Premiere Pro cc is stalling on startup

My Premiere Pro cc is stalling at startup at Loading ExporterQuickTimeHost.bundle.
Has anyone else seen this problem? Is there a solution?

Hi ralfjons1962,
Thanks for contacting Adobe forums,
Please provide the following infromation
What is the OS and version ?
What is the Graphics Card installed on the system ?
How much Ram do you have ?
Do you use any external Hard Drive ?
Regards,
Sandeep

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Premiere Pro CC 2014 crash on startup

I have creative cloud and I installed premiere pro c 2014 but it doesn't work. Crash on startup. I deleted the preference files but is not working. Any idea? Thanks for any help.

Hi Kevin,
the problem is that Premiere CS6 is working fine, but the version CC and CC 2014 crashes.
I am working on a macbook pro and have a subscription on creative cloud.
Please let me know what other info you need so I can be mrs precise.
Thanks in advance
Regards
Akil

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Premiere is now crashing a minute or so after startup. It worked fine for the last few days, and is now unusable. It opens the project I was working on yesterday, displays the various files, but within a minute announces that a major problem has developped and it must now jump off a bridge (or something to that effect). The project itself has also disappeared from the hard drive, and forced me to use an older version of it ( erasing two days worth of work)
I have tried to change the language (as mentioned in other forum posts) and restarted, but to no avail. I've also forced Premiere to create a new profile folder (by renaming the old one). No difference.
I'm really puzzled by the drastic difference between yesterday (a fine and stable program with no issues whatsoever) to today.
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Hi ChrisNelson,
Welcome to Adobe Forums.
Please check if there are any cuda entries in the below location if any please remove them and then try to launch Premiere Pro
/System/Library/Extensions/CUDA.kext
/Library/Frameworks/CUDA.framework
/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist
/Library/PreferencePanes/CUDA/Preferences.prefPane
/System/Library/StartupItems/CUDA/
Thanks

Premiere Pro 5.5 Crashes on Startup

Hi There,
I hope you are all well.
I have a small problem.
When i open Premiere Pro 5.5 on my PC it crashes on startup.
What happens is that when i click on the shortcut, the logo comes as normal and the plug ins etc seem to load.
The where it would normally open into the software, the screen goes white and the NOT RESPONDING text appears in the top left next to the name of the software. I then get a message saying that it has stopped working and windows will try and create an error report, which it doesn't.
If i restart my PC and try again, it opens fine. But if i close Premiere, use another piece of software and try to open it again, the same problem occurs.
Would anybody know what is causing this?
I will list my PC specs and some of the software below if it will help.
Many Thanks in Advance,
TCT
Specs:-
Intel Core i7 3930K 3.20GHz Socket 2011 12MB Cache Retail Boxed Processor
Noctua NH-D14-2011 Dual Radiator Cooler with PWM fans LGA2011 only
Asus SABERTOOTH X79 Socket 2011 8 Channel Audio ATX Motherboard
2 x OCZ 512GB Agility 4 SATA III SSD
1 x Samsung 512GB SATA III SSD
2 x WD 300GB 3.5" SATA-II Velociraptor Hard Drive - 10000rpm 16MB Cache - RAID 0
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http://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-issues-problems-cs5.html

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I've recently added the CC 2014 suite to my computer, and for the most part it's good and solid. However, whenever I try to output a file from Premiere Pro CC 2014, either as a direct export or via Media Encoder, the program simply stops rendering midway through the process. It doesn't actually freeze up or fail to respond, as I can easily stop the render altogether without having to resort to task manager. It simply stops as any random point and then the estimated render time begins to climb, and it doesn't stop climbing. It doesn't matter what settings I use, custom or preset, MOV, MP4, AVI...h.264, mpeg...codec or container does not matter. The results are the same. I even tried changing the Preview File Format, nothing different there either. Tried a complete uninstall/re-install (made sure to use the cleaner tool). No luck.
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For clarity, here are my system specs:
Motherboard: Asus Z97-Pro
CPU: Intel i7 4790k (with Corsair H110 Liquid Cooler)
RAM: G.Skill Ares series 1866 - 32GB
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Primary Drive: Intel 335 Series SSD - 240GB

You say it stops at random points every time. Are they really random, or is it at the same general area on your timeline? There may be a piece of media there that is preventing it from finishing. This has happened to us several times throughout our editing process for our documentary and it is almost always a image file that causes this issue. Generally replacing it or converting it to another format will help in our case.

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Have uninstalled program, downloaded and reinstalled but same problem. Crash report as follows:
[Please don't post crash reports here in the forums. It makes the thread unwieldy. Instead, send those as an attachment if you get a PM from an Employee asking for it.]

