days. It's been fine all along. Today, when I went to open it, it's no longer listed in the recently opened files on startup and i get this message:
"The project was saved in a newer version of premiere pro and cannot be opened in this version."
Except it wasn't! I use Premiere CC and it's been fine all along. I can no longer open it at all...
Any thoughts? Very frustrating!

One more item. In using PP CC2014 for the first time with this project, I have run into multiple issues making this project very frustrating. When adding a sequence to the master sequence, I have to render the audio each time in order to see all of the audio waves. You have to keep doing this over and over, even though you've already rendered a sequence already.
I am getting error messages when rendering the project saying there are issues compiling the movie. Getting same type error message if I try to export. I narrowed it down to two sequences keeping the program from rendering without the error messages. They each had a tiff file. I deleted them and they rendered. Not sure what this issue was with these particular files since I have other tiff files in the project. Once the rendering of all sequences was done, all the individual sequences were closed and the master was the only one open. I didn't close them. So now to edit any of the sequences I have to go back and open them.
The only thing this project has in it are titles created in PP, a few graphics, mostly tiff tiles and some jpeg and the dissolve effect. That's it. Seems like they should have done more with this version before putting it out there. Maybe that's why there are two separate applications for PP? Who knows. I will be uninstalling PP CC2014 when this project is complete.

Adobe Premiere Pro CC does not open project - just hangs, no error message

I've just finished editing a project in PP CC, saved it, then tried to reopen it and the program shows a blank page, then hangs. I get no error message.
The project is based off a PP 5.5 timeline. It updates fine (and in fact I can open and convert the original timeline with no problem). However, once I close the new version and try to reopen, this symptom occurs.
I have updated my Creative Cloud software and it shows the Premiere Pro is up to date.
My computer is an ASUS laptop running Windows 8.1 Pro
i5 processor
8GB RAM
NVidea Geforce 610M+2GB graphics card
Need help as I have to have this project output and uploaded by 8am tomorrow.

This is a follow up to my original post and follow up. I've now seen this issue several more times and realize it was not an issue with my USB drive. It is an issue with the Dynamic Linking in Premiere. I consider this a MAJOR BUG, so please note what I've found if you have an issue with archiving or opening projects done with previous versions of PP.
The issue I've found is that Premiere seems to lock up trying to find dead media links. If you've archived a project or moved files from their original position, Premiere CC cannot seem to find them. The result is not a system hang up, but just a blank screen. In some cases, after leaving it for a couple hours it found the media and continued.
I've had a similar issue when trying to link 'dead' media with the actual files. The system goes off into neverland.
The work around I've found is to import the older jobs into a new Premiere CC project. At that point, replace any dead links (do NOT try and find the media as you'll be lost in hangupville) by importing the media again and replacing the clip in the sequence with the new import from the bin. Once all your media is 'live', remove any unused media from the project and confirm there are no 'dead' links (you can look at the media icon and notice a ? if they are not dynamically linked properly). Manually clear any remaining unlinked media. Save the project.
I have started to use Project Manager to archive all Premiere projects when moving them from one server to another.
This is a total pain in the @ss, and nothing I've seen before Creative Cloud. I hope that Adobe gets this resolved or I may consider dropping my subscriptions completely. That is a huge investment, but this type of issue is too much trouble to manage for a small production company.
I welcome any other thoughts, fixes, or comments.

Premiere Pro CC hanging on export media

Hello,
I've a project shot on P2 cards with a couple of MP3 audio tracks. Never been a problem before. Went to export media (Queue to Media Encoder) and as it's processing the request the application stops responding. (also realized at this time the auto-save wasn't so I lost 2hrs work)
After recreating and saving - same issue - hang on export media
Updated to Premiere Pro CC 2014 - managed to get to Media Encoder and then it failed with an unspecified H.264 error (I'm trying to save to the H.264 YouTube 720p 29.97 compression) When I tried again, it hung up on the export process as originally happening.
Trashed preferences (of both versions of PPCC) - tried again - same results
Removed MP3s and tried again - same results
Went back to Premiere Pro CC and opened another project shot with a Canon 7D and was able to export media.
I've done at least ten projects with my Panasonic Camera's and the P2 workflow in Premiere Pro CC and have not had any problems.
Any suggestions on how to troubleshoot further would be greatly appreciated.
Mark
MacPro

OK, So to be more specific it's hanging when I send it to Media Encoder Queue. I was just able to just do a direct export.
I found the article on permissions and that was not the issue.
I've made no changes to hardware and have done three projects with the same codecs, type footage, duration (1 hour range) with no problems.