Uninstalled again and downloaded latest version (CS6) from Adobe site - Premiere Pro 6 LS7 (unable to ascertain exact build because crashed again before being able to look at build number)
Running on Mac OSX 10.7.4
Macbook Pro 17" 2.2GHz Intel Core i7
8GB ram
Program opens up windows, followed by Mac spinning ball before crashing
Program had been stable until today - VLC was opened for first time use last night. I uninstalled it before reinstall of Premiere Pro to see if it caused a conflict, but same resulting crash.
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Windows XP Corporate Edition SP2
2.83 Ghz Pentium core 2 quad
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So, I work as a contract wedding video editor from home, and the company I get contracts from requires me to use pro 1.5.1 with a dvRaptor plugin. However, after a recent hardware upgrade and subsequent reinstall of windows, I encountered the following issue. On first boot and install of Premiere, I could run and work with it perfectly. However, after a few days, it would crash to desktop when opening a project or loading the titlecg.dll plugin at the spash screen. Subsequent attempts to open it would result in the splash screen opening, and then immediately crashing to desktop.
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Though I never used the cards, I recall many of the posts, to which Harm alludes. Good luck finding them, for the reasons mentioned.
Now, to test Harm's theory, you might want to check out Event Viewer, especially the Applications tab, after a failure to load. This ARTICLE will give you some pointers on what to look for. Might be a big clue in there, though you will likely have to sort through errors and warnings that are so cryptic, that no one alive could extract useful data. Just ignore them, and foucs on any error, or warning messages, with links. Follow each of those. May be something there that will help.
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Hunt

Macbook pro stalls during startup

My macbook pro with Yosemite stalls during startup. I've tried Command R and ran disk utility. The disk is ok. I've zapped the RAM but it still stalls about 25% of the way through the startup process.

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
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Note: You will need an active Internet connection. I suggest using Ethernet
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What is the problem with Adobe Customer/Tech support for Premiere Pro?!?!?!

Today Adobe closed the NINTH support ticket - since mid-January - on my problem with Premiere Pro CC - it crashes on startup (just after the splash screen loads). From what I gather on here, I am not alone with this problem. It's apparently rather common!
I've left message after message and, as I said, NINE tech support tickets (most recent #0185443350). All have been closed or withdrawn without ANY help, reply or solution. Yet my monthly Cloud charge is reliably withdrawn from my bank account!
I need access to a working program! I use this in my studio business and my customers have been waiting since the end of January! This is now costing me money and customers!
Adobe - Apparently you don't particularly care about your customers. I am NOT impressed and, at this point, I'm starting get a little pissed off. It's been almost six months and.....NOTHING!
And YES, all of my drivers are up to date, etc. I've reinstalled. Updated drivers. Etc etc etc, ad nauseum!
NOTHING WORKS!
-Rowen Poole

Hi Rowen,
I sent you a PM. I hope I can help you resolve this issue.
Thanks,
Kevin

In serious need of help for huge Premiere Pro Picture glitch. Confounded beyond belief.

Gents and ladies, I have been at this for two days and am in desperate need of help. Right now my editing in Premiere Pro is completely stalled due to a bizzare picture glitch. I am 100% stuck and unable to edit.
When I add a picture to my bin, it's ok. Then I add a second and it seems fine. But any and all pictures I add after that show up as the first picture. Never mind that the name of the file appears correct.
The picture itself, both the thumbnail and the picture in the timeline, etc. are just the first picture.
I have rebooted,restarted, started new projects with new settings, cleared the Premiere Pro cache... NOTHING works.
Video is not a problem. Only pictures. And I am now dead in the water as a result.
Look at this screenshot. See how the other than the second picture they are all the same? Well, they shouldn't be. But they are. And I am stuck and unable to edit at all as a result.
WTH is happening here?
I have Premiere Pro 5 on a PC from Adobe Production Premium.
One issue I have had recently is in the middle of editing Premiere Pro will start conforming video that has already been conformed prior.
Begging for help here.

I guess I should expect a snarky answer from someone named "Snarky McSnarkster." You are being quite rude. It is not helpful to tell someone to fix a glitch by buying new software. That is not a solution. I could just uninstall and re-install, but I am not going to risk losing all of my current projects if something goes wrong. That is like a thermonuclear option. And spending a grand on new software is insane when I don't need it. The software has been fantastic since I bought it. But glitches happen and so I have been in this forum before and always found a solution via some helpful experts.
It is also absurd to call me disinterested when I have engaged with everyone here and answered all of their questions. Just because I have tried most of what has been suggested and explained as such does not make me the bad guy.
As for Ann Bens' question: We have seen this issue in the past and re-save was the solution. Are these images RGB?
Yes, most are RGB. Some I have tried are CMYK. I have tried jpegs, tiffs, bitmaps, png. I am completely clueless as to how this is happening.
I am about to try opening Photoshop, opening a bunch of pictures and savings them to a new HD, then starting a brand new project.
For those who have made suggestions, thank you.

Premiere Pro CS5 hangs on startup exporterquicktimehost.prm

Premiere was working fine for me and then last night I tried to open it but on startup it would hang up on loading exporterquicktimehost.prm. The same startup freeze happens with after effects when "initializing mediacore". I have searched and tried all the suggestions without any luck.
-I uninstalled and reinstalled both adobe CS5 suite, and quicktime
-Tried older versions of quicktime
-moved the specific exporter and importer files which resulted in premiere loading but then crashing on a white screen.
-added rules to windows firewall (only firewall I have) and tried completely off
-deleted preferences from appdata folder and changed attributes to "not hidden"
nothing has worked except this morning I created a new windows user and premiere opened up and loaded fine, now this seems to obviouslly be something to do with user settings but I am not sure what.
I have searched and found other people have had this problem, but there are no definitive solution. Can anybody help solve this issue? Worst case scenario I will have to re adjust my documents and such to the newly created user and delete the old one, but it seems like it is narrowed down enough to figure it out.

hi.. DigitalRicky,
did you ever come to a solution for this?
I believe I am having the same or simular problem.
im on a mac .. 10.5.8 with enought disk spack.. about 50gb
have downloaded update for primiere.
two things are happening
1.freezes/stalls/doesn't respond on opening program.. I have to force quit it or on some occasions it just quits itself. this occurs on new and exsisiting projects.
2. on 3 occasions after i had fiddled around with deleting preferences, i have been able to edit .. however no unable to add footage as the second i trie to add footage to timeline it stalls/freezes/does not respond. then i have a world of hurt and can't re open.. back to problem 1.
what trouble shooting i have done..
1. uninstall/reinstall
2. run no other software etc.
3. Documents>Adobe>AdobeProductName (like Premiere Pro) Inside of this, there is a folder with a number (usually 4.0 for CS4). Take that to the trash and restart your application. -> this is where i can start old project but not a new one..
4. run disk utility on comp
5. re start comp etc
im not to sure on what else i can do ..
I would GREATLY appreciate any help.
thanks heaps!
Danielle

Premiere Pro CS5 crash on startup

Before I was having a problem with cs5 crashing, I uninstalled and reinstalled the master collection, then updated everything. Premiere Pro cs5 seemed to work fine, I was jumping in my seat with the new mercury engine and how fast it was compared to cs4, but now today I come back to find out its crashing again on startup
I have 5.0.2 installed
On the side note Photoshop (even with its latest update) crashes on type tool
Running latest OSX
Tried changing permissions, reinstalling, everything! For now I guess i'll have to use cs4

hi.. DigitalRicky,
did you ever come to a solution for this?
I believe I am having the same or simular problem.
im on a mac .. 10.5.8 with enought disk spack.. about 50gb
have downloaded update for primiere.
two things are happening
1.freezes/stalls/doesn't respond on opening program.. I have to force quit it or on some occasions it just quits itself. this occurs on new and exsisiting projects.
2. on 3 occasions after i had fiddled around with deleting preferences, i have been able to edit .. however no unable to add footage as the second i trie to add footage to timeline it stalls/freezes/does not respond. then i have a world of hurt and can't re open.. back to problem 1.
what trouble shooting i have done..
1. uninstall/reinstall
2. run no other software etc.
3. Documents>Adobe>AdobeProductName (like Premiere Pro) Inside of this, there is a folder with a number (usually 4.0 for CS4). Take that to the trash and restart your application. -> this is where i can start old project but not a new one..
4. run disk utility on comp
5. re start comp etc
im not to sure on what else i can do ..
I would GREATLY appreciate any help.
thanks heaps!
Danielle