Premiere Pro CS5 hangs on startup exporterquicktimehost.prm

Premiere was working fine for me and then last night I tried to open it but on startup it would hang up on loading exporterquicktimehost.prm. The same startup freeze happens with after effects when "initializing mediacore". I have searched and tried all the suggestions without any luck.
-I uninstalled and reinstalled both adobe CS5 suite, and quicktime
-Tried older versions of quicktime
-moved the specific exporter and importer files which resulted in premiere loading but then crashing on a white screen.
-added rules to windows firewall (only firewall I have) and tried completely off
-deleted preferences from appdata folder and changed attributes to "not hidden"
nothing has worked except this morning I created a new windows user and premiere opened up and loaded fine, now this seems to obviouslly be something to do with user settings but I am not sure what.
I have searched and found other people have had this problem, but there are no definitive solution. Can anybody help solve this issue? Worst case scenario I will have to re adjust my documents and such to the newly created user and delete the old one, but it seems like it is narrowed down enough to figure it out.

hi.. DigitalRicky,
did you ever come to a solution for this?
I believe I am having the same or simular problem.
im on a mac .. 10.5.8 with enought disk spack.. about 50gb
have downloaded update for primiere.
two things are happening
1.freezes/stalls/doesn't respond on opening program.. I have to force quit it or on some occasions it just quits itself. this occurs on new and exsisiting projects.
2. on 3 occasions after i had fiddled around with deleting preferences, i have been able to edit .. however no unable to add footage as the second i trie to add footage to timeline it stalls/freezes/does not respond. then i have a world of hurt and can't re open.. back to problem 1.
what trouble shooting i have done..
1. uninstall/reinstall
2. run no other software etc.
3. Documents>Adobe>AdobeProductName (like Premiere Pro) Inside of this, there is a folder with a number (usually 4.0 for CS4). Take that to the trash and restart your application. -> this is where i can start old project but not a new one..
4. run disk utility on comp
5. re start comp etc
im not to sure on what else i can do ..
I would GREATLY appreciate any help.
thanks heaps!
Danielle

Premiere Pro CC does not open MOD files correctly

Hi,
I just started using the Adobe Creative Cloud as a trial, in particular the Premiere Pro CC software, since it might be relevant, I am working on a mac (completely updated as of yesterday).
I have a JVC GZ-MG505 camcorder. This device saves the video files on an internal HDD in a file format called MOD. From what I have been able to see when searching on the web, this should be nothing more than a MPEG-2 file.
So, I tried importing some video files into Premiere Pro and to my surprise, I noticed that a whole strip on the right hand side of the image is missing. The original is recorded in a widescreen (16:9) format with 720x576 pixels and Premiere Pro gives me a file with 540x576 pixels. I have tried using the Interpret Footage to change this, but it doesn't let me change the number of pixels. I also tried opening the files in Adobe Media Encoder and I have exactly the same results as in Premiere Pro. However, opening the files in VLC or mPlayer they come out exactly as expected with all the pixels there. Has anyone come accross this problem before or can anyone help me with solving this?
I could try reencoding the files with VLC, but the output file is much smaller than the input file, so I am afraid I am loosing some definition.
So, just to restate my problem, the adobe products open my MOD files without complaining, but for some reason they loose a strip 180 pixels wide on the right hand side of the image.
Cheers

Premiere Pro CC does not open MOD files correctly
That is correct: there is a bug in CC. In CS6 they work correctly.
Please file a bug report.
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
http://forums.adobe.com/message/5658455#5658455
search for mod files and you will find one or two other threads.

Adobe Premiere Pro Cs6 Will Not Open

I have an issue.
Essentially I began installing Adobe Premiere Pro, and it installed halfway before concluding it had allegedly finished installing all the updates.
This is not true as I cannot click the application in Creative Cloud, and my arrow remains as the standard cursor.
This is the second time this has happened, as I was forced to reinstall Creative Cloud and all of my Applications.
I thought a clean install would have helped the situation but it seems to have made no difference, there is no way to open this application, it merely says that it has been installed though is completely unusable.

What is your operating system?
Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html

Premiere Pro CC crashes in opening a project file

I am using Premiere Pro CC since 1.5 years now. No big problems so far but now suddenly a strange one in opening a project file.
Several other project files open up as usual, but the last one I've been working on, suddenly crashes in the middle of loading the media files. An error message like this appears:
"Premiere Pro has encountered an error. [c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc\ " (and the rest of the path I'm not able to see, it's cut.)
I have installed the latest version of the graphics driver today. I have installed Premiere Pro 2014 some time ago but didn't really use it yet. I already tried to open the project in 2014 with no success.
Now I just found out that I can open the project from the one-before-the-last autosave file! Thereafter I saved the project with a different name, but trying to re-open it resulted again in the same error!!
Any idea what the problem could be and what might help?