After Effects CS6 and Premiere Pro CS6 Long Startup and Application Hang

Problem:
After Effects and Premiere Pro CS5.5 and CS6 are very slow to start all of a sudden. Around 5 minutes to get to/by the intro dialogue box. For AE, the majority of the time is spent on the "initializing user interface." Then, if I can make a comp, and even a layer inside that comp, it will "Hang" if I attempt to open AE's General preferences for example (no preferences window ever comes up). This "hang" is what the Event Viewer in windows calls it, with the faulting module being afterfx.exe. Premiere is not much different. It makes it to the new project window fast, but after setting project parameters and creating the first sequence, I can't get into the preferences either and the application hangs. It is important to note that if I have another application open, like Chrome or Firefox for example at the time the application hangs, they will freeze as well. As soon as I kill the Afterfx.exe process, they come back to life.
I have read nearly all threads on the subject, and am struggling to find a solution:
Deleted preferences folder under my username's appdata.
Turned off Firewall (network traffic from dynamiclink, qtserver, etc was allowed, but what the hay)
ran windows system file checker/malwarebytes/rkill/rootkit detection.
checked for windows compatibility checkboxes under the file.
Uninstalled Wacom Tablet drivers
Disabled Aero
Started with ctrl-alt-shift to delete pref.
uninstalled video driver and replaced with one 6 months ago.
uninstalled, reinstalled, and tested various quicktime versions back to version 7.69
moved plugins folder
moved opengl's plugin out of the folder temporarily
Disabled all 3rd party codecs (xvid was the only one installed and for months)
reinitialized default directshow filters
checked for adobe font list (none found) and removed any fonts from 1 month ago to present.
used msconfig to selective startup without other applications/services running.
Uninstalled all adobe products, and reinstalled.
I performed all of these in a systematic manner, trying to solve the problem. None have fixed the problem.
So it doesn't seem to be a network issue, a codec issue, a plugin issue, a driver issue, font issue, or conflicting application. Any thoughts?
System Info:
PC Windows 7 pro 64-bit SP1
Core i7 - 960 24GB ram
AMD Radeon 6750 v12.10
Adobe CS6 Master Collection

Who's says that Microsoft can't debug?
I used msconfig, first disabling startup items, -same result.
Enabled all startup items, disabled all non-microsoft services - AE worked!
I re-enabled each service in turn until AE crashed.
The fault was related to an item for a video streaming device I have in my house. It was Monsoon-multimedia's Vulkano Service. Sometimes under the old name of Hava, this is an app that acts like a sling-box to send my Cable TV to my screen. It does load a couple of virtual devices in device manager, and uses a proprietary codec.
I uninstalled the vulkano streamer application and rebooted the external Vulkano device. I reinstalled the Vulkano and verified it connected to the device and could stream. Once it did, I tried AE again and IT WORKED!
I wonder if simply rebooting the Vulkano would have fixed it. Its like opening the garage door to turn on the refridgerator.
Thanks for the help!
Jim

Premiere Pro & After Effects close after a few seconds after the startup?

Hi,
I bought Creative Cloud yesterday and everything installed just fine. I haven't tried all Apps yet, but so far Premiere Pro and After Effects close after a few seconds after the startup. There is no dialogue or error window of any kind, the programs just shut down automatically.
The weird thing is that I had the trial before, but also uninstalled it, but then the apps worked just fine.
I searched the forum but couldn't find anyone with the exact same issue. I hope someone can help me out.
My notebook specs:
Windows 7 Home Premium 64-bit
Intel Core i7-3610QM
CPU 2.30 GHz
RAM 6 GB
Graphics card: nVidia Geforce GT 630M - 2 GB

>assigning my nVidia card as the main driver for Premiere Pro (instead of the standard card)
You MAY need to turn off the onboard graphics "chip" in BIOS
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Adobe Premiere Pro CC Crashes on startup after upgrading to new computer monitors

Hey everybody, I am tech-savvy so go ahead and throw detailed answers at me. I recently updated to Windows 8.1 because Premiere Pro CC (version 7.2.1) crashed on startup in Windows 8. After the update to Win8.1, it worked fine with my old 19in. VGA full-screen monitors. However, after I installed new HD wide-screen monitors yesterday, I opened Premiere Pro and it started up just fine and is stable until it processes a video file. If I'm fast enough, it will successfully import a file from the media browser, but as soon as it "processes" the video in the media browser or the video in the timeline, Windows gives me the error "Adobe Premiere Pro CC has encountered an error and must be shut down". I tried every trick in the book- including changing the monitor refresh rate down from 144Hz to 60Hz, tried using an HDMI cable instead of DVI-D, and tried reinstalling Premiere Pro (restarting the computer at the proper points in the process), and tried setting it to render using no GPU acceleration (Mercury software only). Nothing seems to work. Below are the specs on my computer:
CPU: AMD FX-8120, GPU: Dual AMD HD Radeon 6670's 1GB GDDR3 each outputting to its own monitor via DVI-D Dual Link, Monitors are ASUS VG248QE 24" running 1920x1080p resolution @ 144Hz, 7200RPM Western Digital HDD.

I had this same problem on my HP laptop that has two video cards. I had to dissable the Intel 4000 in order to get Premiere CC to function. However, once this one done, it was no longer possible to use the external monitor (even when I closed the lid, it simply would not recognize the external monitor). Thus, each time I'm using Premiere CC then I have to disconnect the monitor and use device managre in Win8.1 to dissable Intel. It's really a huge pain in the arse. Also, I do not have an option to choose to choose a second monitor in Win8 once the Intel is dissabled. I've updated both drivers - so, I guess that's the only solution there is for my laptop. I'd suggest not using this software with a HP laptop that has two graphics cards.

Premiere Pro cc is stalling on startup

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