BUt that's a different error.
I am getting this one aswell.
[c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc
Please fix it.
I really want my Premiere Pro to work :\

Premiere Pro CS3 Will not open

New install of PremiereCS3 gets as far as the purple window (loading Dlls etc), never gets any further. Happened with 3.0 then downloaded the patch for 3.2.0 update, same problem.If I press ctrl+alt+del premiere is not shown to be running. I have tried other workarounds that have been posted eg creating new windows user account and deleting workspace.cfg (interestingly
F:\Documents and Settings\Nearlyworks.NEARLYWORKS\My Documents\Adobe\Premiere Pro\3.0 was empty - I created workspace.cfg, then deleted it, still won't open)
I previously had Cs3 running fine on a Athlon 64 200/Asus KV* deluxe 1gb system and worked fine but getting a bit slow esp with HDV so have rebuilt my system:
GA-73PVM-S2H Motherboard
NVIDIA GeForce 7100 / nForce 630i Chipset - onboard graphics, shared system memory
4gb Corsair RAM (DDR2 800)
Intel E5200 CPU @ 2.5 Ghz
Creative Audigy zs2 platinum audio card using Kx project audio drivers
Windows XP pro (MCE) service pack 2
No antivirus software
graphics appearance set to best performance (ie Windows classic look- no animated or translucent windows).
Screen resolution 1360 *768 32 bit (best fit appearance for LCD TV/monitor that I am using)
I have done a repair installation from disc, still no joy.
The only thing I remember is that during 1st installation a dialogue box came up suggesting I did not have minimum spec screen resolution - I didn't take of note of what it exactly said but my resolution appeared to be higher than what it wanted so I just scratched my head and continued.I have experimented with other monitor resolutions (which look wrong in terms of aspect ratios) to see if premiere opens but it still won't.
I have also installed Encore CS3 (that came with the Premiere disc) and this works fine.
Very frustrating to build a new system in the hope that premiere will run smoothly then find out it won't run at all.
Should I uninstall premiere and start again?
Any wisdom or answers most gratefully received.

When CS3 is attempting to load, what is the last entry with regards to the .dll's. You have to look closely to see them go by. I've found that setting up a video camera to shoot the screen can help. Just pause your tape at the point that it fails, and see which .dll it's struggling with.
If you have many VST plug-ins, one of those would be a likely candidate. Do you have any Audio programs, like Native Instruments? PrPro will survey your entire system, looking for VST's. Unfortunately, there are some that it cannot use. These usually give only an error message that appears the first time that PrPro tries to load that one. You never see that message again, even though PrPro still cannot use it. Most are fine and PrPro knows that it cannot use the VST. Others, will cause exactly what you are seeing.
Now, that is not the ONLY reason for such behavior, but I want to rule out VST's first. Still, that last line will give you a clue. It could be that .dll, or the next one (whatever that is), that is the issue. The .dll could be corrupt. If it's an Adobe .dll, your updates should have fixed it. If it's someone else's, then it could be tougher to track down. If you can get the name, then a search should tell you which folder and which program has that .dll.
Good luck,
Hunt

Premiere Pro cloud will not open...

Installed Creative Cloud for a 30 day trial. Photoshop and other files seem to work fine, but I can not get Premiere Pro CC to open for me. Any suggestions?

Also, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Premiere Pro CC will not open any prproj files.

I'm working on a feature length. We have a premiere in 2 weeks! My PC computer shut down yesterday afternoon so I did not restart. (It sometimes does this) When I switched it on this morning, I tried to start Premiere Pro but it moved at a crawl and then went into a Not responding mode. I tried several other times to no avail. I did an update...no help. I uninstalled Premiere Pro and reinstalled...still will not open a file. I need to finish this edit!!! Any help is appreciated.

I agree, Jim. Ronn, check out this blog post I wrote on the topic: http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/
Thanks,
Kevin

Premiere Pro CC will not open

Premiere Pro will not open/start. I click on the icon from the start menu and nothing happens. I've cleaned out my installs and reintalled so many times only to have the apps work once and then not work the next time I reboot. Grrr!

Sounds like the program is not actually closing. Check Task Manager to be sure it's not still in memory, as it won't restart if it is.

Premiere Pro CS6 won't open...

I have the Adobe Creative Cloud, and I installed Premiere Pro CS6 Family. I was able to open it once, but now that I have tried launching it recently, it comes up with an error message saying "This application has failed to start because MSVCR100.dll was not found. Reinstalling the application may fix this problem". What exactly does that mean?

It means that the Microsoft Visual C++ Resource library got corrupted. Reinstalling can help, because that is the first step of the installlation process. The alternative is to go to the Microsoft site and download the latest C++ libraries and install them manually.

Premiere pro cc hangs on open

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